Hannah Dropbox Community Moderator

Hi from me as well, @"Shauna1316". And thanks for the ticket number. I passed your comments along to the team and raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible. I hope this helps!

Hey @"langconf", thanks for joining our Community. I looked up your ticket (thanks for the number) and added your comments there for our team to review. I've also raised the priority of your ticket, so the agent working on your case will get back to you the soonest possible. I hope this helps!

Thanks for taking the time to share your thoughts on this, @"skiibum", I totally understand where you're coming from. I'll make sure that the team knows how you feel as well. Let us know if you need anything else.

Thanks for the update and the additional info here, @"Photo O.". Please get back to us when you have more info on what Jay suggested and we'll go from there!

Thanks for letting us know about this, @"Lorrije". To check which account the payments are for, can you please go to this page to provide your billing info and see which email address is linked to the paid account? Is it the same email address your Basic free account uses? In the meantime, I looked up your ticket and I can…

Hi there, @"MalcolmGillott", thanks for bringing this to our attention. Can you let me know the exact version number of the Dropbox app that is giving you this behavior? Have you uninstalled-reinstalled the app to see if it helps at all? Thanks in advance!

Thanks for the update, @"requiredname". To investigate this a bit further, I just sent you an email, so we'll continue there. Cheers!

Hey @"requiredname", thanks for bringing this to our attention. This can definitely be very frustrating, so let's see what we can find out. I understand the initial issue is that you can't open the Dropbox app; can you let me know more about that? Are you getting any error messages? Also, regarding uninstalling the app,…

Thanks for the update, @"jfreeman". That error leads me to believe that it does have something to do with your antivirus or some other kind of security program, like perhaps a VPN or firewall? If you have any of those, can you temporarily disable them, to see if it helps?

Hi there, @"Kismuntr", is the syncing still stuck like that? Also, how many files do you currently have in your Dropbox folder?

Hey @"ericdou", thanks for the update here. I'd suggest taking a look at this FAQs page, with some info about referrals, common causes of the issue you're facing and possible fixes. Let me know if it helps.

Hey @"jfreeman", thanks for bringing this to our attention. Can you please click on the link (.txt file) at the bottom of the error window and send me a copy or a screenshot of that error log, so I can take a closer look? Thanks in advance!

Hi there, @"Edparrish", thanks for joining our Community and sorry to hear about your folders. Were these folders shared with others or only accessed by you? Can you take a look at your deleted files page, your events page and your shared page (if they're shared), to see if you can locate them? Let me know what you find.

Hi there, @"clear554", thanks for posting to the Dropbox Community! The truth here is that when you add a shared folder to your account, the folder will take up space in your account as well, not just the owner's. Since you only need view/download access, though, the owner of the folder can send you a "view-only" link…

Thanks for posting here, @"Larry95", and sorry to see that you're having an issue with this. Can you give us a bit more info on the issue, for example, what error message your folder members are getting? A screenshot would also be really helpful, if you can get one. Or do they not even see an "upload" button when accessing…

Hey @"Suzana2", just wanted to touch base with you and see if you're still having an issue with this!

Hi from me as well, @"JonR"! Before you paused syncing, was your local Dropbox folder showing the exact same files as your online account? And was the Dropbox app syncing as normal? Also, I was wondering why you paused syncing in the first place. In any case, though, the app will need to sync the deletions you made while…

Hey @"freedomlife54"! I'm just checking in to see if you still have questions, or if you're all sorted. Let me know!

Sorry to see that you're having this issue, @"Ganzy". Can you take a look at this article which includes the reasons why someone might be experiencing this, to see if any of them could be possible in your case?

Thanks for the ticket number, Chelsea! I passed your comments along to the team and raised the priority of your ticket, so that your issue will be handled the soonest possible.

Hey @"spriestman", thanks for posting your question to the Dropbox Community. From what I was able to find online, Dashlane is a password manager platform, however, it's not associated with Dropbox Passwords. If you have your passwords saved in Dashlane, they won't be affected by the discontinuation of Dropbox Passwords.…

Hi again, Tom! So, just to confirm, since you managed to sign in, is your issue now resolved? Keep in mind that a Dropbox account can only be associated with one email address; if you managed to sign in with your Gmail address, then your Dropbox account is associated with that. Regarding your Comcast address, could it be…

Hey @"PipoGialluisi", did you have a chance to check out Megan's reply above? Was your issue resolved? Just checking in!

Hey @"jasfoto", are you still having issues with this? Just checking in!

Hey @"VickiK3275", I'm just checking in to see if you're still having issues with this. If so, make sure to reply to Walter's questions above, so we can continue troubleshooting. If you were able to resolve this, do let us know!

Hey @"tomdozier", sorry to see that you're having an issue accessing your account. The thing here is that when you try to sign in with an email address and are prompted to sign up for a new Dropbox account, it means that there's no account associated with that email address, so the page prompts you to sign up. Isn't that…

Hey @"PaulDb", thanks for the update and apologies for the delay here. I just sent you an email, so we can take a closer look into your issue internally. Thanks.

Hey @"Chelsea2", thanks for bringing this to our attention. Can you please send me your ticket number, so I can locate the communication? Thanks in advance!

Thanks for your reply, @"aayjay". We really appreciate your feedback on this. I went ahead and passed your comments along to our team about this and if you need anything else, please let us know.

Hey @"aayjay", thanks for bringing this to our attention. I moved your post to a thread of its own, so we can focus on your issue better. I understand that it can be frustrating, so let's see what we can find. Since you originally posted under the Security and Permissions FAQs page, I'm assuming you tried all the…