Megan Dropbox Community Moderator

Hey there, @bblu2095! Do you notice this behavior with all of your Markdown files, or just a specific one? Also, what is the file extension (e.g., .md, .markdown, or .mdwn)? I'm asking because I am unable to view the screenshot you sent, and these details will help me gather more information to troubleshoot. Could you also…

Hey @wbt! I completely understand where you're coming from and why a phone call would be the fastest way to get this sorted out, especially when you need access to your files. Rest assured that if a phone call option were available for the advanced team, our team would've already offered it. Given the importance of keeping…

Hey there, @notLuri, welcome to our Community! Since your Dropbox folder is missing its sync icons in Finder, you may need to remove leftover Dropbox folders from a previous File Provider setup. Here is how to do that: Open Finder. Press Command + Shift + G. Enter ~/Library/CloudStorage, then press Return. Delete any old…

Hey there, @Ram_Noham! I understand this can be confusing, but as mentioned, your team's external hard drive backups are limited to match your total number of licenses. To help clarify your setup, could you share a bit more information? How many licenses are currently active on your team's account? What is the exact…

Hey there, @Ram_Noham, let's jump right into this! It looks like you are encountering a device limit error while setting up an external drive backup. While paid plans allow an unlimited number of desktop app installations, the Dropbox Backup feature limits the total number of external hard drive backups your team can…

Hey there, @I_R_H! You mentioned that the installation works in the default location. Can you confirm whether the Dropbox desktop app runs without any issues there? Do you still get an error, or no? Please also double-check that your external drive has sufficient free space and the correct read and write permissions.…

Hey there, @EricT14, thanks for posting here! A new stable build of our app (version 275.4.3565) is now available here. Could you try installing it to see if it makes a difference? Additionally, try signing out of the app and signing back in. Are you trying to apply these changes to entire folders or specific files inside…

Hey all! Thank you so much for your remarkable patience while our engineering team works to resolve this issue. If you have an active support ticket and are still experiencing the same problem after our latest update, please reply directly to the support team to let them know. That way they can guide you If you don't have…

Hi there, @pritiranjan, welcome to our Community! Keep in mind that permanently deleted files or even Dropbox accounts can't be recovered. Once files are permanently removed from your "Deleted files" section—or if the account itself is closed—the data is completely erased from our servers. If you have any other questions,…

Hey @remDUCKS! If you need anything else don't hesitate to reach out to us. Your feedback is always welcome here, and we'll make sure to forward it to the appropriate areas so we can continue to improve. We'll be one post away!

Hey @einaroddur, thanks for checking! Since the content was deleted back in April (as mentioned in the email), it falls well outside the standard 30-day recovery window. I'm afraid our support team is unable to recover content that was deleted that long ago. If you need help with anything else, please let me know. I'll be…

Hi there, @einaroddur, let's jump into this together! Thanks for the details. In your post, you mentioned two key points: that the Dropbox desktop app wasn't syncing at the time, and that your account is currently over quota. As a result, it would make sense that the files wouldn't update from your Mac to your account…

Hey there, @jh80, let me also jump in! I suspect that the signing-out issue is likely browser-specific to Chrome. To help us troubleshoot, could you please try the following steps mentioned here and let me know if any of them resolve the issue? Please try to restore Chrome to its default settings, and also ensure it's not…

Hey @janquirin! I'm sorry to hear that. Unfortunately, there isn't much we can do in this case. If the account were disbanded instead, then all admins and team members would revert to a Dropbox Basic account, keeping their personal folders and content, including pre-existing referrals. Please let me know if you have any…

Hey @janquirin! Have you only just accessed your Dropbox account after two years? If you search through your emails, can you find any messages from Dropbox informing you that your account was closed? This is crucial because if the account was deleted and later reopened, your referrals would also have been removed.

Hey there, @gmansi! That's wonderful news! I'm so glad to see that everything is back on track. Definitely keep an eye on it, and if you notice anything odd, don't hesitate to reach out—I'll be around. 😃 Have a lovely weekend ahead, and enjoy!

Hi there, @gmansi, let's see what we can find about this together! Thank you for providing detailed diagnostic information. As a first step, please terminate all running Dropbox background instances: Press Ctrl + Shift + Esc to open Task Manager. Click More details if you are in compact view. Under the Processes and…

Hey there, @janquirin! Thanks for the screenshot! Did you manage your own business team, or were you part of someone else's? If the latter, did the admin remove you and delete your account during that process, or did they simply convert your account back to an individual one? Also, when was the last time you accessed your…

Hey @StemuWE! Take your time, and if there's anything else I can help you with in the meantime, please let me know. Have a lovely weekend ahead!

Hey there, @janquirin, let's jump right into this! To begin with, we have a dedicated Community area for German-speaking users. If you would prefer assistance in German, you can check it out here. Also, I have moved your post into an existing thread since another member raised a similar concern. Could you check your…

Hey there, @StemuWE, welcome to our Community! I am so sorry to hear about this happening with your shared folders. When it comes to actual shared folders, and provided your access hasn't been removed, I recommend checking your account's Shared tab to see if they appear there and can be added back. If there are files…

Hey there, @13eichenwaldr! You should be able to see a file's folder location when searching on a Mac, though the steps differ depending on whether you use Spotlight or Finder. If you're using Spotlight, try the following: -Press Command + Spacebar to open Spotlight and type your file name. -Hold down the Command (⌘) key…

Hey there, @mrstee, let me also jump in! Would you mind visiting your Backup page online and sending me a screenshot? Do you see any backups or external drives listed there? If you do then you can click the ellipsis next to them and delete the backup to free up space on your account.

Hey @deco10! I completely understand why you're looking for a workaround for your Samsung TV app and how much this impacts your setup. While I wish I had a direct solution, I'll keep this thread open so other community members can share their ideas or alternative approaches. Hopefully, someone has found a way to get it…

Hi there, @kkso, welcome to our Community! Would you mind trying out the steps provided in this thread as an accepted solution? If Dropbox still doesn’t appear, check that the Dropbox desktop app is running and fully synced. If this doesn't work for you, let me know. I'll be waiting for your update!

Hey there, @deco10! Dropbox lacks an official, supported URL format capable of serving raw file content directly without causing an HTTP redirect or requiring clients to process modern shared-link structures. If you need something else, please let me know and I will be more than happy to help every step of the way!

Hey there, @simplemente! That is odd indeed. If I were you, I'd delete my Basic Dropbox account, provided there are no important files in it. Once deleted, you can use that email address as a secondary email for your upgraded Plus account. I'm glad to hear your issue is resolved! Let me know if you need anything else. 😊

Hi there, @simplemente, welcome to our Community! To start, it's safest not to share your email address on a public forum, so I removed it from our Community. Based on your description, it sounds like you may have upgraded a different Dropbox account. Do you happen to have another account associated with a different email…

Hey there, @PetrosA & @maher1982! 🙂 Thank you for sharing your feedback! We appreciate you taking the time to explain how an add-on option for additional devices on the Basic Extra plan would better suit your personal needs. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need…

Hey there, @maydanalon, let's see what we can find about this together! When you say that you don't see the app's UI, can you clarify what you mean? If you click "Open Dropbox folder," does that work? What about the desktop app's preferences? If I were you, I'd also open your local Dropbox folder in Finder to check if you…