Sync

Files disappeared from dropbox after moving them from mac to dropbox app in finder
Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finder. I looked on the desktop versions, my moved files weren't there. I contacted dropbox support, they suggested deleted files,…
Can’t find videos on my phone that were uploaded to Dropbox from my desktop
I’ve uploaded a couple of videos from OBS on my pc to dropbox but I can never find them on my dropbox app on my phone. It’s a but of a problem considering I have to edit on my phone
One desktop machine isn't syncing to Dropbox any more, why?
I have two desktops and a notebook connected to Dropbox. One desktop and and notebook connect consistently and is kept up to date on what ever is happening on the other. One desktop has connected in the past but is no longer doing so. Although I have it 'on' in startup, it doesn't start on startup. No Dropbox icon appears…
Had to reformat hard drive and reload new MacOS and data, now I have 2 Dropboxs on my hard drive
I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5 Last Sunday, 06/09/24, I experienced problems with my MacBook. Working with Apple Support, they tried to reload a new copy of the OS, but it didn't resolve the issue. Since I had a recent Time Machine backup, their advice was to reformat my hard drive, reload…
Add option to hide sync status icon in the desktop app on Windows
Many times I share my screen in meeting and i don't want the participants to know that I'm syncing to Dropbox. So if you can add an option whether to hide or show 'sync status icon' in the desktop files so no one -but me- would know whether i'm syncing or not. Currently everyone in the meeting can know which files i'm…
Cannot create a new folder when using the browser.
This pesky bug still roams the dropbox community... When I start to create new folders, I get the same error daily "Cannot create new folder" 90% of the time I can create the first folder without issue. The second I go make my second, third or forth folder, I get the error over and over and over and over. I have to wait…
How can I get users to upload files to a specific Dropbox folder?
* I want users to be able to upload files to a specific Dropbox folder from my website. * Problem: I’m unsure about the best way to set up this integration and ensure it’s secure.
Keepass database file will not update properly.
I have used Keepass password database on dropbox for many years without issue. A few months ago it stopped syncing properly. If I make a change in Keepass, I see that dropbox thinks it updated all copies as the file date changes, however when opening up the file, I see my updates haven't changed. I have gone through all of…
How to upload very large files using the command-line client
I was searching for how best to upload very large files (particularly without having to store them on the Dropbox main folder). I found this answer, which indicates that there's no way to do it without storing in the Dropbox folder. However, I also subsequently found that was incorrect. It appears to be possible to use the…
"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error
There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync
Dropbox pulling incomplete excel documents
Hello, One of my employees are having an issue with their laptop concerning excel and Dropbox. We use Dropbox for our field technicians to pull excel spreadsheets to complete a daily report. This spread sheet is a template that they add their data into, and then save to another folder within their Dropbox. They've…
I have embedded .mp files in an image, but they disappear after I upload the file to Dropbox.
I have a powerpoint file with images that have embedded music but when I upload to Dropbox they music is gone.
Do I need my files to be available offline to sync to the Dropbox website?
On my PC desktop, I am syncing my Camera Uploads folder in the Dropbox folder so I can sort out last year's pictures to a separate folder. I want it to then sync to the Dropbox site accordingly. It's easier for me to sort on my desktop. Do I need it to be set to sync so it's available offline to accomplish this? I started…
My desktop app isn't syncing properly and now my programs are missing
I got a new laptop for work in January. I thought my dropbox was syncing in the new laptop #2, but it wasn't - my dropbox was only synced through January. Today I tried a new sync/install of dropbox on laptop #2. Long story short everything that was on laptop #2 this morning (files AND all new programs installed since…
What is the phone number for Dropbox support?
I need to contact support asap but there is no phone number or email. How do I contact them directly? My subject has nothing to do with my issue. My issue is I need a phone number!
How can I access multiple Dropbox accounts on my computer?
Complicated scenario. I could use advice on getting my Dropbox accounts nicely aligned on my File Explorer again, after a disaster with the “Team” format. After having an issue with joining a Team, I need help getting access to and moving items between three different types of Dropbox accounts that I know have. To explain,…
Is there a way for the desktop app to not sync a folder, while it's being accessed by another app?
I have a portable app that runs on windows. instead of copying it to a usb drive, I put in a subfolder in the dropbox tree --- this schema works quite well --- on issue that I have from time-to-time, is that the db app might try to upload files that the app uses and for the most part those files are work or temp files that…
Camera Uploads not uploading all photos on iOS
I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has sent me do not seem to be uploaded. I am now worried that I may have lots of photos that haven't gone up to Dropbox but I don't…
I tried switching to Dropbox, but it’s impossible
I subscribe to 2TB on Google Drive, but some aspects of their app functionality are not good. I consider Dropbox's software superior in speed and reliability. A feature I really like in Dropbox is the ability to disable synchronization for a specific folder or file, something that is not possible in Drive. However, Dropbox…
Move all files and folders from one Dropbox account to another as admin.
We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admin I have been tasked with moving everything. I tried doing it using the share folder between the 2 accounts, but I am unable…
Camera Upload from SD Card: device neither shows nor uploads
Hey! When I insert my SD Card into my Mac, Dropxbox asks me whether I want to save the data on my dropbox. When I confirm to upload, nothing happens. The SD is also not shown under the setting > backups > device panel. What's wrong? Hope someone can help. Thank you!
Bug - "unable to sync" a file that is in an ignored folder.
I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files The folder properly does not sync and does not show up on my dropbox web or on any other synced devices. However, there is a file in that ignored folder that continuously throws an "unable to sync" error from my desktop app.
Dropbox is constantly syncing and using a lot of the processor on Windows 11
Welcome. I have a problem with droppbox running incessantly on a desktop computer, windows 11. The processor is loaded all the time. The dropbox bar shows 1 in black all the time and shows that it is syncing 207 files, once it shows 16 minutes then 1 hour and it continues like this all the time. The computer works 15 hours…
Unicode encoding conflict for folder with ASCII characters
My app Mail Archiver can export emails to PDFs complete with mailbox structure. A user saves his PDFs to Dropbox. He sent me a screenshot where a folder shows "(Unicode encoding conflict)". As developer I know enough about encodings. The encoding conflict doesn't make sense for 2 reasons: - The mailbox name and therefore…
I've lost my updates after relinking the Dropbox app
My device stopped syncing recently and to fix this I was told to unlink and relink the device to fix the issue, i did and it work but i now seem to have lost a lot of work done (over a month) on my Dropbox. It seems when I relinked, it restored to the state it was in when the last syncing was successful before the…
Up/Download Speed Indicator Missing?
I was able to check the Up/Download speed of syncing files via the Dropbox app, or by moving the mouse over the Dropbox Task Bar icon. (Windows 11). Has this feature been removed ? See screen shot below.
Same Dropbox account, can view on one computer, but not on another.
Greetings: I have a basic Dropbox account and I have a set of files stored there. When I go through Dropbox.com, I can see those files that exist there just fine. On my laptop (MacBookPro), there is a Dropbox folder in my finder and when I click on that, I can see the files there also and they are identical to the…
How to know exactly what the app is syncing?
I keep getting emails that my dropbox will no longer be able to sync as it is full. I didn't even know it was syncing something! So I logged in to try and find out what is being synced, and what that information is, but there's nothing in my account. No files, no videos, nothing. It just says it's syncing. I don't have…
Dropbox synced old files to my new computer
Hi there all, first time poster here and not sure if this is even the right forum. But I signed up for dropbox a few years ago now. I run a very small business so just took the basic product to be able store client files etc. Fastforward a few years and I have bought a new Surface laptop and wanted to duplicate what I had…

Sync

Discussion List