Nancy Dropbox Community Moderator

Thanks for the updates and the additional info you’ve shared with me! I’m glad to hear you were able to resolve this in the meantime. If you face any similar issues at some point again, or there’s something else you may need assistance with, don’t hesitate to let me know.

Hey @"eulin87"! Thanks for posting here. Can you clarify the OS version of your device? Please also send me more details on what you see exactly when trying to scroll past a certain point of your videos (feel free to send me a screenshot as well, to have a visual). Keep me posted!

I’m sorry to hear this happened, @"oonabe". When saying that the Dropbox app started re-syncing everything from scratch, do you mean that a new Dropbox folder was created on your computer, after you signed back in, or did the app start re-syncing the files in your existing/old Dropbox folder? As for the selective sync…

Thanks for sharing your solution with us, @"Disillusion"! Glad you could figure it out.

Hey @"pink_light"! Can you send me a few more details on what’s happened exactly on your end?

Apologies for the delay, @"GregP1"! I’ve now gone ahead and logged you a new ticket. Please reply to it, when you get the chance.

Were you able to locate your Dropbox files on your laptop, @"spriestman"? If not, we’re always here to help you.

Ah, I see. If you’re referring to the mobile app, it’s not possible to see the size of your folders at the moment indeed (you can sort files based on their size, though, and see how much space each one is taking). To do this, you need to go to the “Files” tab and choose to sort your files based on their size, instead of…

Thanks for clarifying as well, @"jordiboo"! Is your colleague facing a similar issue on their own desktop app, or is it only you who's experiencing this? Did you have any updates on your Dropbox app or the OS of your device, right before this started happening?

Thanks for posting on our Community, @"earthlingJen22"! You can calculate the size of files/folders on your Dropbox account with these steps. Let me know if you need further help, though.

Does the issue still persist, @"jimhill2000", or has it been resolved since your last post? Let us know.

Did you have the chance to go though Jay’s questions above, @"BrandyB"? If you still need our help with this, don’t hesitate to let us know and we can further guide you.

Hey @"jordiboo"! Thanks for your post. When saying that you’re constantly uploading files to a shared Dropbox, are you referring to a shared Dropbox folder or a shared Dropbox account (that you both log in with the same credentials)? If the latter, please keep in mind that this goes against our Terms of Service and it can…

Hope you don’t mind if I jump in here, Jeremy. Regarding your first question, you can visit your Plan page here and see what takes up space from your Dropbox account exactly. Keep in mind that any shared folders/files you add to your Dropbox account will use up its quota, the same way that your personal files do (you can…

Hey @"Disillusion", thanks for posting on our forum today. To have a better grasp of your issue, can you send me a full screenshot of what you see on your end, so that I can check which Dropbox platform this is happening on? Is this something you experience on multiple Dropbox platforms, or only one of them? Let me know,…

Were you able to retrieve your folders in the end, @"Edparrish"? If not, we’ll be glad to take a closer look into this.

Hey @"Janet K.1"! Did you have the chance to go over Neal’s previous post? Any additional info on your idea would definitely help us.

We've now closed this idea due to an extended period of inactivity. However, we definitely encourage you to post any other ideas you may have! 

This idea is now closed, as it's been inactive for some time. If you have another idea that you want to post though, then definitely go for it!

Sorry to hear you’re having the same issue, @"ajw31". I understand that all Dropbox options are also missing when right-clicking on the files/folders in your Finder > Dropbox folder. Correct? If you were previously on File Provider, but not anymore, I’d like to verify first that there are no remnants of any File…

This idea has been closed due to being inactive for an extended period of time. You're more than welcome to post any other ideas you may have, though!

Thanks for giving that a go! In general, the “Waiting for Install” error message can also appear if the recipients of the referral haven’t logged in to their desktop app, after installing it on their computer. If they’ve all signed in to their desktop apps with the credentials of their newly-created Dropbox accounts, and…

Are you accessing the Dropbox website on the same tablet or a different device? If the former, please try to edit your Excel files on a different device and let me know if you see the same behavior.

Hey @"dropce"! Can you clarify what kind of team your business Dropbox account is part of? You can double check this by logging in to it and going to this page. As Mark mentioned above, it may be possible for your team admin to sign in to your Dropbox team account as a user, but this feature is only available to specific…

Hey @"mfctitch"! Are you still having trouble downloading/saving your Dropbox files? If yes, we’d like to know more info, so that we can look into this further. Cheers.

Hi @"BoomChakaLaka", can you also double check with them and make sure they’ve verified their Dropbox email address?

I totally understand what you mean. If you check again the Help Center article I linked above, there’s a slight difference between files/folders that are available offline (the ones that have the green circle with a white checkmark) and the syncing icon that you currently see on your end. In any case, I’m afraid that the…

Hey @"Benjamin Gordon"! I hope you don’t mind me asking, but can you zoom in the error log a little bit more and send me one more clear screenshot of it? I’d like to go through it again and check if there’s something more we can try.

Hey @"GregP1"! After your students sign up to Dropbox and follow these steps, you should both get the additional referral space to your Dropbox accounts. From what I understand, your student installed the Dropbox app, signed in with her new Dropbox account, and she still hasn't received the extra space. Correct? Also, to…

Hi @"Juan95"! Let me jump in here, too. Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you’ll see? Basically, I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files…