Mark Super User II

Do they work if not in a download helper?

tazasst wrote:I haven't logged into the account for several months. How long since you last logged in? If its over 12 months data is automatically wiped I'm afraid for inactivity - and it isnt possible to recover it. You get multiple email notifications that its happening so check email's for messages from…

Momo2025 wrote:i don't think i can do it tbh Thats the only way to claim the offer I'm afraid. 

Have you tried a reinstall? Note that if its the work account I dont believe there are limits on it unless an Admin has applied those separately. 

Bobbypie wrote:Surely it's easier to start a new team with a new account/spin off email from your current pro account instead? I can't seem to see an option for this though. That is part of the onboarding. You have to almost force it to use the email you are already using to join the team. It asks, multiple times, to…

Momo2025 wrote:i installed the dropbox app manually Thats probably wiped it I'm afraid. It will only work from the default app. The only thing I can think of is to machine format your device and retry it. 

Have you tried following the instructions to move from one drive to another? That should work for you: https://help.dropbox.com/installs/move-dropbox-folder 

Usually this happens when people accidentially have 2 accounts. How did you upgrade? If it was by card try following https://help.dropbox.com/billing/find-credit-card-charge 

Its likely resolved now as Dropbox had a service issue earlier. http://status.dropbox.com 

It shoudnt be as its marked as resolved. Try a CTRL + R on the link. 

Kevin m1 wrote:i dont remember ever signing up for a drop box account but my rocket money account says i have been charged for the last three years i just am catching it now Dropbox cannot charge you if you dont give it your card details, it simply isnt possible - because you dont need to put a card on file for an account.…

ooohoc wrote:I haven't received any emails from Dropbox regarding warnings, flags, or violations. You often dont get warnings I'm afraid. If you breached the T&C's it could be immediate removal. This article may help.

Can I just state that the new UI on Mac which hides the quota for people is absolutely ridiculous. Why on earth are we FORCED to go to the website to see the quota of our account instead of seeing it in the app where you now show our hard drive space?!

Hi @"RFB" To do that simply log on to the account which you use on the first machine (i.e. the desktop) and it will sync for you. So just download from http://www.dropbox.com/downloading on machine 2 and install :)

spiels wrote:I just want to ensure nobody has access to any folders/subfolders. How can I do this quickly? I'm afraid you cannot. There is no way to check who is in shares without going to each share individually. In terms of the unshare error can you post a screenshot of what you see?

Have you tried a reboot at all? Restarted Dropbox?

If you mean if you delete them from the share then no, the files wont be deleted, they'll stay in your account 

You'll need to log a ticket with support at http://www.dropbox.com/support Note it must have been copyright materials as large file download bans are temporary. 

gwencrawford wrote:Sadly no update yet Dropbox doesnt work on a weekend I'm afraid. 

Dropbox only allows a set number of files and folders to be backed up - namely Documents / Desktop etc. or, whole hard drives. You cannot choose any folder on your machine, I'm afraid. In terms of why button isnt working, have you tried a restart?

You can go to http://www.dropbox.com/share and leave via there. 

Dev Bagwe wrote:Can Dropbox Dash do what I have explained above, if yes then I can have a look It something you would need to try yourself I'm afraid as it works on files that are in your account using searches and things you put in. 

Minou wrote:I do not possess any other devices but after deleting the iPhone apps, DropBox extension is still telling me I have 3 devices connected. I do not have 3 devices. You have 3 connected devices. Sometimes OS updates can cause multiple ones to be connected. Follow…

Eric M wrote:I think I remember needing to create a new account as well. In that case the referral space is lost I'm afraid. An easy way to see if this did happen is to look at http://www.dropbox.com/events - does it show anything prior to the date you were removed from the Team?

Have you followed https://help.dropbox.com/installs/dropbox-passwords-discontinuation#How-do-I-export-my-Dropbox-Passwords-data ? Note that you need to be looking in the Passwords app itself (as in the Extension on Chrome NOT the normal Dropbox app). 

You can use it totally without AI - I do quite happily partially as I'm not a Business User and partially as I am in the UK and so some doesnt work here (Dash, I'm looking at you!). So it is possible to just ignore it and everything still just works. Thankfully!

Have you looked at http://www.dropbox.com/events ? What is that showing? You can rewind to any point you like if you follow the article on it. 

Hi @"natnat78" Are you wanting to download to your phone or a computer?

JolandaUK wrote:Could a Dropbox moderator confirm if this is known, and if there’s a fix or workaround? Nobody here would know I'm afraid (and its certainly never ever a thing I've seen mentioned on here - even the app name I've never seen before). The only people who really would be able to help with it is the app…

renatomichel wrote:If that is the case, they should advise new users so we don´t get frustrated I really dont know if it is the case, but, I suppose it is advised in a way because it isnt supported and has, in the past, caused issues for people where syncing stops suddenly.