Mark Super User II

That is a beta version, it may be worth trying this one instead to see if that helps

A reinstall wont change any data as long as you do it as a reinstall and literally download from http://www.dropbox.com/downloading and run it on the device. In future what its worth doing if you ever need to huge changes like this is pause/close Dropbox, do the moving around and then restart it - that way it plays nicely. 

Have you tried a forced CTRL+R on the page to see if you are viewing a cached version?

Triflux wrote:But as it is the smartphone app, I couldn´t copy the file or transfer it or browse into the internal files of the app to search for it Dropbox mobile apps actually only show the list of file names and dont actually store anything on the device (unless you mark as a favourite file) so sadly that would be…

soundsofsamo wrote:I have a Dropbox business acount so my file system heirarchy being funcitional is very important. When did you log the ticket? Remember that support isnt available on a weekend so it wont be picked up now until Monday. 

jeffb222 wrote:It looks like all the folders that now contain "Selective Sync Conflict" in their filenames are actually new duplicates of existing folders that are not renamed. It looks like those files are still in their original folders. I'll need to verify this, but I may be able to delete all of those. Thats exactly…

Triflux wrote:BUt I thought in the possibility that Dropbox had their own backup of their servers, much longer than our ones and maybe they could recover it. They do have backups - those backups last 30 days after which they arent recoverable. Even a day or so over is not recoverable. Think of it from the legal side for a…

Su Graham wrote:having probs again today pictures downloading onto Dropbox on my mobile but failing to be added onto my laptop Have you done what @"Jay" suggested? That is the info we need before we can help any more. 

Selective Sync conflicts occur when you have told Dropbox to not sync a folder locally but then still use and run files in to that folder. Have you looked at this help article? It looks like you are using some application that is creating photos? My guess is that the folder its exporting to was actually turned off by…

The spam system flagged it by accident. I've unblocked it and it is available here.

I use BackBlaze on a Mac and suspect there wont be a fix/workaround to it from conversations with support. Simply due to the fact there is lots of stuff they cannot backup.... ie the online only stuff - as it doesnt 'exist' locally without downloading it first. 

Not unless, at the time of deletion, you were a paid member I'm afraid. Free members can recover for 30 days after which they are not recoverable. Paid memberships are not retroactive, so, buying now doesnt get you 180 days of recovery for previous deletions - only from day of purchase. 

bers wrote:Are there any ways to solve this problem? http://www.dropbox.com/get_help or bump this thread up tomorrow when hopefully a colleague from Dropbox will see it (they dont work weekends)

MarikaDiGiacomo wrote:Is it possible that this happened because the owner's Dopbox account was deleted or deactivated? If the owner deletes her account, does the entire shared folder disappear for all collaborators as well? Yes it does. Because when an account is deleted all the data within that account is also deleted and…

Dieselista wrote:Yes, the cloud, however, I am not using the on line only option If they are showing cloud then you are using online only as a setting. It is pretty much standard now on all Dropbox installs unfortunately. 

norm3 wrote:if I try to open documents it says they are missing Open the folder directly from Finder and see if the files are Available Offline. If not they need making offline. Dropbox should auto-download them as long as its running, but, sometimes struggles if they are big before the search auto open times out. 

Awais wrote:Please if the team can get in touch with me via call so I can explain the importance and urgency of that folder. It will cost me my job please. I'm afraid as has been said once the files are removed they are permanently removed. There is now nothing Dropbox can do. They are unrecoverable. As the warning email…

Do they have a white cloud next to them instead before you open them? If so thats expected behaviour if you are using Online Only files. 

AG2025 wrote:I would like to suggest that when an owner removes a member from a shared folder - we get a notification of deletion I'd disagree - sometimes you need to remove somebody without them knowing (e.g. contractors etc.). When an owner removes somebody from a Share they are asked if they want the person to keep a…

karbox wrote:Is there a process Dropbox has in place for these kinds of cases, like account recovery or data access for next of kin? Sorry for your loss :( What I'd also say to add to Megan's post is that if the account hasnt been used in 12 + months the data will have been removed from the Dropbox servers I'm afraid and…

Awais wrote:have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything Is there anybody else in the share? Have you asked them if it is still around?

Cachehit wrote:DropBox has to make money somehow and they get set their own pricing structure, but this really is awkward for some applications. They do yes - because remember they dont make it via things like adverts (Google), hardware (Apple) or software (Microsoft). BUT thankfully, it is a free market so if it isnt…

Cachehit wrote:Why do I need my own storage, even for editing it. Is that the model? I have to pay for storage before I can edit someone's files? Basically, yes, if the folder is larger than your free space. You get 2gb free space to start with (it can be higher via referrals etc.). If you need access to more than that you…

lawilbanks1 wrote:My mailbox search (all boxes) indicated that there was no such email sent by me, and even the original email I received was gone. Dropbox, or in fact any other service has no such way of removing emails like that. However, personally, I find Outlook search especially is dire. It is so so poor at finding…

Is this via the website? If so you hover over the file (or folder) you wish to share and this option appears. You can tap the Share Button or the little paperclip type icon:

User34 wrote:When am I supposed to get the below displayed when using the desktop? When logged in to the iMac and the file has been actively added and you are looking at the screen. If a file was added at 2pm but you were logged out, not at the machine or not looking at the screen you wont get one. They are on screen for a…

TofuVic wrote:Is this referring to MINE or HIS Dropbox being full? Yours. Because shared folders use the quota of everybody within it. To send instead ask him for a File Requests upload link: http://www.dropbox.com/requests 

Unfortunately you wont hear anything until Monday now as they dont work weekends. 

What does the Dropbox icon say if they mouse over it on there computer? Can they see the files at http://www.dropbox.com/home ?

Nobody here can help I'm afraid @"Theo c". The only people who can are support who, rightly, have to be totally sure that its being unblocked by the right person. All I can suggest is replying to the ticket that is open.