Megan Dropbox Community Moderator

Hey @"CrozierMarchant"! I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there. Thanks a bunch!

Hey there @"Shiversnyc"! I can definitely see where you're coming from, and how stressful it is to be locked out of your account, especially when you want things to go back to normal. I'm really sorry you're dealing with that. On my end I've passed your latest comments directly to the person handling your case, and made…

Hey @"dluptonmd"! I'd love to have a visual of the error you mentioned initially about the Dropbox app crashing. Could you please take a screenshot and send it over to me? 

Hey @"KimNMike"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

No worries @"daniclroses"! This is why I'm here. I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers!

Hey @"MaryJDKrane", thanks for the speedy reply! Something to keep in mind: You can always move your Dropbox folder to a different location by following these steps. When you add or update a file inside your Dropbox folder do you see the changes reflected online? Also, what is the syncing status of the Dropbox desktop app…

Hey @"AnuradhhaBShah"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there @"sharonp1"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi there, @"vimsesimse"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"daniclroses"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"FrankSmeets"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Jet T."! You can see more regarding the subscription you're using here. If you need something else, please let me know and I will be more than happy to help every step of the way. 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"MaryJDKrane", welcome to our Community! The first thing we need to check and clarify is the Dropbox account that's currently connected to the desktop app. You can use these steps to see if it's your own account that's linked there. If you see the old employee's account then you might need to sign out, and then sign…

Hey @"Muzienka"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"sas6"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Bennn_87", let's jump right into this! Great troubleshooting on your end, thanks for the heads up. In the steps that you've already tried, you mentioned closing the app. Can you tell me if that means logging out of the Dropbox desktop app through the app's preferences and then back in since you first noticed this?…

Hey @"oscar01"! Does that only happen when you select "Dropbox"? Based on the info you've provided here, it sounds indeed like a CsEntry issue and not one related directly to us. You might need to reach out to them, and ask for further support about this issue. 

Hey @"Jim1958", welcome to our Community! Based on all the info I've gathered so far, it looks like this issue isn't coming directly from us, but from m3u4u. Are you able to access our website and see your files without an issue? You mentioned an "access code" can you let me know more about this? What steps do you follow…

Hey @"sniffly"! Can you confirm that the app shows as up-to-date now, and that the file has successfully synced? Please keep in mind that since we're not able to see any logs, we can't be certain as to what happened there. In any case, if you notice a similar behavior again don't hesitate to let us know.

Hey @"Grahame31"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"JBP118", sorry to hear about that! I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Evan R.9"! Happy to see that your issue is now resolved! If you need anything else, don't hesitate to give us a shout. Cheers! 😄

Hey @"KJ1993", sorry to hear about that! I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Robin17"! If the account was permanently deleted, then its content should have been removed for good. Is it possible that you simply disbanded the team instead of deleting the account? Is the data available when you visit your account online, or when you check your desktop app? Are we talking about a shared folder,…

Hi @"arijit_mazumder", welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help…

Hey @"vasanta", sorry to hear you're having issues with this. Could you take a look at your backups page and let me know if you see the backed up files or folders there? What happens when you try to delete it? One more thing: what do you see when visiting your account's plan page online? Let me know more, and we'll take it…

Hey @"3amedia"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @dluptonmd! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"rsh"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.