Nancy Dropbox Community Moderator

Thanks for your post, @"BertF"! Hope you’re doing well. Since this is happening on the Files app, and not your Dropbox mobile app, the troubleshooting we can do is a bit limited. However, can you also take a look at the solution provided here and let me know if it applies to your case? Keep me posted.

Welcome back to the forum, @"mgw1"! Please keep in mind that connecting two Dropbox accounts is only possible if one of them is part of a Dropbox team and the other is a personal one (as described here). Is there any chance that one of your Dropbox accounts was previously on a team and it’s been downgraded since? Let me…

Hi @"toddd"! If you open a different browser now and try to sign in with your Gmail address, do you receive an error that the Dropbox account doesn’t exist?

It looks like you’re under-quota once more indeed! You’re no longer seeing the error message in your screenshot stating that you have no space, correct?

Hey @"CCTV_1", if you go to this page, are you able to see this link? If yes, please follow these steps to delete it. Let me know, if that solves the issue.

Thanks for posting this here, @"MrGaynor". Please keep in mind that support options may differ based on your type of plan (phone support is only available to paid Dropbox teams at the moment). I've made sure your feedback has been passed on to our team though, as I understand your frustration. Now, it’s important to know…

Hey @"Gofi", hope you don’t mind if I jump in here. I can’t guarantee that disconnecting the app from Dropbox will have any impact on your current usage. However, can you send me a screenshot of your Subscriptions page here first? I can take a look and we’ll go from there.

Thanks for the update, @"skillet"! So, it’s my understanding that your Dropbox icon is now back in the menu back, correct?

Hey @"PAUSE DRAGON", thanks for posting on our forum today. I’d like a few more details first, to further help. What type of link did you share with them exactly? Was it a shared link, that you created with these steps, or was it a file request instead that should allow them to upload files to your Dropbox account? If the…

@"jlutton", did you try out Walter’s suggestion perhaps? If yes, how did it go?

Hey @"mdt1", I wanted to check if you saw Walter’s last message and if you need any further help with this. Let us know.

If you go to your Events page here, you should be able to see the specific deletion event and check more details on the files that have been deleted. As for the two folders that you mention, can you perhaps send me a screenshot of what you see on your end? Just to have a visual. I’d also like a screenshot of your Backups…

Hey there, I can confirm that your ticket is being worked on by our team. If you wish to give them another nudge though, don’t hesitate to respond to the last email you received on your ticket.

Hi from me, too! I’d like to clarify one thing first; the files that you mentioned having been deleted, were they previously in the Documents folder you had backed up with Dropbox? Did you follow these steps, in order to disable your Dropbox backup, before moving the Dropbox folder to your D: drive?

Thanks for your post, @"robert84"! Can you send me a screenshot of said error (while hiding your personal info), so that I can have a look? Keep me updated.

Hey @"Calion", thanks for the screenshots. Is this happening on a different browser, as well? Just so that we can isolate the issue further and see if that makes any difference. You can also test this via incognito mode. Let me know how it goes.

Thanks for your post, @"Tonyrob". When was the last time you could access all of your photos on the mobile app, or even the Dropbox website? Did you previously delete some of your photos, in order to free up Dropbox space? If not, is it possible that the photos you're missing are stored in a different Dropbox account…

Hi from me as well, @"LB3444". Can you clarify what you mean when saying that you can see your account when opening these links via incognito mode? Please also send me a screenshot of what you see, so that I can take a look (unless there’s private info you don’t wish to share here).

Thanks for clarifying that, Arnie! Can you also let me know if the current syncing status of your Dropbox app is up to date? If it is, and you follow these steps, does it try to make everything available offline again before attempting to move the Dropbox folder? In case it does, please send me some screenshots of what you…

Hi @"ArnieF"! Thanks for posting here today. In order to successfully move your Dropbox folder from one drive to another, you’ll need some free hard drive space indeed. Can you clarify what you mean though when saying that the Dropbox app tries to download your files, even though they’re already available offline? You can…

Welcome back to the Community, @"skillet"! It sounds like this is related to your primary user profile indeed. When saying that you fully reinstalled Dropbox multiple times, do you mean that you followed these steps for an advanced reinstall? Other than that, I’d like a screenshot of the error message you mentioned. Does…

Hey @"john1911", I wanted to check if you tried Walter’s previous suggestion and if it worked in the end. Keep me in the loop for any updates.

No worries, @"minty_miller"! We’re glad to hear this is all sorted. Let us know, if you need something else.

Hi from me too, @"dauten"! Can you clarify the type of plan your two Dropbox accounts are on? You can see the plan of your online Dropbox account here. What about the one that’s currently linked to your desktop app? I'll be able to guide you further after that.

Hey @"bgong", thanks for your post! I suggest posting an idea about this here, so that our team can track it and give our users a chance to vote for it, as well. Give me a nudge though, if something else comes up.

Hi from me too, @"lpvmc"! Can you clarify how you replaced your subfolders exactly? Which Dropbox platform did you use to do this?

Hey @"geoffhart1962"! I’m circling back here, in case you missed our previous post. Let us know, if you need more help.

Hi @"Ken R.7", let me chime in here, too. Based on your description, it sounds like you used the selective sync feature indeed, while setting up your Dropbox app. If you wish to make all of your content online-only instead, you’ll first need to sync all of your folders back to the desktop app, I’m afraid. Since I…

No problem at all, @"vinhdanang"! If you need something else, don’t hesitate to ping me.

Apologies for the delay, @"vinhdanang"; I just took some time to double check this. According to what’s mentioned in the Help Center article I previously linked, the Dropbox app needs to be pre-loaded/already installed when you purchase your device (meaning that if you have to install it on your end either via your MyASUS…