Mark Super User II

I've merged both posts together or things get complicated Based on your first post Dropbox isnt running, or, doesnt have overlays etc. set up Try a reinstall: www.dropbox.com/downloading

That icon isnt anything to do with Dropbox @"ned666" its a windows one: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3?ui=en-us&rs=en-us&ad=us#ID0EBH=Windows You'll not see the SmartSync menus etc. if you are not on a paid plan as they are account type…

Do you currently pay via an App Store? If so you need to upgrade via there

They are tied to a user, yes. So if a user leaves the system (i.e. deletes account etc.) the links are also removed as well. 

Do you have enough hard drive space? Are you sure the error isnt from your computer? Dropbox wont be saying it cannot sync if you have space according to the website. Can you post a screenshot?

Do you have enough quota to do that? www.dropbox.com/account/plan ?

How are they downloading it? All this option does is remove the download buttons etc. It does not mean there is no way, at all, to download it.

Oh dear. Unfortunately the ONLY logs that are stored are at www.dropbox.com/events and the tabs at www.dropbox.com/account where it shows devices logged in. No other data is retained or available. 

@"gcnd" unfortunately then there is no way to recover the account

You will need to use a Dropbox requests link at www.dropbox.com/requests HOWEVER people wont be able to see what is already there - its one or the other I'm afraid. The shared link you gave out only allows viewing and for people to upload to it you'd need to know their name and email address for them to set up an account

@"Rick_A" this is where changelogs would help @"clientreleases" .....

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine? What about www.dropbox.com/account/plan ? That is the quota that matters

Refunds are only given where legally required. All info about what to do and if you can get one is at https://help.dropbox.com/accounts-billing/payments-billing/refund

The brown logo isnt a Dropbox one. My guess is you've enabled the Briefcase function in Windows: https://www.techmesto.com/how-to-enable-briefcase-feature-in-windows-10 This is not supported in Dropbox and Dropbox can only sync/use/work with files that are in its own directory. So to use them you need to move the files…

Hi @"CoastalClover" As long as you have everything stored locally on your device (i.e. nothing SmartSync'd and nothing in Selective Sync etc.) you should be able to do this easily. For safety what I'd suggest is: * Set up a new account with an email you've access to * Log out of Dropbox on the…

Are you using the most recent version from www.dropbox.com/downloading ?

Thats an error with the coding from SurvivalCraft2 I'm afraid - make sure you are using the most recent versions and if you are contact them for assistance. 

But thats my point - if you upgrade your account from Plus to Professional you automatically get an extra TB of space and then you add another one on which makes 4TB 🙂

Hi @"Qualitat Corp L" I'm afraid you cannot. You may be able to go to Professional and then add on a 1TB upgrade if its available, but, not sure thats rolled out to everybody yet.

If you've not accessed it since 2016 its almost certainly been deleted due to inactivity @"lloydmc " 😞 https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account

Just to explain how this works.... Dropbox restores things quickly back to the website/cloud - however, it then takes time (sometimes) to restore back to connected devices as that part is linked to how quick peoples internet connection is 🙂

@"lizettejonker" it means that at some point you had linked two accounts together. You'd have not noticed it unless you actively logged in to both accounts via the website. If everything is working as is dont worry 🙂

You can use it absolutely fine for that purpose. The only thing to be aware of is things like the support levels are based upon it not being a business - so dont expect super quick replies AND dont expect all the bells and whistles of the other plans. 

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through. 

@"davebeller" The simple point here is that they are not comparable - Backup is exactly that. It takes a snapshot of files and folders at set times and backs them up. You cannot then 'do things' with them like you can on normal plans (i.e. you cannot get links, edit, move them around etc.). They become almost an 'image'…

Hi @"menar" Unfortunately without access to either the device the code goes to, the emergency codes OR a device already logged in there is no way at all of getting the account back.

Yes they should see exactly what you see @"ID 1540981" 

They'd be able to click in to the folder like you can do on your own deleted files and folders and see names etc. before then restoring. One thing you could try is to see if it will let you permanently delete it: https://help.dropbox.com/files-folders/restore-delete/deleted-files. However, it is possible that the account…

Hi @"ID 1540981" Does it appear at www.dropbox.com/events? If so, yes, in theory they could as they could log in as you/see your files etc., however, they'd actively need to do that - it wouldnt be obvious to them otherwise i.e. it wont appear on any of their default pages

@"tess e" - you have approved it. There are multiple confirmations you need to go through to say it is going to do it. However, if you are anything like me then you'll often just click 'ok' and 'next'..... I was also burnt on this one!