Megan Dropbox Community Moderator

Hey there, @JeannettePeter! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @RealRelic! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @H456! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi there, @ColinSutton! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @Netbag! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @seattlemusic, I'd be happy to look into this with you! It sounds like a browser-specific issue, so let's dive deeper. Can you please try the following? Use a private or incognito window when using Chrome: Stored cookies and temporary data often disrupt website performance. Disable your browser extensions:…

Hey @mzr23, welcome to our Community! Let me recap to make sure we're on the same page. It sounds like you chose to make some content available offline using the Sync & Storage Dashboard in the Dropbox desktop app. When making your content available offline you should be able to view those folders and their contents…

Hey there, @Luca72! At that point, I think it's best to continue troubleshooting via email so we can investigate further. I just reached out, so feel free to reply as soon as possible, and we'll take it from there. Thanks!

Hey @sbrady19! I completely understand where you're coming from and why this is frustrating! While AppleScript is a bit outside our usual area of expertise, a common fix for this type of issue is checking your Dropbox desktop app settings. Have you been able to verify that relevant notifications are enabled for your…

Hey @Luca92, welcome to our Community! I can confirm that I am also seeing this behavior on my end. With that in mind please note that the latest version of our mobile app is 482.2.2. Since you are using an older version, I highly recommend updating your Dropbox app. In any case, thank you for your valuable feedback, I…

Hey everyone, thank you for your much-appreciated patience while we look into this. As mentioned before, our team is aware and actively investigating a resolution. We'll update the thread with additional info once we have it. In the meantime, if you need anything else, please let me know.

Hey @Gayent! Happy to see that your issue is now resolved! ☺️ If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @Luca72! Could you install the Dropbox app while in safe mode, or even try creating a brand new OS profile on your computer and try to install and run the desktop app there? Do you notice the same behavior there by any chance? I'll be waiting for your updates!

Hey @bR2, thanks for coming back! Yes, they should be able to view and download the content using a shared link with view-only permissions. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @GaeMoskito! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @syncingisinterrupted, welcome to our Community! Is your Dropbox folder located in ~/Library/CloudStorage? Also, if you navigate to those files within the Dropbox folder in your Finder, are you able to see them? Is the app showing 'up to date' or is it still syncing in you menu bar? One more thing: does this…

Hey @Csandif712! Are you searching from your 'All files' or 'Home' page? Also, does this issue happen with a specific keyword, or any keyword you use? Are you all sharing the same individual account or using shared folders? If possible, please test this on a computer and let me know if www.dropbox.com shows the exact same…

Hi there, @Csandif712, let's see what we can find about this! When did you first notice this behavior? Also, which platform are you using to search? For example, are you using our mobile app, desktop app, or website? Finally, could you share some screenshots comparing what you see on your end with what they see? Keep me…

Hi there, @bR2, welcome to our Community! I need some additional information to best assist you with the problem you're facing. From what I've gathered, it sounds like you are sharing a link with others. Is this correct? Could you kindly confirm if you're following these steps, or if you're sharing a folder directly with…

Hey there, @Gayent! As a first step, I'd suggest trying to clear the app's cache to see if it improves matters at all. To clear the app's cache on Android: Open the Dropbox mobile app. Tap the account icon (person) in the bottom right. Tap the gear icon in the top right. Scroll down and tap Clear cache. Tap Clear cache…

Hey there, @Rachel L.! Could you try renaming your folder to check if that resolves the issue? Please also consult this Help Center Article to ensure no spaces or invalid characters are in the folder name. Additionally, ensure your file path isn't too long. The Windows limit is 260 characters for files and 247 for folders.…

Hey everyone, thanks for your patience as we're investigating this. I'm going to provide you with a few steps, to make sure we've followed all the necessary troubleshooting. As a first step, please double check that your device meets all the necessary requirements to run Dropbox. Also, do you happen to have any antivirus,…

Thanks for the heads up @Roger B.30! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey there, @yeravgjoe! As a first step, can you follow these steps in order to check where your Dropbox folder is located? Also, when you visit your account online, which folder structure do you see there? Is the location and the Dropbox folder path the same as path 1 or 2?

Hey there, @Alex_Jacquet! I appreciate you sending the screenshot, thank you! Did you manage to complete any of the steps I provided in my last reply? Also, could you kindly check how many files you have in your Dropbox folder?

Hey @Adi_Shamku2211! I appreciate you sending a screenshot, but it looks like you are on your Dropbox home page. Are you encountering any errors when trying to open the hyperlinked pages from my last reply? If you can access them, please send me a screenshot of that page.

Hey there, @paul352! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @alexandremrck! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @macabremammoth! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @Matt G.30! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.