Nancy Dropbox Community Moderator

I’m sorry to hear that, @phsutter. To clarify, you initially upgraded your Dropbox account via www.dropbox.com, correct? Or did you do it via your iTunes/Google Play account?

Hey @jrlbell. Since this isn’t a setup that we generally support, we can’t provide more insight, I’m afraid. This is something that you’d need to test on your end and see how it works for you.

Hi from me as well, @inscriptor. Do any of your colleagues experience similar issues on their end, by any chance? Since you haven’t uninstalled the Dropbox app yet, before reinstalling, you can try doing that first (before the advanced reinstall). In any case, we need to isolate the issue a bit more, so that we can…

So, to clarify, syncing fails the first time, but it works the next time Dropbox attempts to sync the file. Does this sound correct? Also, does this only happen with audio files on your Dropbox app, or with all files in general? As for syncing files from another device, can you see those files on your Dropbox account…

Hi there, @DDCasale! Welcome to our forum. You should be able to see more details on the deletion of your files at your Events page here. Other than that, you can also check your Deleted files page. Let me know, if you need more help.

Hey @NAGP! It looks like we can’t really see the screenshots you’ve attached here. Can you try copy pasting them to our forum instead?

Thanks for all your kind words, @kengmod17! Wishing you all the best, too. 😊 If you encounter a similar issue again, you can let us know here.

Hi @Susanoo, and welcome to the Community. My understanding is that you’ve already checked the spam folder of your Dropbox email address, and there’s no code there either. Correct? Please also make sure to add no-reply@dropbox.com to your email contacts and try to send the one-time code once again. In case none of the…

Thanks for replying back as well, @kengmod17! To be honest, the older issue that you mention doesn’t sound related to this one, so it must be something different indeed. Can you open a different browser on your computer now and let me know if you’re still getting the same error? If you are, I can log a ticket for you and…

Hey @gtrcoop, hope it’s OK if I jump in here, too. Regarding your first question, that’s correct. When you share a folder/file this way, the users will need to have a Dropbox account of their own, as this is the only way they can access the content. As for your second question, you’re also right. When you send a shared…

Hi @kengmod17, and thanks for posting on our forum. The error message that you’re getting sounds like the one mentioned here. Is this the first time you’re encountering such an issue on your Dropbox account? If yes, then the ban should be automatically lifted within 24h. Regarding the email with further instructions that…

Welcome back to the forum, @Ken R.7! Can you clarify what steps you followed exactly to have the Dropbox folder saved on your external SSD? Did you do it this way, or did you choose the location via the “Advanced settings” link, when installing the Dropbox app and signing in? As for the incident that you mention, did…

Hey @georgecheese ! Welcome to our Community. Just to confirm, you mean that you’ve moved your Dropbox folder to an external drive with these steps. Correct? Since you mention running the beta build, which is experimental, I’d like you to switch over to the stable version instead, as a test. To do this, please turn early…

Hi from me too, @motoGiS ! Just like Megan mentioned, this is an expected behavior, so there’s not really a bug to fix here. Your Dropbox mobile and desktop apps are continuously checking for any new photos that have been uploaded to your device(s) and they add them to your Dropbox account, like they should, when you have…

Thanks for posting on our Community today, @emb2024. Can you please clarify what's the plan of the Dropbox account in question? Is it on a personal subscription, like Dropbox Plus or Essentials for example, or is it part of a Dropbox team? As for the email address that’s linked to it, can you sign in and access it…

Thanks for posting on our Community, @scottb5612! Welcome aboard. Can you go to your General tab here and enable the “Online-only files on Mac” setting that’s located at the bottom of the page? This should help you understand how much space your offline files are taking up (as it shows your online-only files with 0 bytes…

Thanks for your post, @Novaklone. What you’re experiencing sounds like expected behavior, I’m afraid. If you’re trying to back up the main computer folders of your device (Desktop, Documents, Downloads), which are usually saved on your C: drive, then the Dropbox folder will also need to be saved at the same default…

Hi @Johsar! Thanks for posting on our forum today. I’m glad to hear that searching on our Community is normally working for you again. As for your desktop app, does this dialog appear after taking a specific action on your Dropbox app, or does it show up randomly on your screen? Does it mention anything else, besides…

Thanks for posting here, @"JOgden"! Since we’ll need to investigate this and our forum will be soon undergoing some updates, I recommend visiting the following channels for further help: • Dropbox Support • Dropbox Help Center • Dropbox Learn • Our social channels (X, Facebook, or Instagram) Thanks for your understanding.

@"ys777" さん、こんにちは！投稿ありがとうございます。 今週、フォーラムに一部変更が加えられる予定ですので、サポート担当者を手配いたしました。 コミュニティプロフィールに登録されているメールアドレスをご確認いただき、返信をお願いいたします。 よろしくお願いいたします！ ------------ Hey @"ys777"! Thanks for your post. Since our forum will be undergoing some changes this week, I’ve logged a ticket for you to further assist. Please check the email…

@"dr19" さん、こんにちは！突然の投稿で申し訳ありません。 今週、コミュニティでいくつかのアップデートを実施する予定です。サポートが必要な場合は、以下のチャネルをご利用ください。 • Dropbox サポート • Dropbox ヘルプセンター • Dropbox Learn • 公式ソーシャルメディア（X、Facebook、Instagram） ご理解いただきありがとうございます。 ------------ Hey @"dr19"! Sorry for jumping in here. I just wanted to mention that our Community will be undergoing a few…

Hola @Kim83, gracias por tu mensaje. Ten en cuenta que con Dropbox Básico/Plus, solo puedes recuperar archivos y carpetas eliminados hace 30 días. Lamentablemente, no se puede recuperar nada que se haya eliminado antes. Siento darte esta mala noticia. ---------- Hi @Kim83, and thanks for your post. Please keep in mind that…

Hey @"calsccostudio"! If you’ve already double checked the “All apps”/”Applications” section on your Windows/Mac device, we’ll need to look into this further and check what else may be happening. However, since our forum will be going through a few updates from today till 04/08, you can visit the following for further…

Hi @Nidas, and thanks for your post. In order for our team to keep track of your idea, and also give our users a chance to vote it, you’ll need to post it under our Ideas board here. Thanks for your understanding!

Thanks for letting me know, @"allyinsf"! I just logged a ticket for you. Please reply back to it and we’ll go from there.

Hi again, @SophiaP! Thanks for the additional details. Since the main issue is happening on your Files app (which is built and maintained by Apple), there isn’t much troubleshooting we can provide here unfortunately. Based on your post though, I’m wondering if this has to do with the editing tool that you’re using (as you…

Hey @"kevlevy", if you’re still encountering this behavior, don’t hesitate to send us more details and we’ll be glad to look into it.

Hi @"spencer82", and thanks for your post. Is this happening on multiple browsers? If you have the desktop app installed on your device, can you open one of your Excel files locally with Microsoft Excel and let me know what you see then? Other than that, I’d like a screenshot of what you see when visiting the version…

Thanks for the screenshot, @"knowsray"! Can you perhaps send me a full visual of where you see this error message exactly? I’d also like a screenshot of what you see here.

Alright, in this case I suggest doing a basic reinstall next. If this doesn’t work either, please go ahead and perform an advanced reinstall with the steps outlined here. Keep me posted for any updates.