Hannah Dropbox Community Moderator

Thanks for the update here, @"staysee". I'm glad to see that you were able to resolve this issue. If the error comes back or if you have any other issues, please don't hesitate to let us know. Have a great week ahead!

Thanks for joining the Dropbox Community, @"Coromandel2025". Just so we can get a visual too, can you send us a screenshot of what you see on your end when you open the Passwords extension on your browser? Of course, please make sure to edit out any personal/sensitive info before uploading the screenshot. Also, if you…

Hi there, @"Bpcnc2", thanks for posting your query to the Dropbox Community! Creating and sharing a link to the actual folder containing all the files would definitely be easier for you. The link will give access to all files in the folder, to anyone who has access to the link. If everyone having access to everything is a…

Hey @"JimJinNJ", thanks for bringing this to our attention. Have you tried restarting your computer after noticing this behavior? If you quit the Dropbox app and restart it, does this behavior persist? And if you open your file explorer and try to open your Dropbox folder from there, does it open? Let me know what you find!

Hey @"lament", thanks for letting us know about this. I appreciate the screenshots as well, so let's see what we can find out. Have you tried restarting the Dropbox app or your computer ever since this started happening? To restart the app, quit and then relaunch it from your Applications folder. Let me know if that helps.

Thanks for bringing this to our attention, @"PH80". Are you still having this issue? If so, I'd like to give you some context on how the app works in this case. Since your computer's OS was updated, the app might have needed to perform a re-index of your files. If you have other apps that also begin to run when your…

Thanks for the reply, @"DropStar"! Assuming that the new drive meets the Dropbox app's system requirements, the most efficient way to move the Dropbox folder from one drive to another would be through the steps my colleague provided. This process doesn't require the renaming of the drive. I'm assuming you wanted to change…

Sorry to hear about this issue, @"staysee". Are you trying to install the Dropbox desktop app on a home network or a corporate network? Can you try these steps to perform an advanced reinstall of the app and see if it helps? Keep me posted.

Thank you so much for your kind words, @"Shimaeaga"! I'm very glad your issue was resolved and I did pass your feedback to our team as well, regarding the info provided across our supported languages. If you need anything else, don't hesitate to reach out again. Have a great weekend! :)

Not a problem, @"Shimaeaga", I understand how these things can be. We're here if you need anything else. Have a great day!

Thanks for your update once again, @"Shimaeaga", I completely understand how stressful this can be. Since your ticket is with our specialists, I would suggest just keeping an eye on the email chain for any updates from the team. I've passed your comments along to them as well and raised the priority of your ticket and…

Hey @"DReese", thanks for joining us here on the Dropbox Community! Would you mind clarifying what you mean when you say that the aliases aren't working properly? Are you getting some kind of error message? If you could send us any screenshots of the behavior/issue, it would be great for us to have a visual. Also, can you…

I understand, this can be frustrating for sure. I'd suggest checking out this page with info on how to contact Outlook for support from within the Outlook app or checking out their Community for related articles. Do let us know what you come up with!

Thanks for the nudge here, @"Yuttivon". I've actually just sent you an email, so we can investigate that a bit further internally. Just reply to my email when you have a minute. Thanks!

Thanks for keeping me updated! The 30-day recovery window has to do with file deletions and file recovery while the account owning the files is still active. And just to confirm, are you able to access and edit the files through the "can edit" link while not logged in to any Dropbox account? That shouldn't be possible, as…

Hey @"adschepps", I hope it's okay for me to jump in here. Is this behavior new? And if so, when did you first notice it? Keep in mind that if this is what you see within the Outlook app, it might be worth checking with Microsoft support, to see if there's something going on on their end.

Thanks for the update, @"Shimaeaga"! Hmm, in that case, it's possible that the account is not deleted. Can you open a different browser or a private browsing window and try to sign in (not sign up or create an account) to see if you get an error message?

Thanks for reaching out to us, @"Shimaeaga", and thanks for the question! If you delete your Dropbox account, all your shared links along with all your files and folders will be deleted immediately. I hope this clarifies things, but if you have any more questions, let me know. Cheers!

Thanks for that, @"AceJackson". We understand where you're coming from and we really appreciate your feedback on this. I've passed your comments along to our team and if you need anything else, please let us know.

Thanks for the update, Sarah! Did you try to rename the files to add the extension and see if the preview works after that? You'll basically need to keep the name and just add the ".jpg" or ".png" at the end. You'll find the exact steps here.

Hey @"M1000 ..", I hope it's okay for me to jump in here as well. So, from what I can tell from your screenshots, it looks like you have lots of shortcuts of files and apps in your Dropbox folder. These are basically just pointers in Windows that point to the original files. The Dropbox app can't follow these links, so…

I understand, @"lin20250902", no worries, we'll get to the bottom of this. But can you give me a bit more info on the steps you're following to do this? Are you perhaps using some kind of API to download or share the files?

I understand your frustration, @"gwencrawford". I've passed your feedback along to the team and in the meantime, please keep a close eye on the email chain.

Hey everyone, thanks for your posts! The temporary issue with our website does appear to be resolved and you can keep an eye on our status page for any updates, in case you come across it again. Sorry for any inconvenience this might have caused. Let us know if you have any questions.

Hey @"jalford2025" and @"Wilderness P", thanks for alerting us to this. We were indeed having an issue with the Dropbox website, however it now seems to be resolved. You can check our status page for the latest updates. Apologies for the inconvenience and if you need anything else, let us know. Thanks.

Hey @"pb5558", thanks for your post today. Is it possible that you have any backup files or shared folders that are taking up your space? Let me know what you find!

Thanks for the update here. Just to confirm, the account you created is just a Basic free account, right? You didn't create any kind of trial for any other plan? Also, did the admin resend you the invite? If they did and you still didn't receive the email, have them delete the invitation and resend it anew. Lastly, please…

Got it, thanks, Sarah! If what I mentioned is not the issue in your case, please also send me a screenshot of the error, so that we can investigate further.

Hi from me as well, @"lin20250902". Can you please clarify what you're trying to do? Are you trying to download files from shared links that someone else sent you? Or are you trying to download files from your own Dropbox account? If so, can you go to this page to locate the files and download them from there?

Sure thing, apologies if I wasn't clear! Basically, each user that receives a referral invite link, needs to install the Dropbox desktop app on their computer and sign in with the email address that was invited. If it's all been done on the same network, that could also be a reason for the ineligibility. You can see more…