Account Settings

Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is…
Security and Permissions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
Plans and Subscriptions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Logged into free Dropbox account but still paying (two-account confusion) I've ended up in a Basic account despite having an active paid subscription on another account. Quick Guide *…
Setting and Preferences FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Can’t link/pair two Dropbox accounts I'm trying to add a second Dropbox account (e.g., personal and business) but receive an error. Quick Guide * Sign into one account via the Dropbox…
Can you add passkey and 2FA support for Dropbox Passwords?
Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.
A fake Dropbox account was created using a similar email address of our colleagues
Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!
Allow user to turn of upgrade notifications
Hi there! I want to propose a function to allow users who do not need higher capacity or collaboration functionalities to turn off plan upgrade notifications.
How can I disable the feature to automatically open a Dropbox link in Explorer in Windows?
Dropbox recently implemented a feature that allows you to open Windows Explorer in the folder where the file is located when you click on a link to a file in your Dropbox. I have enabled this behavior as automatic, but I want to return to the default behavior and I can't find a way to disable this feature.
I shared a folder with an old email address and Dropbox assigned a username to it. Why?
I added a previously used email address while sharing a folder and dropbox invented a name for the user..how to fix this? Is there some way to edit an "address book"?
Can I install the Dropbox desktop app on two separate Windows accounts?
Hello, I have all of my dropbox files synced from the cloud to my hard-drive. It's a 2nd drive I have rather than my main drive. I use my own Windows account account. My question is.... can my wife log in via HER Windows user account and also use the same dropbox account and the same files on our '2nd drive'? If she logs…
Someone gained access to my account and now it's blocked
Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority……
Api key
I have a personal Dropbox account I need to get my api key and secret code to backup my KODI configuration and date from my Android device. I have searched the Web for information but can't figure out how to access the information. Do i need need to upgrade my accounr? If so, what level do I need to be able to get the…
How can I back up an external hard drive on different computers?
Hi, Can I backup an external hard drive on different computers signed in to the same account? I BackedUp my external hd initially on computer 1. I just tried to BackUp on computer 2 signed into the same account, but the Manage Backup page asks to Sign on to the device? I have the options of Adding a Backup and that…
Please add zero knowledge encryption on Dropbox.
I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files…
Getting an error when trying to link a second account on my computer
I have 2 different accounts. On my Pc I'm signed in one of them and im trying to link the second as well. I went to preferences and tryed to link another account but it is giving me an error each time. I'm sure the other account is just on 2 other divices so i don't know what is the problem. Thanks in advance Jason
Asking me to add billing info but I want to cancel my trial and go back to a personal account
So I started working for a new company. They asked me to create a new dropbox account. I was supposed to make a personal account and then join the company dropbox. But I made a business account and then joined the company dropbox. and now, my trial is ending at the end of this month. Dropbox is keep asking for my billing…
Screenshots not being saved to my account even though I enabled the feature on the desktop app
I set all the switches for Dropbox on windows to save screenshots, but nothing is being saved in the screenshot folder ---- as it turns out it seems that OneDrive is getting the images --- how to I correct this so Dropbox get the images?
How can I change my email address on one of my devices?
I need to change email address on one device
Remove security code verification, so we can access the account even without email access.
Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have…
Changing email address in Dropbox Business when sharing a file. Is it normal?
I have noted that if send out a file share to an employee using their company email account and that employee either saves it to his personal dropbox or to either his desktop or documents file which is set in his personal dropbox account to synchronise across his devices and dropbox that the email address for the invite in…
api file request set naming convention
HI, There is currently no way to set the naming convention when creating a file request through the API. Therefore the uploader name is added to the file automatically and we have no say about it. The idea to implement the option to set the naming convention through the api https://api.dropboxapi.com/2/file_requests/create…
What is happening to the Dropbox Send & Track feature?
I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: * That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? * That I cannot find my old reports? Because no matter where I look, I…
Old Email Account with gmail overwritten with google login.
Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password. My account was created years ago with my Gmail…
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser.
"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser. If I hit Next and then close, it will come back again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again forever. How can I get…
217.4.4417 breaks screenshot pasting feature on Windows
A new update of Dropbox was pushed to me today. It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the notification, but at least I can turn this off. When Screenshot is ready... "Copy link to clipboard" or "Copy Picture to clipboard" I…
Shared link via WhatsApp shows wrong name
Not sure what's happening here, but when I go to share a link to a dropbox folder to my WhatsApp group, it says Learned's Hill Shared with Dropbox. My account is not Learneds Hill and I can't figure out how to get rid of this. Any help would be appreciated.
I am unable to update my email address because the link from Dropbox does not arrive.
I am unable to update my email address because the link from Drop Box does not arrive. I have checked the Spam folders. I have tested that the email address receives from other senders. Drop Box sent me several other mails congratulating me on joining this Support Forum. Which would be hilarious if it weren't that I am…
When I upload files to Dropbox the order of the words in the file names is changed
When I upload files to Dropbox, the order of the words in the file names keep being changed. For instance, John Smith.jpg becomes Smith John.jpg and 12 John Smith.jpg becomes 12 Smith John.jpg. The order of the words keeps changing. I tried to prevent it by inserting hyphens between words, but it doesn't work. They still…
I chose the option to "hide my email" and now I'm unable to update it
I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email address because it tries to send the verification information to the default cryptic email ID, which I don't have access to…

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