Mark — Dropbox Community

How did you rename them and if it was on a computer did you give it time to sync? Do you have enough space on your account? Can you see them at http://www.dropbox.com/events

in I replaced some subfolders in a folder, but the subfolders are now empty. Comment by Mark March 12

steefff wrote:how can I change that I'm not the 'owner' and I have not to updrade? If you need read write access I'm afraid you cannot. All users within the share use up quota. If, however, you just need read only access ask for a shared link instead and leave the share.

in How can I access a shared folder without needing to upgrade? Comment by Mark March 12

Have you tried reinstalling the app? Its possible its out of date now and so cannot connect: http://www.dropbox.com/downloading

in Dropbox app won't run on PC which was idle for 4.5 months Comment by Mark March 11

Unfortunately yes, its very likely that you you've lost access. When you change the 2FA account you have to confirm the information to make sure that it worked. It isnt possible to do so without doing that. You are also forced to download backup codes when doing so via the website - and confirming you have done so. These…

in Lost 2FA access and no backup codes or phone number - Am I going to lose my account of 12+ years? Comment by Mark March 11

Danielik wrote:am sure that I did not upload 10GB to my Dropbox lately, and that I am still at ~90%. Dropbox's web page is accurate, it always is. But there are lots of user errors that mean it is very possible to do this without realising (https://www.dropbox.com/backup/all being the main one!). After all we often click…

in Unjustified increase of the size of my Dropbox Comment by Mark March 10

billermo wrote:If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier. Just to clarify phone support is only available for paid Business users. It doesnt work on a trial. Be careful phoning services online that say they are Dropbox as they…

in Dropbox is asking for a 6-digit code, but I don't see it in Hotmail. Comment by Mark March 10

dannywhistlindiesel wrote:One of my editors received this message. Isn't this against the whole point of dropbox and sharing files? Shared folders have ALWAYS used up quota (its one of the biggest complaints), so, my guess is this was a Team folder which was handled differently and from when they were only available to…

in I received an email about an upcoming change regarding my shared folders and quota - what is it? Comment by Mark March 9

cfairlie wrote:I'm dragging a Word doc from the Finder window into the Dropbox web folder in Chrome. Does that help? Do you have share access to the file? If you've been sent a read only link you wont be able to reupload your changes. Does the folder appear at http://www.dropbox.com/share for your?

in Unable to upload newer versions of files Comment by Mark March 9

Just as a heads up as well Dropbox often changes the way links are created and processed so these MAY stop working at any time - its happened a few times before and you can see those posts on here. Dropbox isnt a webhosting tool so dont expect it to always work as such.

in embed video (dl.. raw=1) does not work Comment by Mark March 5

Can you post a screen shot of what you see at http://www.dropbox.com/home and also http://www.dropbox.com/account/plan ?

in I keep getting messages saying I'm out of storage, but my files aren't that large. Comment by Mark March 1

Do you have enough quota to see them? http://www.dropbox.com/account/plan Also, do they appear online at http://www.dropbox.com/home or not? The image also helps as that Business Operations folder is not shared on the device that you got 'DBR / Business Operations' screenshot from - if you look the folder image is…

in Some folders are not available for syncing to my Dropbox folder in the sync options Comment by Mark March 1

JBAlt wrote:As I do the math, I have less than 1.5 GB of files, including the single shared folder. How are you working that out? As you dont have it installed anywhere there isnt an easy way to see that bar the Quota page I've already sent. So, somewhere on your account you have some large files. You can use this article…

in I keep getting messages saying I'm out of storage, but my files aren't that large. Comment by Mark March 1

Ive never ever known the space message to be wrong. What is http://www.dropbox.com/account/plan showing? Have you checked backups at http://www.dropbox.com/backups ? Any shares? Remember they use quota as well.

in I keep getting messages saying I'm out of storage, but my files aren't that large. Comment by Mark March 1

Have you checked you are on a recent version of Dropbox? Try a reinstall from http://www.dropbox.com/downloading

in Unable to sign in to Dropbox in MacBook Air Taskbar Comment by Mark March 1

What is http://www.dropbox.com/events showing? When you changed licence did they change your log on? If they did the files will be on your old account

in My recently edited Microsoft Excel files are suddenly missing. Comment by Mark February 28

Have a look at http://www.dropbox.com/support and see if it shows there.

in Referral sent to a friend marks as inelegible Comment by Mark February 28

To remove it you need to contact support or look at upgrading your plan (if you are free you get 20gb / day). However, if you are sharing LOTS of data then Dropbox probably isnt the best fit (paid get 200gb / day).

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 27

RareBreed wrote:Thank you for the info however we are unsure of how we've breached any rules as we've not shared any of our folders or files. If you have already shared files then people reusing then would count towards your bandwidth limits. Its also worth noting that the 24 bandwidth limit is a rolling one so it never…

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 27

RareBreed wrote:There was a problem. Please contact support for further assistance with removing your temporary ban. Have you removed a ban previously? You can also do so once. The ban should auto lift, usually, within 24 hours although each ban does get longer.

in Public links have been temporarily suspended for generating excessive traffic. Comment by Mark February 26

FrankGaz wrote:It would be great if a developer could hop on here and say ANYTHING that helps to explain why Dropbox would make such a stupid decision and why they are basically spewing garbage at their customers who are complaining about it. I dont work for Dropbox, sorry, but what I can say is that wont happen. All you…

in It's not ideal not being able to search for content using an exact phrase in Dropbox. Comment by Mark February 26

You need to log a ticket at http://www.dropbox.com/support The error states what the issue is - it isnt bandwidth its something thats shared which is against the TOS.

in My Dropbox links have been suspended, but I didn't receive any emails. Comment by Mark February 26

hhebbo wrote:As for account classification, we use industry standard approaches to categorize work accounts, but we hear you, domain classification isn’t perfect. If a domain has been misclassified, we ask that you reach out to our support team who can review the situation. I'm not impacted by this - I just disagree with…

in Users with business emails are forced to change their email addresses Comment by Mark February 25

vanzea wrote:Any changes I will be able to add more additionals TBs (for additional paymen) soon? Unlikely, I'm afraid - they've recently removed such options, sadly. vanzea wrote:Currently this seems like a missed business opportunity. I'd suggest upvoting ideas on this over at the Ideas | The Dropbox Community forum.

in Can I get more than 4TB of space for an individual Dropbox plan? Comment by Mark February 25

Do you see the files at http://www.dropbox.com/home ? Do you have enough quota? http://www.dropbox.com/account/plan ? You can restore files at https://help.dropbox.com/delete-restore What you are seeing is a common issue if you didnt have enough quota OR you didnt wait long enough for it to upload. Dropbox creates the…

in I changed computers and now my files are missing. How can I restore them? Comment by Mark February 25

aminos1 wrote:Thankd for your answer, i've tried an older version, And older version wont work, it needs to be a newer one

in I've connected Dropbox with CSEntry, but my apps don't appear. Comment by Mark February 25

Ian_Hein wrote:I would love to read the links documentation you posted the link to. The link I provided is only relevant if you have created links. If you dont have any they wont be anything at that link. Ian_Hein wrote:It is negligent to hide documentation describing the security of feature of the platform that non…

in Users with business emails are forced to change their email addresses Comment by Mark February 20

JayasriH wrote:Does it already exist? What am I missing? Is this what you are after? Dropbox Desktop Client Builds | The Dropbox Community

in Open Feedback to Dropbox Comment by Mark February 20

Sorry it hit the spam filters as it was your first post and you tagged people in it. I've unblocked it now

in New Thread Help Comment by Mark February 20

Ian_Hein wrote:If a link is shared could the files be accessed by anyone with the link? In theory yes.... but only if they have access to the link as it would be almost impossible to guess as its so long. You can also disable/delete links once you've finished with them at http://www.dropbox.com/links

in Users with business emails are forced to change their email addresses Comment by Mark February 20

hhebbo wrote:If you're using a Dropbox Basic account with a work email I find this a bit alarming if I'm honest and problematic. How do you decide what is a personal and what is a work email? For the company as well they may want to use free accounts which they then control access to via work emails (as they could reset…

in Users with business emails are forced to change their email addresses Comment by Mark February 20

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