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Folders grayed out
Good morning, I just joined a company that uses Dropbox. Currently under Business advanced plan. I was given access to the file folders but certain folders appeared to be grayed out. I logged out and back into dropbox and restarted the PC but niehter helped. I was given permission for those folders and I also quickly…
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Sync started by mistake -- how do I undo this?
I inadvertently set up my new computer with Dropbox to sync with my entire Documents folder, which has over 300GB on it. Needless to say, I ran out of space on Dropbox rather quickly. I also use OneDrive, which keeps my files in the Cloud while still appearing on my computer. I am assuming there is no "UNDO" button to…
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Failing to send Rocketbook notes to Dropbox
I have a couple of Rocketbook notebooks and have been syncing since December with no issues until this past weekend. When I attempt to send my notes to any of the pre-set destinations within Dropbox I receive the error 'Failed to connect to Dropbox'. However, when I 'check' the destinations in the Rocketbook app, there are…
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Dropbox Not Syncing and reached device limit
I wake up this morning and with coffee in hand, go outside with my Pixel 3XL phone, and snap a couple pics of where I'd like to place my new custom-made address sign on my garage. "Send us some pictures of where you would like the sign to go, we will calculate the exact size needed". and the headache begins..... I noticed…
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Dropbox app is constantly creating desktop.ini files - how can I disable this?
As per the title; the latest dropbox is now generating desktop.ini files pretty much as soon as they're deleted (they were recreated only on dropbox starts earlier, so a delete upon startup was all I needed). This is detrimental for me; how can I disable this behaviour? They are pretty meaningless files, too, this is all…
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Phone Galleries and Camera Uploads
Hello, Phone: Oneplus 7 Gallery App: Oneplus gallery My regular photos, videos, and screenshots are uploading normally (automatically) to the camera uploads folder. However some "collections" don't. For example I have a tello drone that saves pictures to a seperate collection in the gallery and it seems that collection…
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Word documents won't save to dropbox - goes back to 'Document 1'
If I start a new Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have the new name across the top for a couple of seconds and then it goes back to 'Document 1'. The file will appear in the dropbox folder but it will be empty. Same thing…
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Uploading direct to Dropbox server via FTP
I want to ftp a backup file from my web host to my DropBox account. I need to know the DropBox emote server name and port number to acocmplish this task. Where can I obtain this information? DropBox support was unable to assist. Thank you.
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Selective Sync & Deleting Files Locally
Downloaded the App on my work computer. It downloaded all the folders & files from my Dropbox Acct (91g) to my local hard drive. Only wanted 2 folders to download and Sync between that work computer and Dropbox Acct. So, I then went to Selective Sync settings and checked ONLY the 2 folders I wanted to sync between that…
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Reset Smart Sync To Online Only for All Files?
After finishing a few large projects, I am working to reduce the space used on my laptop. Is it possible to reset the smart sync status without having to right clicking on each folder? I wish to change the status of all current files to online only. Thanks!
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I created Albums on my android device, why can't I see them anywhere else?
I have put about 3k photos in to albums on my mobile android. It has obviously taken forever. Now I have logged on to my pc to start a project to make photo books and I can't find the albums?! This is a disaster...can anyone tell me where they would be in the ablum format. They are just there in photos in time (ish)…
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Dropbox stuck - possible uploading issue ?
Hello, I have an issue where Dropbox seems stuck uploading/syncing any files from my computer (MacOS 11, business account, smart sync enabled). Issue is not caused by big number of files or size, seems more like it cannot bypass anything that originally caused it to get stuck. What I see is that files waiting to be…
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How can I print an index of files contained within a Dropbox folder for record purposes
I use dropbox regularly for business purposes and regularly need to distribute specific information to multiple contacts via individual dropbox folders. As a business we are required to keep records of information that has been issued and it does not appear that dropbox allows for an indexed screen print to be made to…
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All my videos turned into sized down jpegs when uploaded to Dropbox from mac's Photo app. Any ideas?
I just attempted to upload my 'favorites' folder i created in Photo by selecting all and using the 'copy' option in the drop down menu up top to a new folder in dropbox. It should have had enough room, I checked beforehand. Also, i assumed if it didn't have room it would just stop short the upload or only upload until the…
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Dropbox sync stalling on Big Sur
Dropbox has always worked well for me -- until I updated my (very new) iMac to macOS "Big Sur" (11.1) about a month ago. The issue in a nutshell is that Dropbox will upload changed files for a little bit after starting, then stall entirely, or slow to a creep. It's a little tricky to characterize, because it's not…
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Synching never stops, says updating for 5 days!
I have DropBox Plus (paid plan). Have had it for years. I had to re-attach to an existing DropBox folder on my second internal hard drive and, after uninstalling and re-installing DropBox and a little registry cleaning, DropBox is working fine...except it keeps synching constantly. My cooling fan is getting exhausted and…
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"Dropbox needs to change permissions" message on startup
Lately, every time I start my Mac (OS 10.14.6) I get a message that reads (in full): "Dropbox needs to change permissions for the Folder: /Users/[name]/Dropbox Enter your password to allow this" (I would attach a screenshot here but I can't figure out how.) I enter the password and all is well, but it happens Every.…
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blue circle syncing icon not showing
The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app. The green sync completed icons do appear, however. I tried uploading a 1.5Mb file. Dropbox indicates that it will take one hour to upload and sync. To test whether upload/syncing is working at all, I tried uploading a…
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Prioritize folders / files to be downloaded
It's great to have this sync files first option to back up important files first. However, what about the other way round. A typical problem for me is, that I got on a trip after some weeks in office. While traveling I need to continue working on recent files, but syncing all files from the last weeks to my laptop takes…
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Redundancy for Plus Users
I am wondering if Dropbox keeps duplicates/multiple copies of my files on their servers (for redundancy purposes)? For instance, if I upload a file, do they save two copies of it (in case one gets corrupted?). Does it make a difference if I have it synced to my hard drive (do they keep fewer copies if it's stored offline…
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Linux Mint 20 : DropBox no longer syncing despite syncing icon!
Hello all. I have followed the suggestions made by others but still I am not syncing. I upgraded to Linux Mint 20 yesterday and everything works as it should, except DropBox; a key app for me. I note that the LM version (which I re-downloaded yesterday in an attempt to solve this) is version 107.4.443 whereas the MacOS…
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Deleted Account still syncing files on my PC
I had a temporary job in which we used Dropbox so I had to set up a basic account using a temporary email I was given. Once the job ended, my Dropbox account was deleted. I uninstalled the Dropbox app from my PC (Windows 10) but now I still have all my files in my what used to be "This PC/Documents" folder in this…
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Dropbox Desktop App Keeps On Closing
Hi. I have a 2015 iMac. It is running Big Sur v 11.4. I have the Dropbox Desktop app v 125.3.3463 installed on this machine. For some reason, the Dropbox Desktop Sync app will not stay open. It opens, starts to sync and then it crashes and keeps on cycling through this process. I've tried uninstalling and re-installing…
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Two arrows in a blue circle icon appearing on my images
Hi, Two arrows in a blue circle has appeared next to my images. I presume this indicates that something has gone wrong with the synching of the images and videos from my SD card to the laptop. Is there a way of rectifying this? Thankyou in advance
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I'm having trouble with Dropbox syncing from Xodo
Hi, i use xodo to read and change pdf files and, up to a week ago, as soon as i closed the xodo, a notification appeared on my tablet informing me that there was an update to be made and, when i clicked, the dropbox started to update the changes in the pdf (I open the pdf in the xodo directly from the dropbox). Now it…
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I am having wrong time-stamps on files. Can you help?
The last-saved times for files listed in Dropbox.com are wrong. For example, a file on my computer (Windows 7) says the last save time was 1:51 PM. The version in Dropbox says 12:51 pm on the same date. I suspect that Dropbox is not adhering to Daylight Savings Time. I am in New York State, timezone UTC-5; we are on EDT.…
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New sync icons - red exclamation point and arrows in a circle
I recently removed several folders from my Selective Sync, and then decided to add them back in. However, after they finished restoring, I now have two new icons that have shown up on some files, a red circle with an exclamation point in the middle, and two arrows in a circle. See the attached screenshot. Dropbox says it's…
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IMPOSSIBLE TO DOWNLOAD FILES ON IPAD!!!!
hello tell me its nonsense, i cant download files from i pad nor i cant view them. specifically, HOW to view file from dropbox in sketch up viewer app???
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Dropbox and outlook
Hi I have an iPhone 7 and for some reason I am unable to access Dropbox files and add them to outlook emails. I can do this on my iPad but draw a blank on my iPhone for some reason. Any help to resolve this would be greatly appreciated. (I have already tried Google but t no avail)
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Establish same dropbox folders on two computers
My wife has two computers. One has been using Dropbox. The other didn't but I just added the Dropbox app and selected the main folders to sync via Dropbox. But now I realize that those folders I selected are not exactly the same as on her "main" computer and the ones that are the same are starting with different files. Did…