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Excel file changes not being saved
Hi, I use an Excel file saved to a folder in my Dropbox. This is accessed by two colleagues both of whom use Office for Mac as do I (Office 365 in two cases, not sure if one is standalone Office for Mac or 365) In any event, though I successfully save changes to the file, when one of my colleagues accesses the file later…
Dropbox fails to start with Windows 10
Dropbox doesn't start at startup in Windows 10. Tried reboot. No luck. It's been doing thos for some time and sometimes it does start. But not the last couple of days. Not listed in services but in Task Manager -> Services but can't be stopped. Thought I'd restart it, but... Does not show up in Notification area. What to…
Dual booting with shared DB drive possible?
I am looking in to buying a new laptop and will need to dual boot Windows and Ubuntu. I am planning three SSD's - one for Windows, one for Ubuntu and one as a shared data drive. Is it possible to set up DB so that both operating systems can sync to the shared data drive? I have done a bit of research on here and I cannot…
Ez Expense Manager files are not syncing between my iOS devices
Ez Expense manager files not syncing on iOS. Was working ok in Android (Samsung G Note 3 & Tab S2) since change to iPhone 11pro & iPad 11pro they are saving /working on two separate databases. Both have original files from Samsung sync but new files created on iPad won’t appear on iPhone and vice versa. Saving database and…
Syncing takes more time than normal lately and it's taking some time to start it up upon rebooting
NOTE: I posted this yeserday but it was marked as spam for some reason. To clean up and speed things up, I recently reformatted the hard drive on my Mac and did a complete reinstall of everything including Dropbox. To save time (I thought), I kept almost all the files on Dropbox rather than backups. I am now having extreme…
My video files have no audio after I downloaded them. Any ideas what's happening?
just downloaded movies, but there's no sound, help!
Changing folder icons
How can I change my Dropbox folder icons and use my own icons? Until recently, I could change icons to my own icon picture, which made working quicker. I use Mac OS Mojave on a MacBook Pro, and use Dropbox from my Mac OS desktop finder window. As of the second week of October, all my icons reverted to generic folder icons…
How can I stop the download of files in the Dropbox desktop application?
How do I stop a download in progress? DB is trying to download 175K files to my laptop that I don't have room for. I have marked all folders as ONLINE only, but the download is still happening. The only options I see on DB are to pause or resume syncing. NONE of the folders I have marked have been removed. I'm thinking…
What happens when I log out of the desktop app?
Hi, What happens if I log off from Dropbox and delete all the folders and files from that computer and then Log on again on the same computer? Does all the files sync from the web to the computer again?
What's the limit to how many subfolders I can have?
Is there a limitation on how many folders deep that dropbox will work? I have a user who moved a word file to a dropbox folder, then when he tried opening it, nothing would happen. It didn't look like word would even try to start. When he copied it to a higher level folder, it worked fine. Any thoughts?
How long does Dropbox Rewind take?
Hello! Two days ago a member of our team accidentally deleted most of the shared folders in our Business account. Therefore we are now using Dropbox Rewind to rewind back to the day before this happened. However, it seems to be taking awefully long, even for a relatively small folder. We work a lot with large numbers of…
How to upload Ipad Notes to Dropbox
Hi, I have a lot of stuff on iPhone Notes and want to save it to Dropbox. When I click the upload square on the top right of my Note, it doesn't show the Dropbox option even though I have a Dropbox App on my Iphone. How do I get this option to appear ? Someone told me I'd have to add them individually which, worst case…
Syncing problem on one Linux
Hi all! After installing Dropbox v79.4.143 on Lubuntu 18.04 (64bit) I log in to my account and downloads start to ~/Dropbox folder normally. After downloading all my files, none changes in files detected and not synced to the cloud. I am read all manuals and make anything * reinstall * reboot * unlink-link account * remove…
I see that An unknown error occurred on a folder that doesn't sync
Hi, I am facing a problem. One of the folders is not syncing. Whenever I try to put a file on this folder, or delete the folder or duplicate the folder, always it shows a message: "An unknown error occurred." Even I cannot open the folder. Can someone please help me in this regard? Thanks, Goutam
What's the best method to allow external members to upload into a team folder?
Volunteer Team Folder I have a number of volunteers that take photos for me, they then need to give me those photos to do post production on and use for other creative content. These volunteers are not part of my dropbox team members account. They may or may not have a personal dropbox account. We do not want the content…
My Dropbox icon has a red notification on it. What should I do?
I still have a red check mark on icon for a few days now. It can't still be syncing!
How can I combine files?
I have a number of separate files that I want to combine into one file. Any help on how to do this if at all? Thanks
Time machine forces smart sync to download files locally!
There is a huge problem when using smart sync as a Mac user who has time machine setup to automatically back up the entire hard drive (including the dropbox folder). If this is the case the time machine backup will trigger each an every one file that is set to 'online only' to be downloaded locally. If the amount of data…
Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307
I'm not sure what to do. My Dropbox stopped syncing files in the last day or two. I noticed it yesterday when linking a few files to a friend. Dropbox showed the file as synced, and I shared the link with him, but it never uploaded. I really have no idea what to do. I've tried fixing perms, fixing hard links, letting it…
Why am I getting a "Can't save" error message when I try to save a scanned doc?
I scanned a documented and it's showing the error "Can't Save. There was a problem saving the file. Try again later" I tried to disable wifi and use mobil internet to no avail. The internet works fin in the browser. Why can't I just save the scan in the files then? Ah so disappointed! Is there a way for me to save the…
deleting folder from dropbox but not every device
I want to remove a large folder from dropbox to save space. I have copied it to my computer files. When I delete it from my dropbox account I get a message "do you want to delete X from all devices. I do not want to delete it from all devices (my computer) only from my dropbox account. How do I get a file out of my dropbox…
Why is my video audio out of sync for video files uploaded to Dropbox?
I have .mov file I created in which the audio sync is correct on my computer (Mac). But when I upload the .mov file to my DropBox account, the audio is out of sync in the copy on DropBox. How do I fix this? Thank you!
39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a number of folders. These are the steps I’ve taken to try to fix this issue: * Quit Dropbox and restarted. * Restarted the…
How to upload new version of existing file?
Hi, I have three media files in a folder in Dropbox. The link were shared publicly. I found and error and would like to upload a new version, so the link remains the same. As I do not know who saved the existing file, I do not want to upload another file, I would like to upload a newer version that replaces the existing…
Is there a way to forward emails to a Dropbox folder?
Hi there I've reviewed some of the previous discussions on this but wanted to start a new one in hopes there is something new to update. I want to forward my emails to dropbox. Why? We receive many invoices to email and to automate the data entry of them, I would like to send it directly to dropbox. From dropbox, my data…
What happens when PC enters in sleep mode to download sync ?
Hello I would like to make all my DropBox files available locally and I have requested it to smartsync. What happens when PC enters in sleep mode ? * Is sync continues or sync modify the behaviour of sleep mode ? * Shall I modify the configuration of my PC to stop entering in sleep mode except display ? Thank you.
What does the box with the arrow down do on the app for Android devices?
When you select a file, what does the box with the arrow down do? Downloads/imports the file? If so, I can't find the location of the file on my phone.
How can I disable the quick access Dropbox icon?
I understand why some people may find this little icon useful. A quick way to access dropbox features, apparently! However, I don't have any use for it (and it's just as annoying as the little facebook messenger icon that hangs out on your phone when you get a message!). I've turned it off MULTIPLE times. It's really…
Can't link to or save to Dropbox using Chrome on IOS (iPhone or iPad)
I can't save anything to Dropbox from Chrome on my iPad or iPhone. Not sure if this is an issue with Chrome or Dropbox, but it's like Dropbox isn't supported or won't link to chrome. Any suggestions or fixes? It works in Safari and the Dropbox app itself works fine, just need to be able to save files from chrome straight…
Restore deleted files via iPad app only
I have only a Dropbox app on iPad not on a MAC or PC. I am trying to restore a Word file deleted in error last week. I tried to follow the instructions by clicking files on the left side. But I cannot see a sub selection for deleted files to search for this file to restore. Any help would be most appreciated.

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