Megan Dropbox Community Moderator

Hey there, @urbanracer34, happy Monday! Is it safe to assume everything is now working as it should? Happy to see that your issue is now resolved! We're just a message away if you need anything else—feel free to give us a shout.

Hi there, @Salisburda, let's jump right into this! It sounds like our Backup feature was enabled for your device. Let's try something: can you please visit the following page, and let me know if you can disable the feature from there? While logged into your account, you will see all of your backups on this page and should…

Hey there, @JohnODonnell, welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. That could indeed be the case. Could you ask your wife to register using a new email and a different device…

Hey @lpvmc! Is the number of syncing files decreasing, or is it stuck syncing content? If you want to start from scratch, you can do this by first signing out of the Dropbox desktop application, which will stop any changes from syncing to the site. Afterward, you can uninstall the application and delete the local Dropbox…

Hi there, @roeimorad, let's jump right into this! As a first step, could you please confirm the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. How long has this been an issue, and is the Dropbox folder located in…

Hey @cgj0725. Thanks so much! I found your support ticket in our system, and an agent will be reaching out to you shortly to dive into the issue. If there’s anything else you need right now, just let me know. I’m happy to help every step of the way!

Hey @cgj0725, let's jump right into this! Just to make sure we're on the same page, are you referring to standard 2FA or a one-time security code? Also, do you happen to have any other devices linked to this account? If so, the security code might be sent there as well. If you're still stuck, I’d recommend reaching out to…

Hey @linedash! Thanks for the added info. I’ve merged your thread with an existing one, as it looks like you're experiencing the same issue. As my colleague @Hannah mentioned above, our team is aware of the situation and currently investigating. We will update this thread as soon as we have any news or next steps to share.…

Hi @linedash, sorry to hear about that! Can you send me a few screenshots of the error you get when you try to uninstall the app, in order for me to have a visual too? Also, I know this sounds trivial but have you tried restarting your device at all ever since you noticed this?

Hi @tedg! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @Stgcmtj! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @MikeSwe and @epleake. Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @Kbhim & @jluros! I hope you're both doing well! Is the problem fixed for both of you? Is everything back on track, or do you still face the same issue? Let me know more!

Hey @DevaRiver1! Just as a quick heads-up: uninstalling the Dropbox app doesn't delete your local files—they stay right on your device. However, if those files are now missing, they may have been deleted when you emptied your trash/recycle bin. Because you mentioned that you cannot see any files prior to June 20, 2026,…

Hi there, @sammyveritas! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @Nicholas R.6! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi there, @drop_by_drop! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @phjsw! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @zevrix! Just popping in to see if you've had a chance to look at @Neal's last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @CalebT9 and @minrel, let's jump right into this! Just a quick heads-up: if your files were removed because your Dropbox account went over its quota, you should have received several email notifications warning you about the issue. Could you please reach out to our support team directly by following the steps in…

Hi there, @kdenth, let's take a look into this together. To help us get to the bottom of this, could you clarify if the message says you are running out of storage space on your Mac, or if your Dropbox account itself is full? Is it possible that the user invited you directly to the shared folder instead of sending you a…

Hi there, @Froggger, welcome to our Community! From our side, we want to make sure everything is up and running exactly as expected with the Dropbox app. If you haven't done so yet, you can easily check your app version by hovering over the Dropbox icon in your menu bar or system tray. If it shows that you are on the…

Hi @giacomofilippini, allow me to jump in here! I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey there, @DevaRiver1, let's jump right into this! It all depends on whether your files and changes were synced online before this deletion occurred. If your Events page doesn't show any activity for the missing files, please double-check that you are logged into the correct Dropbox account. Do you happen to have another…

Hey @boazbentur! Could you please reply directly to your previous email thread with our support team? They should be able to assist you further with this.

Hi @boazbentur! To make sure I understand: you used our Rewind feature, saw the changes update online, but then your local files overwrote the online content? If so, have you tried pausing the Dropbox desktop app before running the Rewind? Letting the content fully restore online first, and then unpausing the app, should…

Hey @boazbentur! Valid question! That's actually the expected behavior here. The changes should sync up to your account online first, and then roll out to the rest of your devices. If you run into any issues or notice something off, just let us know and we'll take a look.

Hey there, @drop_by_drop, let's jump right into this! If the Events page doesn't show any activity for your missing files, please make sure you are logged into the correct Dropbox account and check if they might be under a different email address. Do you happen to have another email address? It is also worth considering…

Hi @Pieter_Betuwe! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @Adrian1963! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.