Mark Super User II

Awais wrote:Please if the team can get in touch with me via call so I can explain the importance and urgency of that folder. It will cost me my job please. I'm afraid as has been said once the files are removed they are permanently removed. There is now nothing Dropbox can do. They are unrecoverable. As the warning email…

Do they have a white cloud next to them instead before you open them? If so thats expected behaviour if you are using Online Only files. 

AG2025 wrote:I would like to suggest that when an owner removes a member from a shared folder - we get a notification of deletion I'd disagree - sometimes you need to remove somebody without them knowing (e.g. contractors etc.). When an owner removes somebody from a Share they are asked if they want the person to keep a…

karbox wrote:Is there a process Dropbox has in place for these kinds of cases, like account recovery or data access for next of kin? Sorry for your loss :( What I'd also say to add to Megan's post is that if the account hasnt been used in 12 + months the data will have been removed from the Dropbox servers I'm afraid and…

Awais wrote:have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything Is there anybody else in the share? Have you asked them if it is still around?

Cachehit wrote:DropBox has to make money somehow and they get set their own pricing structure, but this really is awkward for some applications. They do yes - because remember they dont make it via things like adverts (Google), hardware (Apple) or software (Microsoft). BUT thankfully, it is a free market so if it isnt…

Cachehit wrote:Why do I need my own storage, even for editing it. Is that the model? I have to pay for storage before I can edit someone's files? Basically, yes, if the folder is larger than your free space. You get 2gb free space to start with (it can be higher via referrals etc.). If you need access to more than that you…

lawilbanks1 wrote:My mailbox search (all boxes) indicated that there was no such email sent by me, and even the original email I received was gone. Dropbox, or in fact any other service has no such way of removing emails like that. However, personally, I find Outlook search especially is dire. It is so so poor at finding…

Is this via the website? If so you hover over the file (or folder) you wish to share and this option appears. You can tap the Share Button or the little paperclip type icon:

User34 wrote:When am I supposed to get the below displayed when using the desktop? When logged in to the iMac and the file has been actively added and you are looking at the screen. If a file was added at 2pm but you were logged out, not at the machine or not looking at the screen you wont get one. They are on screen for a…

TofuVic wrote:Is this referring to MINE or HIS Dropbox being full? Yours. Because shared folders use the quota of everybody within it. To send instead ask him for a File Requests upload link: http://www.dropbox.com/requests 

Unfortunately you wont hear anything until Monday now as they dont work weekends. 

What does the Dropbox icon say if they mouse over it on there computer? Can they see the files at http://www.dropbox.com/home ?

Nobody here can help I'm afraid @"Theo c". The only people who can are support who, rightly, have to be totally sure that its being unblocked by the right person. All I can suggest is replying to the ticket that is open.

User34 wrote:I would like to get desktop notifications as per the screenshot below, please can you assist me further? Based on your screenshots you should get them on your Mac when you are there - but only in real time. They wont go to iPhone/other devices just that one device if/when you are logged in

NAK wrote:The second says I removed my own access to this folder. And how can one remove his own access to a folder? You can leave a share via http://www.dropbox.com/share by clicking on the option to do so. If Dropbox, in this case, removes them this would also do the same thing. NAK wrote:The first one, according to…

Phillip Burton wrote:I would like to get an earlier version of a file, as I understand that they are retained for 30 days. How long ago did you last edit the file? You wouldnt be able to restore if you didnt make any changes in that window. Also, if needed try another browser / clear cache and cookies. 

User34 wrote:what are the settings so that I get a notifications when a file is moved out of Dropbox or saved? I dont believe such notifications exist anywhere in Dropbox I'm afraid. All I can suggest is tracking http://www.dropbox.com/events, or, if you dont want people to move files out of Dropbox locking things down…

mgm17 wrote:Can I recover the folder? Unfortunately not - as the email will have stated (I got an identical one) the deletion at that time is permanent. 

NAK wrote:And I should have 30 days to recover a deleted file. But it hasn't been deleted by you - it's been removed because the owner of the folder (i.e. the Team owner) has not paid to host the services on Dropbox any more, and as such, as per its terms, the data is removed. NAK wrote:There must be some way to reach…

mgm17 wrote:but that email was in the Spam folder so I had no time to backup all the information of that folder. The email will have a date on that says when the data is due to be removed. If that date has passed its not recoverable I'm afraid. 

KayITSolutions wrote:Also i didn't receive an email with the ticket number. It sounds like your email services are possibly blocking Dropbox or similar - they come from different domains for support tickets and the 2FA codes. Its probably worth speaking with whoever hosts/manages the email systems to see what is blocking it

zanderpm wrote:Is Dropbox just not built for contractors and the like? As a contractor I assume you are charging the company for your equipment etc. so if needed also charge for Dropbox. Remember that Dropbox has no other revenue stream bar paid accounts - and every account costs money to support and manage. It isnt like…

Which version of Dropbox are you using? Mousing over its icon on status bar should tell you. 

Is Dropbox running at all? Does it appear at the top near the clock etc. and if so what does it say if you mouse over its icon?

serisolutions wrote:How can I share my primary account's email address? You need to use that account to post here, or, to log a ticket at http://www.dropbox.com/support. 

NAK wrote:i don't recall being part of a Dropbox team and this folder was owned by me, not anyone else. You must have been to have received this email - I also got it. The email was not you as owner but you as a member of it as part of a shared folder. NAK wrote:I'm missing a very important folder and i cant find a way to…

LuC13 wrote:(apparently, moving a file via the web interface shows up there as an addition and a deletion event, for each file individually...). Ah, I'd not realised it still did that on web. It used to do it via a computer with connected devices but has been changed :( If you have an idea of what folder it is in could you…

karbox wrote:Just wanted to follow along here in case there are any updates from the community, too. There isnt anything wrong as such with Dropbox so there wont be updates here - sharing suspensions are due to sharing illegal content (including DCMA takedowns), viruses, malware or spam abuse reports. However, there are…

Have you looked at http://www.dropbox.com/events ? Other than that there is no other tracked list I'm afraid.