Mark Super User II

Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account? No, Dropbox doesnt have download statistics I'm afraid. Also, just to be aware that Dropbox isnt a delivery system and so if you use too much bandwidth it will just stop the downloads.

Can you try clearing your cache and cookies? A 400 error is usually localised to the device you are using - if it were a Dropbox-wide error, this place would be overrun. Also, it may be quicker to download and install the desktop client to download locally everything in one go at www.dropbox.com/downloading.

Dropbox doesnt have a lifetime plan @diona. How did you purchase it? Where are you getting the error? Can you post some screenshots of it?

@Tamara29450 - I've posted on your other thread, I suspect for you the issue relates to the fact that Dropbox is not and never ever has been a CDN or hosting platform for websites. Previously when this has happened Dropbox have just cut the sites links off and stopped them working. I'm wondering if this is a way of putting…

The biggest issue here is that Dropbox isnt, and never ever has been, a hosting tool - and in fact they have in the past put measures in place to make sure it isnt being used for this. Dropbox is not a CDN or tool for hosting web pages. There probably isn't actually anything to fix/resolve here, as I suspect it could be…

Instead I permanently deleted several items I had already deleted, in order to "empty my trash". Deleted files dont use up quota, so, this will have had no impact on the error. I'm still not able to share files, with no further explanation. Have a look at this article.

Could that be it? FML, should I take this to the Microsoft help forums? It sounds like it possibly is, yes. Given there arent more posts here with the issue my guess is its something specific to your device. If it was a build issue this place would be overran with posts.

You need to give them the information you have - i.e. the email address that was linked to the account as a minimum. Or you can use https://help.dropbox.com/billing/find-credit-card-charge (which is from the help section)

What exactly is the error you are seeing or getting? If the account has been deleted for inactivity, then I'm afraid the data is not recoverable.

You need to contact support via www.dropbox.com/get_help and ask them to do that if you dont have access to the account or if you do just log on to the account and go to www.dropbox.com/cancel

What is www.dropbox.com/events showing? My worry is you are looking at the wrong account here. Note that if Dropbox delete the data I dont believe its actually restorable via Dropbox. Its deleted and its permanent.

Are you in the Slack channel? You could drop Jess a message there

The only people who can even possibly circumvent the log-in to email requirement are Support. Nobody here can. Its also worth pointing out that they may not be able to assist you, however, that is your only possibility of assistance.

That isnt anything to do with loosing access to your email, that isnt 2 factor security that is exactly what @Nancy said before: https://community.dropbox.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.dropbox.com%2Faccount-access%2Fone-time-code The only way to resolve is via www.dropbox.com/get_help using the…

Yes, however, not having access to the email doesnt stop you logging in. You just need the username and password to do so - the email address is almost irrelevent, unless as @Nancy has been asking it gives an error or asks for something. As you havent said what people cannot help you any further.

You almost certainly have 2 accounts then. One you have upgraded and one you are using. For the upgraded one have you used the lookup tool?

Have you checked at www.dropbox.com/backups ? That may have some space used. You should be able to restore the files once you are back under quota.

That is a question you'll need to ask the photographer themselves I'm afraid - it is them who has built this integration so its them which is setting this up and asking for those permissions. Unfortunately if it wants full access there is no way to change that yourself - that comes from the developer.

Have you tried clearing cache and cookies on the browsers? Do you have Dropbox installed on your machine? Does it work if you right-click on the folder and try 'Share' ?

Can you post a screenshot of www.dropbox.com/account/plan

Do you happen to have the ticket numbers? Unfortunately, it is unlikely they'll be able to regain access, but hopefully, payments can be stopped. Hopefully, if you have the numbers, somebody from Dropbox will see and pick this up tomorrow.

The forum isn't very intuitive. You need to click on 'All Replies' under the first post to see everything rather than just 'accepted answers'.

If a file is simply replaced within Dropbox then the initial link will be active but the file itself will be updated and changed while the link wont. The person who created the link can see the specific creation date here.

Im not sure it will work but have you looked at this article? It may help!

I'm having an issue with this version where on Tahoe 26.5 folders which should have a green tick as set to sync' offline are not displaying correctly and instead its a placeholder sort of image.

It's very unlikely you'll be able to, unfortunately. Have you had a look at this help article to see if it can support you? Also, how long ago did you last log in? If it were over 12 months, the account would have had the data wiped, which is unfortunately not reversible.

Hi @scoob What I will say is that when I used live chat it was not obvious that it was doing anything - in fact when I asked questions it attempted to answer but didnt and didnt give an option to say 'that doesnt help' etc. It may be worth trying again, sorry, or even just logging a ticket via email for help as they are…

Have a look over here :)

You wont be charged unless you have put a card on and actively upgraded. In terms of the file/folder has it been removed and you can no longer see it at www.dropbox.com/home? If so it will auto update quote shortly. If you are on a team it can take a few hours.

That sounds like an interesting fault!! Not one I've seen before either, out of interest which version of Dropbox are you running? I'm running 2.65 Tahoe without issues here.