Account Settings

for 2 years I have paid thousands of dollars for the business team version of Dropbox. It does not include access to escalation team and sadly after hours of my time - working to help Dropbox fix a default issue in their software to no avail! - I still cannot share a single file with anyone at anytime unless I pay for a…

Dropbox Transfer only accepts 21 characters in the title (in the transfer widget not regular Dropbox sharing). It would be great if this can be expanded to more characters. Some companies that I send files to require specific words in the file names for versioning. ID, date, etc so file names become long. This Idea has…

I reopened my Dropbox account and I don't have the option to upgrade my business account, I just have a basic account now. I need to recover the files we had there and I'd like to know what I can do about it.

I had a Dropbox account under my old Gmail address. I started a new email address and tried to change the associated address under the account settings. That seemed to have worked but all of my old files from the Gmail account are now gone. I have no idea how to get back my old file… :(

The old UI had everything I needed, the new UI has less information and takes up even more of the screen! Please give us the button to switch back to the old UI back! You have the technology! Just give it back!

Hi. I am a Dropbox Plus user. I used to be able to unlink / wipe / remove devices from my dropbox. But now I only see remove/delete, but this doesn't wipe. My tablet was stolen and I'd like to wipe it. Greatful for any suggestions … Ian

It would be great to have an option for admins to manage folder follow settings for users. Currently users need to unfollow folders individually to stop receiving folder notifications. A bulk option or admin controlled notification setting could be helpful for larger organizations.

Downloaded app, typed incorrect email and I need to access. Never had opportunity to even create a password. I also opened a free account with working address, but original one will start charging monthly and I can't cancel since I can't access the account. Any help or guidance on how to deal with this?

Hello Dropbox Team, When we generate a link in Dropbox, it is usually very long. I would appreciate it if you could provide an option to shorten the link or allow users to customize it by choosing their own preferred words instead of the default long URL. Currently, there are external websites that offer this feature, but…

On MacOS I am able to signin to my drtopbox account in the web browser, I have repeatedly installed the Desktop App in macOS and the app is visable on the bar at the top of the screen, but when I click on this to try and fre-sync my data, it has the wrong account in it, it has my google account that I do not want or use.…

I have problem to disband my current team and cannot convert to individual personal account as there are no options in the billing section of admin console or my account settings. Even though it shows as Basic but currently my account is in a team.

Can you make it so it automatically plays the next video when you're watching videos on Dropbox?

I would like to report a usability issue related to Google Sign-In and email aliases, and propose an enhancement. I have: * One Google account with multiple email aliases. * One long-standing Dropbox account created with one of these aliases (let’s call it alias@domain.com), with its own Dropbox password. * The same…

Our company has many machines across platforms linked to one archive. We often send links to one another via Teams. By default the links open on the web. We want to be able to send links that open the local file's location and not the file itself. For example, you can make a link, post it and then click the "open on…

Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription. What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal? There should be a simple, intuitive way to toggle the auto-renew…

I think it would be great and very secure if dropbox logged out automatically after a period of time - decided by the owner of the account (for example after 1, 2 or x minutes) - when no actions have been made on it. This would prevent other user from using the account if the owner unadvertedly got away from the pc and…

I have both a personal account and a work account (I'm assuming many people have the same). Currently it is unavailable to switch between both accounts unless the other account is a Dropbox Teams account, which has a very high subscription fee. Please add a feature where we can have two accounts (neither of which is a…

Dropbox checks for new versions and updates automatically, but various partner vendors such as Boxifier may experience issues with supporting new versions (as just occurred with Boxifier). The solution to get Boxifier working again immediately was to find an older version of Dropbox (with the help of the Dropbox Support…

For people who use Dropbox Transfer a lot it would be helpful to have default settings that mean we are not notified when someone downloads a transfer, when a transfer is about to expire, etc etc. I do not understand why this is not an easy choice to make.

Hi there My elderly parents have been locked out of their Dropbox account for quite some time now, despite continuing to pay approximately €119 annually for the service since 2021. The account is linked to an old email address that was deleted by the email provider several years ago, which means they can no longer complete…

Existing Dropbox account was under a work email; shifted this across to personal email (needed to secure content immediately), with a view of opening a second account under the work email at a later date. Am now at that later date, but Dropbox will not allow a new account using my name and work email, and defaults back to…

I use the online version of Dropbox on Firefox. I do not use the app. Is there a way to disable the sidebar that pops up when you hover over the left side of the screen? The sidebar was already fine as it was, allowing you to expand or retract it when necessary. I'm sure someone finds the hover useful, but it drives me…

I am locked out of my Dropbox account (email: ;;guide1[Removed as per Community Guidelines] ). I know my password, but Dropbox is asking for a 6-digit verification code sent to my email, and I no longer have access to that email. I recently changed my device (moved from old phone to new iQOO device), and I reset the old…

Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at…

I can't delete files or changing email as dropbox keep asking for 6 digits code confirmation through my email with I never received. No code is getting through. The problem maybe cuz i accidentally delete my gmail and quickly recover it. I thought maybe the link between gmail and drop box are not acting normal however, i…

Previous owner deleted themselves and now I can't even add them back because I don’t have ownership. How do I get ownership of my Dropbox that someone else created?

I am having trouble updating my email. When I type in my preferred email it says that the email is already in use. Where would I find that information?