Nancy Dropbox Community Moderator

Hi again, everyone! I'm chiming in to let you know that this is still being implemented. For further updates, please keep an eye out on this page.

Hi @"jaymann"! Glad you were able to find your Paper docs and restore them. Did you also have a look at your Events page here? You may be able to find more details on why this folder got deleted this way. Let me know what you see.

Hi again, @"tciftci34"! Please let me know, if you’ve also seen my post here and what you found. Thanks.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"tciftci34"! I’d like to ask if there’s any possibility at all that you have a separate Dropbox account, where this file is currently saved. Do you have any other email addresses besides the one you see here? If yes, please open another browser on your computer and try signing in to Dropbox with them instead. Let me…

Hi from me too, @"alowe2025"! Can you send me a visual of what you see on your end? More specifically, I’d like a screenshot showing that the file has been deleted and one more full screenshot of the same file that you see when going to your All files page here.

Ciao @"Marrazzo"! Jay ti ha risposto qui e ti ha inviato un'email. Per favore, rispondi il prima possibile. ------------------ Hey @"Marrazzo"! Jay has replied to you here and has sent you an email. Please reply to it, as soon as you can.

Hey @"konstantin-ik"! Thanks for your suggestion. Please correct me if I’m wrong, but you’re referring specifically to files that have been added to Dropbox via camera uploads. Right? Let me know, and we’ll go from there.

Hey @"petermooreworld"! Hope it’s alright, if I chime in. Here’s what I’d like you to try next: 1) Unlink your device from Dropbox (after the computer has been unlinked, try deleting a file from both Dropbox folders and then, check www.dropbox.com to make sure the updates you’ve made haven’t synced online). 2) Ensure that…

Benvenuto nella nostra Community, @"Marrazzo"! E grazie per il tuo post. Puoi leggere qui perché l'attività di condivisione del tuo account Dropbox potrebbe essere stata interrotta. In alternativa, posso procedere e aprire un ticket per te al tuo indirizzo email della Community. In seguito, potremo esaminare la questione…

Thanks for posting this on our forum, @"jo1971"! To clarify, this is something that you’d like to have on the Dropbox website, correct? I’m asking because, at the moment, Dropbox tags are only available on www.dropbox.com. As for the file highlights that you mention, can you clarify how these would work exactly and provide…

Hey @"Soxadb" and @"taddiefrisbee"! This is something that’s still being worked on, so please keep checking your Dropbox app to make sure it remains up to date. Thanks for your patience so far, and we’ll let you know once there are more updates.

Hi from me as well, @"TKHammond"! Unfortunately, it’s not possible to reply to a Community post directly from your email address at the moment. It’s necessary to do this via the forum directly. However, I can definitely relay this as feedback to our team, if you'd like.

Hey John! Hope you don’t mind me chiming in. I’m glad to hear you’re not having trouble with this anymore. In case the same thing starts happening again though, I’d like a screenshot of any errors you get after completing the puzzle/audio quiz. We can further investigate after that.

Hi @"modelit"! Thanks for sharing your suggestion on the forum. Just a clarification; when saying you’d like your team members to not be able to make edits to specific subfolders in the team space, does this concern subfolders inside team folders/shared folders to which the members have edit access? In other words, would…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi again, @"skilightning", and sorry for the nudge. I’d still recommend giving the Dropbox and Dropbox Sign integration (mentioned here) a try and let me know if it works for what you’d like to achieve. Just keep in mind that only documents completed after activation will sync and this integration doesn't work…

No problem at all, Vasco! Thanks for taking the extra step, too.

Hey @"s p.5"! Thanks for posting on our Community today. In general, the Dropbox overlay icons can’t be turned off in File Explorer, and I wouldn’t suggest trying to manually remove them either, as they’re an essential part of the desktop app and play a vital role in its functionality. However, since you mention that…

Welcome aboard our Community, @"vascovasco"! Feel free to post this as an idea here, so that our users can vote for it, as well. Based on how many votes your idea gets, our team can then decide on how to proceed with your suggestion. Here are some tips you can follow before posting your idea, so that you can increase its…

Hey @"mgambrell"! Is it OK, if we log a ticket for you next at the email address you’ve linked here on the Community?

Can you try an advanced reinstall next, if it’s not something you’ve already tried, @"marksow"?

You’re all set, @"bkimball90"! Please reply to my email, when you see it.

Cool, thanks @"marksow". As for the issue with opening files mentioned in the OP, are you getting any specific errors when opening them while the app is running? If yes, what do you see exactly, and are you only having an issue with online-only files, or files that are locally synced as well (available offline)?

Sorry to hear that the issue still persists, @"bkimball90". I can see that your previous ticket was automatically closed by the system, so can I go ahead and log a new one for you instead? Since we don’t have account visibility on the forum, our support team will need to look into this further.

I see, thanks for the updates @"marksow"! Have you tried any troubleshooting steps so far on your end, like uninstalling the Dropbox app, for example, restarting your computer, and reinstalling Dropbox after that? Other than that, I’d like to know how many files are currently saved within your local Dropbox folder to make…

Sorry to hear that, @"marksow". Are you also experiencing the same behavior the OP mentioned where the Dropbox icon doesn’t show in the menu bar (even though the spot still seems to be taken by it)? What do you see, if you click on that spot? As for the Dropbox folder, do you see the same options, when right-clicking on…

Are you the owner of this folder? Can you see it here and add it back to your Dropbox account?

No worries at all, @"TerriM"! It’s our pleasure to help you with this, and, of course, if this happens again, feel free to let us know here. We'll investigate after that.

Sure thing, @"form_ud"! Before logging a ticket though, can you please clarify what you meant here? I’m just asking because you previously mentioned that you don’t have another Dropbox account, so I’d like to make sure that’s still the case and that we’re going to look into the correct Dropbox account via email. When…