Walter Dropbox Community Moderator

Hey @dsafety - did you get the chance to see Jay's response?

Hey @JCJC - I'm just checking if you need any further assistance with this. Let us know if you do and we'll take it from there.

Hey @Callum_04 - sorry for the nudge, but were you able to resolve your concern in the end?

Hey @Khaggett - did you get the chance to try out another browser as Hannah suggested?

Thanks for the nudge on this @gtaMath. I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.

Hi @JohnCC - thanks for bringing this to our attention. Can you please let me know if this persists after clearing your web browser's cache, trying another browser or an incognito window (with no extensions or plugins running) and even after rebooting your computer and/or internet router? If it does, I'd appreciate a…

I see, thanks for clarifying that for me @Leonard_Mathay. I'll be sharing your feedback with the team so please let me know if you have anything else to add.

Hey @Leonard_Mathay - thanks for using Dropbox and welcome to our Community! As a first step, I'd suggest taking a look at this help center article which lists the difference between shared folders and team folders. If your team consists of your team members and 3rd party accounts, the best route would be a shared folder.…

No worries, Tina. I'm just glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too. Let us know if anything else comes up in the future and take care!

Thanks for the screenshot @mommycamsie - much appreciated. What options do you get when you click on the ellipsis (…) button?

Hi @TinaAvaTinaAva_12345 - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Could you send us a screenshot of the options you get when you right click on your files in the Dropbox folder?…

Based on your screenshot it seems that there's still some content stored in your Dropbox account @Alexsch. Can you navigate to your homepage and let me know what you see there? Are you able to download from there?

Hi @FV_Cologne - thanks for using Dropbox and posting on our Community! Can you confirm that you're following these steps to create a file request? Thanks!

I see, thanks for clarifying that for us @PGmit. Just to confirm, the Dropbox desktop app is installed with admin privileges on the affected devices, right? Also, what is the OS version of those computers?

Hey @keithjb - sorry to hear about your syncing issue. As a first step, have you ensured that you're logged into the same Dropbox account on both of your devices? Also, are you able to see your updates if you navigate your account through a web browser directly? On your computer, what is the Dropbox desktop app's exact…

Hey @Mazzle2026 - thanks for bringing this to our attention. I've just sent you an email to investigate this internally, so please take a look at your inbox and we'll take it from there. Thank you!

Are there any 3rd party apps that might be monitoring, syncing or backing up your files on the affected computers @PGmit? This would include antivirus programs and 3rd party app backup/storage/sync solutions etc.

Hi @Axnfell - sorry to hear you're having issues with this. Can you please confirm that you're following these steps to log out from the wrong account through the app's preferences? Thanks!

Thanks for the additional info and the screenshot as well @simonleung. Does this persist after quitting and relaunching the app and/or rebooting your computer?

Hi there @simonleung - sorry to hear you're having issues with this. Could you please hover your mouse over the Dropbox icon in your system tray and let us know its exact status and version? Also, did you install the Dropbox desktop app with admin privileges in the first place? Are you able to share your files and folders…

I'm sorry, can you clarify if you're getting any particular error when trying to sign into your Dropbox account @darioi?

Yes, it's normal to have those processes running on your Windows computer @DrpSuus. These are related to different functions/features of the app and are needed for the app to work properly. That said, is the app still causing your computer to shut down abruptly after reinstalling it? Are you able to access the app's…

Yes, this seems to be resolved now as per the status page as well @maizemoums. See you around the Community and take care!

You should be able to find the app's version in the Account tab of the mobile app when you tap the cog wheel icon @maizemoums. That said, have you tried off-lining or exporting the file directly to a 3rd party app? If you did and still get the same error, could you send me a screenshot so that I can have a visual too?

We didn't have any other reports and the Dropbox status page doesn't show anything @Sappo7. It might have been a hiccup, but I'm glad to hear it's sorted now anyhow. Let us know if anything else comes up! Moderator edit: As a matter of fact, the Dropbox status page has just been updated about this issue and you can…

If it's still not showing the size of your folders, could you clear your browser's cache and/or try another browser and let me know how it goes @aknyc?

So, is everything working fine for you now @Sappo7?

Hi there @maizemoums - sorry to hear about this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there? Also, what type (extension) of file are you trying to preview? Does it load normally if you open it from the website instead of the mobile app or even downloading it…

Have you tried enabling the 'size' column header from the icon shown below @aknyc?

Hi @aknyc - thanks for dropping by our Community! You should be able to achieve this by following these steps. Could you give it a go and let me know if that works for you? Thank you! PS: If you're using the Dropbox desktop app, perhaps you could utilize the sync and storage dashboard as well.