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Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security
Hi everyone! We’re excited to share a new feature that makes it easier to stay connected to what matters most in Dropbox - your files, memories, and important work. Over the years, we’ve seen many people come to the Community after getting locked out of their Dropbox. We know how frustrating that can be. You can now add a…
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Dropbox Basic: Quick Solutions to Common Issues
Your Dropbox Basic account makes it easy to organise files, manage folder and keep your digital life running smoothly. You’ve probably heard us mention it once or twice …and for good reason. In this post, I’ll walk you through how to get the most from Dropbox Basic and share simple solutions to some of the most common…
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What your Dropbox Community Level Means
Just become an Explorer? Known around here as Helpful? Or maybe you’ve hit Legendary status? If any of that sounds like you, you’re already moving up through the Dropbox Community levels. What are levels? Levels are a simple way to show how active and experienced you are in the Dropbox Community. They help others quickly…
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Dropbox folder on the Windows navigation pane does nothing when clicked on
After a Windows update yesterday the Dropbox icon on the left sidebar in File Explorer has lost its drop-down menu and is no longer navigable. Clicking on it does nothing, either. It's now much more difficult to access my Dropbox files, I have to go to my User folder, from there to my Dropbox folder and so on. This…
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I want to cancel my Dropbox Fax account, but I can't get in contact with a human
Where do I start? I have a list of problems, bugs, and useless "customer support". I have had Dropbox for years no real problems so figured I'd try Dropbox Fax. It's been a nightmare! First, I was overcharged for my subscription and the fax gives me nothing but ERRORS repeatedly! Second, I cant get a HUMAN to help me to…
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I shared a folder, but the other member can't see its subfolders.
This discussion was created from comments split from: Create, Upload, and Share FAQs.
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We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
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My desktop app on my Mac is using too much memory.
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
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I upgraded my Dropbox account, but it's still not upgraded.
I have an issue with my storage with regards to a lot of data and it's not something I can share on the public platform. I need to speak to someone. I upgraded my plan, it didn't get upgraded.
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One folder in my Dropbox folder in File Explorer is not syncing
Good morning I have one folder in File Explorer which stopped syncing back in October of last year. Can anyone suggest why this might be and a solution. There is no issue around dropbox capacity. Jr