Mark — Dropbox Community

JBAlt wrote:As I do the math, I have less than 1.5 GB of files, including the single shared folder. How are you working that out? As you dont have it installed anywhere there isnt an easy way to see that bar the Quota page I've already sent. So, somewhere on your account you have some large files. You can use this article…

in I keep getting messages saying I'm out of storage, but my files aren't that large. Comment by Mark March 1

Ive never ever known the space message to be wrong. What is http://www.dropbox.com/account/plan showing? Have you checked backups at http://www.dropbox.com/backups ? Any shares? Remember they use quota as well.

in I keep getting messages saying I'm out of storage, but my files aren't that large. Comment by Mark March 1

Have you checked you are on a recent version of Dropbox? Try a reinstall from http://www.dropbox.com/downloading

in Unable to sign in to Dropbox in MacBook Air Taskbar Comment by Mark March 1

What is http://www.dropbox.com/events showing? When you changed licence did they change your log on? If they did the files will be on your old account

in My recently edited Microsoft Excel files are suddenly missing. Comment by Mark February 28

Have a look at http://www.dropbox.com/support and see if it shows there.

in 4 people have accepted and downloaded Dropbox from my invite but the referrals are ineligible Comment by Mark February 28

To remove it you need to contact support or look at upgrading your plan (if you are free you get 20gb / day). However, if you are sharing LOTS of data then Dropbox probably isnt the best fit (paid get 200gb / day).

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 27

RareBreed wrote:Thank you for the info however we are unsure of how we've breached any rules as we've not shared any of our folders or files. If you have already shared files then people reusing then would count towards your bandwidth limits. Its also worth noting that the 24 bandwidth limit is a rolling one so it never…

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 27

RareBreed wrote:There was a problem. Please contact support for further assistance with removing your temporary ban. Have you removed a ban previously? You can also do so once. The ban should auto lift, usually, within 24 hours although each ban does get longer.

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 26

FrankGaz wrote:It would be great if a developer could hop on here and say ANYTHING that helps to explain why Dropbox would make such a stupid decision and why they are basically spewing garbage at their customers who are complaining about it. I dont work for Dropbox, sorry, but what I can say is that wont happen. All you…

in It's not ideal not being able to search for content using an exact phrase in Dropbox. Comment by Mark February 26

You need to log a ticket at http://www.dropbox.com/support The error states what the issue is - it isnt bandwidth its something thats shared which is against the TOS.

in My Dropbox links have been suspended, but I didn't receive any emails. Comment by Mark February 26

hhebbo wrote:As for account classification, we use industry standard approaches to categorize work accounts, but we hear you, domain classification isn’t perfect. If a domain has been misclassified, we ask that you reach out to our support team who can review the situation. I'm not impacted by this - I just disagree with…

in Users with business emails are forced to change their email addresses Comment by Mark February 25

vanzea wrote:Any changes I will be able to add more additionals TBs (for additional paymen) soon? Unlikely, I'm afraid - they've recently removed such options, sadly. vanzea wrote:Currently this seems like a missed business opportunity. I'd suggest upvoting ideas on this over at the Ideas | The Dropbox Community forum.

in Can I get more than 4TB of space for an individual Dropbox plan? Comment by Mark February 25

Do you see the files at http://www.dropbox.com/home ? Do you have enough quota? http://www.dropbox.com/account/plan ? You can restore files at https://help.dropbox.com/delete-restore What you are seeing is a common issue if you didnt have enough quota OR you didnt wait long enough for it to upload. Dropbox creates the…

in I changed computers and now my files are missing. How can I restore them? Comment by Mark February 25

aminos1 wrote:Thankd for your answer, i've tried an older version, And older version wont work, it needs to be a newer one

in I've connected Dropbox with CSEntry, but my apps don't appear. Comment by Mark February 25

Ian_Hein wrote:I would love to read the links documentation you posted the link to. The link I provided is only relevant if you have created links. If you dont have any they wont be anything at that link. Ian_Hein wrote:It is negligent to hide documentation describing the security of feature of the platform that non…

in Users with business emails are forced to change their email addresses Comment by Mark February 20

JayasriH wrote:Does it already exist? What am I missing? Is this what you are after? Dropbox Desktop Client Builds | The Dropbox Community

in Open Feedback to Dropbox Comment by Mark February 20

Sorry it hit the spam filters as it was your first post and you tagged people in it. I've unblocked it now

in New Thread Help Comment by Mark February 20

Ian_Hein wrote:If a link is shared could the files be accessed by anyone with the link? In theory yes.... but only if they have access to the link as it would be almost impossible to guess as its so long. You can also disable/delete links once you've finished with them at http://www.dropbox.com/links

in Users with business emails are forced to change their email addresses Comment by Mark February 20

hhebbo wrote:If you're using a Dropbox Basic account with a work email I find this a bit alarming if I'm honest and problematic. How do you decide what is a personal and what is a work email? For the company as well they may want to use free accounts which they then control access to via work emails (as they could reset…

in Users with business emails are forced to change their email addresses Comment by Mark February 20

If you go to http://www.dropbox.com/support is there any updates to your ticket?

in I can't share any links - Dropbox says my files contain phishing content. Comment by Mark February 20

GaryH_BAR01 wrote:Is there a way to get notifications sent to more than on person that there are new files? No unfortunately not, they go to the account linked to the person who set up the request

in Can we create a file request for multiple users? Comment by Mark February 18

Yes :) I do this all the time - I have 3 or 4 created for different 'things' and just share that link with those who need it. Then people just use them as and when necessary. So, just create the File Request as you usually would and share the link. The only thing to make sure is you dont delete the folder or the File…

in Can we create a file request for multiple users? Comment by Mark February 18

His email client is almost certainly doing something odd to the link. Does it work for everybody else? Get him to try copying and pasting the link instead and see if that works, or, go to https://sign.dropbox.com/

in When viewing the signed document, we get an error 404 Comment by Mark February 18

sherbiny wrote:Unfortunately, I don’t have access to the backup codes either :( The account is, I'm afraid, amost certainly lost. The only people, however, who can help for sure are Dropbox via http://www.dropbox.com/support.

in My 2FA authenticator app has been deleted. How can I recover access to my old account? Comment by Mark February 15

fedeboraxx wrote:Is there a way to keep the same link for an updated file? Just replace the file - dont delete it, replace it. So as I work with Dropbox on my computer I just File -> Save As and overwrite the file. I do this frequently without issue. If, however, you delete and THEN replace, you will lose the link.

in Is there a way to keep the same link for an updated file? Comment by Mark February 15

Unfortunately, the only people who can help are Dropbox - but the ban wont be removed I'm afraid. Also, each time you get one it will get longer. However, what I would say is that Dropbox isnt intended as a hosting tool (which is why this is in place). By hosting the website etc. you are almost always going to get issues,…

in "Public links have been temporarily suspended for generating excessive traffic." Please help! Comment by Mark February 15

Linux is supported on various OS's, so if you want a specifc on (icewm?) its probably worth requesting it is updated to include that rather than Linux as a whole.

in Can you support the operation of the Dropbox app on Linux in System tray on x11? Comment by Mark February 14

Have you tried unlinking and relinking the Handy Diary app? How long ago was the app updated? Dropbox changed the root certificates that the API uses in January (it did give 18 months notice of this). So if an app is using an older SDK that doesn't have those new certificates, it wouldn't be able to connect to Dropbox…

in Integration with Handy Diary, backup does not work Comment by Mark February 14

DavidBdos wrote:I actually have a new kindle enroute and am regretting that purchase if Dropbox won't work on it. You could start an Ideas | The Dropbox Community for a new Kindle Fire OS app?

in Cannot access Dropbox on Kindle Fire Max 11 Comment by Mark February 14

What exactly is the issue? You havent said. Has your sharing been banned? If so have you looked at this?

in I deleted the problem file, and now sharing is running again. What was the issue? Comment by Mark February 14

Mark Super User II

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