Mark Super User II

Can you check the photo has been set as 'Available Offline' ? https://help.dropbox.com/sync/access-files-offline

Have you restored one and then clicked on 'Restore Previous Versions' to see which device is doing it? My guess here is a corrupt database is doing it

@"brendamata" wrote:It is very bad that it is not instructions provided for this anyway. As its a Dell product that is not being helpful (i.e. with the software etc.) you need to speak to them. They are the ones that preinstall it. Note that if the software is NOT preinstalled and you have to do it via the website it isn't…

@"Mcbee" wrote:Thank you. I have contacted support and have been assigned a ticket. Waiting for a reply. have you heard of this before? It does happen on occasion, as to an outcome, I'm not sure - nobody has ever said before. 

Is the folder that is missing a shared folder or a subfolder of a share?

What is www.dropbox.com/events showing?

@"Graeme T.1" wrote:Well, I can tell you it's still an issue with v183.4.7058. Now to contact support (AGAIN!) A good tip is to post on the thread from that version release and link to this one. The team do get notifications of messages from posts on those

@"sizanrohan" wrote:hello walter i've been texting you in mail why aren't you responding Replies take a few working days - weekends do not count. So you'll hear back at some point next week. 

I assume you are using the web to upload? If so it has to restart as it doesn't 'know' the file. Use the desktop software instead and it will upload from the last 4mb block it uploaded 🙂

@"xiix" wrote: There have been other people who have also not had their extra space too..some fortunately have probably had their issues resolved..but I'm not getting anything resolved by someone telling me to keep quiet. Because it isnt eligible by installing on a mobile device. As has been said - that's in the terms. 

@"tedwalker125" wrote: Thanks for the reply, but these would sit side by side in the desktop app? Yes they would. You'd have 2 Dropbox folders on your machine and both would work like they currently do. So one would be something like "Ted Walker (Personal)" and the other in your company name. 

What version of Dropbox are you using @"Sharkman" ?

Yes, it does. In simplest forms it removes the need for transferring files between devices - whatever I do on my home machine appears on my laptop, mobile and work devices almost instantly. There are also lots of other things like sharing, file transfer, editing and collaboration which is possible 🙂

@"xiix" wrote: Well it's deceiving, as the other person joined through my referral on their own phone too but this time it hasn't worked. Which it shouldnt do - because it isn't supposed to as per terms. Personally you are probably better off just keeping quiet about it working previously so that said space isn't revoked…

Hi @"Francis Redman" How are you currently paying? Is it via a mobile play store?

For personal plans, unless you see other options at www.dropbox.com/account/plan that is the max, yes. If you want more you need to use business plans BUT that means multiple fees per month

Does it work if you take it outside of the Dropbox folder @"ChrisG777" ? The key thing here is that Dropbox itself does not control the password on files. Thats done by the files themselves. So, if its opening on finger print but not typed then the issue is with the password OR a corrupt file. The finger print ID check to…

Its all online: www.dropbox.com/referral_status www.dropbox.com/account/plan 

What is the error? Timing out is almost certainly a browser or internet issue at your side. If it was a Dropbox issue the number of posts here would be horrific

Which icon? It wouldnt usually open when you click on Dropbox (that opens a pop up menu), you need to then click on the browser icon for a web page to appear. 

Have you tried a reinstall? www.dropbox.com/downloading 

Have you given it time to sync? What happens if you go to the website on the new laptop? Do they appear there? If not you've almost certainly set up a new account rather than log in with the same account as on the old device. Simply log out and back in with the correct details 🙂

Have you tried deleting all links (www.dropbox.com/links) that relate to the folder and creating a new one?

@"neilBar" wrote:Hi Mark thanks for trying but my mac was never called ChristopersMBP4, there's no Christopher in my family In that case your account has possibly been compromised and set up as a new user (from the stolen drives?). The names on the screen are simply what the user account/devices are set up as.

Hi @"neilBar" As I said on the other thread there is no difference at all other than what the device itself is called. The names are just pulled direct from what Apple has named the machine. There is nothing more than this. There is no complicated naming convention other than pulling what the device, in System Admin, is…

@"gherbosa" As the message says I'm afraid you need to contact Apple or GooglePlay stores if you purchased through those systems. Dropbox does not have access to the payment/refund systems of those methods. They simply get a 'flag' to say you've paid and upgrade account. Nobody here, or at Dropbox, can help

Dropbox doesnt release roadmaps I'm afraid @"Tobias3" and, if I am honest, isnt something I've seen them ever mention. Have you looked at the feature requests area?

@"Chris L" wrote:Hello there 😃 So far my proposal hasn't been implemented, i.e. save settings within the account. I wonder anyway, why DB. considers "who can access" more important than "modified"? Kind regards, Chris If I'm honest I doubt it will be implemented, but, either way Dropbox doesn't release roadmaps - changes…

@"Krdh" wrote: How can I log in to a Dropbox account for which the email address is now inactive. To be clear, the address does not work and cannot be reactivated. Dropbox asks me to enter a code sent to this nonexistent address. surely this situation arises occasionally, yet dropbox seems to have no procedure to address…

This is a public forum I'm afraid. For account issues you need to contact support at www.dropbox.com/support https://help.dropbox.com/plans/refund