Jay Dropbox Community Moderator

Hi @"rel2009", thanks for messaging the Community. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

HI @"jmcken", do you know approximately when you switched to the new version of the Dropbox desktop application for Windows, when the sync icons switched over to the new version?

Thanks for the info. I've forwarded this information to the appropriate team in order to investigate this matter further.

Hi @"Здравко", thanks for bringing this to our attention. Does this occur on multiple browsers, or just a specific browser? This will help me to assist further!

Hi @"waddlewomble", thanks for messaging the Community. We appreciate the information you've provided regarding the behavior you're experiencing on your device, and the steps you've taken so far. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter…

Hi @"dougkealey", thanks for posting today. Are you able to see any recent events on your account, or deleted files? Could you attach a screenshot showing what you see when you open the Dropbox home page? This will help me to assist further!

Hi @"BobbyP", as @"Rich" pointed out, the Dropbox mobile app wouldn't be compatible for older OSes. You would need to be running iOS 16.7.10 or higher in order to use the Dropbox mobile app. If you have any further queries, feel free to message back.

Hi @"zomb_killer", thanks for bringing this to our attention. Currently, there are no workaround for using older versions of the Dropbox mobile app on unsupported OSes. There might be some third party apps or services that could interface with Dropbox and your device, however, we wouldn't be able to provide any specific…

Are you creating an app using the Dropbox API, or the normal Dropbox desktop application?

There shouldn't be any differences in Terminal commands when you're running a newer version of Mac OS. Just note that if you have the Dropbox folder in a custom location that you amend the commands as noted at the bottom of the article.

Thanks for the update. In order to start from scratch again, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Do you have any other programs running on your machine that could be preventing the Dropbox extension from working?

Hi @"engirah", thanks for bringing this to our attention. Could you clarify what OS you're currently using, and what version of the Dropbox desktop application was running on your machine? Any other info or screenshots would be helpful!

Hi @"Seneca_83", I would recommend that you create a new thread on the Ideas forum, which my colleague @"Dell_Dropbox" suggested earlier, in order for your idea to be heard and voted on by others!

It should be at the bottom of the General settings which was linked previously. If you're not seeing the option there, could you take a screenshot of that section?

HI @"vanzeller", could you check if the Dropbox system extension is enabled on this page when logged into your Dropbox account?

The screenshot you showed me is the Dropbox site. The Dropbox desktop application should appear on the task bar or the menu bar depending on your OS.

Hi @"bizzytheginge", thanks for bringing this to our attention. Are you referring to the profile picture in the Dropbox desktop application, or on the Dropbox website when trying to view the Preferences? Any other info or screenshots would be helpful!

Hi @"Michael R.100", currently, the latest stable build is 240.4.8493, so there isn't a newer version out as yet. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Thanks for the details, @"MattEU", @"bbuttii", at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Do you have any other cloud providers running on your machine? Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?

Have you tried these steps to see if the icon is being hidden by Mac OS on the menu bar?

Hi @"EthanThePhoenix", could you clarify if you're single clicking the Dropbox icon in the menu bar to open the desktop app, in order to access the Preferences?

Thanks for the info. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"MattEU", you're viewing the Dropbox desktop app, and not the Dropbox folder in Finder, which is where you'll see the sync icons. Could you locate your Dropbox folder and see if the icons are visible?

Hi @"SamLake2026", thanks for messaging the Community. Could you clarify how downloading read-only files would be a security issue? Are you using the Dropbox API in order to access your Dropbox account? Any other info or screenshots would be helpful!

Hi @"JYoungCommercial", currently, there isn't an option to free up space with the online-only option on Linux OS. The selective sync option is still available, however, this would remove entire folders from your machine, and they will only be visible on the Dropbox site.

Hi @"Locmup", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"alexreinking", thanks for joining the Community. We appreciate this detailed information on the issue you experienced with the Dropbox desktop application on Linux. We take all feedback and comments into consideration when improving the Dropbox app and services. If you need any further assistance, please let me know!

Okay, so you're referring to the other cloud provider Box. What happens if you copy files from the Dropbox folder to another folder that isn't the Box folder?