Mark Super User II

What exactly is the error @"CandiceY" ?

Hi @"gustavgans1" Yes, there are limits on the shared files. Personally Id say do not use Dropbox for this - it is not intended or designed as a content hosting system and so things do change here (link settings / formats for example) which can suddenly stop stuff working. You would be much better off using a proper…

Hi @"Gurkan Altun" Unfortunately accounts which are not accessed in over 12 months are removed for inactivity. https://help.dropbox.com/account-access/email-about-inactive-account It is not possible to recover data / files from accounts which are removed in this way. 

Have you checked www.dropbox.com/backups ?

@"Gidgette" thats for a Dropbox business plan I assume at some point you've set up a trial of it and not cancelled in time. If you do not see a plan on your current log on you need to log in to the account you upgraded and seek support from there. With that plan you will have phone and webchat support so you can utilise…

Have you tried searching for that file on using Finder?

@"LauraHM" wrote:Yes, I was invited, and I understand it would make sense that if I lost access, it would be due to being removed; however, I had around 5 projects in my queue and lost access to all simultaneously-- that leads me to believe it is unlikely that all 5 business entities all removed me at the same time, and…

Have you enabled backup? www.dropbox.com/backups

So that isnt all Excel files it is one specific one. Have you done as it says and looked for it in another location instead of opening it via File -> Open? Check www.dropbox.com/events to see if its been deleted. 

Hi @"Liene" That is how its supposed to work I'm afraid - Dropbox tags only work on the Dropbox website. They do not sync to devices (or from Devices to Dropbox's website)

Yes it is 🙂 Just share the subfolder - the only thing to watch is if the parent is also shared it may not work - this is plan dependent, but, you are told this when you go to share. 

Its almost certain you will not be able to I'm afraid: https://help.dropbox.com/account-access/lost-email-access Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"RJWriter" First thing to check is that Dropbox is running on all devices and not reporting any errors - mouse over its icon on the status bar to see what it says. Next thing is that they are ALL using the exact same email and log on. A good way to test that is to add a file (a photo say) and see where it appears. In…

Why? We need more info. Whats the error etc.?

How exactly do you mean? If you mean on a different PC to what it was initially installed on, no. Thats because the install usually creates things like registry keys and files elsewhere. This is aside from copyright issues. 

So what exactly is the issue? Dropbox is a folder on your machine like any other. Simply make sure everything is 'available offline' and drag it out of the Dropbox folder if you want - same as you'd do on any other folder etc. Theres nothing else to do. 

@"Robert Paterson" wrote: can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option Simply put. You cant. There is no such escalation procedures of systems, unfortunately. Yes. Aware its madness. However, this is from experience 😞 

@"misterhank" wrote:No/ I don't think I permanently deleted it Was it a shared folder? If so you need to rejoin it at www.dropbox.com/share

You need to contact Dropbox support direct. This is a public forum so nobody here can help. Note that unless legally required refunds are not normally issued: https://help.dropbox.com/plans/refund

How long ago did you delete the files @"Z3TA4" ?

@"benhum" wrote:I'm looking at the current (UK) pricing page: https://www.dropbox.com/en_GB/plans Has the description always read "As much space as needed, once purchased"? Yes - it means that you cannot get extra space if on a Trial. However, I suspect it is going to change soon.... maybe worth getting screengrabs now!?

If the link isnt working the owner has removed you, or, changed it. Ask them for a new one AND make sure you have space available - if you don't it may not open on your account

Being honest here @"Collection-of-Letters" Dropbox support dont seem to know what they are doing as every person who messages is being told something else. It may be worth trying again and see what happens. 

Will Dropbox install on the device? www.dropbox.com/downloading 

@"Gatesallupinmyfolders" wrote: Actually, follow up question: I already use Dropbox and Word on my MacBook. As wary as I may be of giving word, full access via my iPad, presumably (as I’ve been using Dropbox and work together for many years on my MacBook) I must have already done so on my laptop at some point? So my iPad…

Can you see them on the Dropbox website? What if you download to a computer? How large are they?

You dont need a link to access your own files @"junaidiqbalshaikh" - just navigate to it via www.dropbox.com/home

@"geeveff3" wrote:I realized I was out of space so I've upgraded my account but I'm still unable to access any of my old photos. How can I fix that? So if you are out of space syncing just stops. It doesn't delete anything or remove files it just wont add new stuff. So unless you have actively deleted stuff on Dropbox by…

@"TylerTheHanson" wrote: Any plans for those features for better file sharing? Dropbox doesnt release road maps I'm afraid 😞 I suggest that you create a thread requesting this is added, however.

Sounds like Dropbox on computer 1 isnt running OR is showing an error. When you are home check for its icon on the status bar (near clock) and if it is there mouse over it to see what it says. If it is not there relaunch it via the Apps/Start menu