Walter Dropbox Community Moderator

Another thing you could do is delete all of your web sessions (apart from your active one) from your account's security page and try again @"jh80". Just make sure you've updated your browser to the latest version as well. 

Hey @"LB3444" - thanks for bringing this to our attention. Can you just clarify if you've deleted the files that your shared links are pointing to and/or the links themselves from your sharing tab? Let me know more and we'll take it from there. 

Hi there @"damienbutt" - thanks for bringing this to our attention. Can you please send us a screenshot of where you're spotting the CPU spikes including the Dropbox desktop app's status as shown in the taskbar? Also, since you're running a beta version of the app, you could try installing the latest stable version from…

Hey @"tbradslight" - thanks for bringing this to our attention. If this persists after clearing your browser's cache and/or on another browser, could you send us a full page screenshot of the error you're getting including the exact URL you're navigating to? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Take your time @"RonLibrary" - just let me know of any updates when you get the chance. 

No biggie @"TrevReav" - I'm just glad I could help. Let us know if anything else comes up in the future! 

I'm glad to hear you sorted this out in the end @"TrevReav". As for your shared files, have you taken a look at your sharing tab?

Hey @"TrevReav" - sorry to hear you're having issues with this. What is your account's quota breakdown as shown in your plan page? Have you tried navigating to your backups page to see if there are any folders listed there? Let me know and we'll take it from there.

I see, thanks for clarifying hat for me @"RonLibrary". Can you send me a screenshot showing the options you get when you right click on your files in the Dropbox folder?

Did you install the app with admin privileges in the first place @"RonLibrary"? 

Hey @"RonLibrary" - thanks for bringing this to our attention. Can you try the latest stable version of the app (instead of the beta you're currently using) from this page and let me know if this persists? Just make sure to toggle off the 'early releases' from the account's settings first. If it does, I'd appreciate a…

Does this persist on another browser or an incognito window with no extensions or plugins running as well @"jh80"? 

Glad to hear it's sorted now and thanks for the update too @"steenlys". See you around the Community and take care!

Thanks for the ticket ID @"steenlys" - much appreciated. I took a look at our system and I can see that a member of our support team has already replied to you. I'd recommend getting back to them if needed, and let us know if you have anything else to ask or add in the meantime. 

If you're trying to change the email address of your account to one that's already used for another Dropbox account, then yes, it would be an issue @"WIRL". Could that be the case here perhaps? 

Hey @"erice103" - sorry to hear you're having issues with this. Just to confirm, are you following the steps outlined here? If so, could you send us a screenshot of the exact error the sender is getting perhaps? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the additional details there @"jlutton" - much appreciated. Can you please try the latest stable version of the app from this page and let us know if the issue persists? 

Hey @"mhinks" - thanks for your detailed post! While I can't suggest anything on this, I'll leave this thread open for other users to share their own insights and you can let us know if you have anything else to add in the meantime. Cheers!

Hey @"aknyc" - based on your first message, it sounds like you might have selected the Dropbox folder itself and not the location containing your Dropbox folder in the first place. Can you send us a full screenshot the folder you're selecting when trying to relink to your existing Dropbox folder to make sure we're on the…

Hi there @"Llamahat" - thanks for taking the time to share your thoughts on this with us. I've noted your feedback in our system and you can let us know if you have anything else to add. As for your feature requests, note that you can post them in our Ideas section following these tips. Cheers!

Hi from me too and thanks for all the additional information @"mdt1". Just to make sure we're on the same page, can you send us a screenshot of the Dropbox desktop app's current status and version as shown in your menu bar at the moment? If you could also share your ticket ID so that we can look it up in our system, I'd…

Thanks for keeping me in the loop on this @"ReisellCorp" - much appreciated. I'm glad to hear you managed to sort this out in the end and please let us know if anything else comes up in the future!

Hey @"sinbin" - thanks for bringing this to our attention. Can you please clarify if you've tried adjusting your bandwidth settings through the app's preferences since you first noticed this? Also, does this persist after quitting and relaunching the Dropbox desktop app and/or rebooting your computer and internet router?…

Hey @"bitbat3579" - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thank you!