Walter Dropbox Community Moderator

Hey @argonne1918 - I've merged your post with this one by @ddewitt as they seem to be related. Thanks so much for taking the time to provide us with all the information you shared. Let me run this by the team internally and get back to you as I was just able to reproduce this as well on my end. Feel free to share any…

What happens if you click the 'continue' and/or the 'I don't have access' options @Salisburda? If you have the desktop app installed on this laptop, could you check the backups tab in the app's preferences to see if you can disable the backup from there?

Hey @ddewitt - thanks for letting us know about this. Could you please clear your browser's cache and/or try another browser and let me know if you notice the same results? Thanks!

If you'd be willing to troubleshoot this further, the next step would be to create a brand new OS profile on your computer and try to install and run the Dropbox desktop app there. That said, at this point, it would be better to reach out directly to our support team to have a further look with account and device specific…

Could you send us a screenshot of the exact message that you're getting when trying to delete the old backup @Salisburda? Do you have access to the computer that you first set it up to disable the backup through the app's preferences?

Sure thing @beguido_backup, I've just sent you an email, so please take a look at your inbox and we'll take it from there.

Can you submitting another ticket about this through an incognito window or another browser as well @beguido_backup? If that doesn't work, let me know here and I'll reach out via the email address that's connected to your profile here, in our Community.

Hey @beguido_backup - thanks for bringing this to our attention. Can you share your ticket's ID so that we can look it up in our system? I'm only asking because this would be the best route to investigate this further. Our support team will be better equipped to look into this with account specific information. In any…

In that case, I'd recommend renaming it before uploading it @Tobydog20. I wish I had a better solution than this.

Only if you use the apps and not a web browser @Tobydog20. I hope this helps!

I see, yes indeed this would be the expected behavior when uploading a file with the same name as another one in the same folder @Tobydog20. I know it's not optimal, but I'd suggest using the Dropbox mobile app to do this or even the Dropbox desktop app by copying/moving the file(s) inside your Dropbox folder instead of…

Hey @Tobydog20 - sorry to hear you're having issues with this. Can you please clarify how exactly you're uploading your files to your Dropbox account? Also, if you could try doing it again as a test and let me know how it's logged in your events page, I'd appreciate it. Thanks!

Is it stuck at 'indexing' for a long time now @lpvmc? If so, could you reboot your computer and let me know how it goes?

I see, thanks for the screenshots and the additional info @allann - most appreciated. Can you try logging out of your account through the app's preferences and then back in? If that doesn't improve matters, you can try an advanced reinstall as well. Keep us posted anyhow!

When you say it's syncing, could you send us a screenshot so that we can take a look too @lpvmc? Also, if you didn't get the 'advanced' options upon reinstalling the app, you can try an advanced reinstall at this point.

How many files have you stored in your Dropbox folder approximately @allann? Could you send us a screenshot of the app's exact status so that we can have a visual too? Also, are you able to navigate the app's preferences through the Dropbox icon in your menu bar and find the "Sync & storage" option to see if there are any…

The desktop app is waiting to link a Dropbox account because you didn't sign into your account upon reinstalling @lpvmc. So, please follow the same process and use your email and password to log into your account and then let the app sync till it's up to date. If you need to change the Dropbox folder's location then, you…

It seems that you're using a beta version of the app @allann. Could you try the latest, stable one from this page directly and let me know if the issue persists? Just make sure to toggle off the 'early releases' from your account's settings first.

Hey @allann - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in the app's preferences? Did you try reinstalling the app since you first noticed this? Let us know more and we'll take it from there.

Can you maybe send us a full-page screenshot of what you see in your homepage?

Hi there @alexandremrck - sorry to hear about your deleted photos. I'll be more than happy to look into this internally, but before we switch to email communication can you clarify a couple of things? Have you checked your deleted files page, the events page, the backups page and your sharing page as well for the missing…

Sorry for the late response @GaeMoskito; are you still having issues with this? If you do, let us know here and we'll reach out via email to investigate further.

Hey @Alan Z. - thanks for using Dropbox and happy Monday! You should be able to move your Dropbox folder through the app's preferences by following these steps. As for the files that are inside the Dropbox folder that's not syncing, you'll need to manually move them to your syncing Dropbox folder. I hope this helps and…

Hey @jhopp - just to confirm, are you doing this via the app's preferences under the sync tab or through your Dropbox folder directly?

Thanks for the ticket ID @ctscherer. I was able to locate it in our system and I passed your comments on to the agent who'll be handling your case moving forward. They'll be getting back to you soon, but let me know if you have anything else to add in the meantime.

Hey @yeravgjoe - thanks for bringing this to our attention. The team is aware of this issue and working on a fix. For now, while that specific button in the Sync & Storage dashboard isn’t working, you can easily manage which folders sync to your computer through your Dropbox Preferences instead. Here is how you can do this…

Thanks for clarifying that for us, John. I've just reached out via email to sort this out so please take a look at your inbox and we'll take it from there.

We're happy to hear it's sorted now and thanks for keeping us in the loop too @HansvS. Let us know if anything else comes up in the future and have a lovely week ahead!

Hey @janoroh - thanks for bringing this to our attention. Could you maybe send us a couple of screenshots so that we can have a visual too?

Which specific step from the ones outlined here is giving you trouble @DevaRiver1?