Megan Dropbox Community Moderator

Hey @"Seneca_83", let me also jump in here! Background App Refresh allows apps to download new content in the background, ensuring they are updated when opened. You can check if it is enabled via Settings > General > Background App Refresh. You also mentioned that only 400 pictures are "clickable". Would you be able to…

Hey @"pfahrun"! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"vanzeller"! Happy to see that your issue is now resolved! Have a lovely weekend ahead,enjoy! 😊

Hey @"dluptonmd", let me jump in here! I'd like for us to try one more thing. Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this: 1. Tap the Dropbox app icon on your Android device. 2. Tap Account (person icon or initials) at the bottom. 3. Tap Settings (gear icon). 4. Tap…

Hey @"eas9898"! Based on the info you've provided and some research that I did on my end, it seems this isn't something caused directly from Dropbox. More specifically it seems this is a common issue for iOS products. You can see more about this here. Unfortunately I'm not sure what could be causing this, but I think it's…

Hey @"danielvega1984"! Happy to see that your issue is now resolved! If you made sure that there are no useful files there, feel free to delete it. If you need something else, please let me know and I will be more than happy to help every step of the way. 🙃

Hey @"MarkBx", let me jump in here! How large are the files you're trying to download? Also, does it happen with all the files in your account? I know this might sound trivial, but have you restarted your device at all since this happened? One last thing; is it possible to connect the device to a different…

Hey @"joehanna", thanks for the heads up! Keep an eye out for this, and if you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey there, @"sbrady19", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current version that you're using on your Mac at home, along with its syncing status? You can find this info by hovering your mouse…

Hi @"Ollie J."! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"gvi"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Graphicsco"! That'd be correct. You can first upload them to your account using our website, and then allow them to sync to the device locally. More preferably you should add them inside an online-only folder too. If you have any questions, don't hesitate to let me know. 

Hi @"Graphicsco", thanks for posting on our Community! Although Rich has covered this already, from my side, I wanted to share this Help Center article for reference. Just make sure to scroll all the way down, right before the FAQs. Indeed, you will need to right-click on any files or folders you add locally to the Dropbox…

Hey @"danielvega1984"! You'll basically need to follow these steps: -Sign out of the Dropbox desktop app. -After that uninstall the app. -Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old". -Reinstall the Dropbox app. -Then sign into the application again, in order to create a brand…

Hey @"SeminoleSquirrel"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"SeminoleSquirrel", welcome to our Community! Our Backup feature is what usually takes up quota for users in a similar situation, so that's what I also had in mind since you've deleted everything else. Can you clarify if you're visiting your backup page online when checking for active ones? Is this page empty? If not…

Hey @"dougkealey"! Happy to see that your issue is now resolved! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Evan R.9", thanks for the info! Have you noticed when this behavior takes place, by any chance? Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the…

Hey @"clausneergaard"! Logging a ticket means that my colleague reached out to you via email. Can you check your Community-linked email address, and see if you can find her email there? When you do, feel free to reply back so you can continue troubleshooting. If you need something else, please let me know and I will be…

Hey @"eas9898"! It seems that this behavior might not be Dropbox related, and could be linked to Microsoft, however let's check a couple more things here. I'd like to ask if you're using the Excel standalone app, or the Microsoft Office app, when you try to open your files. I did some research and the latter seems to be…

Hey @"Sue100", I hope you're doing well! In this case it sounds like you're referring to a shared folder, since it's taking up space for your Dropbox account. I suggest following the steps that @"Rich" provided about removing your access from said folder. Want to give it a go, and let me know if you face any hiccups along…

Hey @"SublimeSatori", let me jump in here! I'll be waiting to hear about your results. One more thing that I wanted to ask is how did you upload these files initially? Did you use our desktop app, website or mobile app? Also what do you see in terms of the account's activity when visiting your events page? If you could…

Hi @"RandallCraig", let's jump right into this! Great job troubleshooting this on your end. To be honest an advanced reinstall is also what I'm thinking for this specific case, however let's try one more thing in order to fix this. Would you mind opening the 'Activity Monitor' utility on your computer, and see if you see…

Hi @"pfahrun", let's jump right into this! Let me start by asking how many Paper documents on your account are experiencing this behavior? Do the images not preview in all docs or just a specific one? I was wondering what happens if you try to add a new image to the doc. Does it successfully preview? Also do you see the…

Hi @"VickiBey", welcome to our Community! Yes! You should be able to use your account online even after uninstalling the desktop app. Removing the Dropbox desktop app from your device shouldn't affect your account's access to our website. If you have any other questions, please let me know and I will be more than happy to…

Hey @"EthanThePhoenix"! Do you still miss the little Dropbox icon on your menu bar, next to your WiFi even after trying an advanced reinstall? If you could send us a few step-by-step screenshots of the behavior you're experiencing that'd be great. Thanks.

Happy Monday @"joolsadams"! Sure thing. Our previous email was automatically closed by the system so I just sent you a new one. I'll see you there. Thanks! 

Hey @"clausneergaard", let me also jump in here! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps. I’d also like you to open your Dropbox folder directly…

Hey @"Seneca_83", thanks for reaching out to our Community! Keep in mind that we have rolled out background audio to all of our users. In addition to this I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked. Also, I can choose for an audio or video…

Hi @"danielzheng"! To clarify, CC recipients in Dropbox Sign do not have access to view the contents of a document before it is fully signed. CC recipients are only sent a signed and fully executed copy of the document via email once all signers have completed the signing process. If you need something else, please let me…