Megan Dropbox Community Moderator

Hi there, @mlhching, welcome to our Community! Do you use a paid subscription in order to access our chat? If you have issues with that, can you try using a different browser, and let me know if chat is still unavailable? Keep in mind that to find chat support, navigate to Dropbox Support. Based on your plan, the live chat…

Hey there, @Dave P.8! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @jw83876! Happy to see that your issue is now resolved! We'll be one post away if you need anything else. Take care! 😊

Hi there, @bjvd, welcome to our Community! Don't worry about it at all; there are no silly questions around here. ☺️ It will be my pleasure to explain how our desktop app works. Apologies for the lengthy response, as I just want to be sure I cover all of your concerns. When using our desktop app, a Dropbox folder is…

Amazing update @ZebraSuta! 😊 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @ZebraSuta, I'd be happy to help out with this! Regarding the error you mentioned, it sounds like that could be the cause. Was the link you used created by you or someone else? If you created it, please check if you received any related emails from Dropbox informing you about the temporary pause of your sharing…

Hey there, @Chaz54! Is it possible that the email address you're trying to add as your recovery one is associated with a Dropbox Sign account? You can either delete your existing ⁠Dropbox Sign account or change its email address to free up the address for reuse. To change the email address associated with your Dropbox Sign…

Hey there, @jw83876! Let me know what these pages report once you have the chance to check, and if you found the content you were looking for. Are you talking about a shared folder, by any chance? While you're at it, can you also take a look at your sharing tab to let me know if the folder is there? Also, do you happen to…

Hey there, @charlesrdrewsports! Can you please take a look at your plan page and let me know how much space it says you're using? If you have any screenshots, they're more than welcome in order for me to have a visual too. In addition to that, how much data did you approximately delete from your Dropbox account? Can you…

Hi there, @JojoCo, welcome to our Community! I'd also suggest what @Mark already suggested. If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in order for me to…

Hey there, @Neonlinx! Thank you for all the additional information you've provided. Based on the app version you are currently using (256.3.3765), it looks like you have the beta version installed instead of the stable one. This could be the culprit behind the issue. It's important to note that if you're currently using…

Hey there, @Linda O.6, let's jump right into this! As a first step, could you walk me through your exact process for importing and exporting the files? To clarify, are you trying to share uploaded Dropbox files directly to your Kindle app? If so, are you following these steps by any chance? Additionally: What version of…

Hey @dtmdbox! If you could send me a couple of screenshots of what the recents both online, and on your desktop app look like on your end, I'd appreciate it in order for me to have a visual too. While you're at it, please send me a screenshot of your app's version, and syncing status. Lastly, please try switching to a…

Hey there, @dtmdbox! Are they all different file types, or a specific one? Could you please confirm the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Do you notice a difference when you edit the files, or not?

Hey @datanz! It might sound trivial but have you tried quitting the app, and then signing in again? Also, do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files? Can you also follow these steps, to see if they help?…

Hey there, @peter0317, let's jump right into this! What is the exact OS and Dropbox mobile app version that you're using? I just tested this on an iOS device; if you tap the top of the image, the detailed info and title should disappear, allowing you to scroll to the next files. Can you confirm if that's the case for you?…

Hey there, @AVH123, welcome to our Community! Do you use any third-party apps or APIs to achieve that? If not, our sharing options are limited to the methods you're already familiar with, such as sharing the file directly, a shared link, or a file transfer. However, if you are using an API, let me know. I'd be more than…

Hey there, @CoolJavelin! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Axnfell! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey there, @Dr_B! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey there, @jimbobill! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @Hannah! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey there, @Tomsetcvhel! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @PGmit! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @DrpSuus! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @Murph004079! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @MKLAW! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

Hey @KienLim! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey there, @chilltill! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey there, @aknyc! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.