Nancy Dropbox Community Moderator

Hi again, @"rosakis"! I just checked the ticket I’ve opened for you, but I can’t see your last email. Did you perhaps receive any errors when trying to respond back? Does your message appear to be sent, if you check your email address on your current browser?

@"Abrahamconstruction", can you send me a full screenshot of what you see exactly on your end, when trying to reply back to Megan’s email? Just make sure to hide any personal details, in case they're visible. You shouldn’t have an issue when responding back to her message, so I’d like to see if there’s something else going…

Hi @"shawnedrei", I can understand your frustration, so I’ve gone ahead and passed your feedback along to our team (please rest assured that you’re speaking with a human agent indeed via ticket, and not a bot). Since this is an unexpected behavior of the desktop app, there are specific processes that our support team needs…

Were you able to resolve this in the end, @"Behzad69"? If not, and you still need us to look into the issue you were having with your referrals, please let us know.

Hey @"zanalegacyonshore"! Are you still having syncing issues between your Dropbox account online and your desktop app? Feel free to let us know, if you need any extra help.

Hey @"rosakis", if you check your email address, you should be able to see a new message from me. Can you please reply back, so that we can investigate this further?

No problem at all! Glad that did the trick. I'll be here, if you need something else.

Hi Christos, sorry for jumping in here. To clarify, you’ve hovered over the Dropbox icon in your system tray and you still can’t see the Dropbox app version then, correct? Can you send me a screenshot of the blue syncing icon that you see, if you try and click on the Dropbox icon? When installing the Dropbox app, did you…

Hi again, James! So, to clarify, you were able to load your files at the “Manage Hard Drive Space” page about a month ago, even though you still had about 1.4 million files on your desktop app, correct? In general, the 300k files mentioned here is a soft limit and having more than that on your Dropbox app can occasionally…

Hi @"mtnfarms", I wanted to chime in and ask if Megan’s suggestions helped you resolve the issue with your Dropbox storage. If not, don’t hesitate to let us know.

Ciao @"Giovanni Gurrieri"! Il nostro programma di installazione offline ti ha aiutato a risolvere il problema? Se hai bisogno di ulteriore assistenza, non esitare a contattarci qui. ------------------- Hey @"Giovanni Gurrieri"! Did our offline installer help with the issue you were having? If you need further assistance,…

Hi @"prasad498", and sorry for the nudge. I just wanted to make sure that you’re not having the same issue anymore. If you are, don’t hesitate to let me know.

Hey @"Mtrump"! Sorry for jumping in. Since this could be an issue related to your antivirus/firewall program indeed, can you try to contact your admin and see if they can temporarily disable it on your device? After that, you’ll need to restart your computer (if you're not on the free Basic plan with more than 3 devices…

Thanks for your patience, @"admin123"! I’ve just opened a ticket for you, since we want to investigate this further. Please check your email address, whenever possible, and reply back to my message. We’ll take it from there.

Hey @"Mumdoesthewashing"! Are you still having issues when trying to make files available offline on your Dropbox team account? Let us know, if you need any further help.

Welcome to our Community, @"Pingu8", and thanks for your post. It’s possible to receive this error indeed in cases where the system suspects that one or more of your files could be containing malicious content, as mentioned here. Since you mention that this isn't the case though, I’ve gone ahead and logged you a ticket, so…

Hi James! Hope you don’t mind me chiming in. You can right-click on your Dropbox folder directly and open its Properties; you should be able to see the total amount of files this way.

Hey @"Abrahamconstruction", I just checked your ticket and I can’t see your reply to Megan either. Can you please clarify what you mean when saying that it’s coming back, or send me a screenshot of what you see instead after responding to her via email? Just make sure your email address isn’t visible in your screenshot.

Thanks for reporting this here, @"MikeDyr", and I’m sorry to hear about your experience. Can you clarify what settings you changed exactly on your Smart Firewall? Can you try disabling it for a little bit, in case you haven't already, and restarting your device then? If that doesn't help either, I'd like a screenshot of…

Thanks for your post, @"OPunWide"! Do you remember what sort of Dropbox update that was? Are you referring to an update to the latest stable app version (239.4.8301), or to the Dropbox for Windows update? Did you also happen to check your Dropbox account online yesterday, and the updates you had made were already synced to…

Thanks for keeping us in the loop! I’m glad to hear you were able to resolve this in the end. If there’s something else you may need in the future, you can always let us know.

Did you have the chance to check out my previous message, @"DM31411"? If you did, and you still need me to look into this further, then don’t hesitate to give me a nudge.

Hey @"Dawn6525", I wanted to chime in here and see if you still need any sort of assistance. Let me know.

Hi @"harry63"! Do you still need our assistance with this, by any chance? Let us know.

Hey @"steve64_64", I’d like to chime in here and check if you still need our help with this. If you do, please provide us with the details Megan asked for above, and we’ll be happy to look into your request.

Your idea is now closed after being inactive for some time. If you have another idea in mind though and you'd like to share it, we'd love to hear about it, so feel free to post it on our forum. Cheers!

Hey @"robindouglaslewis"! Hope it's alright, if I chime in. If you’re getting those messages to another email address, then you most definitely have a second Dropbox account tied to it, which is running out of space. You can double check this by opening a different browser on your computer and signing in to Dropbox with…

Hey @"GS_Sunatori", let me jump in here, too. Can you also test this via an incognito window on your browser? If that doesn’t work either, I can investigate this further.

Welcome back to the Community, @"admin123"! It is my understanding that you're having a similar issue with all files that are saved on your Dropbox account online, correct? As a test, can you try to change your date format settings here, sign out and back in to your Dropbox account and let me know if you keep seeing the…

Happy New Year from me as well, @"hottiehandmade"! Since our team wishes to have a closer look into this, I’ve gone ahead and logged you a ticket. Please check the inbox of your email address, whenever possible, and reply back to my message. Cheers!