Mark Super User II

What version is it? You can mouse over its icon to get the version number. Also, when mousing over do you get any errors etc.?

nat_b1 wrote:If the Dropbox folder was deleted along with the files in it, I would have expected everything to be removed from my Dropbox account That would only happen if the folder was actively deleted while logged in and the software was running. If it was simply handed device in and formatted as Dropbox isnt running it…

Have you tried an advanced reinstall? https://help.dropbox.com/installs/advanced-reinstall What is the OS version?

Scubar wrote:Given that they are in Germany, They can contact Dropbox themselves via http://www.dropbox.com/support. However, as I said, Dropbox doesnt remove files except in particular circumstances. There are also German specific forums on here if needed. Scubar wrote:The date of the files we are concerned about is June…

Are you folder owner, or, is it a Shared/Team one? https://help.dropbox.com/organize/dropbox-automations#How-to-add-automation-to-an-existing-folder 

malwareSamara18 wrote:Is anyone else have new security issues with DB and sharing files, that they never had before? Dropbox has always suspended sharing for files that maybe malware or viruses etc. But usually only if the files are publicly shared. That is a constant contiuous check on files within the system. In terms of…

Scubar wrote:Who can I contact within Dropbox to see what options exist? Seems that backups would exist that would enable us to get those video files if we can get to the right person at Dropbox. You cant contact on behalf of somebody else I'm afraid. I also think the company is fobbing you off. Dropbox doesnt, and cannot,…

KSmith1 wrote:I can not get anyone on the phone, or anyone to help me. This is by far the most ridiculous thing I’ve ever encountered. Dropbox doesnt have phone support so please do not call any numbers! They are scammers. Dropbox also cannot sort any issues via Apple iTunes store you must do that via Apple. They email you…

You need to log a ticket with support via that page or https://www.dropbox.com/get_help/login-issue 

What is http://www.dropbox.com/events showing? Does it match what is on your desktop folder if you open the \Dropbox directory? 

You need to contact support via http://www.dropbox.com/get_help and explain whats happened and provide information such as the card transaction ID if you have it from your payment info. 

What does http://www.dropbox.com/events show?

CJAPA wrote:I have had a folder deleted by Dropbox. How long ago was it removed and did you get emails warning you? Dropbox only deletes data if you are over quota OR the linked account is over quota (i.e. its a shared folder). They do warn this is happening and if it does happen the deletion is, as emails say, permanent.…

Hi @"longball75" Its probably worth looking as well as how you can recover it elsewhere because Dropbox often wont remove 2FA on an account. Most recently here. If you have it set up you should be able to use the recovery codes given when setting it up to get around it. If its actually the email confirmation to log on and…

melanie75058 wrote:If my payments stopped for some reason can I catch back up and get files recovered? No sorry :( Once they are gone its permanent. You do get lots of emails warning you about this - have you checked your email inbox for them? Also, just check you are logged in to the right account. Its very common that…

DanieleB92 wrote:I noticed that, whenever I'm uploading a requested file on someone's folder, Dropbox change its name. This is expected behaviour I'm afraid. It appends the uploaded data with information from the person uploading it - usually there name. There is no way to avoid that :( 

melanie75058 wrote:I've had a dropbox for years and have been continuously paying and now all my files are gone. Are you still paying now? If so when you go to http://www.dropbox.com/account/plan what does it show? Can you add a screenshot? Same from http://www.dropbox.com/events? What does that say? Dropbox removes…

bine52 wrote:I don’t find my way to dropbox/backup/all from home. Click on the 9 little squares at the top right next to your image icon/letter of your name and the option is there :)

Did you go to the page already listed by Walter? http://www.dropbox.com/backup/all 

Hi :) Do you see the files at http://www.dropbox.com/home ?

What does Dropbox say if you mouse over its icon? 

Have you done a password reset on the account it says exists? http://www.dropbox.com/forgot 

joseehosee wrote:Does Dropbox delete the original photos from the gallery when uploading them? No it doesnt. Its a very, very common complaint that this doesnt happen. So as long as you were using the official Dropbox apps when you do Camera Uploads all files stay on the original device. 

Jan Davidson wrote:I received a shared Excel link which I can see when I click the email link This is a read only shared link. So you only see it when you click on it. To have it work like... Jan Davidson wrote:How can I save that link to my comptuer so that when the owner makes updates, I will see those updates on my…

expedite wrote:email notifications for any update to my thread You can already get them :) https://www.dropboxforum.com/mysettings/followsAndNotifications 

bankeris wrote:So you wana tell me that if file breaks Dropbox uploads (overwrites) and File is gone??? Unfortunately, yes. bankeris wrote:So whats the point of having Cloud storage which kills my LAST ONLINE COPY ? Dropbox syncing isnt a backup tool unfortuanetly. Also, its worth pointing out this isnt how it used to…

Dropbox only keeps 30 days of edits (for free, 180 for paid), so, unfortunately if the last edit before today is 15th July 2023 Dropbox wont have a previous version for you to restore :(

Boatman wrote:it’s just not being offered to me Which means there is a reason for that I'm afraid. However, what I would say is this bit.... Boatman wrote:regarding an account that I haven’t access since 2015 If you've not accessed it in that long there is no data in it I'm afraid. Accounts are wiped after 12 months due to…

katmoody wrote:It seems like her files also count against my 2GB limit. Is this correct? Yes it does katmoody wrote:What happens when her folders are larger than 2GB - will I still be able to access them with my free account? You will be able to see what is already on your account but all syncing will stop - no new files…

msakten wrote:Why was I pushed a beta version I wonder, I don't want beta software managing 2.5TB of my data! You have to have opted in to it at some point. It isnt something that comes automatically. You can opt in and out via https://help.dropbox.com/account-settings/enable-early-releases. For info you can tell if its a…