Account Settings

I accidentally put the wrong date of birth on my Dropbox account. How can I fix this?
I have added the wrong date of birth and I want to fix it. I was trying to sign up for a family plan, and I entered the wrong date of birth. its urgent. i have been try to fix it but i can't. i was confused how it can fix. it's must done fast because it depends to my work. can somebody help me?
I get an "email taken" error for an email address that's no longer linked to a Dropbox account.
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending…
How many devices on Dropbox Simple (500gb plan)?
I notice Dropbox now has a Simple Plan in selected countries which gives 500gb storage for £5.99 per month but needs to be paid via a Google Play or Apple subscription, but I cannot find out anywhere how many devices it can be installed on? Can anyone that has this plan let me know if there is a device limit and if so what…
How to change email?
N/A
Error when trying to receive a text message code for 2FA
Question or Issue I logged out of my Dropbox work account, to log into my personal account. After doing this, I tried to re-log back into Dropbox work account. I received the message to do the 6-digit authenticator code. Unfortunately, I cannot do that since my phone was recently replaced and I failed to reload…
How to change the payment method for my subscription?
I cannot see ANYWHERE in my Profile or Settings, (or in FAQs), where I can change the card that my annual subscription is being charged to. Where can I do this, can someone tell me please?
Impossible to get rid of the Dropbox desktop app from the startup.
It is impossible to prevent Dropbox from starting up uninvited. Preferences don't do what they should, editing registry , disabling in start-up...etc A very intrusive and annoying behaviour - if it is not fixed within a short period of time I will uninstall and stop using Dropbox. There are other solutions (Googledrive,…
How can I move my Dropbox folder to another hard drive?
I need to move Dropbox from my C to my D Drive because my C Drive is running out of space. I looked up the instructions on the Help pages, but they are absolutely worthless. They say that I need to click on my initials or avatar after opening up Dropbox on my computer, but I looked in the lower left corner and there are no…
How can I change the email address for receiving invoices?
Good evening, I need to change the email address for receiving invoices. The current email address is [removed] should be replaced with [removed] Please let me know quickly Regards Arcangela [removed] [personal info removed per the Dropbox Community Guidelines]
I'm being asked for a verification code every time I try to update my obsolete email address.
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: * I'm still logged into Dropbox on one computer through the…
Date formatting using alpha-numeric format.
Your date formatting options are not up to ****** by only offering the numeric date formatting. In Europe and the rest of the world, the alpha-numeric date formatting option is offered in most software platforms. I am hoping that a progressive company like Dropbox can make that improvement to their software and offer the…
Error 500 when trying to delete account
Hi, I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ? Best regard, B
Non-resident passkey and U2F
I see dropbox has added resident passkey support for security tokens, however I cannot see any way to add a non-resident key to save valuable slot space on security tokens where entering a username/email first isn't an issue. Google have done the same, but with their setup, if the token slots are full, they fall back to…
Feedback about not being able to link two Business accounts.
Hi, currently we can only join one single team in Dropbox (in the app, to have our personnal 2Tb folder, PLUS a buisness/team folder from client A for example that pays for 40Tb.) If we work for client B who pays DB for 25 TB, we cannot join this team, we cannot as a team make use of these 25TB we pay for, as we're already…
How to change my account's email address?
Dropbox Plan Plus. Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? No Are there any devices connected to your Dropbox account? Cellphone only. Question or Issue I would like to change the email address to a current email address. The one presently on the account is not in use.
My Dropbox account was suspended without any explanation.
Question or Issue My another Dropbox account (in professional plan) was wrongly suspended without any explanation or warning. I've been using this account normally for storing personal files. This is really frustrating as I need access to my files. Any advice on how to get this resolved quickly?
Where can I find the Dropbox SLAs?
Hi Community. Does anyone know where I can get Dropbox SLAs for participating in a government tender? Thanks all for your help!
Dropbox mobile app is in Dutch, even though the settings are set to English.
Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…
[Team admins] What’s New in the Admin Console Settings
We’ve made some big improvements to the Admin Console, and we want to hear what you think! Note: the Admin Console is available to team admins, not individual accounts. Managing your Dropbox team just got simpler, faster, and more intuitive. Whether you’re an experienced admin or just getting started, these updates are…
My account got downgraded to the Basic plan
My entire account got reset to 2gb and basic offers no support
Can I change email address on free account, then re-use previous email to purchase a Plus account?
I've had a free account for years, with extra storage, but I set it up years ago with a work-related email address. I'd like to change the email/login to one of my personal email addresses, and then purchase a Plus account using the old work-related email address. Will that work, even if I don't delete the free account?…
Cannot view all my folders locally from the File Explorer, but can see them online.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…
I want to upgrade my plan, but I wonder if I'll be able to change the email linked to my account.
OK. I would like to upgrade my Dropbox account, but I will NOT do it without the assurance that I can change my email address. I tried to do that in my basic account, but it disallowed it. The tech support chat person sent me a link that took me to help that (HAHAHA!!) would not help me unless I have more than a Basic…
Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is…
Security and Permissions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Plans and Subscriptions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Setting and Preferences FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t link/pair two Dropbox accounts I'm trying to add a second Dropbox account (e.g., personal and business) but receive an error. Quick Guide * Sign into one account via the Dropbox…
Can you add passkey and 2FA support for Dropbox Passwords?
Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.
A fake Dropbox account was created using a similar email address of our colleagues
Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!
Allow user to turn of upgrade notifications
Hi there! I want to propose a function to allow users who do not need higher capacity or collaboration functionalities to turn off plan upgrade notifications.

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