Hannah Dropbox Community Moderator

Hi there, @"Takkero", thanks for your post here. Let me start by saying that I completely understand how you feel; it's very frustrating to not be able to share your files, so thanks for taking the time to give us your feedback. I was able to locate your ticket with our specialists and I can see that they've addressed your…

Hey @"haydergaza", I understand your frustration. I do see, however, that your issue has already been resolved. Let us know if you need anything else.

Hi there, @"FuentesMicDrop", thanks for posting your question. Would you mind giving me a bit more info on the situation? I understand that you mistakenly enabled the Camera Uploads feature for your personal device, which you can disable by following the steps here. However, where were the photos uploaded to? Is it a…

Welcome to our Community, @"JustAsking25". Let me start by saying that everything you mentioned that you read online is correct. There's no automatic way to back up your Dropbox folder somewhere else, you can only do it manually in the ways you described in your post. Perhaps you can look for some kind of third party app…

Hi from me as well, @"bnevin". May I ask why you didn't delete this folder?

Thanks for taking the time to post on our Community, @"sudonathan". We appreciate your feedback on the icon overlays for files in explorer. I've made sure to personally pass your comments along to our team. If you need anything else, or have any issues, please let us know.

Were you ever able to access and edit the missing info through the Dropbox website (Excel for the web)? Or have you only been editing the file through your local Dropbox folder?

Hi there, @"Thingy", thanks for your update on this. From what I can see on from your screenshot, there's a little "X" button at the top right corner of this notification; if you click it, does the notification go away? And are you allowed to access/download/delete your files after that? You definitely wouldn't be forced…

Thanks for the reply, Violeta. Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has. So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered. I hope this clarifies…

Hi there, @"deanv", thanks for reaching out to us. I'm afraid that if the versions of the file you're looking for, are not in the file's version history, then there's no way to find them through Dropbox. It basically means that these edits were never saved and synced, so they wouldn't be available. How have you been…

Hi there, @"ChristosP", welcome to our Community! Would you mind clarifying what kind of photos and videos are getting uploaded to your Dropbox account? You mentioned they're from your desktop, are you referring to screenshots and screen recordings you take on your computer? If not, is it possible that you turned on our…

Hey everyone, this issue appears to be resolved! Let us know if you're still having problems.

Perfect, thanks for keeping us updated, @"Berke Mert"! I'm happy to see that the issue seems to be resolved and if you come across any other issues or if it returns, let us know. Have a great day!

Hey everyone, thanks for the nudges here - our team is aware of the issue. This thread, which is about the same issue was just updated. Make sure to keep an eye on it for any new updates from the team.

Hey everyone, thanks for taking the time to let us know about this issue. The team is aware of the problem and are working on a fix as we speak. We'll make sure to update this thread when we know more. Apologies for any inconvenience this might have caused.

Hey @"Texana", thanks for letting us know about this issue. Since it's an issue that's related to our website, can you please follow the troubleshooting steps in this article, to see if they help? Let me know how it goes.

Thanks for the update, Nathan. In this case, can you try these steps for an advanced reinstall of the app and let me know how it goes?

Hi there, @"antonello1955", thanks for bringing this to our attention. Can you please take a look at this page and let us know if your device follows the minimum requirements for the Dropbox app to work? If you could send us a screenshot of the error as well, it would be really helpful. Thanks in advance!

Hey @"nathanrogers", thanks for bringing this to our attention. If you haven't already, can you please restart the device and then reinstall the Dropbox app from this link? Let me know if that helps.

Thanks for the additional info and screenshots, @"antozanini". I've gone ahead and sent you an email, so we can take a closer look at this with our team. Just get back to me when you have a moment. Thanks.

Hi again, Violeta! I think what Mark was asking, is if you're still able to see your other files in the account or if there are no files in the account at all. As for your events, you should be able to see them on this page, however, keep in mind that really old ones won't appear in the list.

Sorry to see that you're having an issue with this feature, @"Bonnie K.4". Would you mind sending me a screenshot of the setting for new files added to your account from the "sync" tab in your Dropbox app preferences and a screenshot of how your files appear in the Dropbox folder? Which version of the Dropbox app are you…

Hi there, @"sali_CPH". Are you still having this issue? Did you manage to change your 2-factor authentication number? If you're still having this issue, make sure to try from a different browser or even a different internet connection, if possible. Let me know how it goes.

Hey @"Berke Mert", I think Megan was referring to the following steps: * Open System Preferences. * Click Security and Privacy. * Click the Privacy tab. * Click Files and Folders. * Uncheck the box next to Removable Volumes under Dropbox. Can you try them and let us know what happens? As for you @"kooho", did you mean to…

Thanks for the reply, @"antozanini"! Would you mind attaching the screenshots themselves to your next reply, from the camera icon under the reply box? If you're not able to attach the files from that button, try copy-pasting them into the reply box.

Hi there, @"gunrunnerjohn", thanks for joining the Dropbox Community! Just to confirm I have this right, you're plugging your phone into your computer to upload your photos through the Dropbox desktop app, correct? Since you mentioned that the sync status of the app is "up to date", if you add a test file to your local…

Hey @"antozanini", thanks for bringing this to our attention. Can you please send me a couple screenshots showing this issue, so we can have a visual? Are you having this issue with other browsers as well as private browsing windows? Let me know and we'll go from there.

Hi there, @"Clonehead", thanks for posting to the Dropbox Community. Let's get right to it! Usually, when this happens, people seem to have a second Dropbox account that they don't remember having. Since you're paying by credit card, can you please use this link to look up the payment info, to see the email address linked…

Hi there, @"Monnakkies", thanks for reaching out to us. Would you mind clarifying what kind of feature you're looking for? If you're looking to check the size of your files and folders on the Dropbox website, you can follow these steps. But if it's something else you're after, please provide me with some more details about…

Hi there, @"FranciscoLagos". Are you on a Basic, Plus, or Family plan? These plans can only recover versions of a file made within the last 30 days, so if the versions you want are older than that, then you wouldn't be able to recover them. You can read more about this here.