Account Settings

Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.

Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I…

Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.

I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…

I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice.

Hello , Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on the same Drive D. I currently have two Dropbox entries on my D drive: for convenience, let's say Dropbox Basic and Dropbox Plus. I…

Ich lade oft viele Dateien hoch, die jedoch erst ab einem bestimmten Datum herunterladbar sind. Also jede einzelne Datei darf erst zu einem bestimmten Zeitpunkt heruntergeladen bzw. geöffnet werden. Diese Funktion ist bisher nicht enthalten. Es kann ein Ablaufdatum... als downloadbar bis... eingegeben werden, leider kein…

How to stop dropbox from taking my screenshots. The solutions privided do not work. There is no way to get the app to load on a mac. Opening the dropbox icon, which is supposed to open the app just opens the folder. The App never opens so the preferences section is never available to fix this screenshot hijacking issue.…

Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu Email?

"Selective Sync from Search" feature would allow users to easily initiate selective sync for files or folders discovered through the search function. This would streamline the process of managing synced files, especially for users with large Dropbox accounts and complex folder structures. Currently, users need to navigate…

Questions about receiving an email "via dropbox" with a sender ID of no-reply@dropbox.com. I received an email with a current "send" date and time with instructions to open a pdf document, delivered with this email. It required a sign-in and password from my email account to see the document. The strange part is the…

Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that…

Somethings not right. I have a free plan which allows me to sync on 3 computers however when I attempt to add a second machine I get a message I have to sign out of one of them. See attched. At this juncture I am only connected to 1 computer and want to add a second. Why would I at this point have to sign out of one of…

Device Macbook Pro, Apple M1 Pro, 16GB Operating System/Browser (if using the web) macOS Sequoia 15.7.3 (24G419) Dropbox App Version (if using the app) Syncing Status Question or Issue I remember getting a message saying that it cannot store the file. It asked me to check the internet connection, but that worked fine.

Hello. Im looking for help. I cant access to my dropbox accout. I delated my gmail account long time ago. [email removed as per Community Guidelines] But my icloud account is register as the same email [email removed as per Community Guidelines], and I have access to my icloud account. Is there any chances to enter my…

My company's Dropbox is quite large and obviously it would be undesirable to sync its entire contents locally. Yet during Dropbox login, you are told that your hard-drive does not have enough space, leading you to think that you should use selective sync to minimize what folders get synced. Moreover, this same idea is…

i am a paying user and the amount of freaking popups every single time i login is ridiculous.. who thinks that people want this many popups? its like some kind of piracy movie website.. what terrible design, PLEASE REMOVE ALL THE POPUPS PLEASE REMOVE ALL THE POPUPS

Question or Issue Hello, i had a trial priod of 30days for the standard plan for Teams. We have added my team, created folder etc.. everything is running fine. and we are happy hence i have updated my billing information too based on the number of licenses we have. What i want to ensure, is will it all remain the same…

It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.

Question or Issue I received a new phone and can't get into DB because it says I have to unlink some devices. I can't find where my devices are set up and I have been using DB on my old phone. I did uninstall the DB on my old phone. As far as I know I only have DB on my computer (I have another older computer) and phone.…

I am constantly receiving pop-up ads from Dropbox that have no option for me to opt-out or even close out the ad. It is extremely annoying and takes up a lot of my time. How do I eliminate this nuisance?

Dropbox Plan Family Payment Method Card How did you upgrade? website Question or Issue I already have access to two Family Plans, each with different logins. Can I have two Family Plans & have those files on my desktop hard drive. Now I have one plan on my hard drive, but I only access the second plan on dropbox website.

I am a freelance motion designer and have run into this issue way too often. I have my own Business account that I use for my freelance business, but whenever I need to be integrated into another agency's company ecosystem, Dropbox does not allow me to sign into their Business profile while staying logged into my own…

I've had earlier Dropbox Plus from my institution, but I downgraded it to Dropbox Basic from 10/11/2025. How can I remove the card payment info from my account (I don't see any option to do it myself). I got message from card holder, that the card has been chargred on that day, but I have now info or receipt of that…

I use 2 macs and an iphone. Latest OS's The free version only works on only 2 devices instead of 3 Any solutions to this issue? Thanks

Has anyone been able to successfully request a refund for an annual subscription billed without noticed? All I want is to switch to monthly billing. Customer service refused. I also contacted my credit company and they said they can't do anything because I didn't cancel the service. I certainly will now and am switching to…

When using the Content view in the Admin Console in a team/business plan: The buttons on the right sidebar which include Upload, New folder, and Show deleted files should include the ability to modify the current folder settings and sharing, just as can be done to the folder when looking at it from the parent folder's…

Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed. 

Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now…

Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve…