Megan Dropbox Community Moderator

Hi there, @"Whitesissyboi"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"gdubis1"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"Dweb"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"rel2009"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Twoods48", let's jump right into this! Keep in mind that when using the mobile app on your iPad, you won't have a local Dropbox folder the way your laptop does. You can access your Dropbox files directly using the Dropbox app. As a first step, could you check if the files appear on the Dropbox site? Also, can you…

Hey @"KathiH"! Your selective sync settings aren't visible online. You should be able to have a little Dropbox icon in your taskbar, that you need to click on and then follow the steps mentioned in the article. If you don't see such icon, you might need to reinstall our desktop app using this link. 

Hey @"KathiH"! Definitely try out the steps that @"Rich" provided in order to check your selective sync settings, and update us back here with additional info. I think this might be the culprit there. If not, then please let me know the app's current syncing status too. I'll be waiting for your reply! 

Hey @"bege"! I just reached out via email, in order for us to have a closer look and investigate together. Reply back to me, and we'll take it from there. Thanks! 

Hey @"mtncat"! No worries! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks! 

Hi there, @"scottjagger", I hope you're doing well! Thanks for jumping in and sharing that tip with the Community, it's much appreciated! Contributions like yours make this space helpful for the rest of our users too. Keep the great insights coming! 😃

Hey @"JoKa-23"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"Julian23"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😉

Hey @"Elizabeth15", welcome to our Community! Thanks for the ticket number reference. I located your communication on our system. I think that since this case is related to account and payment sensitive information, it's best handled via email. I've pinged the agent investigating your case, and they'll get back to you as…

Hey @"vimsesimse", welcome to our Community! I'd like for you to try an access your plan page online. What do you see there? It should specify what's taking up your Dropbox quota. Could it be that you have any active Backups? Let me know more, and we'll take it from there!

Hey @"AnuradhhaBShah", let's jump right into this! You can remove an old team member and keep the same number of licenses by following these steps: -Log in to dropbox.com with your admin credentials. -Go to the Admin console and click on ‘Members.’ -Find the member you want to remove, click ‘More’ next to their name, and…

Hey @"mtncat"! Here are the steps for your Mac device. Keep in mind that if the device is new, and since the app isn't installed you might need to skip 1-3, and proceed with the rest. If that doesn't resolve your issue, I'll be happy to send you an email in order to investigate further. Thanks a bunch! 

Hey @"Mitz1", let me jump in here! You mentioned throughout this thread that some of the files appear to have zero size placeholders. However, it's important to point out that on your screenshots it looks like the content has an actual size. Can you send me a screenshot, and let me know where exactly these files appear as…

Hey @"mtncat", let me jump in here! As a first step, keep in mind that I noticed on your screenshot that you currently have 3 devices connected to your account. In order to be able to sign in to this new device you'd need to follow the steps that my colleague, @"Nancy" provided earlier. With that being said, I don't think…

Hey @"Robin17", thanks for checking in with us here about this! It sounds like your team is part of a locked state. If you wish to delete the account, then it's best to either disband or even delete the team permanently. If someone is or will soon downgrade to Dropbox Basic, what they need to be aware of is what's…

Hi @"Muzienka", sorry to hear about that! Could you clarify what notifications you're referring to? Are you seeing this on the Dropbox site, mobile app or desktop app? Can you also let me know what’s your current plan, as shown at your Plan page here? Lastly, did this start happening recently, or is it something you’ve…

Hi there, @"daniclroses", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right…

Hey @"harpadtum", let's jump right into this! Do you edit your Word files using the native app on your computer, or by the online version available via the Dropbox site? Also, does this happen to all files or a specific one? Provided that you're using the Dropbox desktop app to edit your Word files, can you try to quit it,…

Hey @"sbrady19"! Can you try the steps mentioned in this thread? It seems that the OP faced a similar issue, so the steps we provided there might be able to help you resolve your syncing issue. I'd love to hear back from you with further updates. Thanks!

Hey @"Seneca_83"! 400 is indeed the manual upload limit that you can use unless you're using camera uploads. You can read more about that here. In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help…

Hey @"jm311"! Can you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my…

Hey @"2b", no worries! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Cheers! 

Hey @"2b"! From the events page, please click the event you’d like to restore. Can you double check and make sure that the “Restore” option isn't there when you look over on the top right on the list of deleted files? If the option to restore the files doesn't appear, please send me a screenshot omitting any personal info…

Hey @"Seneca_83"! Keep in mind that camera uploads on iOS devices no longer use location services to keep the Dropbox app active in the background. You can see more about this here. As for selecting your images to upload, keep in mind that you could always choose our camera uploads feature. Instead of manually uploading…

Hey @"consettprint" & @"AlexSC"! In regards to your syncing icons, I would like to gather a few more pieces of info and get closer into what happened. Can you check what is the sync status of the application as we speak? You can see that, if you hover your mouse over the Dropbox icon in your menu bar. Also, feel free to…

Hey @"2b", let me jump in here! When were these files deleted? I'm asking since users on a Basic plan can recover files deleted up to 30 days ago. One more thing to keep in mind is that you can only restore shared files if you have ‘Can edit’ access. If that isn't the case you can always ask another member to restore them.…