Mark — Dropbox Community

Nobody can help here I'm afraid - this is a public forum, you need to wait for Dropbox to come back to you.

in How can I cancel and get a refund? Comment by Mark July 2023

Have you checked www.dropbox.com/backups ?

in My account keeps saying it's full - but it isn't Comment by Mark July 2023

No, sorry, you need to manually check each file/folder.

in Is there a way to check and see all files or folders shared to a specific person? Comment by Mark July 2023

@"rellis" as has been said it isnt possible without access to the emails I'm afraid. Also. If you haven't logged in for over 12 months the data would have been removed anyway 😞 Sorry

in I can't reset my password as I have no access to the email Comment by Mark July 2023

If you are getting that message the folder does not have just 4mb in it. What does www.dropbox.com/account/plan show you as to how much space you have? Does the error screen show how much more space you need?

in Incorrect out of space error message about available space when I try to add content to my account. Comment by Mark July 2023

Please see https://help.dropbox.com/plans/refund 🙂

in How can I cancel and get a refund? Comment by Mark July 2023

Open your Dropbox folder and in there should be a folder called 'Capture' with it in 🙂

in is copy of screen recording held on desktop Comment by Mark July 2023

There is, or at least was, a separate backup plan which was independent of the Dropbox plans.... but can I heck as like find it now?! So I'm wondering if it was while Backup was in beta and now its been axed.

in How much space can I backup using dropbox backup? Comment by Mark July 2023

Are only two devices showing at www.dropbox.com/account/security ?

in Cannot add a new device to my account Comment by Mark July 2023

What is the pop up and whats it say/asking ?

in How do I stop Dropbox notifications that pop up every time I open my Mac OS 12.1 Montery? Comment by Mark July 2023

Hi @"summerdown" The size of backup is restricted to your quota

in How much space can I backup using dropbox backup? Comment by Mark July 2023

Hi @"ErreDue" Unfortunately there is no qualified course/programme for Dropbox as such.

in Qualified dropbox professional Comment by Mark July 2023

What does www.dropbox.com/account/plan show? My guess is you have 2 accounts and accidentally upgraded the other one

in Online my account is full but on the desktop app it shows less space is used. Comment by Mark July 2023

@"DGTeacher" wrote: Hi this is the first time I’ve encountered this and I’ve shared links for a while now. I have shared the link to a folder of photos of our school trip with 30 parents and had this suspension message… is there no way around this? What if I create a new link will that reset the suspension - is it only…

in Folder Share-Link Excessive Traffic Rule Comment by Mark July 2023

On Events what happens when you click on the file name?

in File Vanished into Thin Air Comment by Mark July 2023

Sadly @"Julie R.19" you are right - they arent interested is my experience 😞 Tickets are too often just closed and ignored if replied to at all.

in How to send a complaint about customer service? Comment by Mark July 2023

@"8431" wrote:What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair. It is the policy for most, if not all,…

in How can I cancel and get a refund? Comment by Mark July 2023

Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. Try testing the link in an incognito window and see what happens then.

in Downloads disabled feature not working Comment by Mark July 2023

Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required. You need to contact support at www.dropbox.com/support More info at https://help.dropbox.com/plans/refund

in I want to cancel my Dropbox Sign subscription and get a refund for my payment Comment by Mark July 2023

Hi @"Silver Griffon" If its saying you need permission to join the share etc. it means it isn't actually your share - it is there's, and you have joined it. I assume when you've clicked on links from KickStarter you've agreed to it

in How did somebody I don't really know, put a file in my shared folder? Comment by Mark July 2023

What does www.dropbox.com/backups show?

in My account keeps saying it's full - but it isn't Comment by Mark July 2023

www.dropbox.com/backups ?

in My account keeps saying it's full - but it isn't Comment by Mark July 2023

@"MaldroidDev" It would help if you said what the issue was and what wasn't working. Screenshots etc. would also help 🙂

in Restoring previous version of a file not working Comment by Mark July 2023

@"Erik K.12" wrote:I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together. What version do you have installed @"Erik K.12"

in Dropbox offline installer keeps popping up Comment by Mark July 2023

Shared folders need you to rejoin. You've never been able to do it via the Events list www.dropbox.com/share

in Mass Deletion initiated by Dropbox on our Shared Team folder Comment by Mark July 2023

Hi Is Dropbox running? Did you install it and if so has it got errors etc.? What does it say if you mouse over its icon on the status bar?

in Changes made in a shared excel document are only saved locally but cannot be seen by others. Comment by Mark July 2023

Hi @"John Howkins1" Have you installed Dropbox? www.dropbox.com/downloading. If so once you download and install everything on Dropboox will also be on your computer in the \Dropbox directory.

in How to ensure a file (or folder) is held on both my computer hard drive and in Dropbox? Comment by Mark July 2023

Sorry I thought you said you'd rolled it back. Have you restored the files? Have a look at https://help.dropbox.com/delete-restore/rewind to try that OR you may need to rejoin the share / be invited back in

in Mass Deletion initiated by Dropbox on our Shared Team folder Comment by Mark July 2023

Hi @"Buff Daddy" Have a look at https://help.dropbox.com/share/leave-shared-folder

in Remove myself from shared folder Comment by Mark July 2023

Hi @"Veralu" Shared folders use the quota of everybody, so, if you have a free account you only have 2gb of space (www.dropbox.com/account/plan) then the share is bigger than that you'll get the out of space error - you need to upgrade or get more space. www.dropbox.com/gs may help 🙂

in Why do shared files count against my space usage? Comment by Mark July 2023

Mark Super User II

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