Sync

If Dropbox goes down, how do I access my desktop files?
Maybe I'm dense, but according to instructions the primary file location is Dropbox and the icons on my desktop are just shortcuts to it. So if Dropbox is down, does that mean my files are inaccessible?
How to remove "green bird" on the icons of files and folders?
How to remove or make invisible the "green bird" on the icons of files and folders?
The Dropbox desktop app on Macbook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
Dropbox duplicates a file before uploading to cloud folder
Hi there. I'm on Mac OS 11.2.3. I'm trying to upload a batch of 50+GB files using the Dropbox app (they won't transfer using a browser because of the size limit). The files are in an external HD. When I drag the 50+GB file to the Dropbox "folder" on Finder, it creates a copy of the file on my "Macintosh HD\Users" folder,…
Timestamp on uploaded content not showing the time the actual file was created.
Hello ---- I add some photo from my phone (via windows) to my db folder ---- It turns out that the date/time of the files were not of the time the photos were taken but when I download them from my phone --- I manualy use the windows file explorer to correct the date / time, but it seems that that info was not sent to…
Manually backup iOS Photo gallery
Heres my problem: I have the automatic camera Uploads on and it did a good job of backing up all my files on my iphone. However, I have been doing some housekeeping and got rid off a lot of my files in the photo app on my Iphone (for example blurry pictures and duplicata shots etc). Now I am looking for a way to upload my…
Dropbox says 150Gb used, when Folder Properties says 3.9Gb, and "Calculate Size" in web says 3.9Gb
My Dropbox has recently stopped syncing, saying I am using 150Gb of space. I do right click -> properties on my Dropbox folder and it says total space of 3.94Gb. I also went to the dropbox.com website and did "Calculate Size" on each folder under "All Files", and this also adds up to 3.9Gb. My account should allow 6.8Gb,…
How can I upload a file larger than 50GB?
I have 3T of storage with my dropbox account and am no where near the account limit but cannot upload a 60GB file. How do I get permission to upload large files? if I cannot ever upload anything more then 50GB then the dropbox solution offered is not a viable solution.
Shared Folder not visible in Windows App
Hi I have shared a folder from my Dropbox account with a number of people. initially, my wife viewed the folder in my account on the windows app on her PC. However, recently, she needed to create a new folder to share with some other people, so created her own account to which the Windows app on her PC is now linked. She…
Required domains for whitelisting Dropbox
I have clients using Dropbox, and while it does autoload the proxy setting, and this seems to work, I need to whitelist the sites required. At the moment, I have a list that started with *.dropbox.com, and grew by adding denied sites that "looked like dropbox" around the time a user tries accessing the service. But it…
Right Click to Copy Link won't work
I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks next to my files in my finder winder, nor can I right click to copy link of files. PLEASE help me figure this out. Having to…
How can I pause or quit syncing via the desktop app on Mac?
The Dropbox icon on the dock (MacOS 10.15.5) is off (no dot), yet Dropbox is still copying updates into its store. If I want to pause all that while I make some changes, is there a way to do that? Also, what does the presence or absence of the dot in the Dock signify? Thanks, Eleanor
Issues with Camera Upload
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start uploading them. Now, it just reads “Starting camera uploads….Looking for photos” but nothing ever happens. I’ve tried…
I cannot upload Word or PowerPoint files to Dropbox
Hello, I wondered if someone had any advice please? All of a sudden, I can't seem to upload any Word or Power Point documents onto Dropbox. It has just stopped working. Excel files seem to be ok and I can create folders, I just can't seem to upload anything into them. Has anyone experienced this before or got any advice…
Blue circle, but says I'm synced
There's a blue syncing circle showing next to my Dropbox folder, but the dropdown menu says I'm synced, and all the folders inside the Dropbox folder have a green check mark. Why is it showing a blue syncing circle and also telling me that I'm fully synced? It's been several hours. This doesn't make sense....
How to read Dropbox Linux application log
I see some weird behavior from the official Dropbox client on my Kubuntu Linux. I prefer to first inspect application log to get a clue of what's going on. I found some folders including binary files in "~/.dropbox/logs". How may I read them?
How to delete files on one device without losing them on another device
I have Dropbox on my home computer and on my work computer. I have them synced. However, I am changing jobs and would like to delete Dropbox--and all files and folders--from my work computer only (preserving that data on my home computer). How can I do this safely? I'm worried that once I delete the files on one computer,…
How does the size limit work in file requests for professional users?
Hey everyone! I'm currently processing sequencing data and I need colleagues to be able to send me large volumes of data (~300gb per experiment). File requests seem to be a promising alternative, given that individual files usually weigh no more than 20gb, and the limit for professionals, according to the documentation, is…
Sync hung up 'waiting to sync' one file that i've already deleted from my disk
Hello I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below). Before being in this state, the file tried to upload multiple times but was never completed. This could be because it's very big (~610gb). In the end, I unpacked the zip and…
Dropbox Files Disappeared from Computer
So I have had Dropbox linked to my computer (Windows - HP Envy with 500 GB hard drive) for quite a while. I recently tried to download a game to my computer, and it told me I was out of space - which is when I realized that my Dropbox files were taking up a little over half my hard drive. I turned on Selective Sync and…
Smart Sync and removing local files
Hello, I'm attempting to convert my dropbox folder on my desktop to smart sync, so that I'm not storing any local files on my harddrive in order to save space. Currently, my folder has some local folders. I would like to 1. Convert local folders to smart sync. I've initiated this process and the files are currently…
I get error message "Couldn't load file"
I am trying to upload a file to DropBox from my iPhone. I get an error message "Couldn't load file, try again later". Two hours later, same thing. Have good cellular and WiFi connection, phone is fully charged, I have plenty of space on my Dropbox account, etc. Originally was trying to upload large video file, but get same…
Files stuck "downloading", PC not syncing, CPU overloading!
A couple of days ago I noticed that my Dropbox sync was "downloading 11 files" for a long time. I could not figure out which files (because there's apparently no direct way to do so) but I went looking for blue or red sync icons. I couldn't really find anything because the icons would not all appear; windows explorer kept…
full list: "Unable to upload one or more files...not supported by Dropbox and cannot be uploaded"
hello, I'm trying to upload a directory to dropbox via the web ui on a desktop. I get the following pop-up: How do I see the full list of files that will be excluded? "Learn more" opens a page with no useful info and skip these files simply starts the transfer. Presumably many system files are being ignored, but I would…
How to stop syncing an individual file
My dropbox was (unbeknownst to me) not syncing for the past week. So work I was doing on some files was not being saved to the team folder. I just got my syncing working again, but meanwhile the team has moved on without me and for my files to save, it will actually set them back a week's worth of work. I've paused the…
Mac client continuously syncing with no file changes
For the past couple of weeks I've noticed that the Dropbox client is continuously syncing, even though there are no new files to sync. I can confirm that no files have been updated and need to be re-synced by looking at the sync history. This by itself wouldn't be a problem, I don't really care if the system tray icon…
Uploading APK files and external downloading
Hi ! Tell me pls, may i upload APK file to dropbox server and share direct link with users of our app? I need detailed information of this case and restrictions Best regards, Kirill
Joplin cannot synchronize due to error
Hello, I am user of Joplin app. I just recently upgraded my OS to Windows 11. I tried to synchronize my Joplin notes through Dropbox. I got the error "Some items cannot be synchronised." I looked into details and it shows me: "Attachments Error: 92 Attachments that could not be downloaded c1b2c2ec5362335ec0a135a4d42.png…
Dropbox stuck syncing, won't let me delete files
Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser, but my files wouldn't sync locally. It took me a while to notice it, so I lost hours of work and had a few arguments with…
Windows 11 - device not supported message
After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this. Then I downloaded the normal dropbox app (148.4.4519). After installation I got the error message "Your computer is not supported" when…

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