Megan Dropbox Community Moderator

Hey @DrGanz, thanks for posting here! Happy to see that your issue is now resolved! 😊 If you need anything else, you know where to find us, thank you!

Hey there, @Mushypeas, welcome to our Community! You are right on your latest reply. One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. That could indeed be the case. Could you ask your son to register using a…

Any time @lpvmc! We'll be one post away if you need anything. 😎

Hey there, @lpvmc! Changes you make to these folders on your computer or in Dropbox update both places right away. Keep in mind that if you turn on computer backup, you can only back up files from the main hard drive where the Dropbox app is installed. This is usually your main system drive. If you have other drives…

Hey @John B.131! Happy to see that your issue is now resolved! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @Fabio L.! It looks like our normal stable build, no weirdness there. 😛 But keep an eye out, and if you notice any odd behavior, don't hesitate to give us a shout.

Hey there, @1Leviathan, welcome to our Community! I understand you use Dropbox Dash with your team account. Could you please clarify if you wish to purchase Dropbox Dash for your personal account, or if you are trying to use Dash in the same way you use the desktop app for both accounts? I'm asking because you cannot pair…

Hey @Jeconti! If you need anything else, I'll be one post away. Just give me a shout. 😊

Hey there, @Jeconti! I don't want to provide false information, as I am not 100% sure if that document will suffice, or if you specifically need a valid court order establishing the deceased person's intent for you to access their Dropbox account files. However, I located your recently created ticket with our support team,…

Hey @lpvmc, thanks for your speedy reply! When you say you downloaded it to Dropbox, can you clarify what you mean? I want to ask where the text file was located on your device when you edited it. For example, let's say I have a file named "cats" outside of my Dropbox folder, such as on my desktop. If I copy this file and…

Hey there, @Jeconti, welcome to our Community! First off, I am very sorry for your loss. Please check the relevant Help Center article, which gives you a step-by-step guide on how to access the Dropbox account of someone who has passed away. If you open an incognito or private window where you are not logged into any…

Hi @HGC_25! Just received your email, and am checking it now. I'll see you there. Hang tight, and I appreciate your patience. Thanks.

Hey there, @HGC_25! Thank you for your patience. I have created a new ticket so we can investigate this further. To review your support requests, log into your Dropbox account and visit this link. If you scroll down, you can view all your help requests and reply to open tickets. Feel free to reply back to me as soon as…

Hi there, @lpvmc, I'd be happy to look into this with you! As a first step, I would like to clarify the steps you follow when you try to download the file. Do you use our desktop app to directly access the file inside your Dropbox folder, or do you download file "A" from your Dropbox account online? It sounds like the…

Hey @Fabio L.! It sounds like you're also using our latest stable version. Is everything working as intended for you?

Hey @Giormio! I'd like to help you get to the bottom of this if you're still facing the same issue. Do you notice this behavior only with .clip files? I'd like to know if the issue remains once you set the files to online-only. To help me troubleshoot, could you please share the Dropbox app version, and its current syncing…

Hey @HGC_25! I'm checking in on ticket number 26582015. The agent replied to your message yesterday with some updates. Would you mind checking your spam/junk folder to see if it landed there?

Hi there, @chessysailor, let's jump together right into this! As a first step, could you check your account's plan page to see your exact quota, and what is using your space? Have you made sure that you don't have any shared content taking up space in your Dropbox account? What about any active backups? Let me know!

Hey there, @HGC_25! I checked your existing ticket and can confirm that an agent replied a few hours ago. Please check your inbox to see if you received Doug's next steps. You can reply directly to that email to let him know if the steps worked or if you need further troubleshooting. If you prefer, you can also share more…

Hey @RTM! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😎

Hey @HGC_25! I definitely see where you're coming from. However, since communication switched to email, it will take a few more hours for the agent to review the case and reply. Thanks again, and let me know if you need anything else.

Hey there, @HGC_25, welcome to our Community! Regarding your active support ticket, I located it in our system and prioritized it to expedite the process for you. I can confirm that the agent received your response and will get back to you as soon as possible. Please keep in mind that our Support team's standard response…

Hey @Area51! Happy to see that your issue is now resolved! I'll be a post away if you need anything, or if you notice that the behavior reappears. 😎

Hey @TeamPhil, thanks for the screenshot! The email looks to be coming from an official Dropbox domain. It looks to be a false alarm. Since you confirmed you do not have a second account linked to another email address, you can safely ignore the message. If you need something else, please let me know and I will be more…

This discussion was created from comments split from: Plans and Subscriptions FAQs.

Hey @tonydesigner! I hear where you're coming from. If you ever wish to have a closer look into this, and troubleshoot further I'll be one post away. Thanks, Tony.

Hi there, @mikekook! Thanks for your speedy response. I'm going to need some billing-specific info so I went ahead and reached out via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @mikekook, thanks for posting on the forum! To clarify, did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is…

Hey there, @Yojimbo_xt! Happy to see that your issue is now resolved! 🤗 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @Elizabeth E.7, sorry to hear about that! I was able to locate your ticket with our Support team. I am sorry for any inconvenience this has caused. It seems that the Dropbox engineers are aware of the issue and are working toward a solution. Your patience is greatly appreciated. We will update you here or via…