Mark Super User II

Eric M wrote:I think I remember needing to create a new account as well. In that case the referral space is lost I'm afraid. An easy way to see if this did happen is to look at http://www.dropbox.com/events - does it show anything prior to the date you were removed from the Team?

Have you followed https://help.dropbox.com/installs/dropbox-passwords-discontinuation#How-do-I-export-my-Dropbox-Passwords-data ? Note that you need to be looking in the Passwords app itself (as in the Extension on Chrome NOT the normal Dropbox app). 

You can use it totally without AI - I do quite happily partially as I'm not a Business User and partially as I am in the UK and so some doesnt work here (Dash, I'm looking at you!). So it is possible to just ignore it and everything still just works. Thankfully!

Have you looked at http://www.dropbox.com/events ? What is that showing? You can rewind to any point you like if you follow the article on it. 

Hi @"natnat78" Are you wanting to download to your phone or a computer?

JolandaUK wrote:Could a Dropbox moderator confirm if this is known, and if there’s a fix or workaround? Nobody here would know I'm afraid (and its certainly never ever a thing I've seen mentioned on here - even the app name I've never seen before). The only people who really would be able to help with it is the app…

renatomichel wrote:If that is the case, they should advise new users so we don´t get frustrated I really dont know if it is the case, but, I suppose it is advised in a way because it isnt supported and has, in the past, caused issues for people where syncing stops suddenly. 

bornstunnahh wrote:I hope there’s a chance to regain access. Its unlikely I'm afraid :( Do you have any other devices still connected? https://help.dropbox.com/account-access/lost-email-access 

renatomichel wrote:My computer runs a Windows Server 2019 I wonder if that is the issue - Windows Server is not a supported OS: https://help.dropbox.com/installs/system-requirements 

tiffanywalkEr wrote:The bonus space isn't actually added instantly. Thats not correct when you join via a referral link actually. Its instant just for joining as long as you have installed it on a computer (mobile devices do not count). 

Tracy Christenson wrote:I thought that Dropbox had a "rewind" function that could restore an account to previous point in time before a hack occurred. Does this function not apply to a case like this? It does, but, as the message says it can be overridden by the Permanent Delete command - which is what is very common in…

sarah copland wrote:Is that really everything we can possibly do exhausted? If there is anything at all that can be done I would be most grateful. I dont work for Dropbox I'm afraid but what I'd say is if you could try and have some sort of court order that may help. Also, how long ago was it last accessed? Do you know?…

Dropbox can now do it: https://help.dropbox.com/organize/find-duplicate-files 

Try clearing cache and cookies and see if that helps. If it doesnt try a different browser and if it still doesnt log a ticket at http://www.dropbox.com/support as it sounds like your sharing actvity has been blocked. 

Andrew88 wrote:If a business has multiple people sharing their "Camera Uploads" folder to them, that business has no way to distinguish between which "Camera Uploads" folder belongs to whom, nor is the business able to change the name of the folder for themselves on their end. This is a major problem. Have you tried that?…

pylorns wrote:whats the ETA for putting this functionality in Ubuntu dropbox app for online-only? Dropbox doesnt release ETA's I'm afraid (as when they did they never, ever hit them - or even got close!). 

AllanInCanada wrote:In reviewing community posts, it appears double-billing is a common occurrence. The only way that Dropbox can double bill is if you have two accounts - as has always been the case on here (i.e. sorry to be direct but user error). There is no way for it to charge one account twice. As you have a paid…

Nothing at all to do with the UK Government. Dropbox simply decided that part of the product wasnt viable and stopped supporting it. THEUSER404 wrote:Why was Vault changed to an Folder does that mean end to end encrypted coming into full effect now End to end encryption is only available on certain paid for business plans. 

You go to the billing page to do it: https://www.dropbox.com/manage/billing 

You need to tell us what the issue is @"Tatergolf" before we can help I'm afraid

Where is it not detecting it? Computer or a mobile? Have you tried restarting machine? Or on a mobile device to redetect the payment? What is your ticket number?

If you go to https://www.dropbox.com/account/plan does it show Basic? And using same browser window does https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar show your receipt?

It shouldnt take that long. I wonder if the database is corrupted. To resolve that an unlink/relink works as it rebuilds it from scratch. BUT that does take time, so, do it when you have a spare few hours!

David Hwang wrote:How can I prevent Dropbox from reindexing on every restart? You cant I'm afraid. Its how it knows that the files have not changed since the last time the app was launched - and it compares the files between the web cloud version and locally. However, it shouldnt take huge amounts of time, or, slow the…

Have you tried clearing your cache and cookies @"yazmina" ? Somebody else posted a very similar issue a few days ago and that resolved it. 

ICPadmin wrote:I logged in and there is nothing in the folder. I can still see everything through the link externally, but it is no longer linked to my account so I cannot update anything. You are almost certainly logging in to the wrong account then. If the link is active the files exist somewhere or the link would fail.…

chlojito wrote:My husband has suggested perhaps there are back-ups somewhere (not that he’s an expert, obviously—just trying to give me hope, I think). There arent I'm afraid. Once an account is removed its permanent. Can you imagine the legal complaints and ramifications if they say they have deleted all data permanently…

Deleted items dont use quota. However, the bottom four don't have a size, which usually means they are too large to calculate. Ignore Apps as that doesnt use quota if its the Dropbox designated one. So check Mac, Health Care and Temp files 

As the image said you have 17gb of files on your account. Dropbox isnt misrepresenting the space - dont you think millions of people would complain if that was the case? Thats what is on your account, although probably not your machine. You can see everything at http://www.dropbox.com/home note it MAY NOT be on your…

This isnt a bug I'm afraid, your image really helps, thank you! Because your last edit was 20th Feb 2024 it is over the recovery window (30 days free, 180 days paid). Therefore no previous version is available. This is how previous versions work even though logical process would state that as you only edited it today there…