Hannah Dropbox Community Moderator

Hey @"Edward_L323", thanks for your update here. Can you open your Dropbox app, tap on "account" and then on the gear icon, choose the "clear cache" option there and then close and re-open the app, to see if that helps? If not, uninstall it and then reinstall it and let us know what happens.

We do appreciate your feedback on this, @"waldalla". I've made sure to pass your comments along to our team. If you have any more questions, let us know.

Sorry to hear that, @"aloom127". Are you still having this issue? If so, would you mind sharing some more info? For example, what exact steps did you follow to get to where you are? Any screenshots better explaining the issue, would also be very welcome. Thanks!

Thanks for joining the Dropbox Community, @"accessrobyn". Let's see what we can find out about this! Would you mind sending me a screenshot of your usage as shown in the mobile app? Just make sure to edit out any personal info. Also, what does this page in your account settings show? Can you send me a screenshot of that as…

Welcome to our Community, @"Colin2548". I completely understand where you're coming from, so let's see what we can find out. Is it possible that you have backup files or shared folders taking up your space? Check the pages I hyperlinked and let me know what you find. Thanks!

Hi there, @"Thien_VPLSTT", thanks for your post! I see from your screenshot that you created your link for viewing, so now once you've applied your preferred permissions and copied the link, all you have to do is paste it somewhere your recipients will find it. That could be an email, a text message, etc. Basically, once…

Not a problem, @"oonabe"! And in any case, since you're basically asking for a feature, you can also go to our Ideas section and post your idea for other users to up-vote, so that our team can take it into consideration. Just make sure to check Emma's tips here before posting. I hope this helps and if you need anything…

Hi there, @"oonabe", thanks for your suggestion! We appreciate you taking the time to post about this. I made sure to pass your feedback to our team, however, when this happens, can you try to right-click on those files again and then choose the "make online-only" option, to see if that helps? It should just cancel the…

Hi there, @"DBPics158", thanks for this post and for keeping us in the loop about the outcome. Truth is that at roughly 300K files, you might see some issues with the app in general, so having your local file count under 300K is great practice. I'm glad to see that you managed to resolve your issue though, and if you need…

Hi there, @"AbdullahN786-dev", thanks for joining the Dropbox Community! There are a couple of things you can check, to make sure your files are syncing across your devices. Assuming both devices are linked to the same Dropbox account, you'll need to take a look at your desktop app's sync status. On your computer, hovering…

Hey @"DBPics158", since I see you posted a new thread about your issue and have more info for us there, I will be replying to you there in a few!

Thanks for those screenshots, Annie, very helpful! So, it looks like the Dropbox options are missing in general, not just the sharing ones. Is the Dropbox app running on your computer and syncing as normal? What do you see when you hover over the small Dropbox icon in your menu bar?

Thanks for the update, @"izuminka91". So, if you check your backups page, is it empty?

Hey @"AnnieJ", sorry to hear that! Just so we can have a visual, can you please send us a screenshot of how things look on your end?

Hey everyone, I'm happy to let you know that this issue has been resolved! If you come across it again, please let us know. Thanks!

Hi again, @"abelljms". We do appreciate your feedback on this, but can you let us know the reason why you can't contact our support team through the page I hyperlinked in my previous reply? Is the option not available to you or are you getting some kind of error message? And did you try the steps I suggested?

Hey @"ToniCr", I'm glad to hear that you were able to resolve this. Just to make sure your space was cleared up, I'd suggest taking a look at this page in your account settings; it should show you your usage, so you'll know where you stand. I hope this helps and if you need anything else, let us know!

Thanks for keeping us in the loop, @"anotherprofile"! I'm glad to see that your issue got resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hey @"shawnedrei", thanks for your feedback here. From what I can see, your case was sent to our specialists. If you have any concerns or need further assistance, please make sure to continue working on the issue with the agent you're in contact with. They'll be able to provide additional troubleshooting steps and info for…

Hi there, @"Mtrump", thanks for bringing this to our attention. Do you possibly have any security programs like an antivirus, VPN, firewall, etc. that might be interfering here? If so, please disable them temporarily and reinstall the app to see if it helps. If not, try reinstalling the app from this link instead and let…

Happy to hear that, Robert! Of course, if you need anything else, just give us a shout. Have a great day! :)

Hi there, @"RobertSE", thanks for taking the time to post to our Community. The indexing is probably related to the fact that you have over 1 TB of data, but let's see what we can find. Can you go through the app's preferences, check the "Sync" tab and let me know if the app shows the correct location for your Dropbox…

Welcome to our Community, @"JamesCyon". Let's see what we can find out about this. Did you notice this issue after some kind of update of the Dropbox app? How many files do you currently have in your Dropbox folder? Is it possible that they're more than 300K? If so, can you try to reduce the number of files by using…

Thanks for the update and the screenshot, John! I've actually gone ahead and sent you an email, so we can look into your account and your issue privately. Just get back to me when you have a chance. Thanks!

Hmm, from what I see here, it doesn't look like you have any files in your account. Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

Hey @"Liberty1991", thanks for the update here. We do have your email, or to be exact, the email address linked to your Community profile here, but before we send you an email, can you please send us your screenshots in your next reply here? Any screenshots of errors, or screenshots showing your issue would be really…

Hey @"earge", thanks for posting your question! At the moment, there's no quicker way to do this, but I would suggest posting your idea on our dedicated "Ideas" board. You can read Emma's tips here first and then post your feature request on this page for other users to up-vote. Thanks!

Thanks for the reply here, @"antab". I can see that Megan send your issue to our specialists, so you'll get a reply from them really soon. Let us know if you need anything else!

Hi there, @"Ruud-J", thanks for your post on our Community! Would you mind clarifying what you'd like to do or the issue you're having, so we can assist you further? Any additional details or screenshots that might be showing your issue, are welcome. Thanks in advance!

Hi from me as well, @"JGFOF"! I also think that reaching out to our support team would be best at this point. Let us know once you have your ticket number!