Walter Dropbox Community Moderator

Thank you for the detailed reply and sharing your thoughts on this @nyo23 - most appreciated. When it comes to the first set of your queries, I'd suggest that you take a look at this help center article which outlines the sync icons and their use. What icons are your files showing when you see them syncing upon opening…

Hi @leewerner - sorry for the nudge, but are you still having issues with this?

Hey @Sbroadstone38 - are you still having issues with this?

Hello there @KosyLoB - did you manage to check Nancy's response by any chance?

Hey @Poldino - have you seen Nancy's reply yet? If you still need help with this, the requested info will be of great assistance!

Thanks for the screenshot @SFEJ - much appreciated. Can you please confirm that you've granted Dropbox full disk access? If you have, can you reboot your computer and internet router, quit and relaunch the Dropbox desktop app and let us know if this persists?

Before you get to that, could you log out from your account via the app's preferences and then back in @diogo_provete?

So, you should be fine and the number will be updated once they open the files from their end as well @CosmicDebris. Let me know if of any updates!

Did you log into your account after getting removed from the team account you mentioned @BananaMan? Also, have you checked with the team's admin to see if the account was deleted?

These are all contents of the same shared folder - right @CosmicDebris? Have the other members of the folder access the folder and that particular file at all yet? What do you see in the file preview on the website?

Hi there @CosmicDebris - thanks for joining our Community! Just to make sure we're on the same page, can you send me a screenshot of where you're seeing this exactly? Thanks!

Can you send us a screenshot of this folder on your computer's Dropbox folder and how it's shown in the selective sync settings under the sync tab in the app's preferences so that we can have a visual as well @ConfusedTurtle?

Hey @mc80aea - thanks for using Dropbox and welcome to our Community! I'm afraid there's no way to cancel a sync process to make your files online-only at this point, since moving them now might lead to syncing issues and/or even data loss. If it keeps giving you errors about your hard drive space, you can try adjusting…

I see, thanks for the screenshots @diogo_provete. Can you try quitting any 3rd party apps that might be monitoring or syncing your files, rebooting your computer and let me know how it goes?

What are the syncing icons shown on your files in the Dropbox folder then @diogo_provete? Also, how do your syncing settings look in the app's preferences under the sync tab? If you right click on your files instead of double clicking, what options do you get?

Hey @diogo_provete - thanks for bringing this to our attention. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, can you please clarify the app's exact status and version as shown in your menu bar? Also, does this happen with files that are available offline on your…

Hey @BananaMan - thanks for bringing this to our attention. Can you please clarify if this Dropbox account was an individual one or part of a team account perhaps? Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? Let us know more information and we'll take it from…

Thanks for the clarification there @bsiebs - much appreciated. If you don't mind me asking, how much hard drive pace do you have available on your computer? Have you tried adjusting your bandwidth settings through the app's preferences? Also, how do you sync settings look in the app's preferences under the sync tab?

To be able to achieve that you'll need to use selective sync to free up hard drive space on your computer @scoob. As for the backup of your Dropbox files, this will need to be handled by a 3rd party app or service. When it comes to the recommendation you mentioned though, could you share some sample threads or discussions…

Hi there @asgoldstein1 - have you had the chance to check Hannah's response yet?

Hey @sargan - did you see Hannah's reply yet? Let us know when you get the chance, and we'll take it from there.

Hey @AndreaB68, sorry for the nudge here, but are you still having issues with this?

Hey @ppittioni - thanks for bringing this to our attention. Can you please clarify what your account's settings page is showing in regards to your current Dropbox plan? Also, how did you upgrade in the first place? Was it via the website directly or via the app store on a mobile device? Do you happen to have more than one…

Hey @gareth71 - can you clarify your computer's OS version and if you were able to carry out an advanced reinstall as previously suggested?

We're happy to hear it's sorted now and thanks for keeping us in the loop too @LEMicher. See you around the Community and feel free to let us know if anything else comes up in the future.

Happy to have helped out @EllieS! Let us know if anything else comes up, and take care 😊

Hey @EllieS - sorry to hear you're having issues with this. If this persists after rebooting your computer and/or quitting and relaunching the Dropbox desktop app, can you please send us a screenshot of the app's exact status as shown in your menu bar and another one showing the options you get when you right click on your…

You should be able to achieve that by navigating inside the desired folder the website and selecting all of the files within it @anazacco. Once you've selected them all, the number will appear to the right of your screen. Let me know if that helps! As for the file that was missing, were you able to find any signs of it in…

Hey @Kanivete - have you had the chance to go through Jay's suggestion yet? Let us know of any updates!

Hey @ndw2010 - sorry for the nudge, but are you still having issues with this? If you do, please reply back with the info Jay requested and we'll take it from there.