Walter Dropbox Community Moderator

Are you noticing this behavior on a particular web browser of yours or does it persist on different ones as well @jh80? Could you maybe send us a screenshot of any error you might be getting so that we can have a visual too?

In that case, the issue doesn't seem to come from Dropbox, since the behavior persists with the Dropbox app closed @denniscmerritt. At this point, I'd suggest reaching out to XnView for further assistance while you might want to consider reinstalling the apps and ensuring that this is not caused by any other 3rd party apps…

Thanks for the additional info there @denniscmerritt - much appreciated. Just to make sure we're on the same page, could you clarify if you're running the Dropbox desktop app on your computer when this happens lately? If that's so, does the behavior persist if you quit the Dropbox desktop app? Any other information or even…

No worries @KH_DB - I'm just glad to hear it's sorted now and thanks for keeping me in the loop too. See you around the Community and take care!

Hey @KH_DB - thanks for bringing this to our attention. Can you please send us a screenshot of how these duplicate files look on your end and clarify their size and type/extension? Are they symlinks or package files perhaps? If you could also clarify the OS version of your devices and the version of the Dropbox app as…

Hey @Julien66 - thanks for letting us know about this. I've just sent you an email to have a further look internally, so please check your inbox for my message and we'll take it from there. Cheers!

Hey @vankyan, I just sent you an email to have a further look internally, so check your inbox for my message and we'll take it from there.

So if Dropbox cannot provide information about the redirect chain, could you at least confirm whether there is a way to create a shared/direct file URL using the current Dropbox system that does **not rely on a redirect**, specifically for older clients? I'm afraid there's no other way to create shared files and there's…

Hi @ShawniMonique - sorry to hear you're having issues with this. Have you tried quitting and relaunching the Dropbox desktop app and rebooting your computer since you first noticed this? If you did and this persists, please send us a screenshot of the app's exact status as shown in your menu bar and another one of the…

Hey @Jaeyeok - thanks for bringing this to our attention. Note that when you downgrade your account to the Dropbox Basic plan, any referral space you might have earned in the past will now be 500 MB each instead of 1 GB. That said, can you navigate to your plan page as outlined here and let me know what you find in regards…

Hey @DrGSampson - thanks for bringing this to our attention. May I ask if you've tried reaching out to the support team directly through this form about this issue? If you're having any troubles with this, please let us know and we'll take it from there. Thanks!

Hey @MarioC - sorry to hear about this. Can you please clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your menu bar? Also, did you try any of the troubleshooting steps outlined in this discussion or even an advanced reinstall?

Hey @steshi - thanks for letting us know about this. Can you please confirm that your device is meeting the essential requirements for the Dropbox desktop app as outlined here?

Hey @Mradams429 - thanks for joining the discussion here. Can you please clarify how Dropbox would help in creating a domain or a website for you?

Hey @Levon - thanks for posting on our Community and sharing your thoughts on this. Can you please have a look at your events page and let me know if that helps you confirm which exact files were deleted? Thanks!

Hey @boppenhe - sorry to hear you're having issues with this. Could you follow these steps and let me know if the problem persists? Quit and relaunch the Dropbox desktop app. Restart your computer. If you have a VPN enabled, temporarily disable it and check whether the issue is resolved. Temporarily disable any antivirus,…

What is the status of the Dropbox desktop app now @kasperw? Is it syncing or up to date? Did you try the advanced option upon reinstalling to point the app to use your old Dropbox folder? Note that if you're able to see your old Dropbox folder's content on the website, you should be fine to delete it from your computer and…

Hey @LockDroid - thanks for posting on our Community about this. Your query kind of echoes this discussion; could you have a look and let me know if that's the case? Otherwise, please provide us with the exact OS version of your device and the version of the Dropbox mobile app you're using when noticing this behavior. If…

Hey @munirg2003 - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so check your inbox for my message and we'll take it from there. Thanks! PS: In the meantime, you can see more info on this issue in our FAQs page here.

I see, thanks for clarifying that for me, Patricia. When you mentioned the recent automatic synchronization, were you referring to the Dropbox desktop app syncing your changes or something else? Do you remember when was the last time you were able to successfully open this file and navigate the file's version history…

I see, thanks for the additional information and the screenshot too, Michael. Approximately, how many files are you syncing in your Dropbox folder? Have you ensured that this is not caused by a firewall, an antivirus program or a security setting?

Does it also happen if you download the file from the website and open it locally on your computer?

Thanks for the additional information, Patricia. Do you get the same error when you try to open this file with the Dropbox desktop app completely closed?

Hey @Betsy4102 - sorry to hear you're having issues with this. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thanks!

Thanks for taking the time to share your thoughts on this with us @mayankjha1980 - much appreciated. I've passed your feedback on to the team and you can feel free to let us know if you have anything else to add. Also, note that if you have any specific feature requests, you can always post them in the Ideas section of our…

I see, thanks for the screenshots @Patricia_lkrt - much appreciated. Can you also let me know the Dropbox desktop app's exact status and version as shown in your menu bar? Also, have you ensured that your Excel app is up to date? If you're using an international keyboard, have you tried switching languages and trying the…

Thanks for the clarification @Michael M.198. Have you tried quitting and relaunching the Dropbox desktop app and/or rebooting your computer since you first noticed this syncing issue? If you did and this persists, you can try logging out of your account through the app's preferences under the Account tab and then back in…

Hi @taciteloquence - sorry to hear you're having problems with backing your SD cards to Dropbox. As a first step, have you ensured that the SD cards are supported for backup as outlined in the Dropbox Backup FAQ help center article? If you did, I'd recommend quitting the Dropbox desktop app and relaunching it after…

Hey @Patricia_lkrt - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you send us a couple of screenshots of the exact error(s) you're getting when trying to open this file both locally on your devices and on the website as well? Thanks!

Thanks for the additional details there, Johonna. I've just sent you an email to investigate a bit further internally, so please take a look at your inbox and we'll take it from there.