Nancy Dropbox Community Moderator

Generally speaking, when a folder is deleted from Dropbox and it keeps coming back, this usually happens because of a linked device or third-party app re-adding the folder/files you’ve deleted. If you quit the Dropbox app in the meantime, and delete those folders again via the Dropbox website, do they still come back right…

Hi @XCao! Thanks for posting this on our Community. Is there a chance you received this email about a different Dropbox account? You can verify this by checking the email address this message was sent to, and comparing it with the email address of your Dropbox account here. Are they the exact same? If not, you can open an…

Thanks for posting this here, @MustangWoman! Welcome to our forum. If you look at your Dropbox email address, you should be able to see a new ticket/email from me. Please reply to it, and we’ll go from there. Talk soon.

Thanks for posting on our Community today, @AbbyLow! Welcome. I’ve opened a new ticket for you. Please check the inbox of your Dropbox email address (and your spam folder, if need be), and respond to my email. We'll go from there.

Thanks for posting on our forum, @NisJorgensen! Happy to hear you could figure this out in the meantime and add this shared folder to your Dropbox account. Feel free to give me a nudge for anything else.

Hi @Larissa123! Thanks for your post. I’ve gone ahead and opened a ticket for you at your Community email address. Please check your inbox/spam folder and reply back to me, when you get the chance. We’ll go from there.

Hi @AlbinHandig! Thanks for posting on our Community. I’d like to start off by asking the current syncing status and app version of your Dropbox app. Also, can you clarify if the issue occurred right after switching out of Dropbox on File Provider, or if it existed previously, as well? In the meantime, you can follow these…

I’m afraid we can’t message you privately here on the forum, @testuser67. Have you opened the spam folder of your email address? I checked our system in the meantime, and I can see that Jay has emailed you indeed.

Thanks for posting this on our forum, @joelyoung29. If your files were deleted because your Basic plan went over-quota, Dropbox should’ve sent you multiple emails about this before the deletion occurred. If you can’t locate them in your email inbox, can you also check your spam folder? I'd also like a screenshot of said…

Hi @hindameenalawadhi! Thanks for posting on our Community today. In general, we don't have account visibility here on the forum, so we can't see info related to your Dropbox account. However, besides the pages you’ve already checked, have you also taken a look at your Backups page here? Do you see any backups that could…

Hi @Geïrriteerd, thanks for posting this on our Community and I'm sorry to hear about your experience. I’ve already located your support ticket in our system and left an internal note to our team on your behalf. So, if you have any follow-up questions, I'd definitely recommend getting back to them in the same email thread.…

Hi again, @hmarukoleksandr! Please refrain from leaving your email address(es) on the forum, as anyone can see them and it also goes against our Community Guidelines. I’ve already removed them from your last post for security purposes. As for your request, I’d suggest sending a new email to Hannah directly in the same…

Hey @hmarukoleksandr! I can see you’ve replied to Hannah’s email indeed. She’ll look into your case as soon as possible, and respond when she has more updates.

That sounds quite possible. Please check this with their team as well, and if you need further assistance from us later on, feel free to post here again.

Thanks for posting on our Community, @D155enter, and welcome. First off, I’d like a screenshot of what you see exactly when trying to open said files, so please copy and paste it here on the forum. Other than that, do you have any similar files that are only stored on your local device? Can you open those normally, even if…

If you check the syncing status of your desktop app, what does it say exactly? Just to make sure that it’s not currently trying to sync anything related to your Dropbox backups.

Hi again, Sergio! It looks like our team has updated this in the meantime, so you should be able to change the default option for all future Dropbox Transfers via your settings. However, I can see that you’ve tried to do so here, and it didn’t work out for you. For further updates, please keep checking this Community…

Hi from me as well, Michael. From what I understand, and please correct me if I'm wrong, you’ve been trying to delete the excess files via your Dropbox desktop app. What happens, if you try to delete them via the Dropbox website instead? If you receive any type of error message there, please copy and paste it on the forum.…

Hi @Sergio P.6, and thanks for your post. At the moment, Dropbox Transfer download notifications are turned off by default indeed. However, you can manually turn them on for each individual transfer, when creating/managing it. Did you follow the steps in the Help Center article above, and they didn’t work for you? Let me…

Hi from me too, Jasmine! Did you click on the “Backup Settings” button, as it shows in your message? If yes, you can then follow these steps to delete your backups from there.

Thanks for keeping us in the loop, Michael! Glad to hear your desktop app’s done syncing now. This number of files shouldn’t cause any performance issues, so you’re good.

Welcome to the Community, @Fer2812! Have you also tried clearing the Dropbox app’s cache (via your Dropbox mobile app settings) and reinstalling it on your device? Before you do, please make sure that you’re not on a free Basic plan with more than 3 devices currently linked to your Dropbox account. If you still see the…

Hey Sam! Don’t worry; I merged your post here, since you’re having similar syncing issues with the other user on macOS Tahoe (it helps us keep everything in one place). Thanks for the screenshots you provided. I can see that you currently have more than 300k files in your Dropbox folder, which may be the reason why syncing…

Thanks for coming back to our forum, @Nick_S. Let’s have a look into this. First off, can you send me a screenshot of your Dropbox app version, as well? Other than that, I’d like to know the current number of files within your local Dropbox folder. You can find this by right-clicking on it, and selecting “Get info” from…

Hey @Sam Stephens! Can you also clarify the number of files stored in your local Dropbox folder? You can check this by right-clicking on your Dropbox folder, and selecting the “Get info” option. Feel free to send me a screenshot of the next window you’ll get. Once you have more updates regarding those two settings, please…

Thanks for the visual! It really helps. Based on your events log, it looks like the folder is being added back by Cindy’s Dropbox account (most likely a linked desktop app). Can you clarify what type of files are located within this folder? If possible, can you ask Cindy to turn off her computer for a little bit, so that…

Thanks for checking this further and providing more info. Can you send me a screenshot of any events you see here, that are related to these folders?

Based on the error on your screenshot, and what you also mention, it looks like you’re currently using the Dropbox app for Windows in S mode (Dropbox Lite). As mentioned in this Help Center article, this type of app doesn’t store files/folders on your device, but it works more like the Dropbox mobile app. You said that you…

Thanks for posting again on our forum, @JennLeigh1969! Let’s have a look into this. Can you please clarify what type of folder it is that you’re having trouble deleting? Is it a shared folder, or a team folder (in case you happen to be part of a Dropbox team)? Are the other folders the same type? Is there any chance that…

Thanks for posting on the Community today, @amcoffice. You can try to manually update your desktop app to the latest stable app version via this page. If you still can't see your files locally after this, feel free to share your app’s syncing status with me, and we’ll look into this further. I’d also like you to check if…