Sync

Excel files slow sync (cloud)
Excel files, and only excel files are very slow to cloud sync. LANsinc is fast but the sync indicator on the dropbox icon stays on for a long time. I tested by saving a very small excel file, 10kB, takes 10 sec. A similar size file of any other type, including Word, will cloud sync in 1 or 2 seconds. I have no limit on…
Why is the Family room not visible to other members?
I am using family room to share folders/files about COVID-19. I have an extensive library of COVID-19 information. What is confusing to me is why my Family room members do NOT have a Family Room folder on their ****** drive as I do. In other words, I can add folders + files to the Family Room via my ****** drive easily,…
How to resync existing local files to dropbox
I had a ****** drive error that required me to reinstall Windows, which deleted all other programs including dropbox. The files still exist on my ****** drive in the appropriate folders, but my newly installed dropbox folder is empty. Is there any way to direct dropbox to these folders? Somehow get that connection back? I…
Microsoft Word documents won't sync
Hi! Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for the first week, and then yesterday Word just stopped synching. I open a document, work in it, and when I save, it saves to the…
Dropbox icons change from a green tick to two people?
What does it mean when my Dropbox desktop icons change from a green tick to two people figures?
Locked folder that can't be removed?
Hello Forum members, I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X in a red circle on the bottom right corner - see screen shot. I am using a Mac with OS Mojave 10.14.6 Can anyone advise how to…
Losing the end of files
I have noticed that when I upload mp3 files at 192 kbps into DropBox that the file gets shortened. The longer the file, the more it gets shortened. I do not have this problem when uploading mp3's at 128kbps and below. We are talking about 1 second per 10 minutes of audio. The files aren't time compressed. When others open…
files missing in synced folders on Linux, but not online or on Windows
I've been using Linux for a few months and the Linux version of Dropbox has been great. Recently, though, I wiped Linux, installed Windows, and then installed Linux again so I can dual-boot. I didn't have this problem on Linux before. All the folders and sub-folders are showing up, and some are synced perfectly, but others…
Unable to transfer files
I've been having difficulty with transferring files from my old laptop to the current one I have now. Whenever I try to transfer my files, a pop-up shows up on the bottom of my screen; saying that it was "Unable to create transfer". I have transferred folders with Dropbox before, so I'm unsure why this is happening now.
Shared folder only available online, not on desktop
Hi! I have a shared folder with a collaborator. I can access this folder when I log into the website, but it does not appear on my desktop no matter what I do. I've tried rebooting, synching, and checking the permissions. Every time, it appears in my folders online but again not on my desktop. Would love any advice or…
If the app is offline, will files still save and sync?
Hello all! I am writing and constantly updating a word document. It is saved on my Dropbox desktop app so I can access it on my other computers. I am wondering if I continue to write on and save the document while OFFLINE (without WiFi) is the document updating/saving itself on the dropbox app? Or can it only be…
What do I do about my Live Photos and metadata on other uploads?
Dear Dropbox Community, I have read through so many posts after searching the term “Live Photos" but still do not know if Dropbox lets you upload Live Photos from an iOS device, using any method would be fine with me. I only care about preservation and maintaining metadata. So, can I make it simple and ask: Live Photos and…
How to know if/when a file has been downloaded?
If I create a link to one of my files, and I give that link to a friend, then he can download it. Is there a way for me to know if or when ANYBODY ever downloads that file? (Regardless of whether the person Has or doesn't have a Dropbox account.) Thanks.
How can I see the uploading progress on my Dropbox account on my desktop?
How would I know the progress of file upload in the dropbox folder? Cause I can see the progress in browser but how to see progress of the uploading file in the dropbox folder? I also dont wanna syn , I just want to upload the file and later delete those files from the folder when the process is done. Moreover I wanna ask…
iPhone HDR hevc videos and Camera upload
Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app. They are mov files (it should be hevc), the colors are all wrong (it looks almost black and white), and they are compressed (I would like to keep the original). It doesnt seem there…
Camera Uploads not running automatically
I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos. This has been the case for some time, but i'm sure that this happened automatically in the past. I use this feature a lot for work...and many times I go to find my photos in my personal Dropbox on my…
Dropbox syncs all files everytime I open the Application
I use my dropbox account on both my macbook and a PC (Windows) at work. In both computers, I have installed the Dropbox App so I can sync all my folders. It does sync, but the problem is that it does not seem to be selective to the files that were modified. It syncs all the 3000 files I have in the Dropbox folder and it…
Smart Sync enabled still taking up ******-drive space!
I noticed others have had this issue, but I have some files selected as "online only" via smart sync and they are still taking up space on my ****** drive, causing my mac to tell me I'm running out of ****** drive space. It's happening with multiple files, but I've included screen shots for one as an example. I'm running…
Dropbox stops syncing after wakeup from sleep
For the last few weeks, Dropbox has stopped synching after my computer wakes up after sleep. YES, I know it doesn't sync when sleeping, but it should resume when the computer is woken up. It used for for years, for the last few weeks, the only way to get it's attention is to exit Dropbox and restart it everytime I wake the…
Dropbox and Parallels
My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home. I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side like this: That is, there are two folders on the PC: Dropbox (\\Mac) (B:) Dropbox Only the second one has the Dropbox icon on it. I'm not…
When I delete a file, why do I receive a message that it will be "deleted from all devices"?
I hope this is in the right place. Not sure. It is probably the stupidest question but has puzzled me for ages. I sometimes have a file on dropbox I want to delete because it is now out of date. I just want to replace that one file with the up-to-date version. So I try to delete it. Then I get a message from dropbox asking…
Access to "Folder" is limited
In the last day or so, I have started to get this error message whenever I try and move a local file: "Access to "Folder" is imited We'll keep access to file.tmp the same. Add people to FOLDER too if you want them to have access to anything else in it. How to Manage acess." Dropbox box then gives me a option to Cancel or…
How can I create a shortcut on my laptop?
how do I create a shortcut for certain files on my laptop?
I just store my ****** video without share,if so,will my files be deleted?
I have a question.If I store pornographic videos on dropbox, but I don’t share them, just self-satisfaction. Will my video be deleted if I do this? Will my account be blocked? Thanks.
Folder name change issue
I am a member of folder that is shared with several others. I changed the name of the folder and on my Mac it shows as the new folder name. All other members of the folder still see the old name of the folder. They are seeing the updated content of the folder. How can I fix it so all members see the same folder name?
Is there a way to script Smart Sync?
Hello, my users have requested the ability to have files automatically switch to cloud-only smart sync if they haven't opened them in X weeks. I've not been able to find guindance so far for terminal scripting such changes. I can see the properties with the command "ls -la@" , but am unsure how to manipulate them without…
Smart Sync and aTerminal/Command Line
I find the Smrt Sync interesting. But I work on a mac and most of the time from within Terminal and command line processing. What wil happen if I attempt to access a file that is not local, I guess the directory listing will show that it exists but it will be empty, or does some helper actuaky go and get it if I do that.…
Pause sync and resume sync have disappeared!
In the past, there was always the ability to pause sync so that I could upload a backup from an existing file. Now there is a new version of Dropbox (99.3.488). The pause sync and resume sync capabilities have vanished! Anyone with any ideas?
My Dropbox Icon Remains Grey, say "Updating Account" and Stays That Way
A few months ago I decided to give a trial to the business version of Dropbox. After upgrading I noticed that my dropbox app in laptop remained stuck trying to update the account. The dropbox icon in the taskbar remained grey and the updating would continue on without end. I thought the problem was with upgrading so I…
How long does it take to sync?
Hi, I just downgrade my plan from advance to professional plan, how long it will normally to sync all my files? lets say the files in my Advance plan is 500gb, is it normal that it takes too long? Thank you

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