Walter Dropbox Community Moderator

Hey @Dave P.8 - I'm just circling back to let you know that you're now able to adjust the thumbnails of the videos you've stored in Dropbox. To choose a thumbnail for a video you’ve uploaded to Dropbox: Log in to dropbox.com. Click All files in the left sidebar. Find and open the video you want to update. Drag the playhead…

We're happy to hear you're back up and running and thanks for keeping us in the loop too @Neonlinx, Let us know if anything else comes up!

In that case, can you quit and relaunch the app and if it persists try signing out from your account and then back in through the app's preferences. Keep us posted Jay!

Could this folder be part of a backup of yours, assuming that you're using the Dropbox Backup feature? Or maybe you've selectively un-synced it from your computer? If that's not the case, have you tried moving the folder out of your Dropbox folder and then back in @Jay_Rayner?

Hey @ErZo - are you still having issues with this by any chance?

Hey @diona, were you able to resolve your concern in the end?

Hey @Krissy3 - sorry for the nudge, but were you able to resolve your concern in the end?

Hey @gmoorehn - have you had the chance to check Jay's response yet?

Hey @mommycamsie - are you still having issues with this or were you able to sort this out in the end?

Hey @alreadyhaveanaccount - did you sort this out in the end?

Adding to what Mark mentioned here, you can also show your interest in this by up-voting the relevant idea. Let us know if you have anything else to ask or add @danyeland.

Hi there @Chr1sH - thanks for bringing this to our attention. Can you please clear your browser's cache and try a private browsing window with no extensions or plugins running and let me know if you get the same results? If you do, could you also try another browser and adjusting your browser's zoom levels to see how it…

Hey @barney714 - thanks for posting on our Community and happy Monday! As you can see in this help center article, the OCR feature is available to the Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans at this time, not the Dropbox Plus plan. I hope this clarifies matters…

Hey @MadMatts - you should be able to log out from your account through your account's avatar on the lower left corner of your screen. Let us know if you need anything else.

We're glad to hear that it's sorted now and thanks for keeping us in the loop too, Keith. Let us know if anything else comes up in the future and have a lovely week ahead!

Hi @GaeMoskito - thanks for bringing this to our attention. Can you clarify the exact OS version of the affected computers? Also, am I good to assume that the affected users are all part of the same Dropbox team account? When you noticed this behavior in the past, do you remember how much hard drive space was available to…

I see, thanks for the clarification and the additional details there @mortenborg - much appreciated. Have you tried getting in touch with our support team directly as they'd be better equipped to help further at this point?

Can you try clearing your browser's cache and/or another browser and let me know if this persists @mortenborg? Also, what type of files are you working on which you'd expect to find in your recents or activity on the app?

Hey @katy2600 - sorry to hear you're having issues with this. I've just sent you an email to investigate, so take a look at your inbox and we'll take it from there. Thanks!

Hey @dtmdbox - sorry to hear you're having issues with this. Can you clarify if you're referring to the recent items area on the website or your activity in the Dropbox desktop app? If it's for the desktop app, could you try editing or moving a small file from your Dropbox folder and send me a screenshot of how it looks on…

No biggie @Dave P.8 - let me know if anything else comes up and take care!

Hi there @BarryHWhite - sorry to hear you're having issues with this. At first, can you clarify what you mean by 'Prof Dropbox' on your main PC? Are you referring to the Dropbox Professional plan perhaps? As for installing the Dropbox desktop app on a new computer, you'd simply need to download the installer, run it and…

Happy to see that it's working now @ErZo. Let me know if anything else comes up!

Hey @Dave P.8 - thanks for using Dropbox and posting on our Community! While you can't edit the thumbnail for videos you upload to Dropbox, it's worth noting that the thumbnail is usually generated from the 8th second of the video as mentioned here. You might be able to find more options with Dropbox Replay, if you'd like…

Hey @mogens w.1 - are you still having issues with this? If so, please let us know the information Megan requested so that we can look into it further.

Hi there @cjcarrie - thanks for bringing this to our attention. Can you please clarify if any of these folders are shared folders or not? Also, are you able to reproduce this behavior with a test folder with some files in it now? If so, can you tell me the exact steps you're taking to do this on your end? When it comes to…

Hey @ErZo - sorry to hear you're having issues with this. Is it possible that you're logged into two different Dropbox accounts and hence the discrepancy you noticed? Can you go to your online settings and let me know if your email address is an exact match with what you see in the app's preferences under the account tab?…

Hi again @TinyHappyCasey - have you had the chance to go through Nancy's suggestions yet?

Hey @Wynter, have you had the chance to go through Megan's response yet?

Hey @Lgrayson773 - sorry for the nudge here, but are you still having issues with this? If so, let us know the answers to Jay's questions and we'll take it from there.