Walter

You'll just need to delete your old Dropbox folders (the one that's not in use at the moment) @"sbrady19". Let us know of any updates!

in The Dropbox desktop app is stuck at "Upgrading Database" on MacOS Comment by Walter February 2

No worries @"Techmom236" - we're always happy to help. Let us know if anything else comes up!

in Opt out of File Provider doesn't work, and it keeps trying to update Comment by Walter February 2

Glad to see we're getting there @"Techmom236" - as for the issue with your Firefox, I'd suggest clearing the browser's cache and/or try a private browsing window as well to see if the issue is somehow caused by a web extension or the likes. Let us know how you get on!

in Opt out of File Provider doesn't work, and it keeps trying to update Comment by Walter February 2

I see, thanks for the additional screenshots and info there @"Techmom236" - much appreciated. Can you also send me a screenshot of the Dropbox desktop app's status as shown in your menu bar and another 2 screenshots showing the files in your Dropbox folders and their syncing icons?

in Opt out of File Provider doesn't work, and it keeps trying to update Comment by Walter February 2

Hey @"Techmom236" - thanks for the screenshot! Just to clarify, have you granted Dropbox full disk access as outlined here?

in Opt out of File Provider doesn't work, and it keeps trying to update Comment by Walter February 2

Thanks for the additional info @"jmcken" - much appreciated. Just one last clarification here, are your files in the Dropbox folder available offline or online-only?

in Dropbox desktop app no longer compatible with Windows File History Comment by Walter January 30

Hi there @"Tanker001" - thanks for bringing this to our attention. I'm not entirely sure that this is caused by Dropbox, but let me run it by the team and get back to you. Let me know if you have anything else to add or ask in the meantime.

in "Invalid Key Material Type" error in Beyond Compare 5 Comment by Walter January 30

Hi there @"3amedia" - thanks for using Dropbox and welcome to the Community! As a first step, have you ensured that you're eligible as per this help center article? Let me know and we'll take it from there.

in How to sync to an external Thunderbolt 3 SSD Drive on Mac? Comment by Walter January 30

Yes, if they copy your files to their Dropbox account it will count towards their own quota too @"Dweb" If they're logged into their account when they access your shared links they will get a window asking them if they'd like to view (or download) the files and/or add them to their account. I hope this clarifies and please…

in Questions about the "view-only" shared links Comment by Walter January 30

Hi @"usernameisella" - thanks for bringing this to our attention. Can you please have a look at your events page and your backups page and let me know if you're able to find your missing files there? Also, did you take a look at your computer's trash can at all? Let us know more information and we'll take it from there.

in I deleted the Dropbox folder off my laptop, and now loads of files are gone Comment by Walter January 30

Hey @"rsh" - thanks for the additional information there. It sounds like you might have completely closed the Dropbox desktop app on your computer. Can you find the app's icon on your computer to relaunch it? As for the start-up option, you can find it in the app's preferences. Let me know what you find and we'll take it…

in Files on third computer are not syncing with the files on my other two computers Comment by Walter January 30

Hey @"McBruceAP500" - thanks for using Dropbox and posting on our Community! I'm not sure if that would do the trick for you, but have you tried exporting or downloading the HTML file(s) to your device first and opening them via Safari from there? Let me know and we'll take it from there.

in View HTML in Safari rather than the Dropbox mobile app on iOS? Comment by Walter January 30

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Retain folder structure when using Camera Uploads on mobile app Comment by Walter January 30

This idea has now been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Automatically delete a photo from phone, after it's been uploaded to Dropbox via camera uploads. Comment by Walter January 30

Hey there @"jmcken" - thanks for flagging this with us. May I ask if you have reinstalled the Dropbox desktop app since you first noticed this? If you could send us a couple of screenshots from a sample file showing this behavior, that'd be very helpful. Keep us posted!

in Dropbox desktop app no longer compatible with Windows File History Comment by Walter January 30

Hey @"MW999" - thanks for bringing this to our attention. If this persists on another browser as well, could you send us a couple of screenshots of what you see and/or the error(s) you get so that we can have a visual too? Thanks!

in Dropbox Basic account is over quota and completely locked Comment by Walter January 29

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Can you expand the character limit in title for Dropbox Transfer? Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Enable the option to view and sort folders by modification date Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Duplicate should only duplicate and not also move Comment by Walter January 29

This idea has now been closed due to inactivity. Thank you for your suggestions, and if you have another idea to share, please do!

in Allow the website to remember the view options for each separate folder (grid/list) Comment by Walter January 29

This idea has just been closed due to inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Show full filenames for transfers under desktop app notifications. Comment by Walter January 29

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in Restrict changes to top level folders while allowing changes to lower level folders Comment by Walter January 29

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in PDF Bookmarks access Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Scheduled version posting On Replay Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Custom playback order for music files in a folder, or a player plug in. Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Implement a "No all" option to skip when uploading duplicate files Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Feature Request: Enable Bills, Receipts, Documents to be Automatically Stored in Dropbox Comment by Walter January 29

This idea has just been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Automatic Sync Preferences based on modified Comment by Walter January 29

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Allow us to create new folders via file requests, and not only upload files. Comment by Walter January 29

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

in DropboxTransfer: viewing a list of past Transfers in a more specialized and clear log format. Comment by Walter January 29

Walter Dropbox Community Moderator

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