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Issue with resizing text/signature boxes on the Signatures page

Is anyone else having issues resizing boxes on a document that you are trying to send for signature? I can move the boxes around the document but can no longer resize them to fit in a particular area. I tried two different browsers, etc... Its like the ability to resize just disappeared.

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Accepted answers

Neal

Hi everyone,

I just wanted to let everyone on this thread know that we recently shipped some changes for this. We’d made a number of adjustments to improve field placement.

Thanks for your feedback!

All comments

smithe

I am still unable to resize the signature box . Also, it doesn't land where I place it. It jumps to another area. I have trying switching browsers to no avail.

Nancy

@smithe, is this something you experience on multiple browsers/via incognito window?

JLsilver

no, I have not tried that. I have so much to do, I really don't have time to mess with all of that. I will try it some time and let you know.

RentSavvy

This continues to be a problem for me. Currently can't fit sign and date fields because it will not let me resize. Any update on a fix? It's been a few months.

Walter

Hey @RentSavvy - thanks for the nudge on this.

I'm afraid I don't have a timeline to share at this time, but our team is aware of this issue and working on a fix.

We'll let you know more as soon as we have an update.

JLsilver

I found that if I move my mouse below the spot I am supposed to hover over, I can find a place that will allow me to resize on many of the boxes, but it takes a while because it is just hovering around the area until I see the double arrow. It is very frustrating!

phlach

After dealing with this for months without a fix, I finally moved to docusign. Wasn't my first choice, but life is too short to deal with the frustration.

JLsilver

And now, they have removed the feature where the Signed Documents are automatically downloaded into your files. It just keeps getting worse!

robafc

Where do they get stored?

JLsilver

They are stored in Hello Sign and you have to go there to get them and put them in your file.

hoovdc

This worked for me! Big thanks for the idea, and agree it's not ideal. Bug needs fixing.

hoovdc

Cross-posting my reply for visibility:

@phlach 's workaround worked for me (though dropbox needs to fix this):

"I have found that the cursor will change to allow resizing the box, but not on those little white circle handles, you need to position your mouse lower. Very difficult to work with."

Dell_Dropbox

Thanks for flagging that this is still an issue for you @hoovdc. Our team is aware and looking into this, I can't provide any timelines but will update this thread when we know more.

Neal

Hi everyone,

I just wanted to let everyone on this thread know that we recently shipped some changes for this. We’d made a number of adjustments to improve field placement.

Thanks for your feedback!