Walter

Is this affecting online-only files or files that are available offline on your computer? Also, does this persist after quitting and relaunching the Dropbox desktop app and/or relaunching your computer? If it does, you can try logging out from your account through the app's preferences and then back in. In any case, please…

in A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider). Comment by Walter 7:58PM

Hey @Bue - your query is kind of echoing the discussion here so I've just merged your post here. Feel free to have a look and let us know if you have anything else to add or ask.

in Can I export multiple Paper docs at a time as markdown files? Comment by Walter April 9

Hi there @MKBDper - thanks for bringing this to our attention. Can you please clarify your computer's OS version and how long has it been since you first noticed this? Did you try rebooting your computer and/or quitting and relaunching the Dropbox desktop app at all? If you did and this persists, you can try logging out…

in Dropbox sync stuck forever, no idea why Comment by Walter April 8

Hey @"Yehuda D." - could you clarify the OS version of your computer and the version of the Dropbox desktop app installed there?

in The desktop app (Windows 11) is still trying to index files that are set to be ignored. Comment by Walter March 27

Thanks for the update and please let me know if anything changes @"Kasyan". Till then, take care!

in Dropbox is unnecessarily updating 40,000 files Comment by Walter March 27

Are you getting any particular errors when trying to delete the old Dropbox folder now @"RonLibrary"? I'm only asking because this should now be just a local copy of the old Dropbox folder and won't affect the current, syncing one.

in 'Make sure Dropbox is running on your PC, then try again' error when opening files on Windows 11 Comment by Walter March 27

Hi there @"Kasyan" - sorry to hear you're having issues with this. Just to clarify, what's preventing you from working on the files that are being updated? Are you getting any particular errors when trying to open or edit them perhaps? Also, did you rename or move any files or folders by accident while the Dropbox desktop…

in Dropbox is unnecessarily updating 40,000 files Comment by Walter March 27

Hey @"TOFU" - thanks for bringing this to our attention. As a first step, can you take a look at your account's plan page and let me know what you see reported there? Do you happen to have another Dropbox account perhaps, associated with a different email address of yours? Let me know what you find and we'll take it from…

in Getting an email that my credit card is expiring soon, but I never upgraded Comment by Walter March 27

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Add pages to scan file Comment by Walter March 27

This would depend on the Dropbox plan you're on at the moment kengi1468. For example, Dropbox Basic, Plus, and Family customers can request files up to 2 GB. You can see more information in this help center article. Let us know if you have any follow up questions.

in I sent a "File Request" to a free account, but the person can't send me large files. Comment by Walter March 26

Have you tried clearing the app's cache and/or even uninstalling and re-installing the app since you first noticed this @"thisismyusername"? To do this: * Tap the Dropbox app icon on your Android device. * Tap Account (person icon or initials) at the bottom. * Tap Settings (gear icon). * Tap Clear cache at the bottom. Once…

in Some photos uploading with lesser file size and quality Comment by Walter March 26

Hi from me too @"gfriedflooring" - could you just let us know if you get the same results if you use a web browser to upload those large files you mentioned? Have you tried clearing the app's cache since you first noticed this by the way?

in "Files may have been deleted” error when trying to upload long videos Comment by Walter March 26

Hi @"Gofi" - thanks for lettings us know about this. Have you tried navigating to your backups page and see if you can find and delete this backup from there? Let me know and we'll take it from there.

in There are invisible files taking up my Dropbox space and I can't delete them. Comment by Walter March 25

Hey @"nana61" - thanks for posting on our Community! I'm not aware of any special offers for start-up teams at the moment, only discounts for Dropbox team accounts available to non-profit organizations and educational institutions. For any further queries, you can contact our sales team through this page. I hope this helps…

in Any special offers for start-up teams? Comment by Walter March 25

Hey @"OHLISA" - thanks for bringing this to our attention. I just took a look in our system and I can see that you're in direct contact with a member of our support team about this, so I passed your comments on there, and they'll be getting back to you shortly. Let us know if you have anything else to add in the meantime.

in How can I get a refund for a charge on my PayPal account? Comment by Walter March 25

Thanks for the screenshot @"robert84" - much appreciated. Does this persist after clearing your browser's cache or on another browser/incognito window?

in Dropbox Fax keeps saying that the country code I've added is wrong. Comment by Walter March 25

I see, thanks for the additional information and the screenshot too @"MikeK13". Can you let me know the exact steps you took when you moved to your new computer and installed the Dropbox desktop app? Also, do you have any 3rd party apps that might be monitoring or adding files to your account by any chance?

in Mysterious mass deletions after moving to a new computer Comment by Walter March 24

Files with no syncing icon are the ones that might be made online-only automatically @"renikolopov". You can take a look at this help center article for more info. As for the expected changes with the File Provider version you can have a look here. I hope this helps, but please let me know if you have any follow up…

in All files moved online Comment by Walter March 24

Have you tried signing out of your account through the app's preferences and then back in and rebooting your computer since you first noticed this @"MikeK13"?

in Mysterious mass deletions after moving to a new computer Comment by Walter March 23

Hey @"katiekckc" - thanks for letting us know about this. Can you please clarify the exact steps your friend is taking to edit the files in your shared folder? Also, what is the exact OS version of the device they're using and the version of the Dropbox mobile app installed there? Do they get the same error if they try to…

in User unable to access/edit documents in shared folder Comment by Walter March 23

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

in Show full file path when searching for a file on the web. Comment by Walter March 23

Hey @"MikeK13" - thanks for bringing this to our attention. Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar? Also, are those deletions logged normally in your events page? Let me know more and we'll take it from there.

in Mysterious mass deletions after moving to a new computer Comment by Walter March 23

Hi @"Blackdogarch" - thanks for posting on our Community and happy Monday! You should be able to achieve this by using the selective sync feature through the app's preferences. Feel free to take a look and let us know if you have any follow up questions.

in How can I sync different folders on different computers? Comment by Walter March 23

Hey @"renikolopov" - sorry to hear you're having issues with this. Can you please let us know how much hard drive space you've got available on your computer at the moment? Is the app working normally, if you navigate to your sub-folders and make them available offline? Any additional information or even screenshots are…

in All files moved online Comment by Walter March 23

Hey @"Purple_unicorn" - thanks for taking the time to share your thoughts on this with us. I've shared your feedback with our team internally and you can let us know if you have anything else to add.

in Is there a way to bulk identify and delete duplicates? Comment by Walter March 23

Yes, exactly @"TilleRon" - I've just amended my previous mention; thanks for flagging this. I've also replied to your email, so see you there!

in Dropbox icon is not available on Tahoe 26.3.1 Comment by Walter March 21

Does this happen with all of your files, some or just a particular one @"MikePDX"? Have you tried clearing the cache of the apps since you first noticed this? As for the supported OS versions you can take a look here.

in I get a 404 error message when using the downloader application. Comment by Walter March 21

Hey @"MikePDX" - sorry to hear you're having issues with this. When you say the downloader application, can you clarify what you mean exactly? Are you referring to a 3rd party app or something else? If you could also send us a screenshot of the exact error you're getting and clarify your device's OS, I'd appreciate it.…

in I get a 404 error message when using the downloader application. Comment by Walter March 21

I see, thanks for the additional details there @"TilleRon" - much appreciated. I've just gone ahead and opened a ticket for you, so please take a look at your inbox for my message and we'll take it from there.

in Dropbox icon is not available on Tahoe 26.3.1 Comment by Walter March 21

Sorry to hear about this @"TilleRon", and thanks for letting us know too. Before we switch to email communication, could you let us know if you've tried any of the troubleshooting steps mentioned in this thread?

in Dropbox icon is not available on Tahoe 26.3.1 Comment by Walter March 20

Walter Dropbox Community Moderator

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