Mark Super User II

skiibum wrote:Does anyone have any insight? It will shut down as of today as it states with passwords removed from the servers after that date to ensure they cannot be used or compromised by anybody else. All of the help articles state that it will occur today and notifications have been going out for many, many months:…

dropce wrote:If that’s really the case, I’m a bit concerned that something which seems to be a privacy problem is still being treated as a feature request, rather than an issue that needs to be addressed. I dont think they can view it, BUT, as an Admin they can log in as you if they wished. However, chances of them doing…

Shauna1316 wrote:which then prompted me for an 8-digit emergency backup code Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. Note that without that code, or the backup codes (you CANNOT set up the 2FA system without confirming you have downloaded and saved them), it's possible…

langconf wrote:we are sent a screen instructing us to "enter the code sent to your authenticator app" There is - hence the message. If you cannot remember setting one up check for the backup codes. Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. Note that without that code, or…

Dropbox works, and has always worked, with URL shortners - I frequently use Rebrandly. However, you need to make sure the shortner isnt trying to change the URL at all by appending data to it. 

Benjamin Gordon wrote:as far as i can tell a lot of pro users have had problems with apple's file provider API. I've not had any and been on it since Beta. If you are having issues make sure you report it on the appropriate Dropbox Desktop Client Builds | The Dropbox Community thread. Benjamin Gordon wrote:ive changed the…

You need to contact your card company NOT Dropbox - as its your card which is compromised and as such they will use it for other things. 

Pleased it worked! 

Often when using transfer tools to move between PC's it creates some of the Dropbox files not all which causes uses. Have a try of an Advanced Reinstall and see if that helps. 

Benjamin Gordon wrote:Does anyone know a way of symlinks being possible to view within the iOS app or website? Dropbox doesnt support symlinks at all, so, you actually need to put the files in Dropbox and them symlink at the other location. Dropbox doesnt follow or sync anything symlinked. See…

Although a beta build have you tried Beta Build 236.3.5800 | The Dropbox Community ?

Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up? And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client. 

kurpielpawel14 wrote:​Previously, when I sent the link, the people who installed Dropbox claim they only installed the application on their phones, and I received the 500 MB. Then something went wrong and you were lucky - the promotion has only EVER been that it was needed to be installed on to a computer. Mobile devices…

kurpielpawel14 wrote:and logged in with the same email. However, my account still shows the message: "waiting for installation." Did they install it on a unique computer? Mobile devices such as phones or iPads do not count. 

GregP1 wrote:I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme. 

Goldbug wrote:Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space. Can you post a screenshot of http://www.dropbox.com/account/plan ? Also http://www.dropbox.com/backups Goldbug wrote:I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third…

What does http://www.dropbox.com/referral_status show? Note that they need to have download and installed it to a desktop device. Mobiles do not count. 

Dell_Dropbox wrote:In short, No, leaving the shared folder from your account does not delete it from the owner or other members. However, that isnt quite what was asked. If you delete the files without leaving the share then YES it will also delete from the other persons account. 

You need to log a ticket at http://www.dropbox.com/support for help. Note that it may not be possible to get access to the account. Chelsea2 wrote:Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over). When setting up you have to confirm you've done this and agree that without your…

sargan wrote:Could you advise what I change to make files shareable without an account. Recipients only need read/download access . I am not sure you can. You can try and go to http://www.dropbox.com/links and click on the three dots next to the file. That will let you, possibly, alter settings to 'Can View'. If not,…

What does Dropbox say if you mouse over its icon on the status bar before you do this? 

AC727 wrote:It never used to do this, it would sync as soon as I saved it even if I kept the document open to keep working on it. When you reinstalled did you install newer/updated software? This is actually quite common if the file is in say Word/Excel as they put a lock on the file and it wont 'release' until its closed.…

MrSuddenJoy wrote:This is exactly how it was designed It isnt. This is only if you are sharing edit access

Jordan14 wrote:just checked my dropbox (Dropbox basic) after months (maybe a year or two?) Thats your issue I'm afraid. Free accounts have the data wiped after 12 months of inactivity. There are multiple emails sent out before this occurs, however, once it happens the data is not recoverable I'm afraid. 

AC727 wrote:I've never had this prompt before and I can't work out what setting I need to adjust to make it stop That isnt a Dropbox pop up (well the error is, but the save command causing it isnt). Whats happening is the program you are using is trying to save the file to a different location - called Backup. Open up…

As you are in a Team there is nothing you can do - the Team 'owns' your account, you give it that right when you join the Team. You need to ask the Team admin to remove you from it. If your account is showing a fresh account it sounds like the data has already been removed and so its not recoverable - but again, you need…

MukSchools wrote:Can you tell me what the discounts are? You usually apply via Tech Soup which has the appropriate pricing on it. 

Dropbox doesnt remove storage unless you havent used it in a long time (12 months) at which your account is reset. When was the last time you used it? What is http://www.dropbox.com/events showing? Also what about http://www.dropbox.com/account/plan ?

There are a few options: * Ask for a read only shared link instead - as then you access via the link and it doesnt impact your quota * Ask for the shared folders to be reissued to only the directories you need (if under 2GB) * Get additional space. Shared folders use the quota of everybody within it unless you are part of…

Megan wrote:I will pass on your comments to the relevant departments, but you might want to reach out directly to the platform related to this. It is relating to Dropbox though @"Megan". Dropbox is the tool that would need to implement this using the Google Drive API's.