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Moving files via the web interface is glacially slow - how to fix?
Hi: I'm trying to use the web interface to move pictures out of the "Camera uploads" folder and into a holding folder for later sorting. There are around 3k images that I would like to move, but the web interface returns an error along the lines of "that's too many files to move". That seems dumb (3k files isn't an…
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Why have new Camera Upload files changed to the format "Photo abc"?
At some point over the last few months, Dropbox randomly stopped uploading my photos from my iPhone 13 (iOS17 and now 18). After lots of poor app behaviour, I eventually managed to re-enable it, having manually been uploading files for quite some time. As soon as I pointed it back at the right folder, it started…
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Dropbox stuck uploading and downloading on Windows
Dropbox has been happily working in the background for several years, keeping a useful backup of my important data, which I store in a folder named "Dropbox". However, without me noticing it stopped working about two weeks ago, so all the work I have done since then wasn't backed up. When I realised this I hovered on on…
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iPad Files app not showing Dropbox folders and how I managed to solve this.
In working with a new iPad, I discovered that the Files app was not correctly connecting with Dropbox. No Dropbox folders showed up either in the Files app or in any other app with an open feature that would normally have been able to access Dropbox files. Oddly, when I clicked “Dropbox” in the list, there were no folders…
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Low space on internal drive, and added an external one. But now content is added to both of them.
I have run low on space on my internal drive and added an external drive for my Dropbox. I have gone through the process of connecting and syncing my Dropbox account to my new external Dropbox drive. However, it appears that any files I add or remove from my new Dropbox external drive are also being added and removed from…
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Right-click option to sync any computer folder to my account, without moving it inside Dropbox.
As for me, synchronization of folders via the application is done a little inconveniently and not even clear, and in fact it does not exist.. Let me explain what I mean: I would like to right-click on the folder that I want to synchronize with the folder from the ****** drive, so that synchronization works automatically…
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I migrated my Dropbox files from the old MacBook to the new and they got duplicated.
Hi, I just migrated all of my documents from my old Macbook Air to my New Macbook Air. - This included my DropBox files that were on my old Macbook Air, that are syncing with my Dropbox Account in the cloud. On my new Macbook Air, it is now asking me if: I would like to start syncing the Dropbox App. - If I say Yes, will I…
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Error 0x80070780 when trying to access files in a folder locally - folder not available online
Over the years I've lost some HDs to crashes and I tend to be lazy since these days you can take millions of photos and videos then just dump them on the cloud to never check them out later because you have too many things going on. Such is the case with a HD which was starting to give me some issues. It was nearly full…
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"My files on Dropbox" folder has all my documents in it?
I had a brief issue with synchronization, logged out and back into Dropbox per support and suddenly now, my Documents folder is nearly empty except for default folders for my applications and a folder called "my files on dropbox." Inside that directory is... all the stuff that should be in My Documents. How do I fix this??…
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Insane Slow Download Speeds
I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is set to unlimited for download and upload. It is slow no matter if I am sent a Dropbox link from my employer, or I access my…
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Special Character in Filename causing lack of syncing
I'm moving my files around - syncing via the cloud between a Mac and a PC - and, while I was doing a visual check to ensure the files were correctly synced, I noticed one file that was not syncing. Eventually, after trying various things to try and force a re-sync, I noticed there was a vertical bar character '|' in the…
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File Provider is on one of my Macs, but not the other, causing issues
I was prompted to update my Dropbox folder settings some time ago to the ~/Library/CloudStorage path to properly function with the Apple API settings. This worked fine. However, I have recently begun using a new Mac Mini and Dropbox on that computer remains installed in the Users directory. In the Dropbox settings, I am…
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Changing online only to local sync
A suggested solution for changing online only files to local cync was to "sync your files locally (on the top folder level)" . This is not very helpful, because the problem is how to sync files locally. So, how do you "sync your files locally (on the top folder level)" ??? I can't see the files in the desktop app and I…
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Selective sync - Showing all folders marked for sync, even though I previously unselected many.
Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selective sync options, those folders shouldn't be marked. I could clearly see what folders will be stored locally and which will be…
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Error that won't let me update the app, and can't move files on Windows.
I ran into this issue a couple days ago, and Ive also read in some of the other threads on the site. However I noticed that on one of my other laptops I have, Has an error that wont let me update Dropbox, so its currently stuck on version v209.4.3661. On that laptop I can still move files in and out of Dropbox folders like…
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I want to check the upload/download files when using the app.
I have been using it at work for many years. It's very helpful, but sometimes the upload or download doesn't proceed. At that time, the message "Synchronizing XX files" will be displayed and no progress will be made for several days. If I could figure out which file is taking the time, I could temporarily save it, but I…
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Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?
Halo, I'm Andi, iOS dev. I found an issue when creating files to Dropbox, through "Files" in iPhone. When I save my file to Dropbox from my app, sometimes that file will be duplicated. When I click save button, and then check to my Dropbox app, my file will be duplicated with additional number ...(1). For example, like…
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Can I set all pdf files to be available offline at once?
I have a user that has a small ****** drive, to save space has most dropbox files online only, but have issues where he tries to open a pdf with adobe acrobat and gets an error, when he marks the pdf as make available offline he is able to open fine. So the question is: is there a way to make it so all pdf's are marked as…
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Photoshop won't save for web unless Dropbox Desktop & Documents backup disabled
This issue affects Adobe Photoshop and the Dropbox backup features on Mac ****** Sur. When the Desktop and Documents are selected as Personal backup folders, it seems to mess up the Adobe permissions, so that the Save for Web option in Photoshop doesn't work. Only when you deselect the Desktop and Documents backup options…
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The Dropbox app (v213.4.4597) stalls when syncing (Linux/Ubuntu 24.04).
Hi, I've noticed that the current version of Dropbox (v213.4.4597) on my Linux setup (Ubuntu 24.04.1) seems to stall and not appear to sync after a certain time once started. I have tested my internet connection and there doesn't appear to be an issue with that (I've updated the Wi-Fi connection, using a different dongle,…
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My Windows computer won't sync to Dropbox.
My plan is plus. I tried re-downloading and re-synchronizing, but they all failed. I also asked customer service but no follow-up response. My native language is Chinese, so I am asking questions through a translator. Please forgive me if the grammar or semantics may be weird. I hope there are some capable people passing…
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My files are not syncing to my Mac computer
Hi, I have multiple folders I would like to sync in the dropbox app; however, only one folder's content syncs. The other I can see, but the content does not sync and it is stuck syncing. I see no evidence of indexing or "x files to go". I have tried reinstalling and rebooting the app, logging out, relinking my account to…
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I'm seeing a green checkmark next to my Mac folders, even though their files are still syncing.
I've been in contact with support about what I was convinced was a bug. But they are suggesting it's expected behavior. Before, if you had a folder with some files still syncing to the cloud, the icon on the folder would show a sync-in-progress-icon. Now it's showing a green checkmark. This makes me very confused every…
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Mac desktop syncing seems to be stuck on "syncing" thousands of files.
I have the latest version of Dropbox for my Mac. I have the Dropbox folder in my "CloudStorage" folder as per the newer preference. I tried reinstalling and re-connecting. I have Selective Sync turned on and have about 1/4 of my Dropbox synced to my Mac. The syncing notification seems to be stuck (see screenshot). I've…
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My uploads stop around 50 items and won't continue.
I am trying to upload a bunch of images from a photoshoot to my Dropbox account. The uploads stop around 50 items (give or take) and won't resume no matter how long I wait. I can only continue if I refresh the page (which cancels the upload) and try again which it does another 50 or so then gets stuck again. Keep in mind,…
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Why are folders that I've unchecked in my app settings not removed from my Mac ****** drive?
Unexpectedly all my online Dropbox folders are now appearing in my Dropbox folder on my Mac hardrive, despite all the folders showing unchecked in the sync function in preferences. Am I doing something wrong?
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New Computer Sync issue Mac: Seeing offline folders in Finder
I'm starting with a new Mac but a long-time Dropbox and Mac user. In the past when I do this, I've been able to see all of my folders/file in my Dropbox folder on my computer, even though they are online only with Selective Sync. Now, within my Dropbox Folder in the Finder, I can only see files/folders that are synced…
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Installed Dropbox on another laptop but can't see my files in file explorer
On my old Windows 11 laptop, and still working, I have Dropbox and everything is flagged as On Line Only. In File Manager I see my Dropbox structure of folders. I select a file and it is downloaded and I use as appropriate. All is good. I purchased a new windows laptop and installed Dropbox and indicated on install that I…
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My files are waiting to update after backing up and restoring my Mac computer.
I am using a MACBOOK Pro OS Sequoia 15.1. I recently had my computer backed up and then restored. Ever since, my Dropbox App is not syncing with my web based dropbox. This is what it looks like Andy ideas?
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iPhone 15 pro can't focus close up documents when using the scan utility.
Since purchased the new iPhone 15 pro, it seems that the iOS Dropbox app can't automatically switch to the macro lens (the ultra wide lens), so it can't focus small documents (like tickets or barcodes). This same error occurs in other third party apps. Apple says is the "developer fault" because they are making the wrong…