Sync

Special Character in Filename causing lack of syncing
I'm moving my files around - syncing via the cloud between a Mac and a PC - and, while I was doing a visual check to ensure the files were correctly synced, I noticed one file that was not syncing. Eventually, after trying various things to try and force a re-sync, I noticed there was a vertical bar character '|' in the…
File Provider is on one of my Macs, but not the other, causing issues
I was prompted to update my Dropbox folder settings some time ago to the ~/Library/CloudStorage path to properly function with the Apple API settings. This worked fine. However, I have recently begun using a new Mac Mini and Dropbox on that computer remains installed in the Users directory. In the Dropbox settings, I am…
Changing online only to local sync
A suggested solution for changing online only files to local cync was to "sync your files locally (on the top folder level)" . This is not very helpful, because the problem is how to sync files locally. So, how do you "sync your files locally (on the top folder level)" ??? I can't see the files in the desktop app and I…
Selective sync - Showing all folders marked for sync, even though I previously unselected many.
Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selective sync options, those folders shouldn't be marked. I could clearly see what folders will be stored locally and which will be…
Error that won't let me update the app, and can't move files on Windows.
I ran into this issue a couple days ago, and Ive also read in some of the other threads on the site. However I noticed that on one of my other laptops I have, Has an error that wont let me update Dropbox, so its currently stuck on version v209.4.3661. On that laptop I can still move files in and out of Dropbox folders like…
I want to check the upload/download files when using the app.
I have been using it at work for many years. It's very helpful, but sometimes the upload or download doesn't proceed. At that time, the message "Synchronizing XX files" will be displayed and no progress will be made for several days. If I could figure out which file is taking the time, I could temporarily save it, but I…
Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?
Halo, I'm Andi, iOS dev. I found an issue when creating files to Dropbox, through "Files" in iPhone. When I save my file to Dropbox from my app, sometimes that file will be duplicated. When I click save button, and then check to my Dropbox app, my file will be duplicated with additional number ...(1). For example, like…
Can I set all pdf files to be available offline at once?
I have a user that has a small hard drive, to save space has most dropbox files online only, but have issues where he tries to open a pdf with adobe acrobat and gets an error, when he marks the pdf as make available offline he is able to open fine. So the question is: is there a way to make it so all pdf's are marked as…
Photoshop won't save for web unless Dropbox Desktop & Documents backup disabled
This issue affects Adobe Photoshop and the Dropbox backup features on Mac Big Sur. When the Desktop and Documents are selected as Personal backup folders, it seems to mess up the Adobe permissions, so that the Save for Web option in Photoshop doesn't work. Only when you deselect the Desktop and Documents backup options do…
The Dropbox app (v213.4.4597) stalls when syncing (Linux/Ubuntu 24.04).
Hi, I've noticed that the current version of Dropbox (v213.4.4597) on my Linux setup (Ubuntu 24.04.1) seems to stall and not appear to sync after a certain time once started. I have tested my internet connection and there doesn't appear to be an issue with that (I've updated the Wi-Fi connection, using a different dongle,…
My Windows computer won't sync to Dropbox.
My plan is plus. I tried re-downloading and re-synchronizing, but they all failed. I also asked customer service but no follow-up response. My native language is Chinese, so I am asking questions through a translator. Please forgive me if the grammar or semantics may be weird. I hope there are some capable people passing…
My files are not syncing to my Mac computer
Hi, I have multiple folders I would like to sync in the dropbox app; however, only one folder's content syncs. The other I can see, but the content does not sync and it is stuck syncing. I see no evidence of indexing or "x files to go". I have tried reinstalling and rebooting the app, logging out, relinking my account to…
I'm seeing a green checkmark next to my Mac folders, even though their files are still syncing.
I've been in contact with support about what I was convinced was a bug. But they are suggesting it's expected behavior. Before, if you had a folder with some files still syncing to the cloud, the icon on the folder would show a sync-in-progress-icon. Now it's showing a green checkmark. This makes me very confused every…
Mac desktop syncing seems to be stuck on "syncing" thousands of files.
I have the latest version of Dropbox for my Mac. I have the Dropbox folder in my "CloudStorage" folder as per the newer preference. I tried reinstalling and re-connecting. I have Selective Sync turned on and have about 1/4 of my Dropbox synced to my Mac. The syncing notification seems to be stuck (see screenshot). I've…
My uploads stop around 50 items and won't continue.
I am trying to upload a bunch of images from a photoshoot to my Dropbox account. The uploads stop around 50 items (give or take) and won't resume no matter how long I wait. I can only continue if I refresh the page (which cancels the upload) and try again which it does another 50 or so then gets stuck again. Keep in mind,…
Why are folders that I've unchecked in my app settings not removed from my Mac hard drive?
Unexpectedly all my online Dropbox folders are now appearing in my Dropbox folder on my Mac hardrive, despite all the folders showing unchecked in the sync function in preferences. Am I doing something wrong?
New Computer Sync issue Mac: Seeing offline folders in Finder
I'm starting with a new Mac but a long-time Dropbox and Mac user. In the past when I do this, I've been able to see all of my folders/file in my Dropbox folder on my computer, even though they are online only with Selective Sync. Now, within my Dropbox Folder in the Finder, I can only see files/folders that are synced…
Installed Dropbox on another laptop but can't see my files in file explorer
On my old Windows 11 laptop, and still working, I have Dropbox and everything is flagged as On Line Only. In File Manager I see my Dropbox structure of folders. I select a file and it is downloaded and I use as appropriate. All is good. I purchased a new windows laptop and installed Dropbox and indicated on install that I…
My files are waiting to update after backing up and restoring my Mac computer.
I am using a MACBOOK Pro OS Sequoia 15.1. I recently had my computer backed up and then restored. Ever since, my Dropbox App is not syncing with my web based dropbox. This is what it looks like Andy ideas?
iPhone 15 pro can't focus close up documents when using the scan utility.
Since purchased the new iPhone 15 pro, it seems that the iOS Dropbox app can't automatically switch to the macro lens (the ultra wide lens), so it can't focus small documents (like tickets or barcodes). This same error occurs in other third party apps. Apple says is the "developer fault" because they are making the wrong…
I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files
Hi everyone. Using Lightroom Classic and Dropbox. I am getting messages from Dropbox that some preview files can sync. See attached. Also when I sync again folders with my computer thumbnails are very slow to populate again in my screen. See below. Anyone experiencing something similar? Thanks for your feedback
How to revert all files from "online-only" and save to local disk?
Awhile back I used SmartSync to free up disk space. I'm now trying to ensure all files are on the local disk rather than only online. Is there a way to accomplish this? One idea: under preferences in the Dropbox.com settings I found an option to drop the Dropbox file extension, which "allows Dropbox to store files as…
How to restore non-synchronized folders
I have two laptops running Windows 10. On each system I have 8 top-level folders in Dropbox, of which F1-F6 I've set to "Make available offline" and F7-F8 "Make online-only". I've recently acquired a third laptop running Windows 10. On setting up Dropbox on this new laptop I got an unexpected prompt along the lines of…
Best way to sync the Downloads and Desktop folders across my Macs
Hi everyone, I need to keep my Downloads and Desktop folders synchronised (in addition to the Dropbox folder) across all my Macs. What’s the best way to do this using Dropbox, if it’s possible? Thanks.
I can't see another user's updates on a shared file and they can't see mine
Please, I am sharing a file that weighs only 120 megabytes with a user who has 1.5Gb of free space in his account. We have shared the file for more than 4 weeks, today when I made an update the user cannot see it, nor can I see the updates he has made. please does anyone know what is happening and how to fix it?
The Dropbox desktop app gets stuck syncing for the team on MacOS
To clarify, dropbox works 95% of the time, so it's not a sync issue. But for me and my whole dropbox team, roughly once or twice a day, dropbox completely binds up. For example, I have double clicked to open a 6MB file and it's been 20min and still nothing. The icon at the top says syncing but the file never actually…
Is file sync from Dropbox to NAS drive allowed?
Is file sync allowed from Dropbox to local NAS drive? I need one way synchronization ( download) with "Available offline" option. Dropbox is currently set on local "C" drive ( Windows 10) with "Online-only" synchronization. I would like it to be on locally attached NAS drive with full download ("Available offline").…
The Dropbox app on my Mac computer is not syncing
I'm on a desktop Mac. Got a new iPhone today and had to enable 2FA. Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.
4 files are perpetually syncing on Mac OS, and I can't identify which files
Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files" I have no idea what these files are. I uninstalled and reinstalled the Dropbox app. And still the 4 files are syncing 24/7. When I "view sync…
How to stop my camera photos from being backed up into Dropbox?
I have a desktop computer - HP - and in past I would put my camera scan disk into side of computer and the photos would be downloaded to my computer in my PICTURES folder; now - for some reason they are going into Dropbox which I do not want. Help. How to do I stop this and return to the way things were before?

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