Mark Super User II

serisolutions wrote:would like to get in touch with your support team You can do so via http://www.dropbox.com/support 

jop25 wrote:Is it possible for Dropbox to find these files still? The original file link is no longer active. No. Sorry. The only people who can restore that are the people who initially created the files. However, they can also only restore for 180 days (assuming its a paid account) which means its almost certainly beyond…

You need to log a ticket at http://www.dropbox.com/support - will only work if a paid user, or, hopefully a Dropbox team memeber will see and pick it up here instead. 

Have you checked http://www.dropbox.com/events to see if you can restore that way? 

Rich wrote:Another option could be if people are requesting access after receiving the link and you're granting it, in which case they're requesting edit access to the folder and you're granting it. To add to this, a third possibility is that the file is inside an already shared folder which they have access to and so the…

PMGSLV wrote:Sent out the new link, got the same results. Has somebody actually changed the file, or, are you clicking on the link and seeing you can edit it? If so thats correct as Dropbox detects you are an owner and so have the rights to do so.

You can already do that - just replace the file and it will update the file on links that you have. You dont need to do anything special just replace the file. If you have it on a computer just re-save it. 

You need to contact support at http://www.dropbox.com/support to ask for help as it seems your account has been banned for something other than bandwidth. 

TERRACE_87 wrote:When I type any of those search strings into a Dropbox search, it says no results found Hi @"TERRACE_87" This isnt possible with Dropbox, no. All the search fields, etc., you can use are available here and here- however, basically, its text search in documents or image recognition only. You may wish to…

NHCobra wrote:s it possible to do this and if so, how... Hi @"NHCobra" It isnt with Dropbox, no. Unless you used a document which had a shared link to each file on it? You would need to use a program to do this itself. You can often do it in Word etc. if the files are all in one document and link between them. 

HHudson1 wrote:But at some point (unsure exactly when, a few years ago maybe?) it stopped. The official Dropbox apps have never ever done this - in fact its been a common request/complaint since Dropbox started. So, if you had that you were using a third party uploader instead of Dropbox itself. 

You can! Use Dropbox Requests :) https://help.dropbox.com/share/create-file-request 

You will need to contact support via http://www.dropbox.com/support or hope its seen here as your sharing has been suspended. Usually because of spam or malware on the files - although false positives are possible. 

tciftci34 wrote:I do see events going back to 5/22 so very recent and nothing further. As you see nothing further that means nothing else happened on this account prior to this date OR it wasnt used for 6+ months. Do you have any computers or mobiles connected to the account at all? Or have you previously?

Ackers wrote:If I want to upgrade to the latest version, I don't really have a choice do it? Not at the moment, and at some point its going to become a forced upgrade to do because thats what Apple are moving to within the OS's. The change is coming from them, not, Dropbox. At the moment if you want to stay as you are dont…

petermooreworld wrote:No, the program using Studio Cellos is not open. Bother!! I was, genuinely, banking on that one working. Ok, another suggestion - do you know where the file is (or what 'file' it is in as part of a Package)? I had a similar issue once and the database just seemed messed up. I fixed it by dragging that…

Hopefully somebody will see this on here from Dropbox tomorrow then when offices reopen. 

You need to contact support via http://www.dropbox.com/support as they've removed your sharing rights for some reason (malware, spam or viruses are most likely - often false positives though). 

Don Pedro wrote:Is there A bug in Dropbox..? No there isnt, sorry. How long ago did you last access or edit anything in that folder? What is http://www.dropbox.com/events showing? Can you restore anything in that folder? https://help.dropbox.com/delete-restore/recover-deleted-files-folders 

What happens if you look at it at http://www.dropbox.com/home? Can you delete from there or see where it came from in "Previous Versions" ?

Is the program thats using Studio Cellos open? Dropbox doesn't sync files while they are open. Also.... petermooreworld wrote:repairing the hard links. This increased the amount of files to over 8000. A day later, nothing's changed, it's still at 4.6 GB, though, so it's still stuck. Not sure what you meant on this. Do you…

There isnt a way to do this. I've seen you've already created a Suggestion for it, however: Automatically delete a photo from phone after its been uploaded to dropbox | The Dropbox Community 

It depends what you did... if you copied them to Dropbox so you have them now in two locations (one on Dropbox and one in say My Documents) you can safely delete the second one (My Docs) as there is no link between the two - you will get out of date files AND use twice the hard drive space. Then just work on the files…

Do you have enough storage space to access it? Often it will fail if you don't. So if you have an account with only 500mb of free space and the share is 600mb, for example, it wont let you accept it. 

ASIFA wrote:It makes no sense that what one account is paying to host counts towards every other collaborator's usage It does - it costs Dropbox to host and serve those files and also support the users involved. ASIFA wrote:This seems like price gouging and is manipulative towards users and will likely lead us to cancel…

Did you already have access to it, or, are you trying to access for the first time?

why4d wrote:Is there any other way for me to get my files restored? You need to contact support and ask for help - http://www.dropbox.com/support HOWEVER if you have totally deleted an account recovery isn't possible. If you haven't you can see it at http://www.dropbox.com/events and http://www.dropbox.com/share to rejoin…

Annoyingly, no, there isn't. I've also discovered that if files hadn't fully uploaded before creating the transfer (i.e. you do it via Finder/Explorer while syncing) it wont sync everything. 

form_ud wrote:You removed your access to the shared folder 'Formation CGT Doubs.' Today, at 07:02," So, somebody or something removed you from the Shared Folder. You can rejoin via https://www.dropbox.com/share/folders . In terms of time its possible that isn't the exact time it happened but when it finished (if its a…

form_ud wrote:It is indeed one and the same account — the one I’m using is the one that has always been linked to my Dropbox account. What does http://www.dropbox.com/events show? Can you pop a screenshot on here?