Mark Super User II

What happens when they click on it? We need a tad more info here

@"nikhilkp" wrote:Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb Have you done the rest of what is needed and completed www.dropbox.com/gs ?

Hi Yes the 30 days record doesnt apply if something is permanently deleted - by that all record of said file (events etc.) is also removed. The ONLY info available is https://www.dropbox.com/account/security. Nothing else is stored / kept. 

@"DannyJPN" It is easy enough to upgrade between plans so you could always go with Plus and then if needed upgrade to Pro. Its a bit more difficult to go down as you need to wait until your payment for the plan has finished before it will change.

Hi @"penostrosa" There shouldnt be a link between Google and Dropbox so you should be OK but you could always try with 1 first? 🙂

The Dropbox folder on your computer is a folder like any other. Just make sure whatever you want is set to 'offline access' and copy/paste or drag/drop as anything else.

What exactly are you trying to do and we can try and advise? If you are wanting to have Dropbox automatically move files and photos to another directory or folder then this isn't possible I'm afraid. 

Dropbox does frequently send out emails like this and given the URL is to a Dropbox.com domain I'd say it is legit

Hi @"AWei" 1) if the files are permanently removed they disappear from both Events and Deleted items. Files are recoverable for 30 days but only if not permanently deleted. If they are there is no recovery. 2) the only info about the device is what you see on that page I'm afraid. Dropbox has/stores no other info. I assume…

@"LK10" wrote:you also said the reason we might not find is because it was permanently deleted. How do you permanently delete a file? https://help.dropbox.com/delete-restore/delete-files Once a file is deleted click on 'show deleted items' and THEN delete them a second time. If this happens they do not show up in events…

What about the links given though? www.dropbox.com/events ?

Have you looked on the website at the links to see if this is a new account? If you only have one email search your emails for messages from Dropbox to help you find the account. Remember if you are with Google Danielle.Burnett@ and DanielleBurnett@ (for example) would be 1 account/email BUT here it would be 2. 

You have almost certainly logged in to a second account. Check on the old device the email and password used. And confirm it by going to www.dropbox.com/account/security/devices on the new iPhone to see what has been connected and when - also www.dropbox.com/events 

@"EEneo" wrote: Hi, I used dropbox many years ago (2014-2015) and I know I uploaded a lot of photos. The problem is that i don’t remember what email address I used, I tried a few ones that I know I had but can still not find anything. Is it possible to retrieve an account or see more detail by only searching in my name? Hi…

If you did not give your card details to Dropbox then you need to speak to your card company as somebody has defrauded you. Otherwise, if you did, and you forgot to say cancel a trial have a read of https://help.dropbox.com/plans/refund

@"BruAllNei" wrote:Yes, I see that the person who had shared access "removed" access to the shared folder on July 19th...the thing is, once that was done I lost all that data. The data did not belong to that person, I only shared access to it with him. What can I do to get my folders/files back ?? They need to reshare the…

Hi @"ElaineD" Shared folders use up the folders of everybody in it, so, you may have space, but they may not. 

@"mddc" Shared Folders use up the quota of everybody in the share, so, if you are still a member of the share (regardless of who owns it) you need to have enough quota to access it

@"Rezzak" wrote:Hi, Does anyone know how I can change my email address on my Dropbox account without being able to log into that email address? Thank you! Unless the email address had already been confirmed then it isn't possible. You will need to set up a new account instead. 

You need to change the email address on the account to your own - you are risking the account being closed/deleted by not doing so. It is against Dropbox T&C's to share device emails/log ons so please be careful on this one.... note that if it is deleted the data is permanently lost and its not recoverable (account is…

@"TheEx" wrote:I have lost all my files that were on the hotmail accout. What happened? What does www.dropbox.com/events show @"TheEx" ? Changing emails doesn't cause any data loss at all - its just an update on an admin system

@"TripletMum4" wrote:the email address no longer exists You should still be able to log in as long as its not asking for 2FA or a secure code to the email. If it is then I'm afraid recovery isn't possible. 

As much as I think we'd all love phone support its simply not cost viable - even for the majority of paid accounts. The only way they'd even be able to do it for paid accounts would be huge service charge increases never mind for those with a free account. 

Just a heads up. You are going to run in to huge problems running an Access database on Dropbox I'm afraid - in fact on any cloud storage system. Its just not designed to do that. The issue with Conflicted Copies is you have two different data sets. So in the two files of the Access database you'll have 2 different records…

If he needs full read/write access or to sync it to his own computer (i.e. not just view via a link on website) he will also need to upgrade to a bigger plan. 

You can screenshot and attach to here 🙂

There is no reason you cannot, but, we need more info to even attempt to try and help - whats error? what happens etc. 

 You can see the deleted files by clicking on 'Show Deleted Files' 🙂

That is an official Dropbox domain, yes. https://help.dropbox.com/security/official-domains

@"ejayamey" wrote: If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox. Without access to the connected email it isn't possible to regain access to an account. The other thing to just…