Megan Dropbox Community Moderator

Hey there, @Yojimbo_xt! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey there, @LouisDuret, let's jump right into this! As a first step, keep in mind that this article explains what the two icons mean when they appear at the same time. If you open one of these folders to check your files, do you see a mix of "available offline" and "online-only" files? Also, for folders showing both icons,…

Hey there, @curiousconundrum! Sorry to hear about that. Rest assured that I am here to help you get to the bottom of this. Would you mind clarifying your device's exact OS? Also, do you have any screenshots of the screen or error message you see when trying to uninstall the Dropbox desktop app?

Hey there, @Queenly! I checked your ticket and it seems our Support team managed to help you restore some of your missing content! 🤩 I was so happy to see that. Sorry about the inconvenience, and I'm happy to see that your issue is now resolved. If you need anything else, we'll be one post away.

Hey @WaltHaas! No problem at all. Yes, I agree that it's best to rename some of your files to have them sync without any of those special characters. If you need anything else, please let me know and I will be more than happy to help every step of the way.

Hey there, @JustAnotherGuy, I hope you're doing well! We'd need to have a closer look into this through our Support channel, so I've reached out to the email associated with your account here. When you have the chance, please check your inbox for my message and get back to me there. Thanks a bunch!

Hey there, @ThanyDar! I was able to locate the ticket you opened, and replied back to it. I think it's best to continue there, since I'm also going to need a screen recording of the behavior you mentioned. Thanks a bunch, I'll see you there.

Hi there, @antab! Sorry to hear about that. I just sent you an email in order for us to investigate further. Please check your inbox, and reply to me as soon as possible. Thanks a bunch!

Hey there, @ThanyDar, welcome to our Community! First of all, thank you for doing such an amazing job troubleshooting this and sharing all those details with me! Based on everything you’ve tried, your file changes should be saving to Dropbox. Because of this, it seems the issue might lie with how Adobe handles file saving…

Hey there, @terryharr! Can you check your account's plan page, and confirm that your account's maximum storage is 18.25 GB? Did you also check your referrals page to ensure that all your referrals are available? Feel free to send us a few screenshots too, just make sure no personal information is shown there. If so, then…

Hey there, @PeterMueller! Do you recall if you were using Dropbox with File Provider on macOS 12? If yes, then it was indeed expected behavior if you were running low on hard drive space. As per this Help Center article: "Dropbox files or folders not previously set to Make available offline may be automatically set to…

Hey there, @PeterMueller, welcome to our Community! Do you upload your files directly through the desktop app or via the Dropbox site? It sounds like the former, but I wanted to be sure. In that scenario, if you move a file directly from your computer to your Dropbox folder (even inside an online-only folder), its status…

Hey @619beave! Keep in mind that the operating system you are running is not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here. While we aim to support a wide range of operating systems, we only provide official support for versions…

Hey @rchcraig! 😊 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😎

Hey there, @619beave, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your taskbar, next to your WiFi. Do you get any specific errors when trying to access…

Hey @JLP7447! I want to help you get to the bottom of this, so please bear with me. I know this might sound trivial, but when you try to scroll through your files, does the pop-up message scroll with you, or does it remain stuck there?

Hey there, @bluefish! I just sent you an email in order for us to look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @JLP7447, thanks for the screenshots, and sorry to hear about that. It sounds like this is happening due to your account being over its allocated storage. You can read what happens when a Dropbox Basic account goes over its 2 GB quota here. To free up storage space, you can: • Leave shared folders that count against…

Hey @RuslanSemchenko! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @sbrady19! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @PrintDirtCheap & @syncingisinterrupted! I hope you're doing well. Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi @Csandif712! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @jpessegueiro! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @bR2! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @Dani26! Sure thing. I'm going to go ahead and send you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

I can surely help with that @mzr23! I'd also suggest uninstalling and then reinstalling the app. Here is how to uninstall it, and here is how to install it again. Keep in mind that when you uninstall the app, the Dropbox folder will remain locally on your device. If you wish, you can delete it before reinstalling to start…

Hey there, @seattlemusic! Great catch there! Thanks for sharing it with us and with the rest of our Community users. 🎉 Happy to see that your issue is now resolved! Have a lovely weekend ahead, enjoy. 😊 If you need anything, I'll be one post away!

Hey there, @Ldcgreen! Regarding your active support ticket, I confirmed that the agent has received your response and will get back to you as soon as possible. Our standard response time is usually within 24 hours on business days, unless you are on an Enterprise plan, which includes one-hour responses at any time. If you…

Hey @mzr23, thanks for the additional info! That is certainly an unusual issue. Here is how we can resolve it: First, I recommend logging into Dropbox to check for duplicate files. This allows you to verify which version is the most current before deleting anything. You can then remove the duplicates and resume the app;…

Hey there, @ginherts! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.