Hannah Dropbox Community Moderator

Hi from me as well, @"andrewwevers". Thanks for the update and the additional info. Have you noticed that this is happening with particular types of files? Or is it happening with any file? Also, is it happening with files you add to the Dropbox folder on this computer, or files added from other computers that are trying…

Hi from me as well, @"nana61". Basically, the process is: Create a new shared folder > Copy/move files into the new shared folder > Join folder from new Dropbox account > Transfer ownership of the folder to the new Dropbox account The last two steps (joining the folder and transferring the ownership) can also be followed…

Hmm, I see. In that case, please try these steps for an advanced reinstall of the Dropbox app and keep me posted with the results.

Thanks for that, Andy! What about the steps in the article I hyperlinked? Did you get a chance to try them? And if so, are you having any issues?

Hey @"markushaapa"! I'm happy to see that you managed to resolve this issue. If you ever have the time, I'd love to hear what you tried that worked for you. Other than that, if you need anything else, let us know!

Thanks for the update, @"wensleydale"! Since the app says that your Dropbox folder's location is in /Users/myname/Dropbox, I would suggest removing the other one that's not syncing and then restarting your computer. Let me know if that brings the sync icons back to your Dropbox folder.

Hi there, @"wensleydale", thanks for reaching out to us. This seems like it got a bit complicated, but let's see if we can try to figure out what happened. Can you open the "sync" tab in your Dropbox preferences and check what the app thinks the actual location of your Dropbox folder is? Also, what do you see when you…

Hey @"Andywinter", thanks for your reply on this thread. Can you give us a bit more info on your setup? What's your computer's macOS version and what's your Dropbox app version and sync status? You can see the latter by hovering over the Dropbox icon in your menu bar. Also, if you're eligible per the Help Center article…

Hey @"Anjo", thanks for the update here. I'm glad to see that you managed to resolve this issue. I totally understand how you feel about this, though, and I've passed your feedback along to our team. If you need anything else, don't hesitate to let us know.

Hey @"catherinewilson", thanks for reaching out to us. Let's get right to it! Can you give me a bit more info on your current subscription? How did you upgrade originally? Did you use a credit/debit card, PayPal or Google Play Store/iTunes? Do you see your subscription in your account settings here? And how are you trying…

Thanks for updating us on this, @"CmdrLeForge"! I'm glad to see you managed to resolve your issue with an advanced reinstall. If you come across any other issues, please let us know. Have a great week ahead!

Hi there, @"chris c.28", thanks for posting to our Community. Can you right-click on your Dropbox folder and select "get info" to see how many files you currently have in your Dropbox folder? Also, if you simply quit the Dropbox app, do you get the same behavior with the app closed? Let me know and we'll go from there!

Hey @"mandragora", thanks for joining our Community. Having no access to the email address linked to your account is a tough situation, to be honest. But in this case, since you have devices linked to the account, just to make your life easier, I would suggest just downloading your files and uploading them to a new account…

Hi there, @"keithjb", thanks for reaching out to us. To assist you with any potential issues that you're facing, we'll need some more info. Any details you can think of or screenshots that might better explain the issue, are welcome. Thanks in advance!

Hey @"Sokerlund", thanks for joining the Dropbox Community! From what I can see on our integrations page here, the iMessage extension is not listed. Taking into consideration that the integration is no longer an option on your phone either, it probably means that it's not available anymore. I'll pass your feedback on this…

Hey @"dardar4", thanks for bringing this to our attention. Let's get right to it! Are you on a free Basic account and have more than 3 devices linked to your account already? That might be a reason why you're getting this error, so you can check your linked devices at the bottom of this page and unlink any you don't need.…

Thanks for taking the time to post on our Community again, @"Anjo". I completely understand your frustration over this, so let's see what we can find. As a first step, have you tried restarting your device after realizing that you're having this issue? Does this only happen with files in your Dropbox folder? And are the…

Thanks for the update, Li! Did she use the same network as you to install the Dropbox desktop app?

Hey @"Poppy17", thanks for bringing this to our attention. Let's get right to it! So, this window is part of the Dropbox software, but indeed, it shouldn't pop open every time you open your Dropbox folder. To see if it helps, can you please restart your computer? If it doesn't, you can try to uninstall the Dropbox app,…

Thanks for the update, @"dublindude". Hopefully the process will be complete soon, but if you come across any issues or errors, let us know.

Hey @"sthreatt", sorry to see you're having an issue. Can you give us a bit more info, though? What's the exact issue/error? Are you referring to members of a Dropbox team? Any screenshots better explaining the issue are also welcome. Thanks!

Thanks for bringing this to our attention, @"lchen2988". Is it possible that you used the same network to do this? Also, has your colleague verified her Dropbox email? You can take a look at this page for additional info and fixes for this issue. Let me know how it goes.

Thanks for the update and the screenshots, @"dustfog". I just sent you an email, so we can take a more in-depth look into this for you. Just get back to me when you can. Thanks!

Hey @"GaryH_BAR01", just wanted to chime in here and say that it's currently not possible to edit the URL of the file request. You can go ahead and submit this as an idea, though, through our "ideas" board for other users to up-vote, so that our team can take this into consideration for future updates.

Hey @"dublindude", thanks for reaching out to the Dropbox Community today! Although we can't hop on a video call, let's see how we can make this work. I'm assuming that you're trying to download the camera uploads folder from your account through a browser right? The issue here is, that while you can download large size…

Hey @"pixi1235", thanks for the screenshot. Did you check if you're hitting the device limit, like Walter suggested? If you're not, try uninstalling and reinstalling the Dropbox app to see if it helps.

Hey @"omninakago", thanks for reaching out! I just emailed you about your request, so just get back to me when you have a chance. Thanks!

Hey @"NatalieH1D", thanks for your post! Would you mind giving us some more info on this? How does Dropbox Dash keep reappearing for you? Any screenshots that would explain the issue better, are welcome. Thanks in advance!

Hey @"bridgette1", thanks for taking the time to post to our Community today. I completely understand how frustrating this can be. The thing is that since this concerns and requires account specific info, our support team is the one that can assist you in regaining access to your account, if that's possible. At this time,…

Hi there, @"IanMcK", thanks for joining our Community. That does sound strange. Can you confirm the emails are coming to the address previously associated with that Dropbox account? Could it be possible that you created a new Dropbox account with that email address at a later time? And if you now try to sign in to that…