Nancy Dropbox Community Moderator

Hi @helloworld2026, and thanks for your post! The user you’ve referred will need to install the desktop app indeed, and sign in with their new Dropbox account, as well (as mentioned here). However, can you send me a screenshot of what you see at your "Refer a friend" page, so that I can take a look? If your email…

Are you able to see your older photos, if you go to your Dropbox homepage? Are you only missing photos from the Photos tab of your Dropbox mobile app, or is this happening on the website, as well?

Happy to hear you were able to resolve the issue, @Swackhamer Meeh! Thanks for sharing your solution with us. If you need something else, or the issue occurs again, feel free to ping us.

Hi @harrisonkelsey, and thanks for posting on our forum. At the moment, it’s not possible to see the size of all files/folders of your Dropbox account as a whole. However, you can use these steps to calculate the size of your largest folders first, and then work on those based on which one seems to have the largest files…

Hi @WaltHaas, and thanks for posting on our forum. Do you mean that the backslash ( \ ) is part of some of your files’ name? If yes, I’m afraid that it can’t be synced to Dropbox, like some other characters mentioned here. If I’ve misunderstood something though, please let me know.

Thanks for following up, as well! Due to security reasons, I can’t access the link you added. Can you perhaps copy and paste a screenshot of the specific editing tools you’d like to see on Dropbox (besides the one to remove your watermarks)? In general, keep in mind that Dropbox is primarily a file syncing and sharing…

Alright, thanks for clarifying that! Regarding the number of files, the 300k is a soft limit and it’s not necessary that once you cross it, you'll immediately have issues on your Dropbox app (this may also be affected by the hardware specifications of your computer, as mentioned here). Can you try using selective sync for…

Hey @JeannettePeter. Can you confirm once again the exact number of files within your local Dropbox folder? You can double check this by right-clicking on it and going to the “Get info” section. I just want to make sure that there aren’t more than 300k files there, which can potentially cause performance issues. Regarding…

Hi @diurbrother, thanks for your post. To make sure I got this right, the images were uploaded with watermarks to your Dropbox account, correct? If yes, then I’m afraid there’s no specific tool for removing a watermark from your images. What you can perhaps try in the future is to use our own “watermark” tool, in which…

If you don’t have more than 3 devices linked at the moment, then you should be OK to reinstall the app @Richard_2019.

That’s great, @pineman! Thanks for keeping us in the loop. Don’t hesitate to ping us, if something else comes up.

Hey @Bradvpcs, you can find all of your backups here. Here are the steps to delete them, as well. If you still need any help after that, please let me know.

Happy to hear everything’s back to normal now! If you need something else, feel free to give us a nudge here or create a new post on our Community. Cheers.

You can most definitely do that, @Lageole. If the desktop app appears to be stuck again after that, you can let us know here.

I’ve gone ahead and logged a new ticket for you, @Ahmed101. This way we can check this internally. Please reply back to i, and we’ll go from there.

Hmm, I see. If the other user goes to www.dropbox.com and opens this page, do they see your device being linked to their Dropbox account at any given point?

Did you try to add it as a primary email address, right after removing it from a secondary one, and Dropbox still wouldn’t allow you to?

Hi @bluefish, and thanks for posting on our forum. To clarify, when the desktop app was launched on his computer, was he already logged in to it with his new Dropbox account, or was your own Dropbox account linked instead? Let me know.

Hmm, I’m wondering if the issue is that the Dropbox app didn’t come pre-installed on your device, as mentioned here. Was your laptop refurbished or pre-owned, by any chance? Also, in some cases, you may first need to complete the “Getting Started guide” in order to redeem the promotion. Can you please try that and let me…

Welcome aboard our Community, @SomeladyinOhio! Out of curiosity, are you seeing the same thing if you try to access the Dropbox website via a browser on your computer? If not, I’d like to know your storage usage, as it shows here. Other than that, are you currently logged in to the Dropbox desktop or mobile app? Are you…

That’s wonderful! Thanks for keeping us in the loop and for updating the team, as well. I’ve located your ticket in the meantime and also left an internal note to our team with your convo here.

Thanks for posting this here, @maclop. Are you referring to "Your activity" feed? Can you send me a screenshot of what you see at the moment? If there are any filenames you don’t wish to be seen publicly, feel free to mask them beforehand. Let me know when you’re ready.

Thanks for posting this on our Community, @NatKh! Out of curiosity, are your colleagues also using the same OS version as you, as well as the same Dropbox app version? I’d like to gather as much info as possible, in order to isolate the issue more. Did you notice this error on your device after a specific OS/Dropbox…

Thanks for keeping us up to date, @GaeMoskito, and sorry to hear this happened again. If you have any ticket numbers from your convo with our support team, feel free to send them here, as well.

Hi @Dani26, and sorry for jumping in. Is there any chance you’ve already added the email address you’re trying to use as a secondary one to your Dropbox account?

Thanks for posting on our forum, @LeahL! Welcome aboard. I’ve logged a ticket for you, as it sounds like you’re receiving this error on your end. Please check the inbox/spam folder of your Dropbox email address and reply back to me. See you there.

Hey Bruno! Sorry for any delays. Can you send me a screenshot of what you see here? I’d like to double check whether Dropbox backup is currently enabled and how this may have played any role in what you’re seeing now. Also, if you delete a non-shared file via www.dropbox.com, do you get the same prompt that the file will…

Thanks for your post, @Makbule, and sorry to hear this happened. I’d like to start off by saying that we don’t have any account-visibility here, as this is a public forum. If you’re currently on a Dropbox Basic account, you have 30 days from the time of the deletion to restore those files (we can’t guarantee any…

Welcome back to the Community, @Gayent! Can you let me know the OS version of both your devices, as a first step? Also, what are the app versions of the Dropbox app running on them? Other than that, are you navigating through your photos via the Photos tab of your Dropbox mobile app, or are you using the Files tab instead…

Thanks for posting here too, @paulwhkh. Can you copy and paste a screenshot of the error message you keep getting, as well as one more visual of what you see on this page? Other than that, do you see any backups taking up your Dropbox storage, when you visit your Backups page online?