Mark Super User II

Once an account is removed for breaching terms of service it is not possible to restore them or the data within them: https://help.dropbox.com/accounts-billing/settings-sign-in/disabled-accounts. 

If you now own the business does that include emails etc.? If so log on and change the password (and maybe set up 2FA?). Or, get them to provide the log ons etc. to the account and then log in yourselves and change them 🙂 You can also unlink any devices they have at www.dropbox.com/account/security. 

Dropbox does not automatically delete files I'm afraid @"Tod1907" and no, there is no recovery either - you have to remember Dropbox is storing billions of files and the cost and storage needed to keep extra would be astronomical. They'd also be on dodgy legal grounds if they said data is permanently deleted and then it…

Hi @"Ashton W" It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

The only way to find out is to check emails for messages from no-reply@dropbox.com Dropbox support wont be able to find accounts unless you know the email. Also, please note that unless you logged in within the past 12 months the account would have been deleted for inactivity.

Hi @"IrisConsultingNE" Yes thats correct.

Hi @"davidferleger" Not sure how this is related to Dropbox? You are probably better off asking on Apple forums

Hi @"ECB" Have you made sure Dropbox is running? Restart it from the Windows menu or reinstall from www.dropbox.com/downloading. 

What does www.dropbox.com/account/plan show? Please also remember that the N26 promo space is limited to 12 months, so, it may have expired now. 

Hi @"hazrate agha" Shared content use up the quota of everybody in it. If you do not need read/write access to the files ask the other person to send you a link instead. 

Actually I've just seen a few people mention it online - usually there is a clause in promo space that www.dropbox.com/gs has to be completed, have you done that yet?

Hi @"Larry Sessions" Thats not an offer I've seen mentioned anywhere before. Do you have a copy of it? Where was it?

@"DanielleHR" without access to the security codes there is no way at all to get access to it - ultimately that is the whole point of 2FA (to stop people without access to the device getting access). There may have been work arounds if it was a paid for business account at the time but that wont work now retroactively. If…

You cannot install the software on other drives, but, you can move the Dropbox folder via the advanced installation option. 

Hi @"Chris1825282" I'm afraid you cannot - there is no way to recover deleted files after the recovery window expires (i.e. 30 days for free or 180 days for paid). Upgrades are also not retroactive. 

Hi @"IMCZug" As you are not the owner you cannot add/remove people. The owner has to do that, or, delegate responsibility to others to do so. If they didnt do they or for whatever reason now cannot do that the only thing you can do is set up a new folder structure. Dropbox wont be able to change the owner for you. Being…

Hi @"x2x6" Easiest way to do this is simply get a password reset from www.dropbox.com/forgot for the email, log on and delete either the whole account and start a fresh (use this is you want to move the email to the account you have set up to post here), or all data in it and just use as is. 

@"Janinec" no. They wont have them. If they are not showing on your online Dropbox account they are not available. 

Hi @"ggladsjo" Can you post a screengrab?

Dropbox updates only literally update the software they dont move things around in your account. Have a look at www.dropbox.com/events to see who/what moved them. If you click on one of the files and 'Restore Previous Versions' it will show you more info about who/what did it. 

Hi @"Cptquirk" Sadly you cannot do that - shared folders use up the space of everybody within the share. So if the folder is, for example, 3gb in size they need at least 3gb of free space within their account to access it. 

@"Janinec" if they are not showing on your pages and you do not have another account they are not on the Dropbox system, sorry. The Dropbox system logs everything on the Events tab so if not there then its not uploaded (or has been deleted etc.). So from looking at your other posts (linked here) you installed and told…

Unfortunately there is nothing Dropbox can do. If you were out of space syncing hasnt taken place and Dropbox doesnt even know those files existed - they were never uploaded because you had no space. 

I cannot help even try and work out what is wrong if you arent prepared to troubleshoot. I think this is where I bow out.

I'm only trying to help. I'm a volunteer on here so there is no need to be rude. If you dont want it thats fine - I wont reply. The update only impacts software on the device, it doesnt change how links work as that is managed on the website. If they are being asked to sign in the link being sent is either as one which has…

The bit that threw me was 'the July patch' line if I'm honest as Dropbox doesnt, and never ever has had, a patch frequency and programme like that. So, if you are sending out a link and people are saying its empty what happens if you go to the link? Is it empty? Can you see the files on your desktop in the Dropbox folder…

We need a bit more info @"VK007" as I'm not sure what the issue is. What folder are they trying to access and how? Is it a link? Shared? etc. Remember we cannot see whats happening over your shoulder.

Hi @"jdowns" No, there is no way to recover them. You can see what has happened on the account at www.dropbox.com/events around activity like deletions etc. It will only show the most recent ones, however. 

Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an…

Hi @"jdowns" Yes, Dropbox removes accounts that have not been logged in to in the past 12 months. So any files in that account would be removed after 12 months.