Account Settings

Provide switch to turn off Auto-renew
Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription. What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal? There should be a simple, intuitive way to toggle the auto-renew…
Automatic logout
I think it would be great and very secure if dropbox logged out automatically after a period of time - decided by the owner of the account (for example after 1, 2 or x minutes) - when no actions have been made on it. This would prevent other user from using the account if the owner unadvertedly got away from the pc and…
Multiple account switching
I have both a personal account and a work account (I'm assuming many people have the same). Currently it is unavailable to switch between both accounts unless the other account is a Dropbox Teams account, which has a very high subscription fee. Please add a feature where we can have two accounts (neither of which is a…
Allow Users to Pause Auto Updater
Dropbox checks for new versions and updates automatically, but various partner vendors such as Boxifier may experience issues with supporting new versions (as just occurred with Boxifier). The solution to get Boxifier working again immediately was to find an older version of Dropbox (with the help of the Dropbox Support…
Allow global settings for Transfer notifications
For people who use Dropbox Transfer a lot it would be helpful to have default settings that mean we are not notified when someone downloads a transfer, when a transfer is about to expire, etc etc. I do not understand why this is not an easy choice to make.
Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
I'm not receiving the 2FA code to enter my main Dropbox account.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my account is open. So I can't remove two-step verification. When I use the same phone number on another account, the code comes up.…
I cannot create a new Dropbox account with an older email address
Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date. Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to…
Is there a way to disable the hover sidebar online?
I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…
Locked out of dropbox-no access to email verification code
I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…
macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…
I'm being asked for a 6-digit code, but I never receive it in my email.
I can't delete files or changing email as dropbox keep asking for 6 digits code confirmation through my email with I never received. No code is getting through. The problem maybe cuz i accidentally delete my gmail and quickly recover it. I thought maybe the link between gmail and drop box are not acting normal however, i…
How to get ownership of my Dropbox account that someone else created?
Previous owner deleted themselves and now I can't even add them back because I don’t have ownership. How do I get ownership of my Dropbox that someone else created?
When trying to update my email, it says the new one is already taken.
I am having trouble updating my email. When I type in my preferred email it says that the email is already in use. Where would I find that information?
I was asked to enter a new password, but that created a new Dropbox account.
My password wasn't accepted when trying to access my account recently. Instead, I was asked to set a new password meeting DropBox's more stringent requirements. Well and good! Anyway, I did as asked but then found myself with a new account and all my files missing! Fortunately, I have back-ups; just as well, but I…
Feedback on the support I'm getting while trying to restore files
I lost some files… I created a ticket… I was told my account could be "rolled-back" to a certain time/date so my files could be recovered…. It got sent up to the "Recovery Team". The recovery team didn't do ANYTHING I actually asked for. They tried something totally different, and it didn't work. They sent me a message at…
How can I move my files to another Dropbox account?
This discussion was created from comments split from: I can't download my Dropbox files no matter what I try.
Is there a way to see the account name/email of each unmanaged user account?
After verifying a domain, is there a way to see the account name/email of each unmanaged user account?
I can't change the email address on my account
I’m trying to change my email address. The instructions I found says to go to my initials in the right hand corner, but there’s nothing there. Also settings don’t have an option either. Any help? Thanks, JakesMom
Removed from team unexpectedly, team files now in my personal account
Hi, I was part of a Dropbox team and received an email saying I was removed by an administrator. The team owner says she did not remove me and isn’t aware of any changes. Nor does she know how to fix this. After this: * A large folder of team video files is now showing inside my personal Dropbox * These files are taking up…
Dropbox keeps syncing my files as online-only despite my app preferences (on macOS Tahoe 26.3).
Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…
Switching to legacy mode and Dropbox icon next to search bar on Finder
Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.
How can I reset the 2 factor authentication on my Dropbox account?
how to reset 2fa
I am unable to update my email address because the link from Dropbox does not arrive.
Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it also says "send again"......I have tried both many times....In my account settings it has the new email and says "pending…
Can I merge a paid and free Dropbox account?
I use Dropbox for my work. I hope you can help me join my two Dropbox accounts. By mistake, a long time ago, I created 2 Dropbox accounts. On the 2nd of February, I paid $184 for an international Dropbox I have another Dropbox account which is linked to another email, and I am getting reminders that I need to pay or some…
Not getting verification emails to add secondary email to my Dropbox account.
Device Mac Mini M2 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Dropbox Plan Plus Question or Issue I've tried on a couple different browsers (Chrome, Safari) and I do not get verification emails to add a secondary email to my account. I've checked Microsoft's Quarantine…
Conflicted copy when exporting from Adobe Premiere
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal

Account Settings

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