Jay Dropbox Community Moderator

Thanks for the update, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Are you certain that the new users didn't create a Dropbox team for themselves somehow? Could you confirm that you're following the steps in this article? What plan do you see according to this page?

Hi @"Ollie J.", thanks for taking the time to message us! Currently, there isn't a faster method to do what you're asking. As your music library is rather large, this would mean that there are a lot of files and folders that need to be indexed by the Dropbox desktop application. This will take extremely low bandwidth when…

HI @"gvi", just for clarification, when you say you're moving files from Dropbox onto your Box (which I gather is the name of your machine), are you moving the files from the Dropbox folder directly to another folder outside of the Dropbox folder? Are you using Windows Explorer when moving the file? 

Hi @"lpvmc", what options do you get when you click on 'Not now' on the bottom right?

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

From what I can see, there hasn't been any change on our end. Are you able to access the raw=1 link normally on your computer? If so, then it could be related to the TV itself, that it isn't able to read those links any more.

Hi @"MichaelBokes", what options do you get when clicking the ellipsis (...) next to the backup with 'Needs review' on it? A screenshot of this would help greatly!

Hi @"WoohooJeny", thanks for messaging the Community! If your files are already syncing to your Dropbox folder, you can move them out of the Dropbox folder. This would keep the files on your computer, and at the same time delete them from your Dropbox account online. If you need any further assistance, please let me know!

Hi @"SC A.", thanks for messaging the Community. Currently, it isn't possible to change the default of the Dropbox mobile app to direct you to Files instead of Home. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services!

Hi @"deco10", thanks for posting today. Currently, there haven't been any changes to how the Dropbox site handles shared links. Are you able to create a different shared link with the same xml file to see if this helps? Keep me updated with any progress!

Hi @"Christos K.", @"scarbosheep", @"bdmoakley", I've sent you separate emails, please could you reply to them when you get a chance?

Hi @"likerfoxl", @"dvryltsov", I've sent you both separate emails, please could you reply to them when you get a chance?

No worries, I'm glad to hear that you were able to resolve this issue. If you have any further queries, feel free to message back.

There are two methods to do so, depending on your current folder structure, I'll give the first example here. * Create a shared folder on the Plus account from the Dropbox site. * Invite the Basic account to the shared folder. * On your computer, move all the Basic files and folders into that folder. This is assuming you…

Hi @"aloom127", you can reconnect an existing Dropbox folder by performing an advanced reinstallation of the Dropbox desktop application, and following the last steps in this article to link your old Dropbox folder

Hi @"Calle3400", thanks for bringing this to our attention. Could you confirm the amount of quota you have on your account, and how much is being used up on this page? This will help me to assist further!

Hi @"sg_artist", thanks for the update on this matter and that it resolved your issue. Enjoy your week ahead!

Hi @"AS210", thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @"Ruud-J", currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. The payment has to remain associated with the account that was upgraded.

Hi @"Edward_L323", thanks for messaging the Community! What happens when you attempt to preview the image in full screen on your Android phone? Do you get an error message, or does it simply not load correctly? Any other info or screenshots would be helpful!

Hi @"FredKoch", thanks for bringing this to our attention. I can understand your frustration regarding the Dropbox desktop application freezing when it comes to indexing files. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"MikeHenderson", thanks for contacting us. We appreciate the feedback on this matter with the Send for Signature on the Dropbox site. We take all comments into consideration when improving the Dropbox site and services.

Thanks for the info. I was going to contact you via email, but I can see that you're already in contact with a support agent. They should be able to assist you from there on regarding this matter.

Are you able to edit the tags using VLC itself, as that feature is available in that software? Does it occur for any MP3 file in the Dropbox folder, or just those located in certain folders?

The default amount is the 2 GB you receive when you create a new Dropbox Basic account. 

Hi @"Macalin sharaf", thanks for posting today. What issues are you experiencing when uploading to your Dropbox account? Do you have enough free quota on your account according to this page? This will help me to assist further!

I use MP3tag and have tested it with an MP3 file in the Dropbox folder, and it allowed the file to be edited with no issue. Do you have any other music app open at the same time while editing the tags on the files?

Hi @"dktwp", thanks for providing these details. Did you receive any email from Dropbox regarding the pausing of your shared links? This will help me to assist further!

Hi @"KitsuneHeart", thanks for messaging the Community! Just for confirmation, as you said you uninstalled the Dropbox desktop application, could you try quitting the desktop app instead and then try editing the metadata to see if this helps? Keep me updated with any progress!