Mark Super User II

Its now not just the cloud, however, its almost everything…. :( Email, PDF editing tools, Office tools etc. all are connected in some way!

All support is at https://www.dropbox.com/get_help but you need to do the chat bot first - it isnt helpful. I found it will ask a question, and if you say 'no' to not answer it, it doesn't do anything. But it does respond, after your questions to 'speak to agent' etc. However, the agents only work Monday through Friday.…

There isnt, no, sorry. Dropbox works on the files saved locally. So to get files on Dropbox they need to save locally and then upload. If they never make it to the disc its impossible they'll make it to Dropbox.

What does www.dropbox.com/account/plan show when you visit? Can you post a screenshot?

Yes I do. I literally have everything on here. Putting it bluntly, every single file storage solution (and email provider) scans and does something with your data - be that Google/Yahoo or Office to give targeted advertising or solutions like here, where it's more around providing services, which shows the most recently…

Its nothing to do with this error - the only people who can get phone support are paid for business users. This article, however, may help you remove and close the Team. Its likely that as you are in a Team somebody else is using the rest of the quota.

Dropbox though cannot do that - it simply doesnt have the capability to do so. Dropbox doesnt control the moving, copying or deletion of files. Thats all managed by the OS.

Which version of Dropbox are you using and what is the phones operating system?

Does this help at all?

Have you had a look at this page which shows you all connected devices and browsers?

They dont and wont see it. They only see your name. However, you may see it if you are clicking on it while logged in.

If you create a shared link then your email doesnt show. Your name, or rather what you say is your name in your account settings does, but thats it. You can test that yourself by creating a link and viewing it in incognito mode - if you view it while logged in it knows it is you and so shows extra things :)

I have a feeling you are stuck, unfortunately. The unlimited plans were phased out a long time ago, and time limited, according to this article. Plans have always been valid only if payment continued without interruption. My guess is that you will need to upgrade, even temporarily, to download and move elsewhere. However,…

What exactly is the error message? Could you post a screengrab?

I would also like to know if upgrading to a Professional plan could help in any way at this stage, or if that would only apply to future deletions. Unfortunately it isnt retroactive. So, as its over 30 days they arent recoverable now via Dropbox. Would they be stored anywhere else at all?

Please dont keep sending emails in to Support - every time you do you move yourself to the back of the queue. Unfortunately, all you can do is wait for Support to contact you, or try and upgrade at www.dropbox.com/plans for the account which is Admin - as without paying, there won't be a way of accessing the data.

For some reason, your sharing has been disabled - either due to malware/virus or DMCA take down notices (although this can be a false positive) or, much less likely, due to the wording on the error, because you've used too much bandwidth. Have a look at this article and contact Support for help to get the ban lifted.

Dropbox doesnt have the capability to do this - it is after all just a regular folder like any other on your machine. So, something else is at play. Does it still happen if Dropbox is shut? What about if add files from other directories?

If you go here, you can see your branding. It is not obvious (its taken me ages to work out!) but if you mouse over your logo at the top right of the box is an X you can click on to remove the logo, however, if yours is like mine (i.e. logo doesnt fill the whole rectangle) it shows the background as black meaning its…

Can you help me to recover it, please? Unfortunately, as it's over 30 days, it's not recoverable if you have a free account. Upgrading also will not change this. You can see all deleted files here. If it is still recoverable, it will show there.

I am the owner of the business and have paid for this account and I cannot access to move folders over and also delete permanently How are you paying? If its in a business account you have control over it - if you pay for somebody to have a personal account (i.e. Plus/Pro or Essentials) then you dont own it Im afraid, they…

This isnt possible I'm afraid. The whole sharing function is a bit confusing, I find, sadly.

If thats the case have you checked the sidebar symlink is going to the right place? Have you also checked that Dropbox is running without issues?

If you've paid twice you actually have 2 different accounts. If you are then being told you have not upgraded you have three accounts. Use this tool to look up the accounts and use THAT email to log in. Using www.dropbox.com/forgot if needed to get a password reset.

Dropbox replies can take a few working days - and they dont work weekends :)

I finally realized that they have been stored in my account in the deleted files / pix section Do you mean you deleted the files out of the Deleted section on Dropbox's website? If so that makes no difference I'm afraid, deleted files dont use up quota.

Thanks for checking, so, you have the files on your account. The regular files are everything you see at www.dropbox.com/home So somewhere on there are files larger than the quota. They are possibly inside a subfolder.

It is soooooooo much niceer than the old one! Well done to all of the team who managed to get this online and backup and running so quicky!

Have you looked at www.dropbox.com/backups to see if thats using space? That is usually the culprit. The website quota is never wrong I'm afraid so if it says you have used 5.64gb of space then somewhere you have

Have you looked at www.dropbox.com/backups to see if you have enabled that and that is using space?