Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @"abelljms". This does look strange and I do understand where you're coming from, so let's see what we can find out about it. Just to address the support options you mentioned, if you're on a paid plan, you should definitely be able to email our support team (or even use a live…

Hey @"Adam2860", sorry to see you're having trouble signing in to your account. I've made sure to pass your feedback along to our team about this. In case you'd like to look into this a bit more, I'd suggest trying to log in to your account from a different browser, to see if you get the same behavior. But in any case, we…

Thanks for the update, John. Can you check that again, but this time from a different browser?

Hey @"katiesoule", thanks for the nudge here. Is the Dropbox desktop app installed and syncing as normal on your Mac? What do you see when you hover over the Dropbox icon in your menu bar?

Thanks for the reply, @"John92". Would you mind sending us a screenshot of what your plan page shows?

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"izuminka91", welcome to the Dropbox Community! If you click on this link to the "all files" page in your Dropbox account, are you able to see and download your files? Keep me posted.

Hey @"jm311", from what I can see, Megan has opened a ticket for you, to investigate this situation further. Once she has more info, she'll get back to on that email chain. Thanks for your patience and if you need anything else, let us know!

Here, you'll see the upload limits for each plan. Keep in mind that these limits also wouldn't allow the uploader to upload more files than 2 GB or 250 GB (depending on your plan). So, I'm interested to know how they were able to upload 286 GB.

Hey @"Lapieuvre1", I hope it's okay for me to jump in here! Are you sure you sent them a file request or did you perhaps invite them to join your folder, so they can upload their files? I'm asking since the upload limit for file requests is 250 GB and that's only available to specific plans. Could it be possible to ask…

Hi there, @"robindouglaslewis", thanks for joining our Community. Are you sure that these emails are going to the email address associated with your paid Dropbox account? Could it be possible that you have another one? Are you also getting notifications about this when you log in to your account on dropbox.com? Keep me…

Thanks for the reply and the feedback, @"Moerkey". I'm glad to see that the advanced reinstall resolved your issue and I'll be passing your other comments along to our team. Let us know if you need anything else!

Sorry to hear that, @"zanalegacyonshore". Let's see what we can do about this. As a first step, we'll need to check if the Dropbox app on your computer is syncing. To check this, hover over the Dropbox icon in your system tray with your mouse and let me know what you see. Also, which Windows version are you using? Let me…

Hey @"Behzad69", sorry to see that you're having an issue with your referrals. Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having. Check out this article with the possible causes and fixes for this issue. Let me know if you have any…

If that's the case, @"Yoyo4", and you have 15 connected devices with a Basic free plan, then yes, you won't be able to sign back in unless you bring them down to less than 3. Are you still using all 15 devices or are they just old ones?

I see, thanks for checking, @"Yoyo4". In that case, can you sign out of the Dropbox app and back in to see if it helps?

Not a problem, @"BCC_Admin"! If you need anything else, just give us a shout. Cheers!

Hey @"Yoyo4", thanks for bringing this to our attention. Do you possibly have some kind of security program like an antivirus, VPN, firewall, etc. that could be affecting the Dropbox app? If you have any, please temporarily disable them, to see if it helps and let us know what happens. Thanks!

Happy to hear that, @"jmarkmosley"! If you need anything else, let us know. Have a great day!

Thanks for the screenshots, @"equado". From what they show, it seems like the Dropbox folder that's syncing to your Dropbox account is the one in "Users\(username)\Dropbox". Can you go to that folder to add a test file in it and see if it does sync to your account on dropbox.com?

Hi from me as well, @"Matthew C.29". If you go to the home page in your Dropbox account online, do you see any files? And if so, could they be the files you're looking for? If not, I'm afraid there's not much else we can do at this point. 😟

Thanks for checking, Alex! If you haven't already, can you also restart your computer, to see if it helps? If not, try the following: - Click on the Dropbox icon from your Desktop and quit the application - Open your Activity Monitor from your Mac Utilities folder - Force quit out of the instances of the Dropbox…

I'm glad you were able to figure out the cause of this issue, @"Janezz"! If you need anything else, please let us know.

Thanks for that, Dawn. Did you check the locations I mentioned in my previous reply? And did you find anything?

Thanks for the update here, @"harry63". Was the Dropbox app installed with admin privileges on your computer? Can you make sure the Dropbox app has full disk access as well?

Thanks for the update, Alex. Just to get some more context, can you check if syncing works as normal? Meaning, do files you add to your Dropbox folder sync to your account online? Also, when you control/right-click on a file within your Dropbox folder, do you see any Dropbox context menu items?

Thanks for your post here, @"alexnasla" and sorry to see you're having issues. From what I can see from the info you provided, you're not using the stable version of the Dropbox desktop app. As a first step, can you please switch to that, to see if it helps? To do so, first turn off the "early releases" option here and…

Hi there, @"costa13", thanks for posting today. Was this an email notification that you received or some kind of banner when you're in your account online? Can you send us a screenshot of your space usage from this page? If it's an email notification, can you please make sure it was sent to the email address associated…

Hi there, @"Dawn6525", thanks for joining the Dropbox Community. Can you please clarify what the message says exactly? Does it say that your account is out of space? If so, do you perhaps have any shared folders or backup files taking up space in your account? Let me know what you find!

I see, thanks for the update, @"salsamaster". Since the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations: * /Applications * ~/Library/Application Support/Dropbox * If you see this file in both locations, delete the file in the second location(~/Library/Application…