Walter Dropbox Community Moderator

So the photos you're referring to are more than 15 KB and not in .PNG format. Is that right @Carl_Bloke? Also, do you notice this only in the mobile app or on the website as well? Any additional information about the missing photos will be much appreciated!

Hi @MetalDog - sorry to hear about your loss. In this case, you'll need to follow the process outlined in this help center article. Let me know if anything else comes up.

Hey @endri81 - sorry to hear about this and thanks for sharing your ticket ID with us. I was able to locate it in our system and passed your comments on to the agent who's looking into this for you. They'll be getting back to you soon, but please let me know if you have anything else to add in the meantime. Thanks!

You should be able to log out from your account through the app's preferences under the account tab @Swackhamer Meeh.

I'm afraid there's no way to achieve this at this time @Swackhamer Meeh. You can have one of the accounts run with the desktop app and use the other via a web browser. Let me know if you have any follow up questions.

Hey @Swackhamer Meeh - thanks for using Dropbox! Is it safe to assume that both accounts are part of a Dropbox team account since you mentioned you're the administrator? Note that if you'd like to connect two Dropbox accounts, you can do it as outlined here. The other important part to note is that Dropbox Basic, Plus,…

I see, thanks for the response @py2xb. I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

I see, thanks for giving this a go for me, Fred. As mentioned here, it seems that this is under the team's radar and we'll update you on that thread when we have more information to share. Let me know if you have anything else to add in the meantime.

Hey @py2xb - thanks for bringing this to our attention. If you've ensured that this is not caused by an antivirus, firewall or VPN/proxy setting, could you try the offline installer from this page directly and let me know how it goes? If the issue persists, you might want to try an advanced reinstall as well. In any case,…

Based on the screenshots you've sent it seems that Jay and Megan are correct and everything is working properly @terryharr. Since you're over your account's quota limit now, you can download the files you need and save them locally on your device(s) before deleting them from Dropbox to make up some space to bring your…

We're glad to hear it's sorted now and thanks for keeping us in the loop too @dclary. Let us know if anything else comes up in the future!

Hey @cdog1526 - thanks for posting on our Community and sharing your thoughts on this. Just to make sure we're on the same page, can you clarify how files are shared with you exactly and how you're currently opening them on your mobile device? For example, are people sending you shared links to their files and you're…

Thanks for the additional information there @Noni_ - much appreciated. While I can't make any promises since the deletions took place so long ago, I'd be happy to help look further into this internally, so I just sent you an email. Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Hey @riddhigohil - thanks for bringing this to our attention. I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. Cheers!

Hi there @Swackhamer Meeh - thanks for bringing this to our attention. Can you let me know how exactly you're uploading the file in the first place? If you're using a web browser, have you tried clearing its cache and/or using another browser? When it comes to QuickBooks, you can also have a look at this discussion. Keep…

Hey @jkist - sorry to hear about this. I'm afraid that there's nothing we can do from our end to help restore those files since the deletions took place so long ago. I wish I had a better answer than this and please let me know if you have any other questions.

No worries @T1748 - I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Hey there @Queenly - sorry to hear about your deleted files. It sounds like you might have been over your account's quota limit and this caused the deletions you mentioned as outlined here. I'm not sure if we'll be able to help much with restoring those files since these deletions happened so long ago, but I'd be more than…

In that case, have you tried reinstalling the app @Mosscat? If you did and this persists, you can also try an advanced reinstall. In any case, let us know how it goes!

Thanks for the clarification and the additional information @AdMoskowitz - much appreciated. Could you also send me a screenshot of the Dropbox desktop app's exact version/status as shown in your taskbar? Have you tried signing out of the account in the app's preferences and logging in again with the updated email address?

Hi @AdMoskowitz - sorry to hear about this and thanks for sharing your experience with us. Just to make sure we're on the same page, when you say it's forcing a reinstall, could you send us a screenshot so that we can have a visual too? Also, what is the exact OS version of the affected device and the version of the…

Hey @JBethGoss - thanks for using Dropbox and welcome to the Community! You should be able to delete your shared folders normally by removing your access from them as outlined here. Let me know if you have any follow up questions!

Not exactly, since logging out and back in would force a re-indexing of your files @Domscillator. Let me know how it goes when you get the chance to give it a go and we'll take it from there.

Hey @Domscillator - thanks for the additional information. Do you happen to be running any 3rd party apps that could be somehow syncing, monitoring or backing up your files? Have you tried logging out of the account through the app's preferences and then back in?

I can't really suggest any, but I'll leave this thread open in case some other users have something more to add. Let me know if you have any other questions in the meantime @redgoldstein.

Yes, I did read them and I thought you were trying to empty your Dropbox account @Zebryk. Let me know if that's the case. From what you mentioned in your initial post, it seems that you just uninstalled the app from your devices and didn't delete the account's content or the account itself. If that's the case, it's normal…

If you don't need the folders listed in your sharing page you can remove your access from them by clicking on the ellipsis button and selecting the relevant option @Zebryk. As for your second screenshot, these seem to be local folders stored on your computer's hard drive, not inside a Dropbox folder.

Ah, in that case I'm afraid Mark is correct here @redgoldstein as this is not possible via Dropbox at this time. Let us know if you have any other concerns!

Hi there @Yojimbo_xt - sorry to hear about this. As a first step, can you confirm that you're seeing the exact same email address both on the website in your account's settings and in the app's preferences under the account tab? Thanks!

Hey @tom2410 - sorry to hear about your syncing issue. Can you please clarify how long has it been like that and if you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this? Thanks!