Mark Super User II

There not anymore! Have a look at Dropbox Standard. They have lowered the number of Team Seat's required to 1, but, still giving the possibility of buying additional blocks of space.

Have you had a look at this page? If it says you are using Backups have a look here.

Red X means there is an error. So for some reason it isnt syncing. Mouse over the Dropbox icon at the bottom and click on 'Activity' or notifications to see if/what that is. If it says all is OK what is the Dropbox version? I wonder if its a bug of that build.

The only way you will know for sure is to log a ticket with support but they have said on here quite a few times that if you miss the emails and recovery window there is no recovery possible. The AI window can be a bit of a mare, so, try just typing in 'contact support' or similar. However, if the files are not showing at…

I have to use a "recovery code" to get into my account My guess here again is that you do then have 2FA on your account - given you have the recovery codes you only get these when 2FA is set up. I dont know if the attempts at logging in are being mistaken and blocking out the disabling of it maybe as a security tool or…

If its asking for a code its one of two things. Either you have 2 factor security set up on it, or, its the email security where it emails you a code. Have you checked at the Security Page to make sure that 2FA is set to off? If so check your email for the code.

I have moved this to https://community.dropbox.com/en/categories/dropbox-api-support-feedback as its more liklely to get a response :)

It's all empty. I didn't use the app in years, don't think it was linked to the cloud or anything The key bit here is 'don't think it was linked to the cloud' - as if thats the case Dropbox cannot help as, technically, to Dropbox your computer has never existed. What does https://www.dropbox.com/account/security show in…

The 'last 12 months' option only works if you have a recovery window that allows that. So, no, it wouldnt show up for you. One thing to check is you are on the right account - make sure you dont accidentally have multiple accounts and the files have been wiped from the other

If the deleted tab does not have anything to recover then I'm afraid it means they are no longer recoverable. Have you had a look at this link? Just to check you are looking in the right place? The other consideration (although you would see the files on the Deleted page if they were recoverable) is that you can only…

Dropbox doesnt download automatically or to SD cards on mobile devices I'm afraid. It doesnt 'sync' as such to mobiles. Setting to 'Offline access' only works on computers. You need to open the Dropbox app on your mobile, download the file, and then, if you wish, manually export it to the SD card. There is no automated way…

Previews are limited to zip files under 512mb so that would explain the first and last image. For downloading is your internet stable?

Now even tho I use the same account email information, nothing syncs or happens as in the past I think the biggest question is why? As if its an issue with the machine it wont work even if you use new details. My guess, based on your post, is that you have a free account and may have hit the 3 device limit. If so why dont…

I thought you'd already upgraded? You said you did that on Sunday.

What do you think, is it still possible to return my files? Reply to the email from Megan, but, usually no - the emails are very clear that if they are deleted its permanent. Plus, recovery on non-paid accounts only ever 30 days, this is way over that.

Have a try of an advanced reinstall.

I honestly had NO idea Dropbox did something like this. Dropbox for business has been around almost as long as their paid for plans. Honestly, why would someone want to give up the rights to their account??? Think of it the other way, why wouldnt a business owner want control and management over its employees accounts?…

As you said on your first post, unfortunately you agreed to join a Dropbox Business Plan. You are warned when doing this that you loose control of the acccount as it becames owned by the other party. They have then also deleted that, and agreed to it - they are warned lots of times before they do so that if they do it data…

Support isnt avaialable weekends I'm afraid. You need to wait for Hannah to return tomorrow to log the ticket with support. I dont work for Dropbox I'm afraid. However, I wouldnt hold out much hope, sorry. Dropbox have been very clear on here with others and in the help articles/emails that if you are over quota and ignore…

Has this to do with the problem I described in my first post? Yes almost certainly. If Dropbox is unable to sync it can just 'stop' syncing. Which means the files via route 1 (i.e. the website) arent the most up to date version of your files. First thing to try is to make sure all programs with files open are closed…

Dropbox will only email on the email address associated with an account. You need to free up space on that email. I will also add that deletions, once occurred, are permanent - the emails (even if you've not received them) do state that.

Are you sure you have changed the email on the account and not actually just accidentally set up a new account? What happens if you try and log in to the old email account using the old email and password?

When trying to join the share you should get an error saying how much quota you need. This is additional quota, not what you have. For example if you have 4gb of free space and the error says you need 2gb that means, in total you would need 6gb of free space.

Yes, but again, where. On here? The Dropbox software? The one people see on links etc.?

They upgraded plans include additional features not just additional quota. This makes them not very comparable.

Your username where? On what? We need way more information here I'm afraid

I think they've removed that option. But, if you go to www.dropbox.com/account/plan if you have the ability to it will show under "Add-ons"

If they dont appear on Events they arent recoverable. Which means they were either permanently deleted by a user, deleted by Dropbox due to you being over quota (after you downgraded, but after lots of warnings) OR you are on wrong account.

I have removed all emails as if not you will be massivley spammed. It is never a good idea to post emails on a public forum. In terms of not getting the space my guess is that they are on same network which can trigger spam detection issues. I assume each person installed on to a unique computer (as that is also a…

Are they on the same network? Or, using a device that has already had Dropbox installed?