Nancy Dropbox Community Moderator

Thanks for the clarification, @"Thuggs"! I’ve shared all of your comments and feedback with our team, in case this is something they’d consider in the future.

Hey @"trombasso", I’ve shared your feedback on this with our team, so that they can see your comments here and take this into account.

@"Afonse-DK", regarding the issue with the Photos page, does it appear empty if you open it via a different web browser/your current browser’s incognito window? As for moving pictures in bulk, you can definitely do this, but you’ll need to select all of them first in your “Camera Uploads” folder (you can do this by…

@"BasicUser", you can see your past support tickets either by opening your Dropbox email address and checking your inbox, or by going to this page.

Thanks for your post, @"amcoffice". Out of curiosity, are you able to copy paste your screenshots/files on the forum? Or are you having trouble doing this, as well? Let me know, and I’ll have a look.

Hey @"Shelski". As a test, can you try to install a previous version of the Dropbox app instead and let me know if you face the same behavior/message?

You’re all set, @"Dbell654". Please reply to my email, when you can.

Hey there! Can you attach your screenshots here by pasting them directly into the reply box?

@"Dbell654", can you follow the steps below and let me know if they help at all? * Navigate to the Excel app on your mobile device. * Tap account icon in top left corner. * Tap 'Storage Accounts'. * Tap 'Edit'. * Remove desired accounts to ensure only 1 Dropbox account is connected. * Retry opening an MS Excel file from…

Thanks for that! Can you please select the “Make available offline” option from the menu and let me know what happens then?

@"lehestro", can you send me the ticket number of your support convo, so that I can take a look?

Salut @"Chapon" ! Veuillez noter que nous avons une section du forum dédiée aux messages en français, je vous suggère donc de poster là-bas à la place. Si vous souhaitez continuer en anglais ici, faites-le moi savoir. --------------- Hey @"Chapon"! Please note that we have a dedicated section of the forum for French posts,…

Thanks for the screenshot, @"ReRe2"! I see what you mean. Can you right-click on one of your folders, which says 0 bytes, and send me one more screenshot of the options you see then?

Hey @"jencloud"! Please reply to my email, when you see it, and we’ll go from there.

Thanks for posting here, @"David S.297"! If you’d like to add a customized logo, you can do so, but this is only possible after purchasing our Dropbox Replay add-on (for more info, please check out this Help Center article). Let me know, if you wanted something different though.

Hey @"descuidadad"! Can you clarify the OS version of the device that’s not eligible for File Provider at the moment? Other than than, I’d like to know what drive you currently have the Dropbox app installed on; is it an internal drive or an external one?

Hey again, @"CarlosC1515"! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

Thanks for giving that a go, @"Nuber Lone"! One more thing I want to ask you, to have a clearer image of the issue, is whether you click on anything that’s Dropbox-related when launching your computer (like the Dropbox icon in your system tray, for example), right before the Dropbox folder opens in your File Explorer.

Thanks for clarifying. Can you also tell me the syncing status and app version of the Dropbox app he's running?

Thanks for all the screenshots! Appreciate them. Can you please try to set a file as online-only again now (if possible) and then, open it with VLC? Do you notice the syncing icon change at that point? The specific sync icons that you’re seeing next to your files usually mean that they files have been opened with a…

@"slawson2000", can you share a few more details with us? For example, is this something that just started happening on your desktop app or has it been an issue ever since you installed Dropbox on your computer? Can you send me a few screenshots of what you see on your end?

@"ReRe2", you should be seeing sync icons next to your files in the Dropbox folder. Can you check out my reply here and provide me with the requested info? We can further check this, this way.

Welcome back to our Community, @"Frank P E."! If you’re looking for the offline installer of our latest app version, you can find it here. Other than that, you can find all of our installers (for each app version) on this page. Let me know if you need something more.

Hope it’s OK if I jump in, Geraldine. What’s the current syncing status of your Dropbox app? Has it changed at all, since you posted this?

This isn't possible either, @"mariangpongiangela". Each shared link can only be deleted/edited individually at the moment.

Hey @"mariangpongiangela"! Sorry for jumping in. If you go to the Links tab Megan attached above, you’ll see a list of files and folders. These are your own files/folders for which you’ve created shared links. You won’t be able to see the shared links created by other users/accounts, as these aren’t saved on your Dropbox…

Hi from me too, @"Nuber Lone"! Since a new Dropbox app version has been released in the meantime, can you update your app from this link and tell me if the same thing is still happening after that?

Hmm, I see. Can you send me one more full screenshot of the options that appear when selecting the image? I’d like to have a look and see what else we can try after that.

Thanks for updating me, Caleb! On your first screenshot, there’s a little square at the top left part of the photo you were seeing; can you please click on that square to select the photo and let me know if the “Delete” button appears then?

I’m sorry to hear about this, @"Caleb C.1". Can you send me your ticket number here? I’d like to locate your support request in our system and take a look. Other than that, I'd like a screenshot of what you see on your Dropbox account when trying to delete the file in question. Keep me posted.