Nancy Dropbox Community Moderator

Thanks for clarifying! v214.3.5170 is our beta app version, which is experimental; did you install it to test if the issue would persist? I’m just asking because I can see you were running the stable version initially. Are you still having issues if you disable "Early access" from here and go back to the stable version?

Thank you for clarifying. What’s the Dropbox app version that your app’s running on both your devices?

Hi from me too, @"ReRe2"! Can you send me a screenshot of what you see in your local Dropbox folder? Are you also missing the Dropbox context menu options, if you right-click on your files/folders there? As for the link to the Backups folder, are you referring to this one perhaps?

So, after you enter your credentials, are you also being redirected to OneDrive, like the OP? If yes, can you send us a screenshot of what you see there?

Thanks for posting about this on our forum, @"CarlosC1515". If you haven't already, can you please take a look at this Help Center article? If you’re still having the same issue after that, I’d like a screenshot of the error you’re getting and a screenshot of the headers in your CSV file (please make sure to mask the rest…

Hey Walt! Hope you’re doing well. Besides the lack of email confirmation, do they/you see a confirmation that the files have been successfully added to your Dropbox account on the file request window (once the uploading is complete)?

@"Dbell654", sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue? Apologies if you’ve clarified this already.

Hope you don’t mind if I jump in, @"sfsam". Have you already tried reinstalling the Dropbox app, as well? If not, can you also give it a go and let me know about any updates?

Thanks for the ticket number! I could find it in our system and I’ve now left an internal note on your behalf. Our team should get back to you soon.

Hi again, @"Marshal mellow"! Are you still having trouble with this? Can you access your photos via another browser, as a test?

Thanks for sending over your ticket number. I can see the case has been assigned to our advanced team, so I’d definitely recommend sticking with them. I’ve left another internal message, so that they can check out your latest email as soon as possible.

Thanks for the updates, @"Birsay1"! You can double check the syncing status of your Dropbox app with these steps. Does it state it's up to date? Thanks for trying to relaunch your Finder in the meantime; what I want you to do next is perform an advanced reinstall of the Dropbox app (if you're not a free Basic user with…

Thanks for letting us know about this on the forum, @"cheng chief"! Don’t worry at all about the language; I can understand everything from your post. As a first step, can you tell me the syncing status and app version of the desktop app on your computer? Besides that, are you receiving any type of errors on your end? If…

Hi @"Denver1"! Thanks for posting on our forum today. Can you specify what happens exactly with the Dropbox Passwords extension on your Firefox browser? Any relevant screenshots you can send will be much appreciated, so that I can have a visual, as well. At the moment, there are specific browsers that are supported by…

Hi @"wen j.", welcome to our forum. First off, can you clarify the current syncing status and app version of the Dropbox app, just to have a general image? Also, to make sure I got it right, do you see any option to save your edits in a new file? Or are you only receiving the error that shows in your screenshots and you…

Thanks for clarifying that, @"anqi". If the admin chose to transfer your files to their Dropbox account during the account deletion, this would explain why there’s no option to restore your account indeed. Can you clarify the total size of your backup files on Dropbox? If your admin has the desktop app installed on their…

Thanks for the ticket number, @"Manne Kjellander"! Out of curiosity, do you have any files that are still in the process of being synced on your desktop app? What’s the syncing status and app version of the Dropbox app you see at the moment?

Hey @"STAfan"! Thanks for posting on our forum today. If you wish to edit existing text in your PDF files, then you’ll need to be on one of the following plans: Dropbox Essentials, Business, Business Plus, or Enterprise (please note that Business Plus and Plus aren’t the same plan - Business Plus is for Dropbox teams,…

Hey @"anqi", thanks for posting about this on our forum today. It sounds indeed like your admin deleted your Dropbox account instead of converting it back to an individual one. If this happened within the last seven days, then you’ll need to contact them as soon as possible, have them restore your account and then, convert…

Thanks for posting here, @"Birsay1"! Can you tell me the exact syncing status and app version of the Dropbox app at the moment? I’d also like you to clarify what you mean when saying you can’t upload to the web; are you adding files within the local Dropbox folder and they never appear to your Dropbox account online? Other…

Hope you don’t mind if I jump in, @"JohnnyMx2". From what I understand from the screenshot, your Dropbox app is stuck at starting, correct? Have you restarted your computer, since the Windows update, and it didn't make a difference?

Hey @"amjax"! I’ve just logged you a ticket. Please reply to it and we’ll go from there.

Thanks for these screenshots! Besides the overlay icons that are currently missing, are you also missing the Dropbox context menu options, when right-clicking on the Dropbox files/folders? OneDrive was disabled at the time you took those screenshots, correct?

You’re all set, @"Hizzin"! Please reply to my email, when you see it, and I’ll further help.

@"ItsAWrapVideo", can you try copy pasting your screenshots(s) here instead? Let me know if that works.

Hey @"Hizzin"! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. Let me know if that’s OK and I’ll log the ticket for you.

Are you seeing a camera button when trying to attach your screenshots here perhaps (like the one below)? If not, can you try copy pasting your screenshots directly into the reply box on the forum?

Hey @"DolphinU1", sorry to jump in here. Can you try copy pasting your screenshots in your reply instead? That should work.

Hey @"hrnadal", hope it’s OK for me to jump in. Just to make sure I got it right, there's no other third-party app, besides Photoshop, that could be accessing the same files at the same time, correct? Same way, are the files being opened at the same time on a different device, where the Dropbox app is currently installed?

Hi @"daniel blueyonder", thanks for posting on our forum. To check this further, can you send me a few screenshots of what you see on your end (including what appears in your local Dropbox folder, next to the files/folders that are still taking up space)? Other than that, I’d like to know the syncing status and app version…