Megan Dropbox Community Moderator

Hey @Adi_Shamku2211! I'll do my best to help us get to the bottom of this. If possible, I'd appreciate a screenshot of your online plan page (rather than the mobile app). When you view your plan page on our website, it shows an exact breakdown of the content taking up space in your Dropbox account. While you're at it,…

Hey there @Luca72! As a first step, please double check that your device meets all the necessary requirements to run Dropbox. Also, do you happen to have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client? If so, please either add Dropbox to its whitelist, remove Dropbox from its…

Hey there, @Roger B.30! I'd be more than happy to help you open a ticket with our Support. However, before we switch to email communication I'd like for you to try one more thing. Based on the app version you are currently using (262.3.3075), it looks like you have the beta version installed instead of the stable one. This…

Hey there, @Dani26! When did you delete the Dropbox account tied to the email address you're trying to switch to? Do you see any errors when attempting to sign into that deleted account? Also, by any chance, was that account part of a team? Let me know, and we'll take it from there!

Hey @Alex_Jacquet! If you check the hyperlinked Help Center article that I provided, it's going to give you a step-by-step on how to change your bandwidth. More specifically if you know your connection speed, you can set your preferred Limit upload rate and Limit download rate. If you toggle Custom bandwidth settings off,…

Hi there, @Adi_Shamku2211, let's jump together right into this! Space earned through referrals is permanent and won't be removed even if you upgrade and/or downgrade your account. You should still be able to view them on your account from this page. Is it possible that any promotion that you used before has now expired?…

Hey there, @ginherts, welcome to our Community! If both of your MacBooks are syncing properly, your fonts folder that you're going to add to your Dropbox folder should sync automatically. By doing a quick research online, you can set this up by backing up your font collection or creating a symbolic link, ensuring your…

Hey there, @Alex_Jacquet, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your taskbar, next to your WiFi. That said, how long has the app been indexing your…

Hey @Alan Z.! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @yeravgjoe! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @Tribe! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @Rachel L.! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @Salisburda! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @ColinSutton, let's see what we can find about this together! First you need to ensure both accounts are linked and you are actively logged into them on your device or browser. When you're trying to sign into the app with your personal account, are you also connected to the same account online on our website?…

Hey @socon88! There's no official way to check the exact date and time the folder was shared with you. However, I suggest searching for the initial email invite you received asking you to first join. As for when it was removed, you can check your events page. Keep in mind that your events page might not show any results if…

Hey @Carl_Bloke! It's my pleasure. I'll be one post away if you need anything else. 😎

Hey there, @Carl_Bloke, let's jump into this one question at a time! How fast your content uploads via camera uploads varies depending on your local Wi-Fi upload speed, which is determined by the maximum limit set by your ISP. You can use the Dropbox desktop app steps to enable camera uploads instead of the mobile app.…

Hey @lpvmc! Your local Dropbox folder is typically located in your user profile directory, but you can always follow these steps to locate the exact path. When reinstalling, you can either select the same path or delete everything and start from scratch. Just ensure you keep a copy of any changes that have not yet synced…

Hi there, @s1ovv, welcome to our Community! I've merged your question under a similar thread, since you're experiencing the same issue as the OP, and other users. Please have a look at my response here, and check your inbox for an email from me. Thanks!

Hey @socon88, welcome to our Community! Could you share a bit more about exactly what you're looking for? Are you just searching for the folder's name, or something different? Have you checked the 'Sharing' tab and is the folder currently shared with you? Also, please check your events page and let me know if you see your…

Hey @GaHe! Thanks for the screenshots, I appreciate it. In your first screenshot are these all the files and folders you have inside your Dropbox account when visiting your Home page? To ensure you are seeing all of your files, log in to your account and select the All files tab in the left sidebar.

Hey there, @pineman, thanks for posting here today! If you wish to switch to our stable version please follow these steps: Please try to uninstall Dropbox from your computer using these steps. Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall…

Hey @GaHe! Could you also access your Dropbox plan page and send me a screenshot of the information there? I'd like to see it visually, although based on what you've shared, it looks like your personal files are indeed taking up most of the space. Could you try calculating your file and folder sizes and let me know the…

Hey there, @macabremammoth, sorry to hear about that! First, please keep in mind that when a Dropbox account is deleted, your files will stop syncing, but they are not automatically removed from your computer. You can find more details about how this works in our Help Center article here. You also mentioned that you had…

Hi there, @GaHe, thanks for bringing this to our attention. Keep in mind that deleted files don't take up space on your account, so removing them wouldn't have made any difference to the quota. Can you please navigate to your account's settings page and let me know what's reported in regards to your current plan and quota?…

Hey @ctscherer! It's my absolute pleasure. Again, if you come across any issues, just let me know. I'll be waiting for your updates! 😊

Hey @HansvS! Could you try reinstalling the app using this link? That should do the trick. Once reinstalled, you should see the Dropbox icon in your taskbar. Hovering your mouse over it will display the app's version. Regardless, I'm glad to hear your files are now syncing properly. It sounds like the app might have been…

Hey there, @HansvS, I'd love to help you out with that. As a first step, could you please confirm the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu or task bar, next to your WiFi. How long has this been an issue, and can you try…

Hi there, @ctscherer, sorry to hear about that! Since you received an email warning you about your storage space, this seems to be a result of your Dropbox account being over quota. Would you mind checking your events page as well, and letting me know if you see your files listed there? Unfortunately, if your files were…

Hey there, @urbanracer34, happy Monday! Is it safe to assume everything is now working as it should? Happy to see that your issue is now resolved! We're just a message away if you need anything else—feel free to give us a shout.