Megan Dropbox Community Moderator

Hey @"danielzheng", welcome to our Community! Yes, it is possible to allow CC recipients to see the contents of a document without making them official signers. In Dropbox Sign, you can add up to 5 CC recipients when sending a signature request. These CC recipients will receive a signed and fully executed copy of the…

Hey @"Michar", let me jump in here! Allow me to ask: do you notice the same behavior when you try using our website to use a shared link for this particular file?

Hi there, @"JYoungCommercial", let's jump right into this! So, if you'd like to free up some hard drive space without deleting files, you have two options: * You can use selective sync to remove entire folders from your Dropbox folder * Or you can make your files online-only Keep in mind that when using selective sync, the…

Hi @"Miranda B.", I hope you're doing well! Keep in mind that you won't lose your referrals if you upgrade or downgrade your subscription. They'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription. You can read more about this here. Give me a shout…

Hi @"jmerri05"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi there, @"Macalin sharaf"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"joehanna", thanks for posting here today! How long has this been an issue for? Have you taken a look at this similar thread, and what the user mentioned there just to see if your problem remains the same? If not, please give it a go and report back to me with the results. Keep me posted! 

Hey @"rubendn"! I hope you're doing well. Keep in mind that the 240.3.8460 version is still a beta. Since you've already contacted our Support about this, I think it'd be best to continue troubleshooting with them for further assistance since they have all the available info regarding your case. I'd personally suggest…

Hey @"Homestar9", sorry to hear about that! Just to make sure we're on the same page here, have you tried any troubleshooting steps on your end? Uninstalling, and then reinstalling the app might be a great start. Also, have you noticed when this behavior first started happening? Have you tried signing out of the app, and…

Hey @"1127", let's jump right into this! You mentioned "Facebook" in your thread's title so I wanted to clarify if you're having issues with Dropbox or an entirely different app. Provided you're talking about Dropbox, can you clarify if you're talking about our security code, or our 2FA authentication feature? Do you have…

Hey @"anotherprofile", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I will be more than happy to…

Hey @"Locmup", let's jump right into this! As a first step, could you please clarify your computer's OS version for us? Could it be that there are more than 300K files in the Dropbox folder? Could you check its properties, and let me know? Also, do you have any third party app, proxy, VPN, firewall, security software, or…

Hey @"Mtrump"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @"anotherprofile", I'd be happy to answer that! The message you're seeing means that if you choose to delete the folder or file, it will delete the content from your local Dropbox folder, and any other connected devices that you have the desktop app and mobile app installed. The content will be removed only from…

Hey @"sim77"! Happy to see that your issue is now resolved! If you need anything else, give us a shout, thanks. 😀

Hey @"Dev1ce", sorry to hear about that! Is the app installed on your device as we speak, or did you uninstall it? Did you see the "How you want your files to sync" option upon the initial installation and set-up process? If not then you should be able to click on the advanced settings while setting up the app, and you can…

Hi @"sim77", welcome to our Community! Are you by any chance trying to sign in on a new profile on your computer, or a virtual machine of some kind? Each device is considered to be an individual profile on a physical device. How many devices do you see on this page? Also, have you tried removing the "duplicate" device via…

Hi @"pearlphoto"! Happy to see that everything is working as it should. 😄 If you need anything else, don't hesitate to give us a shout!

Hey @"Caribou", let's see what we can find about this together. Keep in mind that this offer seems to only be redeemable by new Dropbox users and existing Dropbox Basic users only. Let's check if you used to be part of a paid plan in the past. Can you kindly check this page, and let me know what it reports? Can you also…

Hey @"xMPWx", thanks for the screenshots! I was going to ask the same thing as @"Rich" did. Can you open your File Explorer locally, and maybe search for these folders? Do you get any results when you do? Let me know more! 

Hey @"jledv", thanks for bringing this to our attention! Give me some time to check for additional details on this, and I'll reply as soon as I have more info. Thanks a bunch, hang tight! 

Hey @"bdmoakley", thanks for bringing this to our attention! Give me some time to check for additional details on this, and I'll reply as soon as I have more info. Thanks a bunch, hang tight! 

Hey @"Calle3400"! Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. Cheers! 🙃

Hey @"Calle3400", let me explain more! Could you please let us know what exactly is reported in your account's plan tab? Do you have any shared folders in your account perhaps? Can you check your Backup page, and let me know what you'll find there? Check the pages I hyperlinked and let me know what you find. Thanks!

Hey @"xMPWx", sorry to hear about that! Have you successfully deleted your Dropbox folder too? Do you specifically see that your old Dropbox files take up space on the device? Also, do you think it's possible to check your PC's settings > System > Storage and send me a couple of screenshots, please? Keep me posted, and…

Hey @"pearlphoto", welcome to our Community! As a first step please take into account what @"Mark" mentioned if your Basic account is over quota. With that being said the best way to go about moving a large folder from your Dropbox Basic account to your Plus account is to use a shared folder. You can log in to your Basic…

Hey @"AnnieJ"! If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if the behavior remains the same? If this doesn't work, please try to quit and relaunch the Dropbox app as the next step. Have you also restarted your device since the issue started?

Hey @"Assent"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"mikedar"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"dimitaritskov"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist.