Sync

iPhone HDR hevc videos and Camera upload
Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app. They are mov files (it should be hevc), the colors are all wrong (it looks almost black and white), and they are compressed (I would like to keep the original). It doesnt seem there…
Camera Uploads not running automatically
I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos. This has been the case for some time, but i'm sure that this happened automatically in the past. I use this feature a lot for work...and many times I go to find my photos in my personal Dropbox on my…
Dropbox syncs all files everytime I open the Application
I use my dropbox account on both my macbook and a PC (Windows) at work. In both computers, I have installed the Dropbox App so I can sync all my folders. It does sync, but the problem is that it does not seem to be selective to the files that were modified. It syncs all the 3000 files I have in the Dropbox folder and it…
Online-only files still taking up hard-drive space
I noticed others have had this issue, but I have some files selected as "online only" via smart sync and they are still taking up space on my hard drive, causing my mac to tell me I'm running out of hard drive space. It's happening with multiple files, but I've included screen shots for one as an example. I'm running MacOS…
Dropbox stops syncing after wakeup from sleep
For the last few weeks, Dropbox has stopped synching after my computer wakes up after sleep. YES, I know it doesn't sync when sleeping, but it should resume when the computer is woken up. It used for for years, for the last few weeks, the only way to get it's attention is to exit Dropbox and restart it everytime I wake the…
Dropbox and Parallels
My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home. I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side like this: That is, there are two folders on the PC: Dropbox (\\Mac) (B:) Dropbox Only the second one has the Dropbox icon on it. I'm not…
When I delete a file, why do I receive a message that it will be "deleted from all devices"?
I hope this is in the right place. Not sure. It is probably the stupidest question but has puzzled me for ages. I sometimes have a file on dropbox I want to delete because it is now out of date. I just want to replace that one file with the up-to-date version. So I try to delete it. Then I get a message from dropbox asking…
Access to "Folder" is limited
In the last day or so, I have started to get this error message whenever I try and move a local file: "Access to "Folder" is imited We'll keep access to file.tmp the same. Add people to FOLDER too if you want them to have access to anything else in it. How to Manage acess." Dropbox box then gives me a option to Cancel or…
How can I create a shortcut on my laptop?
how do I create a shortcut for certain files on my laptop?
I just store my ****** video without share,if so,will my files be deleted?
I have a question.If I store pornographic videos on dropbox, but I don’t share them, just self-satisfaction. Will my video be deleted if I do this? Will my account be blocked? Thanks.
Folder name change issue
I am a member of folder that is shared with several others. I changed the name of the folder and on my Mac it shows as the new folder name. All other members of the folder still see the old name of the folder. They are seeing the updated content of the folder. How can I fix it so all members see the same folder name?
Is there a way to script Smart Sync?
Hello, my users have requested the ability to have files automatically switch to cloud-only smart sync if they haven't opened them in X weeks. I've not been able to find guindance so far for terminal scripting such changes. I can see the properties with the command "ls -la@" , but am unsure how to manipulate them without…
Online-only files and aTerminal/Command Line
I find the Smrt Sync interesting. But I work on a mac and most of the time from within Terminal and command line processing. What wil happen if I attempt to access a file that is not local, I guess the directory listing will show that it exists but it will be empty, or does some helper actuaky go and get it if I do that.…
Pause sync and resume sync have disappeared!
In the past, there was always the ability to pause sync so that I could upload a backup from an existing file. Now there is a new version of Dropbox (99.3.488). The pause sync and resume sync capabilities have vanished! Anyone with any ideas?
My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way
A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in the taskbar remained grey and the updating would continue on without end. I thought the problem was with upgrading so I…
How long does it take to sync?
Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long? Thank you
sharing files and folders with non team members
Greetings to all, Using a business standard account, I would like to create different spaces to share files and folders with specific team members as well as non-members. Typically: Top-level ----> sharedspace1 (john, peter, mary, teammember1) ----> sharedspace2 (jane, peter, teammember1, teammember2) ----> sharedspace3…
How can I completely disable online-only files?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.
Loading Excel Files from C: Drive is Slow
When DropBox is running, my Windows 10 File Explorer is slow (8 seconds) to open Excel Files on C: drive When DropBox is not running, File Explorer loads Excel files instantly. It happens on all my PCs that run DropBox. For some reason, it is only affects loading Excel files from Windows 10 File Explorer (Word, etc...…
How to speed up downloading speed?
Hello! I'd like to download a considerable amount of data from my Dropbox account and the max speed I can get 1500 kB/s. Seems like it's been limited somehow. I have Dropbox Plus. What I've tried so far: * Different ISPs (internet service providers) * VPN * Set unlimited bandwidth in my Dropbox settings Anything else that…
Upload error messages
DropBox will not upload numerous files. I have tried using Firefox, Google Chrome, MS Edge, I have cleared cache, I have tried to upload in Incognito mode. Still, numerous files will not upload. The error messages vary - some have said "file is empty" when it is just a standard .pdf, sometimes the message states that the…
Upload issue with .heic files
Part of my photos in iPhone album end with .heic extension. I tried to open them on my Windows PC without any luck. Would be converted to JPG/PNG automatically if I uploaded them to Dropbox server?
How can I disable the Camera Uploads feature on a Windows device?
I've googled this but can't find an answer. Every time I plug a new USB storage device into my Windows 10 computer the Dropbox Camera Uploads dialog pops up wanting me to import, and it's driving me mad! I've seen instructions on how to disable it on mobile devices, but the Windows Dropbox settings only allow you to choose…
Syncing is stuck on my Windows 10 computer. Can you help?
I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving. I needed to make some space anyway so I moved about 2 GB of files to trash on the web interface and also deleted them from my local Win10 drive (in retrospect I should have…
Windows defender picks up a warning from .dropboxcache - what is that?
My Windows defender has been going off lately after spotting what it thinks is a Hacking tool: "HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files. It's happening every day. Has anyone else had this happen? Do I *actually* have a virus? or is Windows Defender finding a false positive? Thanks…
Video only downloading partially
Hi there, I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute…
How do I stop Dropbox from showing on my C drive but keep it on my D drive
HI thanks for reading this. all of a sudden my dropbox is showing up on my c drive and my d drive Windows 10 bascially what's on the c drive is a duplicate of the d drive. As it is now dropbox is filling up my c drive and it's about to crash. i am not able to snyc as dropbox is saying i don't have enough hard drive space…
couldn't save content Please check your internet connection and refresh the page
Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page" This hapens on any network. iPad V5 32gb with AT@T
Dropbox with an external SSD
Hi! I have my Dropbox folder synced with an external SSD because, quite simply, there is no room on my internal SSD for it. I manage this by only opening the Dropbox app when I have the SSD connected. I do have a question though. If I accidentally open the Dropbox app when the external SSD isn't connected, will my files be…
HELP! Documents folder error message "Location is Unavailable" after installing Dropbox
I have been using Dropbox on the web and just installed it on my PC. I did not intend to sync my entire Documents folder, but it never gave me an opportunity to select subfolders to sync within the Documents folder., and just started syncing. My documents folder contains a main subfolder, with many other folders and many…

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