Nancy Dropbox Community Moderator

Besides the file that you deleted, did you try to share another one that could be perceived as malware, as well?

Thanks for the updates! I wouldn't recommend deleting the Dropbox cache folder, as it’s important for the proper function of the desktop app (you can see more info about this here). The files that you see inside the cache folder though, are they files that you worked on/accessed these last few days, or you haven’t touched…

Hi @"Rayza"! Welcome to our Community. Out of curiosity, is this the first time you’re experiencing this issue, or has this happened before? Are you seeing a specific message from the list of errors provided here? Keep me posted.

Hey @"NAK"! Let me jump in here, too. Can you send me a screenshot of what you see at your Events page? I’d also like one more visual of what you see here.

Hey @"MikeInGFD"! Sorry to hear this is happening. As a first step, I’d like you to restart the Dropbox app on your computer (in case you haven’t already) and let me know if you can see those notifications again on your screen. If you can, I’d like a screenshot of them, too. If not, do you remember what they were about?…

Hi again, @"Saz1"! Can you go to your Start menu > Programs and restart the Dropbox app from there? Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

Glad to hear that did the trick, @"TvdM-62"! I’ll be here for anything else you may need. Cheers!

Hi again, Koen! I can see that there was already a ticket logged for this, and it appears that the issue has now been addressed. That said, if I've misunderstood the case, don't hesitate to let me know.

Hmm, I see. Can you open your Finder once again, go to your Applications folder and restart the Dropbox app from there? Let me know if you can see the Dropbox icon in your menu bar after that and sync your files.

Thanks for the additional info! It really helps. So, from your description, it looks like there’s a syncing issue on the desktop app of your computer (the one you upload files from) and it doesn’t connect properly to our servers, in order to sync the files online and to the rest of your devices. Can you let me know what’s…

Hey @"TvdM-62"! Thanks for posting on our forum. After dragging the file to the desktop app on your computer, can you see it on www.dropbox.com, as well? As for your handheld device, can you clarify the syncing status and app version of your Dropbox app there? Keep me in the loop for more updates.

Hey @"Saz1", thanks for your post. As a first step, can you check your Dropbox account on www.dropbox.com? Can you see the same files you’ve saved on your desktop app there? Let me know, and we’ll investigate this further.

I’m happy you were able to figure this out, @"skylog"! If you need something else, don’t hesitate to give me a nudge.

Thanks for the extra info, @"alesmana"! Are you sure that the files were deleted indeed and not moved to another location within your Dropbox account? In general, if a file is moved, this will also be reflected as a deletion from the original folder and an addition to the new one (at your Events page).

No worries, @"Martie"! If the error appears again, feel free to post it here then.

Hey @"Maddilynxdimick"! Can you describe to me the exact steps you’re taking to select your photos on the mobile app? Are you using the Photos tab? I’ll be able to further guide you this way.

Hi from me too, Koen! As a test, can you create one more folder in the same directory as the “Test folder” and let me know if you're unable to change its permissions, as well? Feel free to do this via a different browser too, so that we can isolate the issue a bit more.

Hey @"mydrumbox"! How long has it been since you deleted your other Dropbox account? If you open an incognito window on your browser now and try to log in to www.dropbox.com with that email address, do you see a message that the account has been deleted?

Hi again, @"petermooreworld"! Hope you haven’t already tried these steps and I’ve missed it, but can you relaunch your Finder this way, and let me know if you can see both your sync icons and your context menu options after that?

Thanks for posting on our forum, @"alesmana"! Let’s have a look. When referring to Dropbox’s recycle bin, I’m guessing you mean the Deleted files page. Correct? Can you clarify when these files got deleted precisely and what’s your current plan (as shown here)? Finally, I’d like a screenshot of what you see at your Events…

Hey @"MplsWritersGuild", welcome aboard our Community. Do you happen to have a screenshot of the "MplsWritersGuild Team Folder does not exist.” error you mention? In general, team folders can be created if you’re part of a Dropbox team (and not the free Basic plan). Was your Dropbox account part of a team and it got…

I’m sorry to hear this happened, @"enricovanelli". Can you take a look at this Help Center article, and let me know if you need further assistance after that? Feel free to ping me, if you do.

Thanks for the visual, Phil! Just to clarify, are you seeing this after clicking on the option to open your Backup settings via your Backups page online?

Hey @"Craig12345uk"! Thanks for posting on our forum. Can you also try to upload a few small files to some of your folders on the desktop app and let me know if you can see them on www.dropbox.com afterwards? Besides reinstalling the Dropbox app, did you also restart your computer? Finally, feel free to send over a…

Thanks for your post, @"Phili1"! I’m guessing that, when you connect your external drive to the computer, you don’t see a prompt to back it up with Dropbox either. Is this correct? Following our convo here, are you trying to back up the same external drive that contains your local Dropbox folder? Finally, I’d like to know…

Hey @"JSmolik"! This is still not an option, I’m afraid. Feel free to create an idea about this though, so that other users who want the same feature can vote for it. Here are the tips you can follow to log your idea.

Hey @"rnacreous", sorry for jumping in. Is it OK to log a ticket for you next? We can message you at your Community email address directly.

Thanks for having a look! Can you also send me a screenshot of your Events page, to have a visual? Before the folder got deleted from your Dropbox account, do you remember if you made any updates (besides renaming it a few days ago)?

Hey everyone! Please make sure to check out this post for more info.

Hey everyone! Please make sure to check out this post for more info.