Nancy Dropbox Community Moderator

Hi @"Memthompson", thanks for your post. I’ll need a few more details on your request, so that I can properly assist you. Do you mean that you’d like to connect two Dropbox accounts on your desktop app? If yes, you can do so with these steps (given that one of the Dropbox accounts is a personal one and the other part of a…

Thanks for all the details you’ve shared with me, @"Picturapoesis". They really help. I’ve gone ahead and logged you a ticket in the meantime, since we’ll need to investigate this further. Please open the inbox of your email address and reply back to my message, when you get the chance.

Did you have the chance to go through Megan’s last post, @"KROSJ"? Feel free to share more details with us, when you can (and in case the issue still persists). Thanks!

Hi @"venexiano"! Sorry for the nudge. I just wanted to make sure that you saw Jay’s previous reply. Please send over more details on your request, and we’ll be happy to further help.

Welcome to our forum, @"Picturapoesis"! Thanks for posting here and I’m sorry to hear about this. Can you send me a few more details on the computer upgrade you mention at the beginning of your post? Was it an OS upgrade, or did you also have the Dropbox for Windows update around the time the issue started? Have you…

Hey @"MKD-W11"! Did you get to see Jay’s reply to your last post? Let us know, in case you need further assistance.

Hi from me as well, @"TaniaT"! Does the issue you described above still persist? If yes, can you provide us with the info Jay asked for?

Hey @"TCRCommunity"! Were you able to locate your restored files with Jay’s help? Let us know how it went.

Were you able to test this further, @"Jorge M.16"? Feel free to share any updates you have with us here.

Hey @"MelvisWeb", does the issue persist, if you restart your computer? It sounds like there's a third-party program indeed, that's accessing the files in your local Dropbox folder.

Happy to hear that did the trick for you, @"Mandacious"! Feel free to give us a nudge, if something else comes up.

Hey @"Jknight"! Were you able to resolve this in the end? Let me know, if you need further assistance.

Thanks for posting this on our Community, @"Eternallygr8"! The issue you’re describing could’ve been caused by one of the reasons listed in this Help Center article. To look into this further though, I’ve gone ahead and opened a new ticket for you. Please check your email address’s inbox, when you have the time, and reply…

Can the owner see the document after selecting the “Deleted for everyone” option on their own Dropbox Sign account, @"rcvergs"?

Hi @"Jared-Harris". The 11th step that’s missing from the advanced reinstall steps for macOS is technically covered by steps 9 and 10 in the instructions, so you should be all set. If you come across any issues along the way though, please let us know.

Thanks for posting on our Community today, @"RobSm". This sounds quite peculiar indeed, so let’s have a look. First off, can you send me a screenshot of the Apple-related account that you mention in your post? What do you see exactly, if you try to log out of the new Dropbox account and sign back in to your old one…

Hi from me as well, @"rrstockertx". I’m sorry to hear the issue persists. If you haven’t done this already, please go ahead and perform an advanced reinstall next. Let me know how that goes, and we’ll take it from there.

Sorry for nudging you here, @"PaigeP1". Were you able to access the previous links in the end?

Hey @"WileEWonka"! Hope you’re doing well. Did you get to see Megan’s previous post? Can you send over more details on your issue, so that we can look into this further?

Welcome to our forum, @"Levi3"! First off, can you clarify how exactly you type onto your PDFs in Finder? Can you perhaps send me a screenshot to have a visual? I’d also like one more screenshot of the same PDF file, as it appears on your Dropbox web account. Other than that, when saying that other people can see those…

Thanks for posting on our Community today, @"billzink"! Welcome aboard. It sounds like the dual authentication code you’re being asked for is the 6-digit code mentioned here. In this case, it's not possible to turn this requirement off due to security reasons. Besides logging a ticket with the steps Dell mentioned above,…

Did you get the chance to try out Walter’s suggestion, @"SunumOfisi"? If yes, let us know how it went.

Hi again, @"GregP1"! In order to investigate this internally (since we don’t have any account visibility on the forum and I can’t see any details on your Dropbox account, or the referrals you’ve sent here), you’ll still need to reply back to the email I’ve sent you. The only thing I want you to forward me via email is a…

Sorry for nudging you here, @"EstherKitheka". I just wanted to make sure that you’re not having the same issue on another device, that’s Play Protect certified.

Hi @"Kate B.6"! If you still experience the same behavior on your new Chromebook, please provide us with the info Walter asked for previously, and we’ll be glad to assist.

Hey @"4239"! Were you able to locate your Dropbox backup and delete it, following Megan’s advice?

Thanks for bearing with us, @"Aurora S."! Since this is a bit odd indeed, I’ve gone ahead and opened a new ticket for you. You can reply to it and we’ll investigate this internally.

That's lovely, @"javalava54"! If anything else comes up, I'll be right here.

Awesome. Please check your email address and reply to my message, when you see it, @"javalava54".

Hey @"javalava54", sorry for jumping in. Do you have direct access to the email address that’s linked to your Community profile on the forum? If yes, I can log a ticket for you and investigate this internally. Let me know.