Hannah Dropbox Community Moderator

Thanks for the screenshot, @"Michar". And just to confirm, you can create and share links to your other files from the website, right? It's just this file giving you trouble?

Hey @"nurbaiti", thanks for posting your question. These limits are indeed daily. You can see more info in this article from our Help Center. Let me know if you have more questions.

Hi there, @"louisxyz", thanks for joining the Dropbox Community! Please note that while it is possible for Mac computers to turn off the Dropbox context menu items, it's definitely not recommended. Turning off the Dropbox Finder extension also means that you'd be turning off the icon overlays on your Dropbox files (green…

Thanks for the update, Sheena! When you say downloaded, are you talking about files downloaded from the website or synced through the desktop app? Do you have a copy of those downloaded versions that are working? And if so, can you upload one of them to your Dropbox account, as a test, and let me know if you have the same…

Hey @"PhilipeE", did you create this Paper doc? And what options do you see after following Nancy's steps?

Hi there, @"agregory_unidata", no worries, I just sent you an email, so we can investigate this further. See you there!

Hey @"lpvmc", can you send us a screenshot of that message, so we can have a visual? Just make sure to hide any personal info, like names and email addresses.

Thanks for taking the time to post to our Community, @"linia". Let's see what we can find out about this. Regarding the deleted files, they don't take up space in your account, so permanently deleting them wouldn't free up any extra space. Now, since all the sizes of the folders in your screenshot show the > (bigger than)…

Hey @"gvi", thanks for joining our Community! Let's see what we can find out about this. Are the files you're moving set to 'online-only' or 'available offline'? If they're online-only, first switch them to available offline and then try to move them again, to see if that makes a difference. If not, please send me a…

Hi there, @"Arpher", thanks for posting your question to our Community! From what I can understand from the screenshot you posted, you had a 100 GB promotion from your Acer device. These promos, though, only last for a specific amount of time; this one lasts 12 months. So, this message indicates that the promo expired. I…

That's great news, Edward! I'm happy to hear that it was resolved. :) Unfortunately, since we're on a public forum, we're not able to look into the backend of why that might have happened, so we don't really have much insight on that. Potentially there could have been an issue with the installation, but in any case, I'm…

Hey @"travisparker9173", are you also having this issue? Have you tried any of the troubleshooting steps in this thread?

Awesome, I just emailed you and I'll see you there!

Thanks for your feedback here, @"joehanna". Can I ask, if you simply quit the Dropbox app, does the issue persist with the app closed?

Hi there, @"Pinkbuggles", thanks for posting to the Dropbox Community. This is a strange issue indeed, and to be honest upgrading to a team account or sharing a folder would not alter your files in any way. Are you able to preview the videos on our website? And if so, do they have their audio there? If not, have you tried…

Hey @"dantheman88", thanks for bringing this to our attention. Can you let me know which internet service provider you're using? As for not being able to contact our support team from your Dropbox Plus account, can you let me know more? Are you getting some kind of error or do you not get the option on this page at all?…

Hi from me as well, @"SandyWilson"! Just wanted to confirm something; when this error appears, are you opening files that are set to online-only or are they available offline? If they're online-only, can you first switch them to available offline and then try to open them again to see if the issue persists?

I see, thanks for clarifying, @"dim2333". Can I send you an email to investigate this further?

Welcome to our Community, @"Luciacordeyro". So sorry to hear about your grandfather.. Let's see what we can find. I want to start by saying that, unfortunately, if a link was deleted, then it cannot be recovered. However, do you know who originally created this link? Was it created by you, from your account or from your…

Thanks for checking! If you see backup files on that page, it means that these take up space in your account, so if you delete them, your space should be freed up. You can check your account's space usage here, to be sure. I hope this helps and if you need anything else, @"izuminka91", let me know!

Hi from me as well, @"dim2333". Do you have any pending Android OS updates? I see you're on 12 at the moment, but if you're having this issue with other apps as well, it could point to an outdated OS issue.

Sorry to hear that, @"MilJoh". Are you trying to do this from your phone or from a computer browser? Can you send me a screenshot of the options you see when you try to delete your backup files?

Thanks for checking, @"EvertA". Since we cannot reproduce this on our end, I just sent you an email, to investigate it further. See you there!

Hey @"EvertA", thanks for the nudge here and sorry to see that you're having this issue. When hovering over the column headers line (the line with the "name", "modified" and "size" options) with your mouse, do the column separators appear for you? You should be able to adjust the width of each column with those separators.…

Hey @"Edward_L323", thanks for your update here. Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps? If not, uninstall it and then reinstall it and let us know what happens.

We do appreciate your feedback on this, @"waldalla". I've made sure to pass your comments along to our team. If you have any more questions, let us know.

Sorry to hear that, @"aloom127". Are you still having this issue? If so, would you mind sharing some more info? For example, what exact steps did you follow to get to where you are? Any screenshots better explaining the issue, would also be very welcome. Thanks!

Thanks for joining the Dropbox Community, @"accessrobyn". Let's see what we can find out about this! Would you mind sending me a screenshot of your usage as shown in the mobile app? Just make sure to edit out any personal info. Also, what does this page in your account settings show? Can you send me a screenshot of that as…

Welcome to our Community, @"Colin2548". I completely understand where you're coming from, so let's see what we can find out. Is it possible that you have backup files or shared folders taking up your space? Check the pages I hyperlinked and let me know what you find. Thanks!

Hi there, @"Thien_VPLSTT", thanks for your post! I see from your screenshot that you created your link for viewing, so now once you've applied your preferred permissions and copied the link, all you have to do is paste it somewhere your recipients will find it. That could be an email, a text message, etc. Basically, once…