Hannah Dropbox Community Moderator

Hey @"Vtech", thanks for posting you question today! We haven't actually had any reports of any issues with iOS 26 so far. If you come across any issues or anything that looks off, though, do let us know! Thanks again!

Gotcha, @"Vae Victis", I've passed your comments along to the ticket and raised its priority, so you'll be getting a reply from the agent working on your case very soon.

Hey @"Treguard", thanks for sharing what you did to resolve this issue! I'll make sure to pass this along to the team. Is it possible that this is causing the issue for you as well, @"Vae Victis"? Or do you perhaps have iCloud installed on the computer in question?

Hey @"bgpictures", I just wanted to check in and ask if the steps Megan gave you helped or if you're still having this issue. Let me know!

Hey @"jlsdyoung23", I completely understand where you're coming from. I see your ticket's priority is already raised, but I passed your feedback along to our team and hopefully your issue will get resolved really soon. Let us know if you need anything else.

Hey @"laurabuskirk ", I just took a look at your ticket and I see it's closed, so we can't reopen it, however, I sent you a new ticket and we'll continue there. Thanks!

Hi there, @"fabidjano", thanks for your question! At the moment, there's no specific plan to bring End-to-end encryption to our smaller plans, however, we really appreciate you taking the time to post about it. It's really important for us to get your opinion on these things, so I've made sure to pass your comments and…

Thanks for the update here, @"monoman". Would you mind using our selective sync feature to reduce the number of folders/files in your Dropbox folder and letting us know if that helps at all?

Hmm, not sure if that might be the case here. Do you perhaps have any other apps that might be interfering, like an antivirus, VPN, firewall, etc.?

Hey @"Treguard", sorry to see that you're also having the same issue here. Do you perhaps have iCloud installed on your computer?

Hey @"Jad Nassar", can you also ask them to make sure that they've verified their Dropbox email address?

Thanks for the update and the screenshots. Can you please try these steps to see if they help?

Thanks for your continuous efforts here, @"nraihani". Can you take a look at this and check those parameters, to make sure everything is setup correctly? That whole article has some very useful info in general, so you might want to take a look at everything there to make sure everything is covered.

Hey @"workrobot", since you were already in touch with our support team and our support specialists, there's not much else that can be done on the Community side, however, I'm glad to see on your ticket that your main issue was resolved! If you need anything else, please don't hesitate to let us know. Have a great day!

Thanks for the update, @"ned666", and for sharing what fixed it for you. If you come across any issues again, don't hesitate to let us know!

Thanks for the update, @"nraihani"! Just to clarify again, are you updating the files in question from dropbox.com or your iMac, but then they don't sync to your MacBook, even though the app says that it's "up to date"? Also, regarding the file in the screenshot, what happened exactly? Was it edited on another device and…

Thanks for the update here, @"LondonTraveller67"! I'm very glad to see that the issue was resolved. If you come across any other issues, just give us a shout. Have a great day!

Thanks for the update, @"sc0ttkclark". If you do come across an issue again, please don't hesitate to let us know.

Hey @"nraihani", thanks for bringing this to our attention. I think I'm not 100% clear on what the issue is, so can you please clarify the following? the app will show files synced to the cloud and says 'everything is up to date' but will not then sync those same files to my local folder on the macbook Do you mean that you…

Hey @"Hoa Mai", thanks for bringing this to our attention. Can you give us a bit more info as to why you cannot sign in to the Dropbox desktop app? Are you getting some kind of error message? What isn't working exactly? If you could send us a screenshot of any error that you're getting, it would greatly help us as well.…

Hey @"lament", thanks for the update and the screenshots. Is the drive partitioned by any chance? In any case, can you please follow these steps and then click on the "choose folders" option to make sure that all your folders are checked and selected for backup? As for you @"Tiffanycrea", happy to see that you managed to…

Thanks for keeping us updated, @"JRA-1223", I'm glad to see your issue was resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Thanks for the update, @"LondonTraveller67"! Would it be possible to send me a couple of screenshots, showing the steps you're following and the error message as well, so we can have a visual, please?

Hi there, @"LondonTraveller67", thanks for bringing this to our attention. Can you please clarify where you're trying to drag and drop your files? Are you dropping them to the small Dropbox icon in your menu bar at the top of your screen or the Dropbox icon in your dock at the bottom of your screen? What happens when you…

Hey Chris, thanks for the update here. This icon is related to our 'offlining' feature, which allows you to access files on the Dropbox app while not connected to the internet. If you need the Camera Uploads folder to be available offline, I'd suggest making the files in it available offline one by one and in batches, to…

A refund usually takes about 3-5 business days, @"Adminhb1", so it should return to you by the end of the week, give or take.

Hey @"Kyle Ng", thanks for the nudge here. Can you please follow the steps here to access your Dropbox application preferences and let us know if you can find the toggle?

Thanks for your patience so far, @"DropStar". Just to address some of the posts you've made during the weekend, I'm afraid that it's hard to say with absolute certainty what might have happened, if we are to assume that the behavior is totally unexpected. For context, this change happens automatically when the files are…

Hi there, @"Adminhb1", thanks for reaching out to our Community. When did you join the Dropbox team, which cancelled your Plus subscription? If it was during the weekend, it would make sense if the money hasn't returned to your account yet, but it should happen soon, now that the new week has started. As for your plan, I'm…

Thanks for bringing this to our attention, @"Chris W.25". Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps? If not, try restarting the device itself and let us know how it goes. Thanks!