Hannah Dropbox Community Moderator

Thanks for the feedback here, @"lpvmc". I understand you've resorted to a different service to share your files. If you wish to continue looking into the empty folders issue with us, let us know and we'd be happy to investigate further with you. Thanks!

Hi there, @"monaronyc"! Thanks for your post. Did you notice that this started happening after some kind of macOS update? The Dropbox app does interact with your computer and other apps on it, while it's syncing or while you're editing files (through those apps), so I'm assuming that this is why you're seeing this…

I'm sorry to hear that you're having an issue with this, @"bgeorgen". Can you give us a bit more info on what's happening exactly? Why are you not able to sign in to the app? Are you getting some kind of error message? A screenshot better explaining the issue would be welcome as well, if you could send one. Thanks in…

Sorry to see that you're having an issue with this, @"JessMav". I just emailed you to the address linked to your Community profile, so we can check it out internally. See you there!

Hi there, @"Laura L.3", thanks for reaching out to the Dropbox Community today. Let's get right to it! After testing this on my own device, I found that I could export a file as expected and as described in our Help Center article here. When following the steps in the article, you should see the options below, which should…

Hey @"HERRYLIAO", thanks for joining our Community! Are you currently using a free Basic Dropbox account? What do you see in your plan page here? In any case, I believe that this email is just a promotional email, offering you a free trial of one of our team plans for 30 days. If you do not wish to join the trial, you can…

Thanks for the ticket number, @"p48215", I really understand how this feels. Since you discussed this with the appropriate team already, there's not much else we can offer here, I'm afraid. If you have more concerns, you can discuss it with the team on that ticket so they can give you more info. Let me know if you need…

Happy to hear that, Jeff! :D If you need anything else, just give us a shout. Have a great day!

Hey @"jsauser11", thanks for posting to our Community! To be honest, since the Dropbox app hasn't run in such a long time, I would suggest the following steps, to avoid any overwriting of files: * Sign out of the Dropbox desktop app to unlink it from your account * Uninstall the app * Delete the Dropbox folder (if the…

Hi there, @"p48215", thanks for joining us on the Dropbox Community. To be perfectly honest, what our support team told you is probably the case. Can you give me the ticket number for your communication, so I can take a look as well? Thanks.

Thanks for taking the time to post your thoughts on this, @"rbpr1". I do understand where you're coming from, and I appreciate your feedback. Rest assured that your voice is heard and your comments will be passed along to our team. If you have any questions, let me know.

I do understand your frustration over this, @"Ejody". A workaround you can try is to just download all the files to your computer from the Dropbox website and then sort the duplicates out on your own time. Actually, you did mention that you had the files already on your computer, was that through the Dropbox desktop app?…

Thanks for the update, @"Ejody". I just tested this on my end and it works fine for me; can you log in to your account from a different browser or a private browsing window and let me know if you can see the option there?

Hey @"billermo", I think that at this time, it'd be best to reach out to our support team for further assistance. You can do so by opening this link from a private browsing/incognito window, entering your details and sending your request. Let us know once you have your ticket number!

Hey @"Kevin W.19", sorry to hear about your files. I'm afraid that we don't have access to such info here on the Community. You can see some more info on those deletions here on your events page. Other than that, I can see that you have a ticket open with our support team, which has been sent to our specialists, so any…

Welcome to the Dropbox Community, @"Ejody"! I'm sorry to hear about any confusion caused here. To get to the point, if you'd like to locate and delete duplicate files you may have in your Dropbox account, you can do so by following the steps in this article. Keep in mind, though, that if you have linked your computer to…

Hey @"Ken R.7", thanks for posting to the Dropbox Community! If I understand correctly, when setting up your new computer, you chose to sync only specific folders to your Dropbox folder and now you'd like to sync the rest. You should be able to find and choose which folders you want to sync, by following these steps. Let…

Hi there, @"dannywhistlindiesel", thanks for joining our Community! Just wanted to clarify a few things and provide some info on the email you received. Basically, with the way Dropbox works, storage of shared content is counted as usage in your account. As of May 8, 2026 shared folders that had not been counted towards…

Hi again, @"DG44", and thanks for the update. Would you mind sending us some screenshots showing what you mentioned above, so we can have a visual?

Thanks for the update, @"soilworker24"! Would you mind clarifying if you simply just moved the folder into your Dropbox folder or did you perhaps opt for our backup feature? And can you also send me a screenshot of the error you're getting when trying to move the folder out of the Dropbox folder?

Hey @"soilworker24", welcome to our Community. Just to make sure we have all the info, can you let me know exactly how you tried to add the folder to your Dropbox folder? Did you move it/cut it and paste it, or copy it? Was it copied from your internal drive or from an external one? Let me know and we'll see how we'll go…

No worries, @"wensleydale", that's great to hear! I'm glad you managed to resolve this and got your sync icons back and your Dropbox folder syncing. If you need anything else, don't hesitate to let us know. Have a great weekend!

You got it, @"monaronyc", let me know how it goes!

Thanks for bringing this to our attention, @"DoB". This error is usually related to antivirus programs affecting access and permissions for the Dropbox app, so to check if that's the case here, can you disable any antivirus/VPN/firewall you might have to see if it helps? If that doesn't help, try to install the Dropbox app…

Hi from me as well, @"Larsso1980". While there's no setting that will allow you to change this, can you ask them to download the files from the same browser you're using, just to see if that makes a difference? Also, can you please clarify which exact steps you're using to share the files with them?

Hi there, @"DG44", thanks for bringing this to our attention. Let's see what we can find. First thing I'd like you to check is the sync status and version of the Dropbox app. You can do so by hovering over the small Dropbox icon in your menu bar. Let me know if the icon isn't even there, because it sounds like your app…

Thanks, @"wensleydale". We appreciate your feedback here and should you ever wish to continue looking into this, we'd be happy to help. Have a great day!

Thanks for keeping us updated, @"emihar"! I'm happy to see your issue was resolved. If you need anything else, let us know!

Hi @"Lele_26", thanks for your comments here. I'm happy to hear that you've resolved this issue for the time being. If it does happen again, though, please get back to us, so we can investigate further and see if we can find the cause together.

Hi there, @"monaronyc", thanks for posting your question to the Dropbox Community! To be honest, a few things can affect the syncing speed of the Dropbox desktop app, like the size and number of your files, especially if it's a first-time sync. It also depends on whether you're choosing to sync all your files or some of…