Mark Super User II

Jordan14 wrote:just checked my dropbox (Dropbox basic) after months (maybe a year or two?) Thats your issue I'm afraid. Free accounts have the data wiped after 12 months of inactivity. There are multiple emails sent out before this occurs, however, once it happens the data is not recoverable I'm afraid. 

AC727 wrote:I've never had this prompt before and I can't work out what setting I need to adjust to make it stop That isnt a Dropbox pop up (well the error is, but the save command causing it isnt). Whats happening is the program you are using is trying to save the file to a different location - called Backup. Open up…

As you are in a Team there is nothing you can do - the Team 'owns' your account, you give it that right when you join the Team. You need to ask the Team admin to remove you from it. If your account is showing a fresh account it sounds like the data has already been removed and so its not recoverable - but again, you need…

MukSchools wrote:Can you tell me what the discounts are? You usually apply via Tech Soup which has the appropriate pricing on it. 

Dropbox doesnt remove storage unless you havent used it in a long time (12 months) at which your account is reset. When was the last time you used it? What is http://www.dropbox.com/events showing? Also what about http://www.dropbox.com/account/plan ?

There are a few options: * Ask for a read only shared link instead - as then you access via the link and it doesnt impact your quota * Ask for the shared folders to be reissued to only the directories you need (if under 2GB) * Get additional space. Shared folders use the quota of everybody within it unless you are part of…

Megan wrote:I will pass on your comments to the relevant departments, but you might want to reach out directly to the platform related to this. It is relating to Dropbox though @"Megan". Dropbox is the tool that would need to implement this using the Google Drive API's. 

Is that the message you get even after the advanced reinstall?

yavaldaronn wrote:How could i reach the support team? http://www.dropbox.com/support , however, if you are a free user you may struggle to contact them.

kempec wrote:removed any content that I might have shared in the past accidentally that could have triggered this. That isnt enough to remove the block I'm afraid. You need to contact Dropbox support after you have done this via http://www.dropbox.com/support to get unblocked. 

It should be almost instant. Does it upload if you manually uploaded a file? Are you on WiFi or cellular? 

Yosra wrote:but I’m still hoping someone here might know a workaround or has had a similar case. The only way would be if you had a device connected to Dropbox that had them stored locally and not sync'd to the cloud. Dropbox cannot, at all, recover them. Just think of the legal implications of them telling people they'd…

violetarodriguez wrote:If I manage to find the events, is it possible to recover files before the 30days period for my current free subscription if I upgrade my subscription now? Simply put, no it isnt. Sorry Changing your log in doesnt change the account in anyway, just the email on it. Do the other files still appear?

Just to add @"FranciscoLagos" the purchase isnt retroactive. So if you purchase now you wouldnt be able to recover anything over 30 days old which is often where the error comes from. You also cannot purchase the add on without being a paid plan. So, you'd need to be a paid plan member and then you can add things on. 

yavaldaronn wrote:Is there nothing else I can do? I have seen people before message support and have a reduction in quota. However, they dont just give out additional space I'm afraid. Mind you, with the new layout you cant hardly see it so it may not be an issue anyway :)

This is the link from mine, but, it could be as I have had some: https://www.dropbox.com/get_help/requests If not, hopefully, a Dropboxer will see this tomorrow and help :) 

remove you from the planDTBH wrote:It's a paid business plan with me as a team member. (It was a recent migration from a personal account). As long as its paid you are fine, drop to free and you arent - note that you cannot drop to free if you are part of the business plan. They need to remove you from the team while…

Can you see the response at http://www.dropbox.com/support ?

DTBH wrote:Would there be any difference if the data was in a team folder linked to my account? No. Unless you are on a paid for business plan (i.e. the company gives you a licence) you need to have enough quota in your account. 

DTBH wrote:If I drop down to the basic personal plan, can I still access and transfer those 30GB of files that the 3rd party has linked to me via their Business account? No. You would need enough quota on your account to be able to access those files. https://help.dropbox.com/storage-space/over-quota…

rswc wrote:Thanks, Rich, I didn’t wanna have to actually go and login each time to check my balance.! It really is ridiculous that its so hidden - given its one of the main features of the software. Its probably worth adding your voice (to mine!) over at this thread. 

2155271208 wrote:I am missing two years of files and pics Where are they missing from? We need more info here to help

ceezee wrote:I don't think anyone should have to disable antivirus settings to "fix" this problem I agree. Norton need to fix the software to stop them blocking the websites. 

musclecarmama wrote:Is there a way to make "all folders" sharable without having to share each folder individually? The quickest and easiest way to do that is to just move everything in to one folder and then share that one :) So move all of the root directory in to a new folder and then share :)

musclecarmama wrote:For the last couple of weeks I have tried to get in and when I let him know, he never receives the authentication code. Hi @"musclecarmama" Firstly please note this is against the Dropbox T&C's and can result in accounts being permanently removed and all data lost. Dropbox accounts are for one person…

ltmrey1 wrote:It also seems to think it's a personal account too. I only have two gigabytes of storage. What Gives? It will do.... Professional Accounts have 3TB of data and are personal accounts. If you need to access the business account and then have a Dropbox Business plan they need to buy you a licence and add you to…

MalcolmW wrote:Opens with sheets You arent opening Excel if you are choosing Sheets. You are using Google Docs to edit the file - Sheets is part of Google Drive. If you want to open in Excel you'll need to select that if its an option. If not you need to check with Microsoft / the OS of your device to see why it isnt…

Jeffrey_Pro_User wrote:and if you use that information for marketing, you're not cool. Nobody likes that. I'm pretty sure it isnt. Its just sent to you to say 'this is who uploaded what'. While it can be a pain it is helpful as its used to identify who uploaded what - especially if you have 1 link for multiple people. 

MatthewM wrote:I need to recover my original account and files if it is still within the 30-day recovery period. Its not possible I'm afraid. Once an account is deleted, it's permanent. There isnt a 30 day recovery window on deleted accounts. Thats shown by the fact that you have been able to create a new account with the…

It could be worth posting on their forums over at https://forums.boxifier.com/ However, there have been no posts since June.